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Added 12 mins ago
L
Senior Field Engineer, Heavy Civil - Future Opportunities
Ledcor
Edmonton, AB
- Full-time
We are seeking a motivated and experienced Senior Field Engineer to support the successful execution of our heavy civil construction projects. In this role, you will be responsible for…
Added 27 mins ago
Customer Service Representative
U-Haul
North Vancouver, BC
…equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job…
Added 43 mins ago
C
Partner Delivery Project Manager
Ciena
Ottawa, ON
- Full-time
Ciena is transforming how technology enables its global partner ecosystem through simplified delivery processes, reliable infrastructure, trusted operational data, AI-enabled workflows, and…
Added 43 mins ago
BM
Service Writer
Birch Mountain Enterprises
Fort McMurray, AB
- Full-time
Maintenance software system support; Create and assign work orders, train, identify and raise issues within the system.
Added 43 mins ago
KB
Order Picker
Kent Building Supplies
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Added 1 hour ago
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Preventative Maintenance Technician Level 1
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Happy Valley-Goose Bay, NL · Goose Bay, NL
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Coquitlam, BC
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Employee Support: Full access to our confidential Employee Assistance Program (EAP).
Added 2 hours ago
AA
Warehouse Officer – Fixed-Term Contract, Fly In Fly Out – Gahcho Kué Mine, Northwest Territories
Anglo American / De Beers Group
NT · Gahcho Kué Mine, Northwest Territories
- Contract
We are the world’s leading diamond company, powered by thousands of people around the world who are driven to support thriving local communities, protect the natural environment, and stand…
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…hospitality, award winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a…
Added 3 hours ago
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Social Worker I, MSW, Neonatal Intensive Care Unit (NICU) and MotherBaby Care (MBC) - BC Women’s Hospital + Health Centre
Sanya’k̓ula
Vancouver, BC
- Part-time
…academic environment with a philosophy of evidence-based practice, support for patient-centred research and quality improvement and opportunities for innovation and excellence in clinical…
Added 3 hours ago
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Client Care Coordinator, Reproductive Mental Health - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
Added 3 hours ago
TI
Customer Order Fulfillment Specialist
telMAX Inc.
Markham, ON
- $50,000 to $65,000 CAD / year
- Full-time
Support field technicians as first point of contact/trouble-shooting
Added 3 hours ago
A
Ingénieur En Automatisation
Actalent
Terrebonne, QC
- $45 to $70 CAD / hour
- Contract
Added 3 hours ago
K
Customer Service Representative
Komatsu
Sudbury, ON · Lively, ON
- Full-time
Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
Added 4 hours ago
CL
Sr Cloud Network Engineer
Charger Logistics Inc
Brampton, ON
- Contract
…and terminals across North America. Our systems run 24/7 to support trucking and logistics operations, so the network has to be fast, secure and always available. You'll work closely with…
Added 4 hours ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…regulatory and safety activities, data and study systems, study logistics, stakeholder coordination, and study close-out. The role works closely with the Sponsor, investigators,…
Added 4 hours ago
R|
Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Assists with routine technology and software issues and coordinates additional support when required.
Added 4 hours ago
C
Java Azure Developer (Supply Chain Applications)
Cognizant
Mississauga, ON
- $57,600 to $105,000 CAD / year
- Full-time
…design, develop, and optimize enterprise applications that support complex supply chain operations. The ideal candidate will possess strong experience in Java, Spring Framework,…
Added 4 hours ago
GE
Route Manager
GFL Environmental Inc.
Coquitlam, BC
- Full-time
Employee Support: Full access to our confidential Employee Assistance Program (EAP).
Added 5 hours ago
S
Technology Manager
Skip
Oakville, ON
- Full-time
Just Eat Takeaway is seeking a Technology Manager to lead and grow the Delivery as a Service team (DaaS) within our Logistics Pillar (Logistics Services).
Added 5 hours ago
EI
Warehouse Associate
Ecolab Inc.
Calgary, AB
- Full-time
Join CoolIT, an Ecolab Company, a global leader in Direct Liquid Cooling technology for data centers, supercomputers, and high-performance computing environments.
Added 5 hours ago
TH
Overnight Order Picker Part Time (KANATA)
The Home Depot Canada
Ottawa, ON
- Part-time
Working in a team environment to support customers at our service desk – includes general customer questions, taking customer calls, operating the cash register and doing product returns…
Added 5 hours ago
TH
Overnight Freight Associate - Part Time (Kanata)
The Home Depot Canada
Ottawa, ON
- Part-time
…candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly…
Added 6 hours ago
Courier
Dynacare
Winnipeg, MB
…your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and…
Added 6 hours ago
AC
Shipping Clerk
Aston Carter
AB · Edmonton, Alberta
- $20 to $23 CAD / hour
- Contract
Job Description: Aston Carter's client in Edmonton is looking for a Shipping Clerk to support daily transportation and distribution operations. This role serves as the primary point of…

Purolator

IT Operations & CMDB Analyst

ON, Canada
Mississauga, ON, L5N 0E1, Canada

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Job details

Apply by: Nov 16, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

The IT Operations & Configuration Management Database (CMDB) Analyst is responsible for ensuring the integrity and governance of the ServiceNow CMDB while supporting operational excellence across IT Service Management (ITSM) and IT Operations Management (ITOM). The role maintains accurate configuration data, supports Discovery and Service Mapping, coordinates CMDB governance, and enables reliable Incident, Change, Problem, and Event Management processes.

In addition, the role participates in the organization's Major Incident Management (MIM) support model by providing operational coordination during critical incidents, including after-hours on-call coverage. Working alongside technical resolver teams, the analyst ensures incident communications, stakeholder notifications, executive escalations, bridge coordination, and ServiceNow MIM workflows are executed consistently, allowing technical teams to remain focused on service restoration.

Responsibilities

CMDB & Configuration Management

Maintain the health and integrity of the ServiceNow CMDB.
Monitor CMDB Health dashboards and remediate data quality issues.
Support Discovery, Service Mapping, and Common Service Data Model (CSDM) adoption.
Coordinate onboarding of new applications, services, and cloud resources.
Validate CI ownership, relationships, and lifecycle management.
Drive CMDB governance and continual improvement initiatives.

IT Operations Support

Support ITOM Discovery and Event Management operations.
Review Discovery failures and coordinate remediation.
Monitor service mapping coverage.
Assist in operational readiness for newly onboarded services.
Support operational reporting and dashboards.

Additional Responsibilities

Major Incident Management (24x7 On-Call)

Participate in a rotating on-call schedule providing operational support for Priority 1 and Priority 2 incidents outside normal business hours.

Responsibilities include:

Activate the Major Incident process within ServiceNow.
Validate that automated notifications and workflows have executed successfully.
Coordinate conference bridge creation and participant management.
Ensure the appropriate technical resolver teams are engaged.
Facilitate executive and stakeholder communications using predefined templates.
Track action items, timelines, and decision points throughout the incident.
Escalate issues when resolution progress stalls or additional leadership engagement is required.
Coordinate handoffs between shifts when incidents span multiple support windows.
Support post-incident review activities and ensure required documentation is completed.

Note: This role acts as the operational coordinator during a major incident. Technical diagnosis and service restoration remain the responsibility of the assigned resolver teams.

Collaboration

Work closely with:

Infrastructure Operations
Cloud Operations
Network Operations
Cyber Security
Application Support Teams
Enterprise Architecture
Service Owners
Change Management
Service Desk
IT Leadership

Education

Bachelor's degree in Information Technology, Computer Science, or a related field.
ServiceNow Certification

Experience

ServiceNow

CMDB
ITOM Discovery
Service Mapping
Event Management
Major Incident Management
Incident, Problem and Change Management
CSDM
Performance Analytics
Reporting

Technical Knowledge

Cloud platforms (AWS preferred)
Enterprise infrastructure
Networking fundamentals
Application architecture
Identity and Access Management
ITIL best practices

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment

Reports to: Manager Technology
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Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com. To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.

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More about this job

Responsibilities

The analyst is responsible for maintaining the integrity and governance of the ServiceNow CMDB while supporting ITOM and ITSM operational excellence. They also serve as an operational coordinator during major incidents, facilitating communication and workflows to ensure service restoration.

Requirements

Candidates must hold a bachelor's degree in Information Technology or a related field and possess relevant ServiceNow certifications. Strong technical knowledge in cloud platforms, enterprise infrastructure, and ITIL best practices is required.

Skills

ServiceNow
CMDB
ITOM
ITSM
Discovery
Service Mapping
Major Incident Management
CSDM
Cloud Platforms
AWS
Enterprise Infrastructure
Networking
ITIL
Data Governance
Incident Management
Problem Management

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
CMDB
ITOM
ITSM
Discovery
Service Mapping
CSDM
Major Incident Management
AWS
Cloud Platforms
Enterprise Infrastructure
Networking
ITIL
Incident Management
Problem Management
Change Management
Data Governance
Performance Analytics
Reporting
Identity and Access Management
Operational Excellence
Logistics
Freight
Infrastructure Operations
Cyber Security

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