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Added 2 mins ago
PI
Business Development Manager ( Inside Sales)
PICTON Investments
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Added 2 mins ago
QH
Patient Services Manager
Quinte Health
Belleville, ON
- Full-time
Manage human resources; staff appropriately to provide cost effective and productive use of human resources within approved staffing budget; facilitate communication and problem solving…
Added 3 mins ago
FT
Employee Relations Specialist
Fountain Tire
Edmonton, AB
- Other
Engagement: Assist the Human Resources Manager with executing and analyzing the associate engagement program.
Added 17 mins ago
IH
Manager | Clinical Operations
Interior Health Authority
Williams Lake, BC
- Full-time
The Manager, Clinical Operations is accountable for ensuring excellence in the provision of patient centered care within a defined clinical area(s). The Manager, Clinical Operations…
Added 17 mins ago
IH
Coordinator, Corporate Systems
Interior Health Authority
Kelowna, BC
- Full-time
Gathering and organizing human resources and payroll information as part of system development.
Added 17 mins ago
IH
Regional Practice Leader | Allied Health
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- Full-time
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Manager | Medical Staff Retention & Experience
Interior Health Authority
Kelowna, BC
- Full-time
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IH
Manager | Information Privacy
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Added 32 mins ago
NB
Financial Advisor
National Bank of Canada
Saint-Bruno, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 47 mins ago
WC
(CAN) Assistant General Manager
Walmart Canada
Mississauga, ON
- Full-time
In coordination with General Manager, researches new operations processes in terms of the capital and human resources required. Develops equipment layout, work process and/or technology…
Added 47 mins ago
WH
Assistant Rooms Operations Manager
Westin Hotels & Resorts
Ottawa, ON
- Full-time
Managing and Conducting Human Resources Activities
Added 47 mins ago
TH
HR Generalist - Hybrid (6-Month Contract)
The Headhunters Recruitment
AB · Edmonton, AB
- Full-time
5+ years of progressive experience in a Human Resources Generalist, HR Advisor, or similar HR role.
Added 47 mins ago
M
Directeur principal, Exploitation du commerce de détail – Québec
MEC
Montreal, QC
- Full-time
Lead and develop a high-performing General Manager bench and regional leadership team.
Added 1 hour ago
WI
Assistant Spa Manager - The Wickaninnish Inn
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Ucluelet, BC
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Added 1 hour ago
WI
Front Office Supervisor - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Participate in all Human Resource functions within the Front Office Department, as directed by the Front Office Manager.
Added 1 hour ago
WI
Housekeeping Leader - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
…actions of the housekeeping team. You will work as a “hands on manager” assisting the team as they strive to meet or exceed guest…
Added 1 hour ago
WI
Spa Manager - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Administer Human Resources related tasks within the department, including, but not limited to, scheduling, submitting payroll, interviewing, hiring, performance management, reviews, etc.)…
Added 1 hour ago
DD
DSW: Sales Associate
DSW Designer Shoe Warehouse
AB · Edmonton, AB
- Part-time
…self-identify as having a disability or special need. Please advise our Human Resources team if you require an accommodation at any time during the recruitment…
Added 1 hour ago
DD
DSW: Assistant Manager
DSW Designer Shoe Warehouse
Edmonton, AB
- Full-time
…self-identify as having a disability or special need. Please advise our Human Resources team if you require an accommodation at any time during the recruitment…
Added 1 hour ago
S
Machining Production Manager
Safran
Mirabel, QC
- Full-time
A human-scale work environment, but with the resources of a large company, a leader in its market.
Added 1 hour ago
PC
Information Technology Audit Manager (Bilingual FR/EN)
PwC Canada
Montreal, QC
- Full-time
As an Information Technology Audit Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited…
Added 1 hour ago
DD
The Shoe Co. - Sales Associate
DSW Designer Shoe Warehouse
Calgary, AB
- Part-time
…self-identify as having a disability or special need. Please advise our Human Resources team if you require an accommodation at any time during the recruitment…
Added 1 hour ago
MM
Head of People
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Kelowna, BC
- Full-time
Develop leadership and manager capabilities as the organization continues to scale.
Added 1 hour ago
FH
Registered Nurse, PATH
Fraser Health
Surrey, BC
- Full-time
Utilizes appropriate human and material resources in a cost effective manner in the delivery of patient care.
Added 1 hour ago
SD
Assistant Front Store Manager, Hourly Union Full Time Flexible Shifts
Shoppers Drug Mart
Sydney, NS
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…

Purolator

IT Operations & CMDB Analyst

ON, Canada
Mississauga, ON, L5N 0E1, Canada

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Job details

Apply by: Nov 16, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

The IT Operations & Configuration Management Database (CMDB) Analyst is responsible for ensuring the integrity and governance of the ServiceNow CMDB while supporting operational excellence across IT Service Management (ITSM) and IT Operations Management (ITOM). The role maintains accurate configuration data, supports Discovery and Service Mapping, coordinates CMDB governance, and enables reliable Incident, Change, Problem, and Event Management processes.

In addition, the role participates in the organization's Major Incident Management (MIM) support model by providing operational coordination during critical incidents, including after-hours on-call coverage. Working alongside technical resolver teams, the analyst ensures incident communications, stakeholder notifications, executive escalations, bridge coordination, and ServiceNow MIM workflows are executed consistently, allowing technical teams to remain focused on service restoration.

Responsibilities

CMDB & Configuration Management

Maintain the health and integrity of the ServiceNow CMDB.
Monitor CMDB Health dashboards and remediate data quality issues.
Support Discovery, Service Mapping, and Common Service Data Model (CSDM) adoption.
Coordinate onboarding of new applications, services, and cloud resources.
Validate CI ownership, relationships, and lifecycle management.
Drive CMDB governance and continual improvement initiatives.

IT Operations Support

Support ITOM Discovery and Event Management operations.
Review Discovery failures and coordinate remediation.
Monitor service mapping coverage.
Assist in operational readiness for newly onboarded services.
Support operational reporting and dashboards.

Additional Responsibilities

Major Incident Management (24x7 On-Call)

Participate in a rotating on-call schedule providing operational support for Priority 1 and Priority 2 incidents outside normal business hours.

Responsibilities include:

Activate the Major Incident process within ServiceNow.
Validate that automated notifications and workflows have executed successfully.
Coordinate conference bridge creation and participant management.
Ensure the appropriate technical resolver teams are engaged.
Facilitate executive and stakeholder communications using predefined templates.
Track action items, timelines, and decision points throughout the incident.
Escalate issues when resolution progress stalls or additional leadership engagement is required.
Coordinate handoffs between shifts when incidents span multiple support windows.
Support post-incident review activities and ensure required documentation is completed.

Note: This role acts as the operational coordinator during a major incident. Technical diagnosis and service restoration remain the responsibility of the assigned resolver teams.

Collaboration

Work closely with:

Infrastructure Operations
Cloud Operations
Network Operations
Cyber Security
Application Support Teams
Enterprise Architecture
Service Owners
Change Management
Service Desk
IT Leadership

Education

Bachelor's degree in Information Technology, Computer Science, or a related field.
ServiceNow Certification

Experience

ServiceNow

CMDB
ITOM Discovery
Service Mapping
Event Management
Major Incident Management
Incident, Problem and Change Management
CSDM
Performance Analytics
Reporting

Technical Knowledge

Cloud platforms (AWS preferred)
Enterprise infrastructure
Networking fundamentals
Application architecture
Identity and Access Management
ITIL best practices

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment

Reports to: Manager Technology
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Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com. To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.

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More about this job

Responsibilities

The analyst is responsible for maintaining the integrity and governance of the ServiceNow CMDB while supporting ITOM and ITSM operational excellence. They also serve as an operational coordinator during major incidents, facilitating communication and workflows to ensure service restoration.

Requirements

Candidates must hold a bachelor's degree in Information Technology or a related field and possess relevant ServiceNow certifications. Strong technical knowledge in cloud platforms, enterprise infrastructure, and ITIL best practices is required.

Skills

ServiceNow
CMDB
ITOM
ITSM
Discovery
Service Mapping
Major Incident Management
CSDM
Cloud Platforms
AWS
Enterprise Infrastructure
Networking
ITIL
Data Governance
Incident Management
Problem Management

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
CMDB
ITOM
ITSM
Discovery
Service Mapping
CSDM
Major Incident Management
AWS
Cloud Platforms
Enterprise Infrastructure
Networking
ITIL
Incident Management
Problem Management
Change Management
Data Governance
Performance Analytics
Reporting
Identity and Access Management
Operational Excellence
Logistics
Freight
Infrastructure Operations
Cyber Security

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