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Pursuit

Manager, Global Partner Operations

Calgary, AB, Canada
Greater Calgary Metropolitan Area, Canada

Job type: Full-time
Apply by: Oct 25, 2026
Experience: 3+ years of experience in reservations management, preferably in the travel, tourism, or hospitality industry.
Posting language: English
Posted: Sep 25, 2026

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Original job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Position Summary

The Manager, Global Partner Operations leads a team supporting Travel Trade partners across hospitality, attractions, transportation, and F&B, ensuring accurate reservations, consistent service, efficient issue resolution, and strong partner relationships. This role establishes priorities and service standards, improves systems and workflows, and collaborates with Sales, Marketing, Revenue Management, Finance, Technology, and regional Operations to enhance operational readiness, partner experience, and sustainable growth. The ideal candidate is a collaborative, organized people leader with strong communication, analytical, and problem-solving skills, experience in reservation systems and high-volume operations, and knowledge of the travel, tourism, or hospitality industry.

Key Responsibilities

Team Leadership and Management:

Lead, mentor, and manage the global partner operations team, ensuring high levels of performance and partner service.
Partner with the Global Support Manager to develop and implement training programs that strengthen the skills, knowledge, and performance of the team.
Monitor team performance and provide regular feedback, coaching, and support.

Reservation Operations

Oversee the daily operations of the global partner operations team, ensuring efficient handling of inbound calls, emails, and bookings.
Ensure accuracy and efficiency in booking processes, including payment processing, reservation modifications, and cancellations.
Manage and optimize reservation systems and tools to improve productivity and partner experience.

Sales And Revenue Management

Collaborate with the Revenue Management and Sales teams to align the commercial strategies to optimize partner opportunities and maximize revenue.
Monitor key performance indicators (KPIs) related to partner operations and report on performance to senior management.

Partner Relationship Management

Maintain strong relationships with key partners, including tour operators, and corporate clients.
Handle escalated partner inquiries and complaints, ensuring timely and satisfactory resolutions.
Gather and analyze partner feedback to identify areas for improvement in service delivery.

Collaboration And Communication

Collaborate with the Sales, Revenue Maximization and Operations teams to confirm service viability, ensure inventory availability and accuracy for reservations.
Participate in regular meetings with regional and corporate leadership to align goals and strategies.
Collaborate closely with the Product Operations team to ensure systems are configured, tested, and ready to support operational needs.

Reporting And Analysis

Prepare and present regular reports on reservation activity, team performance and partner satisfaction.
Analyze data to identify trends and make data-driven recommendations for improving processes and outcomes.
Lead workforce management and departmental budgeting, including forecasting staffing needs, optimizing schedules and resource allocation, and ensuring alignment with service levels and financial goals.

Qualifications

3+ years of experience in reservations management, preferably in the travel, tourism, or hospitality industry.
Proven leadership and team management experience.
Strong understanding of reservation, ticketing systems and CRM tools (Opera Cloud, Ventratra is considered an asset)
Ability to work independently and manage a remote team.
Strong analytical and problem-solving abilities.
Ability to travel within the region as needed.
Valid passport to travel
Strong written and verbal communication skills in English; proficiency in a second language is an asset. Guest- and partner-focused mindset with a commitment to service excellence. Confidence to challenge the status quo and contribute new ideas for improvement. Comfortable learning new systems and troubleshooting technical issues. Demonstrate professionalism, flexibility, and a service-first approach in a fast-paced, dynamic, seasonal environment. drivers license
Role may have additional responsibilities not outlined; job description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on business needs, and additional tasks or projects may be assigned as required.

Working Conditions

The role may require occasional travel to other locations
Flexible working hours, including weekends and holidays, may be required.

#KO-1

About Us

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

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More about this job

Responsibilities

Lead the global partner operations team and oversee reservation workflows, service standards, partner relationships, escalated inquiries, and reservation systems. Collaborate with Sales, Revenue Management, Technology, and regional Operations, while monitoring performance, analyzing feedback and operational data, and managing staffing forecasts, schedules, and departmental budgets.

Requirements

Requires at least three years of reservations management experience, preferably in travel, tourism, or hospitality, along with proven team leadership and familiarity with reservation, ticketing, and CRM systems. Candidates should have strong communication, analytical, and problem-solving skills, be able to manage a remote team, travel as needed, hold a valid passport and driver's license, and communicate professionally in English.

Skills

Team Leadership
Reservation Operations
Reservation Systems
Ticketing Systems
CRM Tools
Customer Service
Revenue Management
Sales Collaboration
Data Analysis
Problem-Solving
Workforce Management
Budgeting and Forecasting
Training and Coaching
Communication
Technical Troubleshooting

Benefits

Free Access to Pursuit Attractions
Discounts for Friends at Pursuit Attractions
Discounts on Hotel Stays
Dining Discounts
Retail Discounts
Subsidized Mental Health and Wellness Resources

Visa sponsorship

Not detected in the job text

Keywords

Travel Trade
Hospitality
Tourism
Reservations Management
Reservation Systems
Ticketing Systems
CRM Tools
Opera Cloud
Ventratra
Inbound Calls
Booking Management
Payment Processing
Reservation Modifications
Cancellations
Partner Operations
Tour Operators
Corporate Clients
Revenue Management
Sales Strategy
Key Performance Indicators
Partner Feedback
Inventory Availability
Product Operations
Workforce Management
Departmental Budgeting
Staffing Forecasting
Schedule Optimization
Remote Team Management

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