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Pursuit Collection

Staff Housing Coordinator, Banff Office

Banff, AB, Canada
CAN - Banff Office (Support Services), Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

ROLE & RESPONSIBILITIES

Coordinate the housing allocation process by maintaining bed assignment records and updating occupancy reports
Assist with room check-ins/outs, key management, and room inspections
Support with room cleaning and furniture building
Provide front-line support to team members with housing-related inquiries or concerns
Help coordinate housing orientations and distribute informational materials to new residents
Support the Housing Manager in implementing standardized housing policies and procedures
Act as the first point of contact for minor housing maintenance requests and coordinate with the Facilities Team for larger repairs
Assist with front-line team member support for general P&C inquiries in the Banff office

REQUIRED SKILLS & QUALIFICATIONS

Experience working in an administrative, coordination or operations support role, preferable in hospitality, housekeeping, or housing
Previous experience in a customer-facing role, dealing with inquiries, resolving concerns, or supporting resident or employee services
Must posses a valid Class 5 Alberta Drivers License
Strong organizational abilities to manage bed allocations, occupancy records, and housing logistics
Attention to detail for accurate data entry, record-keeping, and reporting
Ability to multi-task and prioritize daily administrative and operational duties effectively
Excellent verbal and written communication skills to liaise with team members, contractors, and residents
Strong problem-solving abilities to handle housing-related inquiries or concerns with empathy and efficiency
Ability to build positive relationships with staff and external partners
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) for data entry, reporting, and communication
Experience with property management software (e.g., Rent Manager) or willingness to learn

This is a salaried role.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

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More about this job

Responsibilities

The Staff Housing Coordinator manages the housing allocation process, including bed assignments, occupancy reporting, and room inspections. They also serve as the primary point of contact for team member housing inquiries and coordinate maintenance requests with the facilities team.

Requirements

Candidates should have experience in administrative, hospitality, or housing operations and possess strong organizational and communication skills. A valid Class 5 Alberta Driver's License and proficiency in Microsoft Office are required for this role.

Skills

Administrative support
Housing coordination
Customer service
Data entry
Record-keeping
Reporting
Problem-solving
Communication
Multi-tasking
Microsoft Office Suite
Property management software
Hospitality operations
Logistics management
Relationship building

Benefits

Free access to Pursuit attractions
50% off attractions for friends
Discounts on hotel stays
Discounts on dining
Discounts on retail
Subsidized mental health and wellness resources

Visa sponsorship

Not detected in the job text

Keywords

Housing Coordinator
Hospitality
Administrative Support
Operations
Property Management
Rent Manager
Microsoft Office
Data Entry
Occupancy Reporting
Facility Maintenance
Customer Service
Logistics
Alberta
Banff
Staff Housing
Coordination
Record-keeping
Problem-solving
Team Support
Policy Implementation

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