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BP
Host
Boston Pizza
Lac la Biche, AB
- Part-time
The Host/Greeter is accountable for ensuring that our most important people, our Guests, have an excellent Boston Pizza experience from start to finish. They demonstrate and believe in…
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EN
Restaurant Host (Part-Time & Full-Time) - Eataly Eaton Centre
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- $17.6 CAD / hour
- Full-time
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A Host is the first and last point of contact with guests at a restaurant and is responsible for greeting, seating and saying goodbye to guests as well as maintaining the flow of the…
Added 2 hours ago
Q
FY27 Intern - Software Validation Engineering Internship - Canada (16 months)
Qualcomm
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- Full-time
…community to ensure your success. To round out your internship, we host professional development workshops, social events, cross-functional speaker…
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FY27 Intern - RF/Analog Verification Engineering Internship - Canada (4 or 16 months)
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- Full-time
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H
Freelance Beauty Brand Advisor | Multi-Brand Retail | Toronto
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- $25 to $30 CAD / hour
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AB · S. Edm. The Rec Room
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Added 3 hours ago
PC
Global Reservations Agent
Pursuit Collection
Banff, AB · Calgary, AB · CAN - Calgary Office
- Full-time
Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce…
Added 4 hours ago
R|
Fellowship and Bursary Administrative Assistant
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- Full-time
Serves as the administrative point of contact for applicants, selected participants, host divisions and partner institutions throughout the training experience,
Added 4 hours ago
OV
Systems Administrator, Information Technology - Full Time - Markham Stouffville Hospital
Oak Valley Health
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- Full-time
…to operating systems and applications software resident on host systems; ensuring compatibility of software applications within current operating…
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TS
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Host at a kettle as required, ensuring necessary coverage for breaks, etc.
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Makeup Artist
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Proper documentation of game host appearance and attention to detail on wardrobe, makeup / hair looks specified for set.
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Added 6 hours ago
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Caseworker / Chaplain
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Vancouver, BC · Belkin Communities of Hope - Belkin House
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Host community building and networking events.
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TU
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Added 9 hours ago
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VG
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Full-Time Freelance Beauty Brand Advisor | Multi-Brand Retail | Ottawa
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Pursuit Collection

Global Reservations Agent

Banff, AB, Canada
Calgary, AB, Canada
CAN - Calgary Office, Canada

Starting wage: $18.50/hour · Full-time

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Job details

Pay: Starting wage: $18.50/hour
Job type: Full-time
Posting language: English
Posted: Aug 12, 2026

Original job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Turn Conversations into Experiences. Build Skills. Travel More.

As a Global Reservations Agent, you’ll help guests plan and book unforgettable experiences across some of the most iconic destinations in North America - from Banff to Montana, Alaska and beyond. You’ll be part of a fast-moving, modern contact centre using the latest tools and technology while building valuable skills in sales, service, and hospitality.

If you’re looking for a role that offers flexibility, real perks, career growth, and a pathway into the travel industry, this is it! This role offers the flexibility to work 3 days in office and 2 days remote.

What You’ll Do

Help guests plan, book, and modify reservations across hotels, attractions, and transportation within Canada and the USA
Deliver exceptional service across phone, email, and chat
Identify opportunities to enhance the guest experience through upselling and cross-selling
Resolve guest questions and concerns with professionalism and empathy
Maintain accurate bookings and guest information across multiple systems
Stay current on products, promotions, and destinations \
Collaborate with internal teams to ensure seamless guest experiences

What You’ll Gain (Beyond the Paycheque)

This role is designed to build real, transferable skills:

Sales & Revenue Skills (upsell, cross-sell, conversion)
Customer Experience Expertise
Communication & Problem-Solving
Exposure to Modern Systems & Automated Platforms
Hospitality & Travel Industry Knowledge

Many of our leaders started in roles like this - this is a proven pathway to grow within the organization.

What Makes You a Strong Fit

You enjoy helping people and creating great experiences
You’re comfortable talking to customers and building rapport
You’re motivated by performance, goals, and incentives
You can multitask across systems in a fast-paced environment
You’re reliable, adaptable, and open to learning

Qualifications

Required

1+ years in customer service, hospitality, retail, or contact centre environments
Strong verbal and written communication skills in English
Comfortable using multiple systems and digital tools
Ability to work flexible shifts (including evenings, weekends, and holidays)
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

Preferred

Experience in travel, hospitality, or reservations
Familiarity with systems such as Inntopia, Maestro, Ventrata, CRM tools, and telephony platforms
Experience in sales or upselling environments

Compensation

Starting wage: $18.50/hour

Why Join Now

We’re evolving - launching new systems, expanding globally, and creating more opportunities for our teams.

This is your chance to:

Get in early and grow with the organization

Build valuable, in-demand skills

Be part of something dynamic, modern, and expanding

Ready to build skills and be part of something bigger? Apply today!

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

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More about this job

Responsibilities

Help guests plan, book, and modify reservations for hotels, attractions, and transportation across Canada and the United States through phone, email, and chat. Resolve guest questions, maintain accurate booking information across multiple systems, identify sales opportunities, and coordinate with internal teams to deliver seamless experiences.

Requirements

Applicants need at least one year of experience in customer service, hospitality, retail, or a contact centre, along with strong English communication skills and comfort using multiple digital systems. The role requires flexible availability for evenings, weekends, and holidays, and consent to a criminal record check; travel or reservations experience and sales experience are preferred.

Skills

Customer Service
Reservations Management
Sales
Upselling
Cross-Selling
Communication
Problem-Solving
Multitasking
Customer Relationship Building
Digital Tools
Booking Systems
Guest Experience
Hospitality
Adaptability
Empathy

Benefits

Free Access to Pursuit Attractions
Discounted Attraction Access for Friends
Hotel, Dining, and Retail Discounts
Subsidized Mental Health and Wellness Resources

Visa sponsorship

Not detected in the job text

Keywords

Reservations
Customer Service
Hospitality
Travel
Sales
Upselling
Cross-Selling
Guest Experience
Contact Centre
Phone Support
Email Support
Chat Support
Booking Systems
Inntopia
Maestro
Ventrata
CRM Tools
Telephony Platforms
Automated Platforms
Transportation
Hotels
Attractions
Promotions
Criminal Record Check

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