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Added 17 mins ago
AS
IT Field Technologist
Abbotsford School District
Abbotsford, BC
- Full-time
Under the direction of the Manager - Information Technology or designate, the IT Field Technologist is responsible for the provision of end-user computer software and hardware support to…
Added 17 mins ago
AH
Long-Term Care Nurse Manager
Atikokan Health and Community Services
Atikokan, ON
- Full-time
Under the supervision of the Chief Nursing Officer (CNO), the Long-Term Care Nurse Manager is accountable for the supervision and direction of all nursing and personal care staff, and for…
Added 17 mins ago
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Project Manager
Actalent
Vaughan, ON
- $40 to $50 CAD / hour
- Contract
…design, certification, airworthiness, and testing. The Project Manager works on-site in a full-time, permanent capacity and collaborates closely with multidisciplinary engineering teams and…
Added 17 mins ago
GL
Senior Manager, Underwriting (Operations, Change Management, Process Improvement)
goeasy Ltd.
Mississauga, ON
- Full-time
The Senior Manager, Underwriting Operations is responsible for leading the day-to-day operations of the Central Loan Approval Office (CLAO) Unsecured Loan Processing team. This role…
Added 17 mins ago
SB
Project Manager
Sky Building Restoration
Toronto, ON
- Full-time
This is a hands-on project management role that requires strong leadership, construction knowledge, problem-solving abilities, and the ability to manage multiple stakeholders and competing…
Added 17 mins ago
LC
Project Coordinatior
Lean Construction Services
Milton, ON
- Full-time
· Assist the Project Manager with project planning, procurement, cost tracking, reporting, and closeout.
Added 31 mins ago
KD
Première comptable | Senior Accountant
Keurig Dr Pepper
Montreal, QC
- Full-time
Fournir des rapports précis et en temps opportun sur le portefeuille mondial de produits dérivés de change et la comptabilité de couverture de KDP (KDP Canada, KDP É.-U., KDP Irlande, KDP…
Added 31 mins ago
AI
Quick Lube Technician - Northland Chrysler Dodge Jeep Ram
AutoCanada Inc.
Prince George, BC
- $18.25 to $20 CAD / hour
- Full-time
…accordance with policies and procedures as set forth by the Service Manager. The Lube Technician will also perform light mechanical work such as tire and battery…
Added 31 mins ago
Y
CHILDCARE DIRECTOR
YWCA-Saskatoon
Corman Park No. 344, SK
- Full-time
The Director of Child Development Centre, is responsible for the overall management functions such as program delivery, administration, financial controls, funding applications, ensuring…
Added 31 mins ago
LL
HEALTH CARE AIDE, CASUAL
Lifetimes Limited Partn
Windsor, ON
- $19.95 CAD / hour
The Health Care Aide reports to the Health and Wellness Manager or designate and provides residents with physical and personal care needs to a high-quality standard and with sensitivity.…
Added 31 mins ago
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Specialist - Project Planning & Integration
Vale
Canada
- Full-time
This is a permanent position reporting to the Sr. Manager, Project Controls - Canada and supporting Vale Base Metals' Canadian studies portfolio. The role is responsible for planning and…
Added 31 mins ago
V
Sr Specialist - Project Estimating & Cost Control
Vale
Canada
- Full-time
This is a permanent position reporting to the Sr. Manager, Project Controls - Canada and supporting Vale Base Metals' Canadian studies portfolio. The role serves as the technical leader for…
Added 43 mins ago
AC
Team Member, Post-Harvest
Aurora Cannabis Inc.
Mount Currie 6, BC
- Full-time
…for patients and consumers. We collaborate globally, embrace change with courage, stay agile, and treat everyone with compassion. We live our values daily, making a meaningful impact on…
Added 43 mins ago
NS
Training & Sustainment Advisor - Scheduling Standards & Quality
Nova Scotia Health Authority
Halifax, NS
- Full-time
…professional development, communication, relationship-building, and change management so as to provide effective guidance through improvements in staff…
Added 43 mins ago
RO
Performance Program Coordinator (12-month Contract)
Royal Ontario Museum
Toronto, ON
- Full-time
Reporting to the Manager, Performance Programs, you will work closely with artists, performers, community arts organizations, and teams across the Museum to develop and deliver innovative…
Added 43 mins ago
RO
Coordinator, Events Sales Business Operations
Royal Ontario Museum
Toronto, ON
- Full-time
University degree in Business, preferably with a specialization in hospitality management, or a culture-related field, or an equivalent combination of education and relevant experience
Added 43 mins ago
RO
Manager, Retail In-store Sales & Service Operations
Royal Ontario Museum
Toronto, ON
- Full-time
We are seeking a dynamic, customer-focused, and results-driven Manager, Retail In-store Sales & Service to lead the daily sales, service, and operational performance of ROM's retail store.
Added 47 mins ago
V
Sr. Specialist - Project Risk Management
Vale
Canada
- Full-time
This permanent position reports to the Sr. Manager, Project Controls – Canada and provides senior functional leadership for Project Risk Management across Vale Base Metals’ Canadian studies…
Added 47 mins ago
MB
Food Service Supervisor
Mary Browns
Goderich, ON
- Up to $19 CAD / hour
- Full-time
The duties of this position may change from time to time. Fat Bastard Burrito’s reserves the right to add or delete duties and responsibilities at its discretion contingent on business…
Added 47 mins ago
MB
Food Service Supervisor
Mary Browns
Essex, ON
- Up to $19 CAD / hour
- Full-time
The duties of this position may change from time to time. Fat Bastard Burrito’s reserves the right to add or delete duties and responsibilities at its discretion contingent on business…
Added 47 mins ago
MB
Cook
Mary Browns
Goderich, ON
- Up to $17.95 CAD / hour
- Part-time
The Cook/Prep, under the direction of the Restaurant Manager, will primarily be responsible for ensuring all preparation and cooking are performed according to Mary Brown’s Standards. They…
Added 47 mins ago
MB
Cook
Mary Browns
Essex, ON
- Up to $17.95 CAD / hour
- Part-time
The Cook/Prep, under the direction of the Restaurant Manager, will primarily be responsible for ensuring all preparation and cooking are performed according to Mary Brown’s Standards. They…
Added 47 mins ago
MB
Cashier
Mary Browns
Goderich, ON
- Up to $17.95 CAD / hour
- Full-time
The Front Counter Attendant, under the direction of the Store Manager, will primarily be responsible to proactively attend to customer complaints in a professional manner. This position…
Added 47 mins ago
MB
Cashier
Mary Browns
Essex, ON
- Up to $17.95 CAD / hour
- Full-time
The Front Counter Attendant, under the direction of the Store Manager, will primarily be responsible to proactively attend to customer complaints in a professional manner. This position…
Added 47 mins ago
MB
Packline
Mary Browns
Goderich, ON
- Up to $17.95 CAD / hour
- Full-time
The Packline, under the direction of the Restaurant Manager, will primarily be responsible for ensuring all customer orders are assembled according to Mary Brown’s Standards. They must…

Pursuit Collection

Supervisor, Global Partner Operations

Calgary, AB, Canada
CAN - Calgary Office, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 26, 2026
Experience: 2+ years of experience in a high-volume reservation, hospitality, or customer service environment, including experience in a lead, supervisory, or team coordination capacity.
Posting language: English
Posted: Oct 5, 2026

Original job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

About the Role

The Global Partner Operations Supervisor is a hands-on people leader who supports a reservations team managing partner bookings across Pursuit’s portfolio of hotels, attractions, transportation, and food and beverage outlets. The role ensures accurate, timely support while balancing each business's priorities, inventory, and operational needs. Working alongside the team every day, the Supervisor coach's employees, coordinates daily priorities, resolves issues, and manages escalations, while handling reservations, phones, and email queues to keep service standards consistent and partner relationships strong.

The ideal candidate is detail-oriented, organized, and collaborative, with a service-first mindset, strong communication skills, and confidence in reservation systems. They thrive in a fast-paced, seasonal environment and lead by example to deliver reliable, partner-focused support.

Key Responsibilities
Operations

Oversee daily Partner Operations workflows, ensuring travel trade and MICE partner requests are handled accurately, efficiently, and in line with service standards.

Ensure reservations and inventory are managed accurately from initial inquiry to final touchpoint across assigned revenue disciplines (lodging, attractions, transportation, and food and beverage).

Stay actively involved in the frontline by answering phones, assisting with email queues, processing reservations, and stepping into where needed to maintain service levels.

People and Workforce

Lead workforce management for the team, including scheduling, monitoring daily coverage, and identifying capacity gaps, and activate contingency coverage during peak periods or service disruptions.

Coach and develop team members through regular feedback, one-on-ones, and onboarding, supporting individual growth and accountability.

Prepare and share regular performance and operational reporting with Partner Operations Managers.

Systems and Quality

Serve as a subject matter expert for Pursuit Products and the systems used by the team, supporting troubleshooting, training, and data accuracy.

Perform quality assurance checks on reservations, payments, partner communications, and team processes to maintain accuracy, compliance, and partner satisfaction.

Identify process gaps and inefficiencies and bring forward practical solutions.

Partners and Escalations

Serve as the first point of escalation for the team, resolving complex partner issues promptly and professionally and involving Managers when required.

Build strong relationships with key travel trade and MICE partners, acting as a point of contact for escalated or high-priority requests.

Collaboration

Work closely with the Partner Operations Managers to align priorities, communicate operational risks, and ensure consistent execution across the team.

Partner with the Partner Operations Support Manager to maintain SOPs, training resources, and best practices, and to review KPI performance and trends.

Qualifications

2+ years of experience in a high-volume reservation, hospitality, or customer service environment, including experience in a lead, supervisory, or team coordination capacity.

Demonstrated ability to lead, coach, and develop a team while staying hands-on, answering phones, working queues, and processing reservations alongside the team.

Experience managing workforce needs, including creating schedules, monitoring daily coverage and workloads, and adjusting resources to maintain service levels during peak periods.

Strong working knowledge of reservation systems, booking engines, and ticketing platforms, with the ability to support troubleshooting, training, and adoption.

Ability to monitor performance, interpret KPIs and SLAs, identify trends, and coach team members toward improved accuracy, service levels, and efficiency.

Experience handling escalations and difficult partner conversations calmly, with sound judgment and clear knowledge of when to involve leadership.

Strong attention to detail and comfort with quality assurance, including reviewing reservations, payments, and partner communications for accuracy and compliance.

Proven ability to drive change management by communicating expectations clearly, building team buy-in, and reinforcing new processes through follow-up and coaching.

Continuous improvement mindset, with a track record of identifying process gaps and proposing practical solutions.

Service-first, hospitality mindset toward partners, guests, and colleagues.

A sense of urgency and professionalism in a fast-paced, dynamic, and seasonal environment.

Ability to collaborate effectively with cross-functional and geographically dispersed teams.

Excellent written and verbal communication skills in English.

Comfort working with reports and dashboards to track performance and support decision-making.

Availability to work weekends, holidays, and extended hours as business needs require.

This job description describes this role at a high level, but no document can anticipate every single task, issue, or project. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company priority as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job could be based in Canada or the US and legal ability to work in both is required.

Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, age, disability, veteran status, and other protected characteristics.

Candidates must be legally authorized to work in the country where the position is based.

"LI-KO1"

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

Apply About employer

More about this job

Responsibilities

The Supervisor oversees daily partner operations workflows, ensuring travel trade and MICE requests are handled accurately across lodging, attractions, and transportation. They also lead the team by coaching members, managing workforce schedules, and serving as the primary point of contact for escalations.

Requirements

Candidates must have at least 2 years of experience in a high-volume reservation or hospitality environment, including supervisory or team coordination capacity. Proficiency in reservation systems and the ability to work weekends, holidays, and extended hours as needed are required.

Skills

Team leadership
Reservation systems
Workforce management
Customer service
Conflict resolution
Quality assurance
Data analysis
Communication
Scheduling
Training
Troubleshooting
Change management
Hospitality management
Performance reporting
Process improvement

Benefits

Free access to Pursuit attractions
50% off attractions for friends
Discounts on hotel stays
Discounts on dining
Discounts on retail
Subsidized mental health and wellness resources

Visa sponsorship

Not detected in the job text

Keywords

Partner Operations
Reservations
Hospitality
Travel Trade
MICE
Workforce Management
KPIs
SLAs
Quality Assurance
SOPs
Booking Engines
Ticketing Platforms
Change Management
Customer Support
Team Leadership
Inventory Management
Reporting
Dashboards
Escalation Management
Seasonal Environment

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