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Added 1 min ago
H
Office Coordinator
hireVouch
Toronto, ON
- Contract
Hospitality Services: Ensuring that kitchens and refreshment areas are fully stocked and in good operational order. Provide guests with food and beverage when required.
Added 1 min ago
MD
Communications and Strategic Initiatives Coordinator - Communications Specialist 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Communications and Strategic Initiatives Coordinator
Added 2 mins ago
MD
Parks and Trails Grants Specialist Supervisor
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all…
Added 2 mins ago
MD
Senior Learning & Development Specialist - Training & Development Spec 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all…
Added 2 mins ago
MD
Learning & Development Specialist - Training & Development Spec 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all…
Added 2 mins ago
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Project & Shutdown Management Lead
Vale
Canada
- Full-time
…Quality, Cost), systems, construction support and management services for individual Projects. They will also work with Site operational planning teams to create the Master Schedule for the…
Added 17 mins ago
DG
Payroll Coordinator
DCM Group Inc.
Sherwood Park, AB
- Contract
…solutions in construction, maintenance, turnaround, and engineering services across industrial and commercial sectors. With a strong presence across Canada and internationally, we’re known…
Added 17 mins ago
Logistics Coordinator
Rogers Communications
Halifax, NS · Toronto, ON
We are looking for a highly organised and proactive Logistics Coordinator to provide operational, financial administration, telecommunications, fleet and regional support across Western…
Added 32 mins ago
CO
Equipment Operator V - Streets
City of Kamloops
Kamloops, BC
- Full-time
Aquatic Operations Coordinator - City of Kamloops
Added 32 mins ago
IH
Registered Nurse (RN/RPN) | Long-term Care
Interior Health Authority
New Denver, BC
- Internship
We offer a range of employee benefits and services for eligible positions, to support you at every stage of your career:
Added 32 mins ago
IH
Coordinator, Corporate Systems
Interior Health Authority
Kelowna, BC
- Full-time
In accordance with the established vision and values of the organization, the Coordinator, Corporate Systems (Coordinator) is responsible for planning, coordinating, and executing strategic…
Added 1 hour ago
VS
Seeking Volunteer Leaders for Special Olympics Cal...
Volunteer Success
Bolton, ON
- Full-time
Advocacy, Human Rights, & International Development Associations & Service Clubs Children & Youth Community & Social Services Governance, Boards & Committees Grant-Giving, Foundations &…
Added 1 hour ago
SH
Dietary Aide -Repost
Southern Health-Santé Sud
MB · Vita, MB
- Full-time
Under the direction of the Site Coordinator or Supervisor ‐ Nutrition and Food Services, Cook 2 or Cook 1, the Dietary Aide is responsible for the completion of assigned tasks in relation…
Added 1 hour ago
TC
Temporary Retail Customer Service Coordinator - Winners Dorval
TJX Canada – Winners, Marshalls, HomeSense
Oakville, ON
- Full-time
We’re looking for a Temporary Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you…
Added 1 hour ago
C
Logistics Coordinator
Cascades
Winnipeg, MB
- Full-time
Join NAVPREET KAUR's team as a Logistics Coordinator in Winnipeg and help build a more sustainable future.
Added 1 hour ago
SC
Full Time Intensive Child & Youth Case Coordinator – George House
SOAR Community Services
Brantford, ON
- Full-time
We are recruiting for a Full Time Intensive Child & Youth Case Coordinator – George House. This role is a vital part of our Housing Program, supporting youth aged 14-16, providing essential…
Added 1 hour ago
TC
Retail Store Coordinator Full Time Winners/HomeSense - Cobourg
TJX Companies
Cobourg, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 1 hour ago
JH
Front Office Coordinator
Jackson Hewitt Tax Service Inc.
Springdale, NB
- Full-time
As a Front Office Coordinator, you'll welcome clients, manage appointments, follow up on outstanding documents and incomplete returns, support tax preparers, and help coordinate daily…
Added 1 hour ago
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Subcontractor Coordinator - Services
Graham
AB · Edmonton, AB
- Full-time
Graham is actively recruiting for a Subcontractor Coordinator supporting the Services Division. Reporting to the Supply Chain Management Lead the Subcontractor Coordinator plays a key role…
Added 1 hour ago
YM
Bilingual Retail Finance Customer Care Coordinator
YAMAHA MOTOR CANADA LTD.
Toronto, ON · North York, ON
- Full-time
…manner. Be a brand ambassador representing Yamaha Financial Services in the best possible light. Available for all rotating shifts (Monday through Saturday). Handle Inbound/Outbound…
Added 1 hour ago
LC
CS Instructor - Estimating Construction Costs (PROP 1085)
Langara College
Vancouver, BC
- Part-time
Reporting to the Program Coordinator, the Instructor is responsible for the delivery and student evaluation of the assigned course as described in the curriculum/course outline. Instructors…
Added 1 hour ago
C
Operations Coordinator
Caredove
Remote, Canada
- $55,000 to $80,000 CAD / year
- Full-time
- Remote
…transportation, mental health supports, caregiver relief: these services keep people out of hospital and out of long-term care for…
Added 1 hour ago
SH
Home Care Attendant - Repost
Southern Health-Santé Sud
Starbuck Island, MB · Starbuck, MB
- Full-time
Under the direction of the Resource Coordinator - Home Care, the Home Care Attendant (HCA) functions as a member of the Home Care team and is responsible for the provision of personal care…
Added 1 hour ago
MH
Office Coordinator - Burnaby
Monarch House
Burnaby, BC
- $40,000 to $45,000 CAD / year
- Full-time
The Office Coordinator will ensure a positive first impression of Monarch House for internal (employees, contractors) and external (public, vendors, funders) stakeholders. Effectively…
Added 1 hour ago
Commissary Attendant & Barista
Shawnigan Lake School
Shawnigan Lake, BC
To apply, please submit a copy of your resume/CV and cover letter to the attention of Meghan Seal, Purchasing Coordinator, via this application system.

Purolator

IT Operations & CMDB Analyst

ON, Canada
Mississauga, ON, L5N 0E1, Canada

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Job details

Apply by: Nov 16, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

The IT Operations & Configuration Management Database (CMDB) Analyst is responsible for ensuring the integrity and governance of the ServiceNow CMDB while supporting operational excellence across IT Service Management (ITSM) and IT Operations Management (ITOM). The role maintains accurate configuration data, supports Discovery and Service Mapping, coordinates CMDB governance, and enables reliable Incident, Change, Problem, and Event Management processes.

In addition, the role participates in the organization's Major Incident Management (MIM) support model by providing operational coordination during critical incidents, including after-hours on-call coverage. Working alongside technical resolver teams, the analyst ensures incident communications, stakeholder notifications, executive escalations, bridge coordination, and ServiceNow MIM workflows are executed consistently, allowing technical teams to remain focused on service restoration.

Responsibilities

CMDB & Configuration Management

Maintain the health and integrity of the ServiceNow CMDB.
Monitor CMDB Health dashboards and remediate data quality issues.
Support Discovery, Service Mapping, and Common Service Data Model (CSDM) adoption.
Coordinate onboarding of new applications, services, and cloud resources.
Validate CI ownership, relationships, and lifecycle management.
Drive CMDB governance and continual improvement initiatives.

IT Operations Support

Support ITOM Discovery and Event Management operations.
Review Discovery failures and coordinate remediation.
Monitor service mapping coverage.
Assist in operational readiness for newly onboarded services.
Support operational reporting and dashboards.

Additional Responsibilities

Major Incident Management (24x7 On-Call)

Participate in a rotating on-call schedule providing operational support for Priority 1 and Priority 2 incidents outside normal business hours.

Responsibilities include:

Activate the Major Incident process within ServiceNow.
Validate that automated notifications and workflows have executed successfully.
Coordinate conference bridge creation and participant management.
Ensure the appropriate technical resolver teams are engaged.
Facilitate executive and stakeholder communications using predefined templates.
Track action items, timelines, and decision points throughout the incident.
Escalate issues when resolution progress stalls or additional leadership engagement is required.
Coordinate handoffs between shifts when incidents span multiple support windows.
Support post-incident review activities and ensure required documentation is completed.

Note: This role acts as the operational coordinator during a major incident. Technical diagnosis and service restoration remain the responsibility of the assigned resolver teams.

Collaboration

Work closely with:

Infrastructure Operations
Cloud Operations
Network Operations
Cyber Security
Application Support Teams
Enterprise Architecture
Service Owners
Change Management
Service Desk
IT Leadership

Education

Bachelor's degree in Information Technology, Computer Science, or a related field.
ServiceNow Certification

Experience

ServiceNow

CMDB
ITOM Discovery
Service Mapping
Event Management
Major Incident Management
Incident, Problem and Change Management
CSDM
Performance Analytics
Reporting

Technical Knowledge

Cloud platforms (AWS preferred)
Enterprise infrastructure
Networking fundamentals
Application architecture
Identity and Access Management
ITIL best practices

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment

Reports to: Manager Technology
---

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com. To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.

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More about this job

Responsibilities

The analyst is responsible for maintaining the integrity and governance of the ServiceNow CMDB while supporting ITOM and ITSM operational excellence. They also serve as an operational coordinator during major incidents, facilitating communication and workflows to ensure service restoration.

Requirements

Candidates must hold a bachelor's degree in Information Technology or a related field and possess relevant ServiceNow certifications. Strong technical knowledge in cloud platforms, enterprise infrastructure, and ITIL best practices is required.

Skills

ServiceNow
CMDB
ITOM
ITSM
Discovery
Service Mapping
Major Incident Management
CSDM
Cloud Platforms
AWS
Enterprise Infrastructure
Networking
ITIL
Data Governance
Incident Management
Problem Management

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
CMDB
ITOM
ITSM
Discovery
Service Mapping
CSDM
Major Incident Management
AWS
Cloud Platforms
Enterprise Infrastructure
Networking
ITIL
Incident Management
Problem Management
Change Management
Data Governance
Performance Analytics
Reporting
Identity and Access Management
Operational Excellence
Logistics
Freight
Infrastructure Operations
Cyber Security

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