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Purolator

Retail Representative - Victoria

North Saanich, BC, V8L 5V5, Canada

Pay: Wage: $21.55 per hour.
Working hours: 30 hours per week
Posting language: English
Posted: Sep 25, 2026

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Original job description

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

Hours of work: Between Tuesday – Friday 11:00AM – 7:00PM, Saturday 11:00AM – 4:00PM, 30 hours per week

Wage: $21.55 per hour. Top Rate is $28.89 as per collective agreement.

Location: 811 Vernon Ave & 9584 Hampden Road – Car required

Customer Service Orientation -

Serving our customers in the most efficient and courteous manner on the telephone and in person Up-selling and cross selling Corporate Products and Services
Handling customer complaints and inquiries Problem Solving
Working to resolve problem shipments
Working to resolve equipment and technology challenges
Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service
Relationship Building
Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
Building a positive relationship with customers
Building a positive relationship with key contacts – Vendors, building tenants, etc.
Technology Assisting customers with shipping details and account challenges
Loading, scanning, logging and calling resolution freight
Cash reconciliation including deposits, key control
Communication

Responsibilities

Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing Listening to customers and key partners Communicating to customers and key partners in a positive manner
Personal Responsibility and Accountability
Compliance to all Corporate Polices and Procedures (including uniforms)
Adhering to all Safety Standards
Being on time/attendance
Living the Purolator Values
Representing the Purolator Values to Customers and key partners and, other duties as assigned by management
Key Areas of Focus
Customer service orientation Ability to problem solve
Excellent in relationship building Experience and adaptation to using technology
Excellent communication skills
Takes personal responsibility and accountability for actions and situations
3-12 Months Customer Service Experience preferred
3-12 Months Retail Experience preferred
3-12 Months using technology/ POS system Experience preferred
Ability to lift 70lbs./stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person)
Written communication; and listening skills
Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail Experience working in a team environment and independently an asset
Experience working in an environment with safety standards an asset"

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS
Location: 543 - Victoria
Working Conditions: Retail Center Environment; Warehouse Environment

Posting Number: 69481

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com. To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.

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More about this job

Responsibilities

The Retail Representative is responsible for providing efficient customer service, handling freight, and managing shipping inquiries in a retail and warehouse environment. They must also maintain positive relationships with internal partners and ensure compliance with all corporate policies and safety standards.

Requirements

Candidates should have 3-12 months of experience in customer service, retail, and technology or POS systems. The role requires the physical ability to lift 70 lbs and stand for 3-hour intervals, along with strong oral and written communication skills.

Skills

Customer service
Problem solving
Relationship building
Technology proficiency
Communication skills
Cash reconciliation
Inventory management
Freight handling
Upselling
Cross selling
Safety compliance
Teamwork
Attention to detail
POS system operation

Visa sponsorship

Not detected in the job text

Keywords

Retail
Logistics
Customer Service
Freight
Warehouse
POS System
Cash Reconciliation
Safety Standards
Inventory
Shipping
Account Management
Communication
Problem Solving
Relationship Building
Corporate Policy
Team Environment

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