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Description
The Master Instructor, Driver Development Programs is the highest-level instructional authority within Purolator’s Driver Development portfolio.
This role provides national leadership in driver training, evaluation standards, and instructional excellence across all vehicle types and license classes. The Master Instructor is responsible for upskilling Operations Trainers, Frontline Managers, and Health and Safety to ensure consistent, compliant, and high-quality driver evaluations across the network.
Responsibilities
- Master Instructor for all Driver Development programs nationally
- Establish and uphold national standards for driver evaluations, scoring, and certification
- Conduct advanced and high-risk driver evaluations as required
- Upskill and certify Operations Trainers, Frontline Managers, and Health and Safety on programs and evaluations
- Lead evaluator calibration sessions to ensure national consistency
- Provide coaching and developmental feedback to evaluators, instructors and leaders
- Act as subject matter expert (SME) for driver training programs, evaluations and instructional delivery
- Partner with the L&D Consultant to design and update curriculum, facilitator guides, and evaluation tools
- Partner with Operations, Safety, HR, and Fleet to assess emerging driver behaviour trends and evolving vehicle technologies (including electric platforms and advanced in-cab systems), converting insights into future-ready learning strategies and vehicle familiarization programs that strengthen safe performance and technology adoption across the network.
- Deliver classroom, virtual, and on-road training programs nationally
- Support rollout of new Driver Development initiatives
- Collaborate with Operations, Safety, HR, and Fleet partners for
- Ensure compliance with Corporate Policies, regulatory requirements, and safety standards
- Maintain training records and administration duties for the LMS and driver development programs documentation
- Perform other related duties as assigned
Requirements
- Valid AZ/Class 1A Driver’s License (or provincial equivalent)
- Clean Driving Abstract
- Demonstrated experience conducting commercial driver evaluations
- Proven experience delivering technical or skills-based training
- Strong knowledge of commercial vehicle operation across multiple vehicle types and license classes
- Ability to travel nationally as required
- Work various hours (morning, afternoon or overnight) as required
- Successfully complete a criminal record check and employment verification to qualify
- Obtain a clear Police Clearance Certificate when required
Experience
- 5+ years commercial driving experience (multi-vehicle exposure preferred)
- Experience in trainer-of-trainers or evaluator certification capacity
- Experience contributing to curriculum or instructional material development
- Adult Education Certificate (or equivalent instructional certification) required, or willingness to obtain within 12 months of appointment
- Strong facilitation, coaching, and leadership skills
- Strong organizational and problem-solving skills
- Exemplifies and consistently demonstrates our core competencies of customer focus, communication, collaboration, trust, and self-development
- Must be fully bilingual in French and English (written and verbal), with the ability to facilitate training, conduct driver evaluations, and develop program documentation fluently in both languages.
Skills
Adult Learning
Training Best Practices
Training Standards and Procedures
Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.
POSTING DETAILS
Location: Montreal Hub
Working Conditions: Office Environment; Warehouse Environment
Reports to: Manager National Driver Development & Field L&D West
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Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.
Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.
Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com. To apply, visit our Careers Page.
We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.
Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.
