Sales Operations Specialist

About Us

Since our inception in 2017, PURPLE has been on a mission to redefine denim culture. Blending industrial design, streetwear, and luxury fashion, we've curated a collection of men’s denim and luxury basics that transcend trends. At PURPLE, we take pride in challenging conventions through design that is grounded in a contemporary spirit and timeless quality.

We are a team of creative, collaborative, and highly dynamic people who love what we do, and we strongly believe that our diverse team of motivated individuals makes our company strong and successful.

About the Role

This position provides critical ongoing daily support for our growing sales team. You will process a high volume of sales orders, order acknowledgments, customer invoices. The Sales Operations Specialist will act as a key point of contact between sales and all other internal and external customers by validating pricing, checking the status of orders, and communicating any issues immediately to all stakeholders.

Responsibilities:

• Process all wholesale orders (EDI), DTC orders, and order confirmations.
• Maintain and update customer accounts with relevant order information, delivery expectations, and other specific data.
• Inform sales team of any issues that arise, such as shipping delays, or customer questions and complaints that the associate is unable to handle.
• Keep customers and sales teams updated on any changes to order status, such as delivery dates.
• Provide both reactive and proactive updates to customers as order status changes.
• Handle the RTV (Return to Vendor) process with the warehouse.
• Work closely with finance, production, and shipping personnel daily to ensure customer orders are fulfilled and payments are submitted accurately and in a timely manner.
• Consolidate sales orders for the production team after market week.
• Perform other duties as assigned.

Skills and Qualifications:

• Bachelor’s degree in Business, Operations, or a related field
• 2–3 years of industry experience and/or experience in a similar role.
• Proficiency in Windows OS and MS Office software required, with intermediate to advanced Excel skills (e.g., VLOOKUP, pivot tables, IF formulas, etc) and working knowledge of Outlook.
• Detail-oriented and highly organized, with the ability to prioritize duties, multitask, and perform accurately and efficiently in a fast-paced work environment.
• Strong follow-up skills with the ability to track open issues, communicate clearly in writing and verbally, and drive them to resolution.

Benefits:

• Extended health & dental Benefits
• A flex spending account
• 3 weeks’ vacation
• Generous employee discount program
• Casual dress policy
• Company-wide socials and events

Please note that this job is located in our Vancouver office and is expected to be performed on-site.

If you are excited about the opportunity to join our fast-growing team, please submit your resume and any other relevant information.

We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted. We are an equal opportunity employer; all employment is decided on the basis of qualifications and business needs.