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Added 27 mins ago
TH
Merchandising Execution Associate Part-Time - 7058 St. Vital
The Home Depot Canada
Winnipeg, MB
- Part-time
Reports to Merchandising Execution Supervisor (MEAS)
Added 27 mins ago
TH
Front End Associate Part Time - 7051 Saskatoon
The Home Depot Canada
Saskatoon, SK
- Part-time
Added 27 mins ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Outlets Manager and Outlet Supervisor, the Server is responsible for providing professional, efficient, and attentive food and beverage service to guests in…
Added 27 mins ago
GE
Bar Assistant - Stage Bar
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front of House (FOH) Outlets Manager and Supervisor, the Bar Porter is responsible for supporting bar operations by assisting Bartenders and maintaining clean,…
Added 27 mins ago
GE
Hotel 1st Cook
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor, the Food Truck Handler / Cook is responsible for the safe operation, transportation, setup, food…
Added 27 mins ago
GE
Event Centre - Food and Beverage Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of Food and Beverage Manager; Event Supervisor duties will include, but are limited to oversees all aspects of a events, including set-up, food service, bar service and…
Added 27 mins ago
GE
Asian Chef
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Executive Chef, Sous Chef or Kitchen Shift Supervisor the Asian Line Chef is responsible for preparing a multitude of hot and cold meals for sale and service to…
Added 27 mins ago
GE
Blaze Bar & Grill Line Cook - AM
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor the Line Cook is responsible for preparing and serving a multitude of hot and cold menu items that…
Added 27 mins ago
GE
Conversion Set Up Crew
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
The Conversion Porter is responsible for the setup, servicing, break down and assisting other operations as assigned of all events in accordance with Grey Eagle Resort and Casino standards…
Added 27 mins ago
GE
Buffet Cook - PM
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor, the Buffet Cook is responsible for preparing and serving a multitude of hot and cold menu items that…
Added 41 mins ago
MS
Framing Manager
Michaels Stores
Surrey, BC
- Full-time
If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation
Added 41 mins ago
SC
shift supervisor - Store# 82146, GLENRIDDING VILLAGE
Starbucks Coffee Company
Edmonton, AB
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 41 mins ago
CI
Supervisor (Part Time)
Carters Inc.
Halifax, NS
- Part-time
As a Part Time Supervisor, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, the first to introduce our new baby essentials,…
Added 41 mins ago
VA
Aircraft Maintenance Engineer, Structures
Voyageur Aviation
North Bay, ON
- Full-time
…the Aircraft Maintenance Engineer, Structures will report to Supervisor, Structures and will be responsible for completing structural repairs and…
Added 57 mins ago
F
Webber - Seasonal Equipment Operator Call-In - Port Colborne - Infrastructure Management
Ferrovial
ON · Fort Erie, ON · Port Colborne, ON · CAN - Webber - Infra - Niagara
- Full-time
…equipment, particularly during seasonal needs (i.e. snow plow operations), and any other needs per the contract requirements. This position requires a highly developed sense of safety…
Added 57 mins ago
F
Webber - Seasonal Equipment Operator Call-In - Homer - Infrastructure Management
Ferrovial
ON · Homer, ON · CAN - Webber - Infra - Niagara
- Full-time
…equipment, particularly during seasonal needs (i.e. snow plow operations), and any other needs per the contract requirements. This position requires a highly developed sense of safety…
Added 1 hour ago
MS
Framing Manager
Michaels Stores
Winnipeg, MB
- Full-time
If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation
Added 1 hour ago
Operations Supervisor
David's Bridal
Edmonton, AB
Added 1 hour ago
BM
Heavy Equipment Technician - Journeyman (Off-Road)
Birch Mountain Enterprises
Fort McMurray, AB
- Full-time
…throughout the Fort McMurray region. Operating from its main operations in Fort McKay, BME provides vac, water, waste, fuel, and flatbed hauling services to industrial and commercial…
Added 1 hour ago
BM
Heavy Equipment Technician - Journeyman
Birch Mountain Enterprises
Fort McMurray, AB
- Full-time
Follow instructions for tasks assigned by shop supervisor
Added 1 hour ago
BM
Class 1 Fuel Truck Operator
Birch Mountain Enterprises
Fort McMurray, AB
- Full-time
Follow instructions for tasks assigned by site Dispatch or Supervisor.
Added 1 hour ago
BM
High Pressure Operator
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Fort McMurray, AB
- Full-time
Follow instructions for tasks assigned by Dispatch or Supervisor
Added 1 hour ago
SC
shift supervisor - Store# 04960, RIDEAU CENTRE
Starbucks Coffee Company
Ottawa, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
SC
shift supervisor - Store# 55463, INDIGO - HILLCREST
Starbucks Coffee Company
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- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 2 hours ago
Q
Power Systems Specialist III
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- Full-time
Support immediate supervisor on planning and organizing workload as well as forecasting upcoming engineering requirements/needs including non-job related training schedules.

Pursuit Collection

Guest Experience Supervisor

Banff, AB, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

As a Guest Experience Supervisor at the Banff Gondola, you will play a key leadership role in delivering an exceptional guest experience by supporting, coaching, and guiding frontline teams while ensuring a safe, welcoming, and professional environment for all guests.

general responsibility

ROLE & RESPONSIBILITIES

Create and support an engaging, memorable guest experience across all Guest Experience touchpoints.
Coach, mentor, and support Guest Experience Agents, Programming, and Facilities Attendants, team members to consistently exceed guest expectations.
Train new team members and provide ongoing feedback, performance coaching, and development support.
Coordinate daily Guest Experience operations to ensure smooth service delivery and effective on-the-spot problem solving.
Act as the manager on duty, take charge of all guests and cash handling security for the Banff Gondola
Act as the escalation point for guest concerns, resolving issues quickly, professionally, and empathetically.
Serve as the escalation point for guest issues, handle guest concerns and react quickly and professionally.
Maintain high standards for cleanliness, appearance, safety, service quality, and environmental stewardship across guest-facing areas.
Support financial performance by managing labor within planned targets.
Perform Guest Experience Agent and Facilities Attendant duties as operationally required.
Actively participate in committees and contribute to continuous improvement initiatives.
Foster a positive, inclusive, and motivating team environment that supports engagement and sales goals.
Actively participate in committees.

REQUIRED SKILLS & QUALIFICATIONS

Proven leadership skills and a passion for coaching and developing employee skills.
Strong guest focus providing friendly, professional, and efficient hospitality.
Effective problem solving and critical thinking skills.
Demonstrate elevated levels of positive energy and a willingness to take on new challenges.
Ability to thrive and lead in a fast-paced environment.
Attention to detail, effective communication and listening skills with local and international guests and staff.
Second language skills considered a strong asset.
Solid knowledge of the products and services available in Banff and its surroundings
Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast-paced and busy conditions
Passion for employees and guest safety
Excellent organizational and multi-tasking skills
Proficiency in MS Office (Word, PowerPoint and Excel required)
First Aid Training an asset.
Physical demands include constant use of hands, repetitive actions and speaking, sitting/standing for extended periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

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More about this job

Responsibilities

Lead and support frontline Guest Experience teams, coordinate daily operations, and deliver welcoming, safe, and memorable service at the Banff Gondola. Handle escalated guest concerns, oversee cash-handling security as manager on duty, maintain service and cleanliness standards, and support labor targets and continuous improvement.

Requirements

The role calls for proven leadership, a strong guest-service focus, coaching ability, sound problem-solving and communication skills, and the ability to thrive in a fast-paced environment. Candidates should be organized, accurate with cash and payment transactions, proficient in Microsoft Word, PowerPoint, and Excel, and committed to employee and guest safety; first aid training and additional language skills are assets.

Skills

Leadership
Coaching and Mentoring
Guest Service
Problem Solving
Critical Thinking
Communication
Cash Handling
Team Development
Operations Coordination
Conflict Resolution
Safety Awareness
Organization
Multitasking
Microsoft Word
Microsoft PowerPoint
Microsoft Excel

Benefits

Free Access to Pursuit Attractions
Discounted Attraction Access for Friends
Discounts on Hotel Stays, Dining, and Retail
Subsidized Mental Health and Wellness Resources

Visa sponsorship

Not detected in the job text

Keywords

Guest Experience
Hospitality
Banff Gondola
Frontline Team Leadership
Coaching
Mentoring
Training
Daily Operations
Guest Relations
Guest Concern Escalation
Cash Handling
Cash Security
Labor Management
Service Quality
Cleanliness Standards
Environmental Stewardship
Sales Goals
Continuous Improvement
Microsoft Office
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
First Aid
Debit and Credit Transactions
Employee Safety
Guest Safety

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