Team Lead Central Unmarks

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

The CUS Team Lead is responsible for overseeing day-to-day operations and providing guidance and support to team members to ensure safe, efficient, and high-quality warehouse operations. The Team Lead supports workflow coordination, employee training and coaching, attendance monitoring, operational reporting, and issue resolution while helping maintain a productive and positive work environment.

Responsibilities

Team Leadership & Support

• Provides day-to-day guidance, support, and mentorship to team members to promote productivity, engagement, and operational effectiveness.
• Acts as a point of contact for employees requiring operational guidance or assistance.
• Supports the Manager in maintaining effective daily operations and team communication.

Workload & Operational Management

• Coordinates and distributes daily tasks and responsibilities across the team to optimize workflow and achieve operational requirements.
• Monitors workload and adjusts assignments as required to support changing operational priorities.

Attendance & Punctuality

• Monitors and documents employee attendance and punctuality in accordance with established scheduling and attendance requirements.
• Escalates attendance concerns to the Manager as appropriate.

Coaching & Training

• Provides ongoing coaching, guidance, and on-the-job training to support employee development and consistent execution of processes.
• Reinforces operational expectations, procedures, and quality standards.

Technical & Process Support

• Provides first-level assistance with work applications, computers, printers, and other operational equipment or peripherals.
• Identifies and escalates breakdowns in cross-functional processes, including SRRs, Tracing, and NHO, to support timely resolution and continuous improvement.

Performance, Quality & Reporting

• Monitors day-to-day team performance, productivity, and quality.
• Provides regular updates to the Manager on team performance, quality assurance, operational metrics, and emerging issues.

Safety & Security

• Conducts routine facility inspections to support a safe, secure, and compliant work environment.
• Manages the facility security alarm in the Manager’s absence and responds in accordance with established protocols.
• Reinforces adherence to workplace safety requirements and operational procedures.

Equipment Operation

• Ensures equipment is operated safely and in accordance with applicable procedures and requirements.

Qualifications

• Previous experience in a warehouse, logistics, or operational environment.
• Previous team lead, coaching, or supervisory experience preferred.
• Strong organizational and communication skills.
• Comfortable using standard computer applications and operational systems.

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS
Location:                    012 - Metro West  
Working Conditions: Warehouse Environment 

Reports to:   Manager Central Unmarks 
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Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com. To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.