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Added 41 mins ago
NF
Department Manager - Grocery - Temporary 12 months
Nature's Fare Markets
White Rock, BC
- Contract
…selections as well as their passion for great food. The Department Manager - Grocery oversees the daily operations of the Grocery area, ensuring that it is efficiently staffed, stocked and…
Added 1 hour ago
Night Shift Cleaner (Everclean)
Kandor
Burnaby, BC
Responding quickly to calls from your Team Leader, Supervisor, or Manager
Added 1 hour ago
S
Asset Protection Partner
sephora.com
Toronto, ON
- $25 to $30 CAD / hour
- Full-time
Conduct store self-audits, checklists and safety inspections. Communicate findings to store Leadership team and District Loss Prevention Manager.
Added 1 hour ago
TB
Senior Retail Sales Associate
Tailored Brands
Belleville, ON
- Full-time
Our Senior Retail Sales Consultant is responsible for all aspects of the customer experience within multiple businesses (retail, rental, custom, and omni-channel). This position would be a…
Added 1 hour ago
EL
Store Manager - Le Labo- Full time - Vancouver, CA
Estée Lauder Companies
Vancouver, BC
- Full-time
We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational…
Added 2 hours ago
TU
Area Manager (Graduate) - Bolton Region
targetjobs UK
Bolton, ON
- Full-time
…your first year, you should be ready to take on a full Area Manager role, with all the responsibilities that entails, from motivating employees to encouraging excellent performance. Your…
Added 2 hours ago
BM
Assistant Manager, Slope Maintenance - Winter- Full Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
Receive exclusive discounts at all Blue Mountain-owned retail stores;
Added 2 hours ago
Store Manager
Lammle's Western Wear
Edmonton, AB
Lead day-to-day retail operations, focusing on efficiency, consistency, and accountability
Added 2 hours ago
Assistant Manager
EssilorLuxottica Group
Toronto, ON · Etobicoke, ON
Knowledge of retail operations, processes & policies
Added 2 hours ago
Assistant Manager
EssilorLuxottica Group
Mississauga, ON
Knowledge of retail operations, processes & policies
Added 2 hours ago
RO
Hotel Administration & Owner Relations Manager
Resorts of the Canadian Rockies
Fernie, BC
- Full-time
Fernie Alpine Resort is looking to fill the position of Hotel Administration & Owner Relations Manager, serving both Lizard Creek Lodge and Fernie Slopeside Lodge. Working closely with the…
Added 3 hours ago
WC
(CAN) Associé, cosmétiques
Walmart Canada
Val-d'Or, QC
- Full-time
Refers appropriate service and transactional requests to the Customer Service Manager as needed and supports Front End and store operations when required.
Added 3 hours ago
WC
(CAN) Associé à la protection des biens
Walmart Canada
Val-d'Or, QC
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 3 hours ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Lloydminster, AB
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 3 hours ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Kindersley, SK
- Full-time
Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
Added 3 hours ago
WC
(CAN) Préposé aux caisses libre-service
Walmart Canada
Rivière-du-Loup, QC
- Contract
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 3 hours ago
WC
Health and Beauty Team Associate
Walmart Canada
Olds, AB
- Contract
Position Summary...To provide exceptional customer service and assist in salesfloor operations in the Cosmetics department to ensure a positive shopping experience and drive customer…
Added 3 hours ago
WC
(CAN) Assistant General Manager
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...Reporting to the General Manager, this position is responsible for directing the site operations managers in the overall fulfillment of distribution center (DC)…
Added 3 hours ago
WC
Customer Service Manager
Walmart Canada
Renfrew, ON
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 3 hours ago
WC
(CAN) Staff Pharmacist
Walmart Canada
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Position Summary...The Staff Pharmacist assists the Pharmacy Manager in all aspects of the Pharmacy Operations. Provides patient care specific to each patient based on feedback received…
Added 3 hours ago
WC
Customer Service Manager
Walmart Canada
Digby, NS
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 3 hours ago
WC
(CAN) Produce Department Manager
Walmart Canada
Langley (District), BC · Langley, BC
- Full-time
Position Summary...The Produce Department Manager at Walmart leads produce associates and oversees department processes to ensure high customer service and meet production targets.…
Added 3 hours ago
A
E-Commerce Specialist, Amazon
AMOREPACIFIC
Toronto, ON · Greater Toronto Area, Canada
- $60,000 to $70,000 CAD / year
- Full-time
Reporting to the Amazon Account Manager, this role will be responsible for maintaining and optimizing the Amazon product catalog, including creating new ASINs, managing product content, and…
Added 3 hours ago
WC
Asset Protection Associate
Walmart Canada
Kitchener, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 3 hours ago
(CAN) Front End Checkout Team Associate - Part time
Walmart Canada
Victoria, BC
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.

Pursuit Collection

Guest Experience Supervisor

Banff, AB, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

As a Guest Experience Supervisor at the Banff Gondola, you will play a key leadership role in delivering an exceptional guest experience by supporting, coaching, and guiding frontline teams while ensuring a safe, welcoming, and professional environment for all guests.

general responsibility

ROLE & RESPONSIBILITIES

Create and support an engaging, memorable guest experience across all Guest Experience touchpoints.
Coach, mentor, and support Guest Experience Agents, Programming, and Facilities Attendants, team members to consistently exceed guest expectations.
Train new team members and provide ongoing feedback, performance coaching, and development support.
Coordinate daily Guest Experience operations to ensure smooth service delivery and effective on-the-spot problem solving.
Act as the manager on duty, take charge of all guests and cash handling security for the Banff Gondola
Act as the escalation point for guest concerns, resolving issues quickly, professionally, and empathetically.
Serve as the escalation point for guest issues, handle guest concerns and react quickly and professionally.
Maintain high standards for cleanliness, appearance, safety, service quality, and environmental stewardship across guest-facing areas.
Support financial performance by managing labor within planned targets.
Perform Guest Experience Agent and Facilities Attendant duties as operationally required.
Actively participate in committees and contribute to continuous improvement initiatives.
Foster a positive, inclusive, and motivating team environment that supports engagement and sales goals.
Actively participate in committees.

REQUIRED SKILLS & QUALIFICATIONS

Proven leadership skills and a passion for coaching and developing employee skills.
Strong guest focus providing friendly, professional, and efficient hospitality.
Effective problem solving and critical thinking skills.
Demonstrate elevated levels of positive energy and a willingness to take on new challenges.
Ability to thrive and lead in a fast-paced environment.
Attention to detail, effective communication and listening skills with local and international guests and staff.
Second language skills considered a strong asset.
Solid knowledge of the products and services available in Banff and its surroundings
Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast-paced and busy conditions
Passion for employees and guest safety
Excellent organizational and multi-tasking skills
Proficiency in MS Office (Word, PowerPoint and Excel required)
First Aid Training an asset.
Physical demands include constant use of hands, repetitive actions and speaking, sitting/standing for extended periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

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More about this job

Responsibilities

Lead and support frontline Guest Experience teams, coordinate daily operations, and deliver welcoming, safe, and memorable service at the Banff Gondola. Handle escalated guest concerns, oversee cash-handling security as manager on duty, maintain service and cleanliness standards, and support labor targets and continuous improvement.

Requirements

The role calls for proven leadership, a strong guest-service focus, coaching ability, sound problem-solving and communication skills, and the ability to thrive in a fast-paced environment. Candidates should be organized, accurate with cash and payment transactions, proficient in Microsoft Word, PowerPoint, and Excel, and committed to employee and guest safety; first aid training and additional language skills are assets.

Skills

Leadership
Coaching and Mentoring
Guest Service
Problem Solving
Critical Thinking
Communication
Cash Handling
Team Development
Operations Coordination
Conflict Resolution
Safety Awareness
Organization
Multitasking
Microsoft Word
Microsoft PowerPoint
Microsoft Excel

Benefits

Free Access to Pursuit Attractions
Discounted Attraction Access for Friends
Discounts on Hotel Stays, Dining, and Retail
Subsidized Mental Health and Wellness Resources

Visa sponsorship

Not detected in the job text

Keywords

Guest Experience
Hospitality
Banff Gondola
Frontline Team Leadership
Coaching
Mentoring
Training
Daily Operations
Guest Relations
Guest Concern Escalation
Cash Handling
Cash Security
Labor Management
Service Quality
Cleanliness Standards
Environmental Stewardship
Sales Goals
Continuous Improvement
Microsoft Office
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
First Aid
Debit and Credit Transactions
Employee Safety
Guest Safety

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