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Added 3 mins ago
J
Success Enablement Manager
Jobber
Remote, Canada
- Full-time
- Remote
Then this role may be for you! We’re looking for a Success Enablement Manager to be part of our Success Enablement team.
Added 3 mins ago
PC
Payroll Associate (Contract)
Pwc Canada
Toronto, ON
- Full-time
…crucial role in making sure employees are paid correctly and on time, contributing to the overall financial well-being of the organization and supporting employee…
Added 17 mins ago
B
Project Manager Global Expansion
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Dorval, QC
- Full-time
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in…
Added 17 mins ago
FN
Counter Attendant – Part-time
First Nations University of Canada
Regina, SK
- Part-time
…collecting payment. This position reports to a Food & Beverage Shift…
Added 17 mins ago
ML
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ON · Hannon, ON
- $71,000 to $103,000 CAD / year
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The above compensation reflects the target compensation for the position at the time of posting. The base salary offered may vary based on a variety of factors including skills, experience,…
Added 33 mins ago
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FY27 Intern - Camera Systems Internship - Canada (16 months)
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…visibility to your project and team, receive support from your manager, and have access to the entire Qualcomm employee community to ensure your success. To round out your internship, we…
Added 48 mins ago
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Position Type: Part-Time Hourly Contractor only position (Potential for near term Full-Time transition)
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Added 1 hour ago
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Job Title Harm Reduction Worker
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- Part-time
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Night Shift Cleaner (Everclean)
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Payment and Control Analyst
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Reporting to the Central Accounts Payable Manager, the Payment and Control Analyst is part of the central management team that is responsible to comply with the legislative requirements for…
Added 1 hour ago
KD
Customer Accounts Specialist
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Manage critical metrics to include response time to customer, case fill and on-time delivery.
Added 1 hour ago
S
Asset Protection Partner
sephora.com
Toronto, ON
- $25 to $30 CAD / hour
- Full-time
Conduct store self-audits, checklists and safety inspections. Communicate findings to store Leadership team and District Loss Prevention Manager.
Added 1 hour ago
M
Senior Data Center Technician
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Quebec, QC
- $73,200 to $119,600 CAD / year
- Full-time
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Added 1 hour ago
U
Principal Sales Performance Coach
UKG
Remote, Canada
- Full-time
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…and develop scalable strategies that strengthen seller and manager…
Added 1 hour ago
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Tool Rental Associate Part Time - 7245 Regina Northwest
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Added 1 hour ago
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Material Handler
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- Full-time
Verify that part numbers match packing slips and that quantities are correct
Added 1 hour ago
UO
Administrative Coordinator
University of British Columbia
Williams Lake, BC · BOFF | Alex Fraser Research Forest (AFRFT)
- $4,756.11 to $5,802.73 CAD / month
- Part-time
…support to AFRF research station and works closely with the Site Manager to support the effective operation of facilities, programs, events, and site activities. The role coordinates…
Added 1 hour ago
NS
Occupational Therapist - Rehabilitation Services
Nova Scotia Health Authority
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
The Occupational Therapist works under the supervision of the Manager. The Occupational Therapist (OT) works in collaboration with the client, caregivers and family to facilitate, restore…
Added 1 hour ago
NS
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NS · Inverness, NS
- Internship
The Nutrition and Food Services, Utility Worker works in the patient and retail food service setting. Reporting to the Manager/Food Service Supervisor, the Utility Worker may be responsible…
Added 1 hour ago
HB
Human Resources Manager
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Fredericton, NB
- $80,000 to $93,000 CAD / year
- Full-time
HSS is seeking a hands-on, experienced Human Resources Manager to strengthen and evolve its people practices across a multi-location organization. This is an opportunity for a practical,…
Added 1 hour ago
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- Full-time
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Added 1 hour ago
RO
Advisor, Water and Wastewater Strategic Infrastructure Planning
Region of Peel
Brampton, ON
- Contract
Status: Contract Full Time (36 Month Contract Duration)
Added 1 hour ago
LH
2600001983 - Ot/Pt Assistant
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Oshawa, ON
- Internship
Reporting to the Patient Care Manager the successful candidate will be responsible for delivering patient care in a patient-centred care environment for the musculoskeletal population. This…
Added 1 hour ago
W
Customer Support, Field Service Coordinator - Windsor Windows
Woodgrain
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Employment Type: Full-Time, Hourly Non-Exempt

Pursuit Collection

Guest Experience Supervisor

Banff, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

As a Guest Experience Supervisor at the Banff Gondola, you will play a key leadership role in delivering an exceptional guest experience by supporting, coaching, and guiding frontline teams while ensuring a safe, welcoming, and professional environment for all guests.

general responsibility

ROLE & RESPONSIBILITIES

Create and support an engaging, memorable guest experience across all Guest Experience touchpoints.
Coach, mentor, and support Guest Experience Agents, Programming, and Facilities Attendants, team members to consistently exceed guest expectations.
Train new team members and provide ongoing feedback, performance coaching, and development support.
Coordinate daily Guest Experience operations to ensure smooth service delivery and effective on-the-spot problem solving.
Act as the manager on duty, take charge of all guests and cash handling security for the Banff Gondola
Act as the escalation point for guest concerns, resolving issues quickly, professionally, and empathetically.
Serve as the escalation point for guest issues, handle guest concerns and react quickly and professionally.
Maintain high standards for cleanliness, appearance, safety, service quality, and environmental stewardship across guest-facing areas.
Support financial performance by managing labor within planned targets.
Perform Guest Experience Agent and Facilities Attendant duties as operationally required.
Actively participate in committees and contribute to continuous improvement initiatives.
Foster a positive, inclusive, and motivating team environment that supports engagement and sales goals.
Actively participate in committees.

REQUIRED SKILLS & QUALIFICATIONS

Proven leadership skills and a passion for coaching and developing employee skills.
Strong guest focus providing friendly, professional, and efficient hospitality.
Effective problem solving and critical thinking skills.
Demonstrate elevated levels of positive energy and a willingness to take on new challenges.
Ability to thrive and lead in a fast-paced environment.
Attention to detail, effective communication and listening skills with local and international guests and staff.
Second language skills considered a strong asset.
Solid knowledge of the products and services available in Banff and its surroundings
Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast-paced and busy conditions
Passion for employees and guest safety
Excellent organizational and multi-tasking skills
Proficiency in MS Office (Word, PowerPoint and Excel required)
First Aid Training an asset.
Physical demands include constant use of hands, repetitive actions and speaking, sitting/standing for extended periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

Apply About employer

More about this job

Responsibilities

Lead and support frontline Guest Experience teams, coordinate daily operations, and deliver welcoming, safe, and memorable service at the Banff Gondola. Handle escalated guest concerns, oversee cash-handling security as manager on duty, maintain service and cleanliness standards, and support labor targets and continuous improvement.

Requirements

The role calls for proven leadership, a strong guest-service focus, coaching ability, sound problem-solving and communication skills, and the ability to thrive in a fast-paced environment. Candidates should be organized, accurate with cash and payment transactions, proficient in Microsoft Word, PowerPoint, and Excel, and committed to employee and guest safety; first aid training and additional language skills are assets.

Skills

Leadership
Coaching and Mentoring
Guest Service
Problem Solving
Critical Thinking
Communication
Cash Handling
Team Development
Operations Coordination
Conflict Resolution
Safety Awareness
Organization
Multitasking
Microsoft Word
Microsoft PowerPoint
Microsoft Excel

Benefits

Free Access to Pursuit Attractions
Discounted Attraction Access for Friends
Discounts on Hotel Stays, Dining, and Retail
Subsidized Mental Health and Wellness Resources

Visa sponsorship

Not detected in the job text

Keywords

Guest Experience
Hospitality
Banff Gondola
Frontline Team Leadership
Coaching
Mentoring
Training
Daily Operations
Guest Relations
Guest Concern Escalation
Cash Handling
Cash Security
Labor Management
Service Quality
Cleanliness Standards
Environmental Stewardship
Sales Goals
Continuous Improvement
Microsoft Office
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
First Aid
Debit and Credit Transactions
Employee Safety
Guest Safety

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