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Added 1 day ago
Customer Service Agent - YSB
The Talent Team at Perimeter Aviation
Sudbury, ON · Greater Sudbury, ON
The Customer Service Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers visiting the check-in counter with inquiries and/or…
Added 3 days ago
GA
G Wiz - Private Travel
G Adventures
Toronto, ON · Base Camp - Toronto, Canada
- Full-time
…can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work…
Added 6 days ago
Customer Service Agent - YQT
The Talent Team at Perimeter Aviation
Thunder Bay, ON
The Customer Service Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers visiting the check-in counter with inquiries and/or…
Added 8 days ago
Customer Service Agent - YSB
The Talent Team at Perimeter Aviation
Sudbury, ON · Greater Sudbury, ON
The Customer Service Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers visiting the check-in counter with inquiries and/or…
Added 8 days ago
WI
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Wickaninnish Inn
Tofino, BC
- Full-time
A Guest Service Representative (GSR) is the Wickaninnish Inn’s version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that…
Added 8 days ago
R&
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
A Guest Service Representative (GSR) is the Wickaninnish Inn’s version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that…
Added 9 days ago
RD
Reservation Agent (Full-Time)
Red Deer Resort & Casino
Red Deer, AB
- Full-time
Under the direction of the Front Office Manager, the Reservation Clerk is responsible, including but not limited to greeting and booking guests, providing outstanding guest service…
Added 12 days ago
TL
Guest Services Agent - Winter 2027
Tyax Lodge & Heliskiing
Gold Bridge, BC
- Full-time
Job Board / Guest Services Agent - Winter 2027
Added 13 days ago
Guest Service Representative/Reservations Agent
Wickaninnish Inn
Tofino, BC
A Guest Service Representative (GSR) is the Wickaninnish Inn’s version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that…
Added 17 days ago
CH
Night Auditor
Crescent Hotels & Resorts
London, ON
- Part-time
You will be working an overnight schedule 1-2 shifts a week in this part time role. You will be responsible for all night audit requirements and any guest service agent activities during…
Added 17 days ago
HB
Night Auditor
Horseshoe Bay Resort
London, ON
- Part-time
You will be working an overnight schedule 1-2 shifts a week in this part time role. You will be responsible for all night audit requirements and any guest service agent activities during…
Added 19 days ago
Guest Service Agent
Canad Inns
Brandon, MB
…we invest in the growth and well-being of those who become part of our…
Added 19 days ago
J
Agent de Réservations et de Service à La Clientèle bilingue (Hybride) / Bilingual Customer Service & Reservation Agent (HYBRID)
Jonview
Montreal, QC
- $44,000 to $46,000 CAD / year
- Full-time
…l’été. Le candidat retenu sera responsable des demandes de réservation FIT pour nos clients, des demandes d'information sur les produits, de l'assistance aux passagers et du traitement des…
Added 20 days ago
TL
Guest Services Agent - Winter 2027
Tyax Lodge & Heliskiing
Gold Bridge, BC
- $19 CAD / hour
- Full-time
Be part of a fun and welcoming diverse team from all over the world
Added 22 days ago
WI
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Wickaninnish Inn
Tofino, BC
- Full-time
A Guest Service Representative (GSR) is the Wickaninnish Inn’s version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that…
Added 22 days ago
R&
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
A Guest Service Representative (GSR) is the Wickaninnish Inn’s version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that…
Added 26 days ago
Customer Service Agent - YAM
The Talent Team at Perimeter Aviation
Sault Ste. Marie, ON
The Customer Service Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers visiting the check-in counter with inquiries and/or…
Added 26 days ago
LH
GUEST SERVICE AGENT
Lais Hotel Properties L
Jordan Station, ON
- Up to $18.94 CAD / hour
- Part-time
Inn on the Twenty is currently seeking a Guest Service Agent to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to…
Added 1 month ago
Customer Service Agent - YXL
The Talent Team at Perimeter Aviation
Sioux Lookout, ON
The Customer Service Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers visiting the check-in counter with inquiries and/or…
Added 1 month ago
RE
Reservations Sales Agent | Luxury Villa Rentals
Rental Escapes
Montreal, QC
- Full-time
Interface with clients and suppliers from the client’s initial contact with Rental Escapes through to the time of villa reservation (booking). This includes finding an appropriate villa,…
Added 1 month ago
RD
Guest Services Agent (Part-Time)
Red Deer Resort & Casino
Red Deer, AB
- Part-time
…and dynamic environment? Join our team as a Guest Services Agent / Front Desk Agent and be the friendly face that welcomes and assists our guests, ensuring a memorable and enjoyable…
Added 1 month ago
FS
Reservation Agent (Casual)
Four Seasons Hotels and Resorts
Whistler, BC · Four Seasons Whistler
- Part-time
…heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain…
Added 1 month ago
R&
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
A Guest Service Representative (GSR) is the Wickaninnish Inn’s version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that…
Added 2 months ago
HM
Reservation and Front Desk Agent
Hôtel Mont Gabriel, une propriété Tribute Portfolio
Sainte-Adèle, QC
- Full-time
Manage room availability in real time using reservation software and adjust rates accordingly
Added 2 months ago
B
Guest Service Agent
Basecamp
Canmore, AB
- Up to $20 CAD / hour
- Full-time
Be part of western Canada's fastest-growing hospitality brand

Pursuit Collection

Global Reservations Agent

Banff, AB, Canada
Calgary, AB, Canada
CAN - Calgary Office, Canada

Starting wage: $18.50/hour · Full-time

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Applications open in a new tab.

Job details

Pay: Starting wage: $18.50/hour
Job type: Full-time
Posting language: English
Posted: Apr 30, 2026

Original job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Turn Conversations into Experiences. Build Skills. Travel More.

As a Global Reservations Agent, you’ll help guests plan and book unforgettable experiences across some of the most iconic destinations in North America - from Banff to Montana, Alaska and beyond. You’ll be part of a fast-moving, modern contact centre using the latest tools and technology while building valuable skills in sales, service, and hospitality.

If you’re looking for a role that offers flexibility, real perks, career growth, and a pathway into the travel industry, this is it! This role offers the flexibility to work 3 days in office and 2 days remote.

What You’ll Do

Help guests plan, book, and modify reservations across hotels, attractions, and transportation within Canada and the USA
Deliver exceptional service across phone, email, and chat
Identify opportunities to enhance the guest experience through upselling and cross-selling
Resolve guest questions and concerns with professionalism and empathy
Maintain accurate bookings and guest information across multiple systems
Stay current on products, promotions, and destinations \
Collaborate with internal teams to ensure seamless guest experiences

What You’ll Gain (Beyond the Paycheque)

This role is designed to build real, transferable skills:

Sales & Revenue Skills (upsell, cross-sell, conversion)
Customer Experience Expertise
Communication & Problem-Solving
Exposure to Modern Systems & Automated Platforms
Hospitality & Travel Industry Knowledge

Many of our leaders started in roles like this - this is a proven pathway to grow within the organization.

What Makes You a Strong Fit

You enjoy helping people and creating great experiences
You’re comfortable talking to customers and building rapport
You’re motivated by performance, goals, and incentives
You can multitask across systems in a fast-paced environment
You’re reliable, adaptable, and open to learning

Qualifications

Required

1+ years in customer service, hospitality, retail, or contact centre environments
Strong verbal and written communication skills in English
Comfortable using multiple systems and digital tools
Ability to work flexible shifts (including evenings, weekends, and holidays)
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

Preferred

Experience in travel, hospitality, or reservations
Familiarity with systems such as Inntopia, Maestro, Ventrata, CRM tools, and telephony platforms
Experience in sales or upselling environments

Compensation

Starting wage: $18.50/hour

Why Join Now

We’re evolving - launching new systems, expanding globally, and creating more opportunities for our teams.

This is your chance to:

Get in early and grow with the organization

Build valuable, in-demand skills

Be part of something dynamic, modern, and expanding

Ready to build skills and be part of something bigger? Apply today!

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

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More about this job

Responsibilities

The agent will be responsible for making, maintaining, and changing reservations for all Pursuit owned Hotels, Attractions, and Transportation, while professionally handling inbound and outbound customer calls. This role also involves processing changes, resolving guest issues, and actively cross-selling or upselling relevant services to enhance the guest journey.

Requirements

Candidates should ideally possess 1-2 years of experience in a call center environment and demonstrate excellent verbal and written communication skills in English, with fluency in other languages being an asset. Required attributes include a mature, positive, and empathetic attitude, strong problem-solving abilities, and comfort using various digital platforms and reservation systems.

Skills

Customer Service
Reservation Management
Call Handling
Empathy
Efficiency
Problem-Solving
Cross-selling
Upselling
CRM Tools
Telephony Systems
Chat Tools
Performance Metrics
Communication Skills
Independent Work
Teamwork

Benefits

Access to Pursuit attractions
Discount on hotel stays
Discount on dining
Discount on retail
Subsidized mental health and wellness resources

Visa sponsorship

Not detected in the job text

Keywords

Call Centre
Hospitality
Attractions
Lodges
Transportation
Reservations
Customer Calls
Company Policies
Performance Metrics
Revenue Growth
Customer Satisfaction
LivePro
Knowledge Management System
CRM Tools
Criminal Record Check
S&P SmallCap 600

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