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Added 11 mins ago
SS
Server (WTSTFF) Union
Sunrise Senior Living
Thornhill, ON · Sunrise of Thornhill
- Full-time
Sunrise Senior Living provides resident-centered care while supporting team member growth across Canada.
Added 11 mins ago
T
Full Time Sales Representative (Koodo) | Bayshore Shopping Centre
TELUS
Ottawa, ON · Nepean, ON
- Full-time
As a Team Member in our stores, you can expect to:
Added 11 mins ago
SS
Care Manager
Sunrise Senior Living
Vancouver, BC · Sunrise of Killarney
- Part-time
Sunrise Senior Living provides resident-centered care while supporting team member growth across Canada.
Added 11 mins ago
SS
Care Manager
Sunrise Senior Living
Dollard-Des Ormeaux, QC · Sunrise of Dollard
- Part-time
Sunrise Senior Living provides resident-centered care while supporting team member growth across Canada.
Added 11 mins ago
LA
Store Manager
Lordco Auto Parts
Armstrong, BC
- $65,000 to $75,000 CAD / year
- Full-time
Supportive Team: The Revelstoke team is known for delivering exceptional customer service and automotive expertise. You'll work alongside knowledgeable, dedicated professionals who take…
Added 11 mins ago
PL
YVR - Barista
Paradies Lagardère
Vancouver, BC
- Part-time
…company image by providing courteous, friendly, and efficient service with a smile to customers and team members. You must embrace our family culture by following our core values, TRIFIC…
Added 42 mins ago
Estimator
Kirmac Collision and Autoglass
Kamloops, BC
…contributions. Our Learning & Development Program allows every team member to learn new skills and expand their expertise. If you want to work someplace where you can grow, and your ideas…
Added 42 mins ago
Recreation Assistant (Casual) - The Waterford
Century Group
Delta, BC
Being a supportive and collaborative team member who contributes your skills and knowledge to create purposeful, happy and vibrant senior communities.
Added 42 mins ago
Receptionist (Casual) - The Waterford
Century Group
Delta, BC
Being a supportive and collaborative team member who contributes your skills and knowledge to create purposeful, happy and vibrant senior communities.
Added 42 mins ago
Cook (Casual) - The Wexford
Century Group
Delta, BC
Being a supportive and collaborative team member who contributes your skills and knowledge to create purposeful, happy and vibrant senior communities.
Added 42 mins ago
Recreation Assistant with Class 4 (Casual) - The Wexford
Century Group
Delta, BC
Being a supportive and collaborative team member who contributes your skills and knowledge to create purposeful, happy and vibrant senior communities.
Added 57 mins ago
Front Desk Representative (Casual)
Shiplake Properties
Toronto, ON
Does 'service with a smile' mean something to you? Do you enjoy seeing familiar faces on a regular basis? Does variety in your work and taking initiative something you enjoy and seek? If…
Added 57 mins ago
NF
Wellness Team Member (Vitamins & Beauty)
Nature's Fare Markets
West Kelowna, BC
- Part-time
As part of our Wellness team, you promote healthy choices by educating our customers on the benefits of vitamins and supplements and natural health and beauty products, making…
Added 57 mins ago
CM
Store Manager - Parksville
Choices Market
Parksville, BC
- Full-time
People are at the heart of what Choices Market does and with this lens, you will lead the store team with your creativity, passion for organic and natural products, and a quality driven…
Added 57 mins ago
XT
Operations Support
XTL Transport, Logistics, Distribution
Vaudreuil-Dorion, QC
- Full-time
Our Role: Are you ready to be part of a dynamic and supportive team where your efforts directly contribute to seamless operations and long-term success? This is more than just a support…
Added 57 mins ago
C
Gas Bar Attendant-Albany Gas Bar
Co-op
Edmonton, AB
- Part-time
Be part of an organization that is fully member-owned, sustainable and believes in initiatives that directly benefit our local communities. North Central Co-op provides goods and services…
Added 1 hour ago
VH
Registered Practical Nurse - Foot Care Nurse
VHA Home HealthCare
Toronto, ON · Soudan Office
- Part-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 1 hour ago
KS
Temporary Associate
kate spade new york
Mississauga, ON · Toronto, ON · Ksny Toronto Asc
- Part-time
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to…
Added 1 hour ago
KS
Temporary Cashier
kate spade new york
Mirabel, QC · Montreal Premium Outlets
- Part-time
…experience at Coach. This position ensures efficient, friendly service at the cashwrap while maintaining operational accuracy and supporting team development. Acting as a brand ambassador,…
Added 1 hour ago
HR
Assistant Manager, Restaurant
Hard Rock Hotel & Casino Ottawa
Ottawa, ON · Hard Rock Hotel & Casino Ottawa
- Full-time
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package…
Added 1 hour ago
HM
Internal Medicine
Health Match BC
Kelowna, BC
- Full-time
…role that supports inpatient care as well. There is no on call service associated with this…
Added 1 hour ago
E
Dietary Aide -Part Time
Extendicare
Brantford, ON · LTC - Brierwood Gardens
- Part-time
…assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and…
Added 1 hour ago
SC
Breakfast Cook- Edmonton
Sodexo Canada Ltd
Edmonton, AB
- Full-time
As a member of our food services team, you will always provide the highest quality of customer service, while preparing or serving food to customers:
Added 1 hour ago
Health Care Aide
Bayshore
AB
…HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best…
Added 1 hour ago
SL
Sales Associate, Hardgoods (Seasonal, Part-Time)
Sporting Life Group
Toronto, ON
- Part-time
Sporting life is a member of the Sporting Life Group, a Fairfax Financial Holdings Limited company, and is a leading Canadian sports lifestyle retail organization comprising iconic banners,…

Pursuit Collection

Global Reservations Agent

Banff, AB, Canada
Calgary, AB, Canada
CAN - Calgary Office, Canada

Starting wage: $18.50/hour · Full-time

Apply About employer

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Job details

Pay: Starting wage: $18.50/hour
Job type: Full-time
Posting language: English
Posted: Aug 12, 2026

Original job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Turn Conversations into Experiences. Build Skills. Travel More.

As a Global Reservations Agent, you’ll help guests plan and book unforgettable experiences across some of the most iconic destinations in North America - from Banff to Montana, Alaska and beyond. You’ll be part of a fast-moving, modern contact centre using the latest tools and technology while building valuable skills in sales, service, and hospitality.

If you’re looking for a role that offers flexibility, real perks, career growth, and a pathway into the travel industry, this is it! This role offers the flexibility to work 3 days in office and 2 days remote.

What You’ll Do

Help guests plan, book, and modify reservations across hotels, attractions, and transportation within Canada and the USA
Deliver exceptional service across phone, email, and chat
Identify opportunities to enhance the guest experience through upselling and cross-selling
Resolve guest questions and concerns with professionalism and empathy
Maintain accurate bookings and guest information across multiple systems
Stay current on products, promotions, and destinations \
Collaborate with internal teams to ensure seamless guest experiences

What You’ll Gain (Beyond the Paycheque)

This role is designed to build real, transferable skills:

Sales & Revenue Skills (upsell, cross-sell, conversion)
Customer Experience Expertise
Communication & Problem-Solving
Exposure to Modern Systems & Automated Platforms
Hospitality & Travel Industry Knowledge

Many of our leaders started in roles like this - this is a proven pathway to grow within the organization.

What Makes You a Strong Fit

You enjoy helping people and creating great experiences
You’re comfortable talking to customers and building rapport
You’re motivated by performance, goals, and incentives
You can multitask across systems in a fast-paced environment
You’re reliable, adaptable, and open to learning

Qualifications

Required

1+ years in customer service, hospitality, retail, or contact centre environments
Strong verbal and written communication skills in English
Comfortable using multiple systems and digital tools
Ability to work flexible shifts (including evenings, weekends, and holidays)
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

Preferred

Experience in travel, hospitality, or reservations
Familiarity with systems such as Inntopia, Maestro, Ventrata, CRM tools, and telephony platforms
Experience in sales or upselling environments

Compensation

Starting wage: $18.50/hour

Why Join Now

We’re evolving - launching new systems, expanding globally, and creating more opportunities for our teams.

This is your chance to:

Get in early and grow with the organization

Build valuable, in-demand skills

Be part of something dynamic, modern, and expanding

Ready to build skills and be part of something bigger? Apply today!

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

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More about this job

Responsibilities

Help guests plan, book, and modify reservations for hotels, attractions, and transportation across Canada and the United States through phone, email, and chat. Resolve guest questions, maintain accurate booking information across multiple systems, identify sales opportunities, and coordinate with internal teams to deliver seamless experiences.

Requirements

Applicants need at least one year of experience in customer service, hospitality, retail, or a contact centre, along with strong English communication skills and comfort using multiple digital systems. The role requires flexible availability for evenings, weekends, and holidays, and consent to a criminal record check; travel or reservations experience and sales experience are preferred.

Skills

Customer Service
Reservations Management
Sales
Upselling
Cross-Selling
Communication
Problem-Solving
Multitasking
Customer Relationship Building
Digital Tools
Booking Systems
Guest Experience
Hospitality
Adaptability
Empathy

Benefits

Free Access to Pursuit Attractions
Discounted Attraction Access for Friends
Hotel, Dining, and Retail Discounts
Subsidized Mental Health and Wellness Resources

Visa sponsorship

Not detected in the job text

Keywords

Reservations
Customer Service
Hospitality
Travel
Sales
Upselling
Cross-Selling
Guest Experience
Contact Centre
Phone Support
Email Support
Chat Support
Booking Systems
Inntopia
Maestro
Ventrata
CRM Tools
Telephony Platforms
Automated Platforms
Transportation
Hotels
Attractions
Promotions
Criminal Record Check

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