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Added 7 mins ago
RP
Rooftop Spa Assistant
Rudding Park
Harrogate, BC
- Full-time
To support the smooth day to day operational running and standards of the Rooftop spa areas including the rooftop spa garden, reception areas, and rooftop welcome desk to provide the…
Added 7 mins ago
TH
Head Cashier Part Time (COBOURG)
The Home Depot Canada
Cobourg, ON
- Part-time
…through scheduling and providing first level of escalation for customer…
Added 7 mins ago
FB
Assistant Store Manager
Farm Boy Inc.
Toronto, ON
- $66,000 to $76,000 CAD / year
- Full-time
Deliver outstanding customer service while supporting Farm Boy’s vision of the best fresh shopping experience.
Added 8 mins ago
Retail & Experience Manager - Tinhorn Creek Winery
Andrew Peller Limited
Oliver, BC
We’re looking for a Retail & Experience Manager who leads the tasting room team and has a passion for creating outstanding guest experiences. In this role, you’ll lead our retail, tasting…
Added 8 mins ago
BB
Category Manager, Merchandising
Bed Bath & Beyond
Toronto, ON
- Full-time
Develop planograms and in-store and online merchandising strategies that support category financial goals, inventory productivity, and customer conversion in collaboration with Visual…
Added 8 mins ago
Practice Manager
VetStrategy / Daubigny
Hamilton, ON
Client-Focused: A commitment to providing high-quality customer service and improving the overall client experience.
Added 23 mins ago
BS
Part-Time Cashier - Browns Toronto Eaton Centre
Browns Shoes
Toronto, ON
- Part-time
At Browns Shoes, we’re all about creating exceptional customer experiences filled with style, service, and passion.
Added 23 mins ago
SI
Sales Associate-Print&Services
Staples Inc.
Cobourg, ON
- Part-time
Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.
Added 36 mins ago
O
Facilities Technician Level 1
OCS
Windsor, ON
- Full-time
Provide administrative support for other park sites as required.
Added 36 mins ago
BT
Director of Product Management, Automotive
Bumper to Bumper Canada
Boucherville, QC
- Full-time
Partner closely with commercial sales teams and field operations to ensure category strategies support customer acquisition, retention, and installer productivity objectives.
Added 36 mins ago
WB
Rental Associate
Whistler Blackcomb
Whistler, BC
- Temporary
…Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness…
Added 36 mins ago
BT
Category Manager
Bumper to Bumper Canada
Boucherville, QC
- Full-time
With over 190 Bumper to Bumper stores and over 110 Bumper to Bumper Auto Service shops across Canada, we provide a turnkey trusted program, offering complete support, a strong brand image,…
Added 36 mins ago
FB
Assistant Store Manager
Farm Boy Inc.
Toronto, ON
- $66,000 to $76,000 CAD / year
- Full-time
Deliver outstanding customer service while supporting Farm Boy’s vision of the best fresh shopping experience.
Added 37 mins ago
MB
Food Service Supervisor
Mary Browns
Toronto, ON
- Up to $17.95 CAD / hour
- Full-time
Support the business goals and educate staff on new products and promotions.
Added 37 mins ago
GE
Lighting Studio Sales
Gerrie Electric Wholesale LTD
Oakville, ON
- Full-time
The Lighting Studio Sales position helps customers select lighting that fits their space, style, and needs by combining customer service, product knowledge, and design guidance to create a…
Added 37 mins ago
TS
Christmas Toy shop worker
The Salvation Army Canada and Bermuda Territory
Ajax, ON · Hope Community Church
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 37 mins ago
Lead Customer Service Representative
Circle K
St. John's, NL
As a Lead Customer Service Representative, you will enjoy:
Added 37 mins ago
CK
Customer Service Representative
Circle K
Riverview, NB
- Part-time
As a Customer Service Representative, you will enjoy:
Added 37 mins ago
MAC Beauty Advisor/Artist Beauty Advisor
ELC Beauty LLC
Burnaby, BC
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
Added 37 mins ago
Customer Experience Associate - Sussex, NB (26.25 Hours / Week)
Scotiabank
NB · Sussex, NB
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide…
Added 1 hour ago
O
Facilities Assistant / Stores Manager
OCS
Windsor, ON
- Full-time
The role also provides administrative and operational support to the Facilities Management team, including holiday cover for administrative staff, contractor escorting, health and safety…
Added 1 hour ago
O
Carpenter
OCS
Windsor, ON
- Full-time
…and must, therefore, play its part in the overall delivery of…
Added 1 hour ago
CC
Part-Time Merchandiser
Coca-Cola Canada Bottling Limited
Owen Sound, ON
- Part-time
…more than just ambassadors; they are champions of superior…
Added 1 hour ago
O
Cleaner
OCS
ON · Durham, ON
- Full-time
Access to our Employee Assistance Programme- 24-7 Wellbeing Support
Added 1 hour ago
TC
Seasonal Sales Associate
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- Part-time
We’re looking for Retail Associates to join our team in a welcoming environment. Whether you’re starting your career or already have experience, we’re excited to work with you and help you…

Purple Brand

E-Commerce Operations Associate

Vancouver, BC, V5Y 1L4, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 19, 2026

Original job description

Since our inception in 2017, PURPLE has been on a mission to redefine denim culture. Blending industrial design, streetwear, and luxury fashion, we've curated a collection of men’s denim and luxury basics that transcend trends. At PURPLE, we take pride in challenging conventions through design that is grounded in a contemporary spirit and timeless quality.

We are a team of creative, collaborative, and highly dynamic people who love what we do, and we strongly believe that our diverse team of motivated individuals makes our company strong and successful. Reporting to the Head of Customer Service, this role primarily focuses on customer support, managing order inquiries, returns, exchanges, and shipping issues while coordinating closely with warehouse and internal teams to ensure a smooth customer experience. The role supports day-to-day operations by tracking shipments and resolving fulfilment issues. They also provide support to e-commerce functions, assisting with product updates, merchandising, and marketplace operations as needed.

Job Responsibilities:

Customer Service Support

Respond to customer inquiries via email, text and phone
Assist customers with order tracking, shipping updates, returns, and exchanges.
Work closely with the warehouse to investigate lost, delayed, or damaged shipments.
Communicate shipping priorities, rush orders, and special handling requests to the warehouse.
Assist with tracking shipments and resolving fulfilment delays and lost package claims

Operations

Process customer returns and exchanges in internal systems (Shopify, NetSuite, Loop) and marketplace portals (Farfetch, TikTok).
Coordinate with the warehouse to confirm receipt and inspection of returned items.
Monitor return trends and flag recurring product or fulfilment issues.
Ensure timely refund processing and accurate inventory updates.
Assist in monitoring inventory levels across e-commerce and retail channels.
Monitor backorders and work with inventory team to fulfil/cancel as required.

E-Commerce & Marketplace Support

Support product uploads, pricing updates, image management, and product descriptions.
Troubleshoot basic PDP and web issues and escalate technical concerns as needed.
Assist with daily operations across e-commerce platforms and marketplaces like Farfetch.

Qualifications and Skills:

Strong attention to detail and ability to work with accuracy in data entry and online systems
Good written and verbal communication skills for customer support and internal coordination
Comfortable learning and using digital tools and platforms (e.g., e-commerce systems, email, ticketing tools)
Strong problem-solving skills with a willingness to troubleshoot and escalate issues when needed
Highly organized with the ability to manage multiple tasks in a fast-paced environment
Customer-focused mindset with a positive and professional approach
Strong team player with a willingness to learn e-commerce operations, orders, and returns processes
Experience with Shopify, Gorgias, Loop is considered an asset

Benefits:

Extended health & dental Benefits
3 weeks’ vacation
Generous employee discount program
Casual dress policy
Generous compensation and corporate bonus program
Company-wide socials and events

Please note this job is located in our Vancouver office and is expected to be performed on-site.

If you are excited about the opportunity to join our fast-growing team, please submit your resume and any other relevant information.

We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted. We are an equal opportunity employer; all employment is decided on the basis of qualifications and business needs.

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More about this job

Responsibilities

The role involves managing customer inquiries, returns, exchanges, and shipping issues while coordinating with warehouse and internal teams. Additionally, the associate supports e-commerce operations, including product updates, merchandising, and marketplace management.

Requirements

Candidates should possess strong attention to detail, excellent communication skills, and the ability to work in a fast-paced environment. Proficiency in digital tools and e-commerce platforms like Shopify, Gorgias, and Loop is highly valued.

Skills

Customer service
Order management
Shopify
NetSuite
Loop
Data entry
Communication skills
Problem-solving
Inventory management
E-commerce operations
Shipping coordination
Merchandising
Gorgias
Marketplace operations
Attention to detail

Benefits

Extended health & dental benefits
3 weeks' vacation
Casual dress policy
Generous compensation and corporate bonus program
Company-wide socials and events

Visa sponsorship

Not detected in the job text

Keywords

E-commerce
Customer Service
Denim
Luxury Fashion
Shopify
NetSuite
Loop
Gorgias
Order Fulfillment
Inventory Management
Shipping
Returns
Exchanges
Merchandising
Marketplace Operations
Farfetch
TikTok
Data Entry
Product Uploads
PDP
Logistics
Retail

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