Itâs not a package. Itâs a promiseÂź.
As Canadaâs leading integrated freight, package, and logistics provider, weâve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver â itâs all possible because of our people. So, whether youâre looking to build new skills, make an impact in your community, or inspire your team, we go there for you.
Description
The Engagement Consultant supports Sales in customer acquisition, retention, and growth by leading customer analysis, requirements assessment, solution design, and crossâfunctional implementation to ensure successful onboarding into the Purolator network.
Responsibilities
Transportation
Provide integrated distribution solutions across Courier, Freight, Parcel, LTL, and Logistics by applying industry best practices and a holistic approach that considers operational, technological, administrative, and business requirements, ensuring alignment with Purolatorâs network and capabilities.
Project Management
Gather and document customer requirements, validate operational feasibility, and lead onboarding projects through effective planning, resource coordination, risk management, and operational impact assessment to ensure successful integration into the Purolator network.
Prepare and deliver implementation updates, stakeholder briefings, customer communications, and project status reports throughout the onboarding lifecycle.
External Clients
Support Sales during business reviews by analyzing customer operations, interpreting complex profiles to identify requirements, mapping endâtoâend lifecycles, and identifying opportunities for practical logistics solutions that improve efficiency and reduce costs.
Internal Clients
Build and manage relationships with internal stakeholders, navigating negotiation, interpretation, and resolution of complex issues. Facilitate discussions and drive consensus across groups to evaluate and implement logistics solutions and ensure alignment and accountability.
Reporting & Analysis
Produce implementation summaries, project metrics, customer analyses, and executive updates to support decisionâmaking, operational readiness, and successful customer integration.
Qualifications
-
Performance Measurements
Key performance indicators include successful onboarding, Speed to Revenue, implementation quality, customer satisfaction, and operational readiness.
Qualifications
- University degree or equivalent experience.
- Minimum of 3 years of proven experience in transport or logistics and working with cross-functional teams, operations, and/or project management.
- Excellent understanding of business and financial environments, with strong knowledge of marketing and sales principles.
- Demonstrated ability to lead multiple concurrent projects in a dynamic, fast-paced environment while effectively managing competing priorities, evolving customer needs, and critical project timelines.
- Experience in courier, logistics, transportation, distribution, or supply chain environments is required.
- Demonstrated leadership in continuous process improvement and productivity enhancement initiatives.
- Bilingual in French and English, both written and spoken.
- Strong knowledge of Microsoft Office Suite, Microsoft Project, databases and spreadsheets, Visio, and TMS/WMS systems.
- Experience leveraging AI-enabled tools to support analysis, communication, project management, and process improvement.
- Strong analytical and problem-solving skills, with the ability to analyze customer and operational data, identify opportunities and risks, and make sound decisions to support successful implementations.
- Ability to work effectively with all levels of the organization within a team setting.
- Strong political awareness, negotiation, diplomacy, and organizational influence skills, with a strong customer service orientation and the ability to navigate complex stakeholder environments and drive alignment across diverse groups.
- Valid driver's license required.
Description du poste
Consultant en Engagement
Le Consultant en Engagement soutient lâĂ©quipe des Ventes dans lâacquisition, la rĂ©tention et la croissance des clients en dirigeant lâanalyse des besoins, lâĂ©valuation des exigences, la conception de solutions et la mise en Ćuvre interfonctionnelle afin dâassurer une intĂ©gration rĂ©ussie au rĂ©seau de Purolator.
Responsabilités
Transport
Fournir des solutions de distribution intĂ©grĂ©es pour les services de messagerie, de fret, de colis, de LTL (LessâThanâTruckload) et de logistique en appliquant les meilleures pratiques de lâindustrie et une approche holistique tenant compte des exigences opĂ©rationnelles, technologiques, administratives et commerciales, tout en assurant lâalignement avec le rĂ©seau et les capacitĂ©s de Purolator.
Gestion de projets
Recueillir et documenter les exigences des clients, valider la faisabilitĂ© opĂ©rationnelle et diriger les projets dâintĂ©gration grĂące Ă une planification efficace, une coordination des ressources, une gestion des risques et une Ă©valuation des impacts opĂ©rationnels afin dâassurer une intĂ©gration rĂ©ussie au rĂ©seau de Purolator.
PrĂ©parer et prĂ©senter les mises Ă jour dâimplantation, les communications aux parties prenantes, les communications clients et les rapports dâavancement tout au long du cycle dâintĂ©gration.
Clients externes
Soutenir les Ventes lors des revues dâaffaires en analysant les opĂ©rations des clients, en interprĂ©tant des profils complexes pour identifier les exigences, en cartographiant les cycles de vie de bout en bout et en identifiant des opportunitĂ©s de solutions logistiques pratiques amĂ©liorant lâefficacitĂ© et rĂ©duisant les coĂ»ts.
Clients internes
Ătablir et gĂ©rer des relations avec les parties prenantes internes, en naviguant la nĂ©gociation, lâinterprĂ©tation et la rĂ©solution de questions complexes. Faciliter les discussions et favoriser le consensus entre les groupes pour Ă©valuer et mettre en Ćuvre des solutions logistiques, en assurant lâalignement et la responsabilisation.
Rapports et analyses
Produire des rĂ©sumĂ©s dâimplantation, des indicateurs de projet, des analyses clients et des mises Ă jour exĂ©cutives pour soutenir la prise de dĂ©cision, la prĂ©paration opĂ©rationnelle et lâintĂ©gration rĂ©ussie des clients.
Mesures de performance
Les indicateurs clĂ©s de performance incluent la rĂ©ussite de lâintĂ©gration, la rapiditĂ© de gĂ©nĂ©ration de revenus (Speed to Revenue), la qualitĂ© de lâimplantation, la satisfaction client et la prĂ©paration opĂ©rationnelle.
Qualifications
- DiplÎme universitaire ou expérience équivalente.
- Minimum de 3 ans dâexpĂ©rience avĂ©rĂ©e en transport ou logistique et dans le travail avec des Ă©quipes interfonctionnelles, des opĂ©rations et/ou la gestion de projets.
- Excellente compréhension des environnements commerciaux et financiers, avec une solide connaissance des principes de marketing et de vente.
- Capacité démontrée à diriger plusieurs projets simultanés dans un environnement dynamique et rapide, tout en gérant efficacement des priorités concurrentes, des besoins clients évolutifs et des échéanciers critiques.
- ExpĂ©rience dans les environnements de messagerie, logistique, transport, distribution ou chaĂźne dâapprovisionnement requise.
- Leadership dĂ©montrĂ© en amĂ©lioration continue des processus et en initiatives dâoptimisation de la productivitĂ©.
- Bilinguisme françaisâanglais, Ă lâoral comme Ă lâĂ©crit.
- Solide connaissance de la suite Microsoft Office, Microsoft Project, des bases de données et tableurs, Visio, et des systÚmes TMS/WMS.
- ExpĂ©rience dans lâutilisation dâoutils alimentĂ©s par lâIA pour soutenir lâanalyse, la communication, la gestion de projets et lâamĂ©lioration des processus.
- Excellentes compĂ©tences analytiques et en rĂ©solution de problĂšmes, avec la capacitĂ© dâanalyser les donnĂ©es clients et opĂ©rationnelles, dâidentifier les opportunitĂ©s et les risques, et de prendre des dĂ©cisions Ă©clairĂ©es pour soutenir des implantations rĂ©ussies.
- CapacitĂ© Ă travailler efficacement Ă tous les niveaux de lâorganisation dans un environnement dâĂ©quipe.
- Forte conscience politique, compĂ©tences en nĂ©gociation, diplomatie et influence organisationnelle, avec une orientation marquĂ©e vers le service Ă la clientĂšle et la capacitĂ© de naviguer dans des environnements complexes de parties prenantes et de favoriser lâalignement entre divers groupes.
- Permis de conduire valide requis.
Language Requirement: There are no language requirements for this position.
POSTING DETAILS
Location: 565 - Montréal Hub Working Conditions: Office Environment
Reports to: Manager Customer Solutions Regional ---
Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.
Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.
Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact [email protected]. To apply, visit our Careers Page.
We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.
Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.
