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Added 2 mins ago
BP
Front of House Manager
Boston Pizza
London, ON
- Full-time
A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the…
Added 18 mins ago
DS
Manager, Maintenance & Renewal Services
Delta School District 37, British Columbia
Delta, BC
- Full-time
Delta School District is seeking applications for the position of Manager, Maintenance & Renewal Services.
Added 18 mins ago
CT
Roofing Superintendent
CSG Talent
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $130,000 CAD / year
- Full-time
Communicate with Operations Manager regularly on work progress.
Added 18 mins ago
SG
Electronics Engineer
Sander Geophysics
Ottawa, ON
- Full-time
Department Engineering Reports to Engineering Manager Location Ottawa office
Added 48 mins ago
SD
Cashier Manager, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Sechelt, BC
- Part-time
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…
Added 48 mins ago
LC
Produce Department Manager Full Time Day Greenlight Requisition
Loblaw Companies Limited
Vancouver, BC
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 48 mins ago
Advanced Electrical
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Assist in ongoing training and support of Apprentices, Mechanics, and Seasonal Lift Operations staff.
Added 1 hour ago
NE
Finance Manager
Northern Employment Solutions Inc
ON · Ontario, Canada
- Full-time
Reporting directly to the Executive Director, the Finance Manager will oversee financial operations, budgeting, reporting, payroll, compliance, and financial systems while supporting…
Added 1 hour ago
NE
Finance Manager
Northern Employment Solutions Inc
North Bay, ON
- Full-time
Reporting directly to the Executive Director, the Finance Manager will oversee financial operations, budgeting, reporting, payroll, compliance, and financial systems while supporting…
Added 1 hour ago
WC
(CAN) Gérant de rayon OMNI
Walmart Canada
Rouyn-Noranda, QC
- Full-time
Position Summary...The OMNI Department Manager will provide customer service by offering assistance to meet the customer’s shopping needs. This will be accomplished by contributing to the…
Added 1 hour ago
WC
(CAN) Leader de nuit
Walmart Canada
Rouyn-Noranda, QC
- Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Communicates issues and concerns to the Manager.
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Communicates issues and concerns to the Manager.
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Communicates issues and concerns to the Manager.
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Communicates issues and concerns to the Manager.
Added 2 hours ago
B
Facility Services Manager
BGIS
ON · Ontario, Canada
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 2 hours ago
EI
Director of Engineering And Operations
Entegrus Inc
St. Thomas, ON
- Full-time
The Director of Engineering and Operations will be in a critical leadership role. The position will have 3 direct reports including an Engineering Manager and 2 Regional Operations…
Added 2 hours ago
FL
Talent Acquisition & HR Manager
Falco Logistics
Toronto, ON · North York, ON
- Full-time
…growth and is looking for an experienced Talent Acquisition & HR Manager to help lead this expansion and build the People infrastructure required for the company's next…
Added 2 hours ago
B
Facility Services Manager
BGIS
ON · ON, Canada
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 2 hours ago
FH
Night Auditor
Fairmont Hotels & Resorts
AB · Edmonton, AB
- $24.93 to $25.93 CAD / hour
- Full-time
Reporting to the Front Office Manager, your essential job functions include, but are not limited to:
Added 3 hours ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…development, administration, onboarding, offboarding, Human Resources operations, policy application, employee experience and…
Added 3 hours ago
ZA
Project Manager
Zeidler Architecture
Calgary, AB
- Full-time
We are currently seeking a Project Manager to join our Calgary Studio to work on some of the most prominent projects. The ideal candidate brings strong project leadership, technical…
Added 3 hours ago
R|
Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
The Centre for Precision Psychiatry – Quebec (CPPQ) is seeking a project manager for our large-scale longitudinal mental health research project across three clinical research sites,…
Added 3 hours ago
FS
Assistant Store Manager Full Time Day
Fortinos Supermarket Ltd
Bolton, ON
- Full-time
Added 3 hours ago
EG
Collections Operations Manager - Surrey
Emterra Group
Surrey, BC
- Full-time
We are seeking an experienced Collections Operations Manager to lead our Surrey Collections operation. This role is accountable for overall safety, service delivery, people, productivity…

Pursuit Collection

Guest Experience Supervisor

Banff, AB, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

As a Guest Experience Supervisor at the Banff Gondola, you will play a key leadership role in delivering an exceptional guest experience by supporting, coaching, and guiding frontline teams while ensuring a safe, welcoming, and professional environment for all guests.

general responsibility

ROLE & RESPONSIBILITIES

Create and support an engaging, memorable guest experience across all Guest Experience touchpoints.
Coach, mentor, and support Guest Experience Agents, Programming, and Facilities Attendants, team members to consistently exceed guest expectations.
Train new team members and provide ongoing feedback, performance coaching, and development support.
Coordinate daily Guest Experience operations to ensure smooth service delivery and effective on-the-spot problem solving.
Act as the manager on duty, take charge of all guests and cash handling security for the Banff Gondola
Act as the escalation point for guest concerns, resolving issues quickly, professionally, and empathetically.
Serve as the escalation point for guest issues, handle guest concerns and react quickly and professionally.
Maintain high standards for cleanliness, appearance, safety, service quality, and environmental stewardship across guest-facing areas.
Support financial performance by managing labor within planned targets.
Perform Guest Experience Agent and Facilities Attendant duties as operationally required.
Actively participate in committees and contribute to continuous improvement initiatives.
Foster a positive, inclusive, and motivating team environment that supports engagement and sales goals.
Actively participate in committees.

REQUIRED SKILLS & QUALIFICATIONS

Proven leadership skills and a passion for coaching and developing employee skills.
Strong guest focus providing friendly, professional, and efficient hospitality.
Effective problem solving and critical thinking skills.
Demonstrate elevated levels of positive energy and a willingness to take on new challenges.
Ability to thrive and lead in a fast-paced environment.
Attention to detail, effective communication and listening skills with local and international guests and staff.
Second language skills considered a strong asset.
Solid knowledge of the products and services available in Banff and its surroundings
Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast-paced and busy conditions
Passion for employees and guest safety
Excellent organizational and multi-tasking skills
Proficiency in MS Office (Word, PowerPoint and Excel required)
First Aid Training an asset.
Physical demands include constant use of hands, repetitive actions and speaking, sitting/standing for extended periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

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More about this job

Responsibilities

Lead and support frontline Guest Experience teams, coordinate daily operations, and deliver welcoming, safe, and memorable service at the Banff Gondola. Handle escalated guest concerns, oversee cash-handling security as manager on duty, maintain service and cleanliness standards, and support labor targets and continuous improvement.

Requirements

The role calls for proven leadership, a strong guest-service focus, coaching ability, sound problem-solving and communication skills, and the ability to thrive in a fast-paced environment. Candidates should be organized, accurate with cash and payment transactions, proficient in Microsoft Word, PowerPoint, and Excel, and committed to employee and guest safety; first aid training and additional language skills are assets.

Skills

Leadership
Coaching and Mentoring
Guest Service
Problem Solving
Critical Thinking
Communication
Cash Handling
Team Development
Operations Coordination
Conflict Resolution
Safety Awareness
Organization
Multitasking
Microsoft Word
Microsoft PowerPoint
Microsoft Excel

Benefits

Free Access to Pursuit Attractions
Discounted Attraction Access for Friends
Discounts on Hotel Stays, Dining, and Retail
Subsidized Mental Health and Wellness Resources

Visa sponsorship

Not detected in the job text

Keywords

Guest Experience
Hospitality
Banff Gondola
Frontline Team Leadership
Coaching
Mentoring
Training
Daily Operations
Guest Relations
Guest Concern Escalation
Cash Handling
Cash Security
Labor Management
Service Quality
Cleanliness Standards
Environmental Stewardship
Sales Goals
Continuous Improvement
Microsoft Office
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
First Aid
Debit and Credit Transactions
Employee Safety
Guest Safety

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