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Added 5 mins ago
BC
Senior Mechanical Engineer and Project Manager – Mining and Metals
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
Your role as project manager will be to coordinate with the various project stakeholders to support the delivery of multidisciplinary engineering for a range of industrial applications.…
Added 5 mins ago
BC
Senior Mechanical Engineer and Project Manager – Mining and Metals
BBA Consultants
Boisbriand, QC
- Full-time
Your role as project manager will be to coordinate with the various project stakeholders to support the delivery of multidisciplinary engineering for a range of industrial applications.…
Added 5 mins ago
CO
ENFORCEMENT OFFICER
City of Brampton
Brampton, ON
- Full-time
…this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes…
Added 5 mins ago
BC
Senior Mechanical Engineer and Project Manager – Mining and Metals
BBA Consultants
Montreal, QC
- Full-time
Your role as project manager will be to coordinate with the various project stakeholders to support the delivery of multidisciplinary engineering for a range of industrial applications.…
Added 5 mins ago
V
Channel Manager
Varonis
Toronto, ON
- Full-time
The Role: We are seeking a Varonis Channel Manager who will be responsible for driving and delivering sales leads and converting them into new business. The Channel Manager works as the…
Added 5 mins ago
K
Requirements Manager, Kiewit Infrastructure Engineers
Kiewit
Toronto, ON
- Full-time
Serve as the Requirements Manager for Infrastructure projects in the conceptual, preliminary, and final design for complex infrastructure projects. Responsibilities include, but not limited…
Added 5 mins ago
B
Warehouse Operator Full-Time - Duncan
Buckerfield's
Duncan, BC
- Full-time
Benefits are subject to change at any time, at the sole discretion of the Employer.
Added 6 mins ago
WM
Route Driver Class 3 D-Z (WMHS), RWCS
Waste Management, Inc. (WM)
Brampton, ON
- Full-time
Plans daily schedule based on customers’ needs by reviewing daily paperwork, e.g., manifest, route sheets, previous VCR, etc. provided by the Transportation Manager/Supervisor or Dispatcher.
Added 35 mins ago
1S
ERP Project Manager
180 Systems
Toronto, ON
- Full-time
180 Systems is seeking an ERP Project Manager (Senior Consultant) to lead enterprise software implementation projects for clients across a wide range of industries. This role is responsible…
Added 36 mins ago
K
Conversion Rate Optimization Manager - Shopify DTC
KittySpout
Remote, Canada
- $4,000 to $6,000 USD / month
- Full-time
- Remote
Offer Sense: You know how bundles, discounts, subscriptions and upsells change conversion, AOV and margin.
Added 50 mins ago
A
Gestionnaire Contrôle de projets/Project Controls Manager
AFRY
Montreal, QC
- Full-time
…effort, the organization is seeking a hands-on Project Controls Manager to lead and develop a project controls team across complex, multidisciplinary engineering and consulting projects.…
Added 50 mins ago
NT
HVAC Service Technician
Nordic Temperature Control
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
As our industry and energy codes change so does the equipment we install and service which means ongoing training whether that comes from our internal team or often outside training…
Added 50 mins ago
OF
Kitchen Staff Substitute
Opaa! Food Management
Subdivision C
- Internship
Opaa! Food Management, Inc. operates across 10 states. Our pay rates vary depending on state and position. Please apply, and a Hiring Manager will discuss pay with you in more detail.
Added 50 mins ago
DB
Part Time Bridal Sales
David's Bridal
AB · Edmonton, AB
- $16 to $25.8 CAD / hour
- Part-time
…presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and…
Added 50 mins ago
GO
Manager - Major Energy Projects
Government of Yukon
Whitehorse, YT
- Full-time
Reporting to the Chief Operating Officer, the Manager, Major Energy Projects leads the planning and advancement of complex energy infrastructure initiatives, with a primary focus on the…
Added 50 mins ago
TM
Corporate Partnerships Manager
Toronto Metropolitan University
Toronto, ON
- Temporary
…push boundaries, reimagine solutions and create meaningful change in an increasingly interconnected…
Added 50 mins ago
GO
Senior Energy Planner
Government of Yukon
Whitehorse, YT
- Full-time
Reporting to the Manager, Low Carbon Transition, the Senior Energy Planner leads, coordinates and participates in various energy planning, policy and legislative initiatives, including…
Added 50 mins ago
G
MEP Project Manager
GagaMuller
Vancouver, BC
- Full-time
As the MEP Project Manager, you will act as an Owner's Representative, providing client-side leadership and oversight of the Mechanical, Electrical, and Plumbing (MEP) elements of the…
Added 50 mins ago
C|
IT Project Manager – Level 2
Customizo | ServiceNow Elite Partner
Victoria, BC
- Contract
IT Project Manager – Level 2 | Contract | British Columbia
Added 50 mins ago
MC
Manager, IT Operations & Services
MatchBox Consulting Group
Vancouver, BC
- Full-time
Our public sector client is looking for a Manager of IT Operations and Services to oversee the Service Desk and Infrastructure team.
Added 51 mins ago
RM
Supervisor, Program Funding Housing
Regional Municipality of Peel
Brampton, ON
- $105,754 to $118,974 CAD / year
- Other
Reports to: Manager Strategy Planning & Performance Housing Services
Added 1 hour ago
H
Manager, Procurement
Houle
Burnaby, BC
- Full-time
We are recruiting a Manager, Procurement to lead Houle's procurement team and help shape the future of our supply chain.
Added 1 hour ago
I
Consultant- SAP CSV & Data Migration, Life Sciences- Business Consulting
Infosys
Toronto, ON
- Full-time
…innovate. Our consultants are industry experts that lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys…
Added 1 hour ago
I
FS/ Product Owner with DataBricks – Senior Consultant, Business Consulting
Infosys
Toronto, ON
- Full-time
Participate in Scrum events representing the Product, and alignment with the Product Manager vision.
Added 1 hour ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…

Pursuit

Supervisor, Global Partner Operations

Calgary, AB, Canada
Greater Calgary Metropolitan Area, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 4, 2026
Experience: 2+ years of experience in a high-volume reservation, hospitality, or customer service environment, including experience in a lead, supervisory, or team coordination capacity.
Posting language: English
Posted: Oct 6, 2026

Original job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

About The Role

The Global Partner Operations Supervisor is a hands-on people leader who supports a reservations team managing partner bookings across Pursuit’s portfolio of hotels, attractions, transportation, and food and beverage outlets. The role ensures accurate, timely support while balancing each business's priorities, inventory, and operational needs. Working alongside the team every day, the Supervisor coach's employees, coordinates daily priorities, resolves issues, and manages escalations, while handling reservations, phones, and email queues to keep service standards consistent and partner relationships strong.

The ideal candidate is detail-oriented, organized, and collaborative, with a service-first mindset, strong communication skills, and confidence in reservation systems. They thrive in a fast-paced, seasonal environment and lead by example to deliver reliable, partner-focused support.

Key Responsibilities

Operations

Oversee daily Partner Operations workflows, ensuring travel trade and MICE partner requests are handled accurately, efficiently, and in line with service standards.
Ensure reservations and inventory are managed accurately from initial inquiry to final touchpoint across assigned revenue disciplines (lodging, attractions, transportation, and food and beverage).
Stay actively involved in the frontline by answering phones, assisting with email queues, processing reservations, and stepping into where needed to maintain service levels.

People and Workforce

Lead workforce management for the team, including scheduling, monitoring daily coverage, and identifying capacity gaps, and activate contingency coverage during peak periods or service disruptions.
Coach and develop team members through regular feedback, one-on-ones, and onboarding, supporting individual growth and accountability.
Prepare and share regular performance and operational reporting with Partner Operations Managers.

Systems and Quality

Serve as a subject matter expert for Pursuit Products and the systems used by the team, supporting troubleshooting, training, and data accuracy.
Perform quality assurance checks on reservations, payments, partner communications, and team processes to maintain accuracy, compliance, and partner satisfaction.
Identify process gaps and inefficiencies and bring forward practical solutions.

Partners and Escalations

Serve as the first point of escalation for the team, resolving complex partner issues promptly and professionally and involving Managers when required.
Build strong relationships with key travel trade and MICE partners, acting as a point of contact for escalated or high-priority requests.

Collaboration

Work closely with the Partner Operations Managers to align priorities, communicate operational risks, and ensure consistent execution across the team.
Partner with the Partner Operations Support Manager to maintain SOPs, training resources, and best practices, and to review KPI performance and trends.

Qualifications

2+ years of experience in a high-volume reservation, hospitality, or customer service environment, including experience in a lead, supervisory, or team coordination capacity.
Demonstrated ability to lead, coach, and develop a team while staying hands-on, answering phones, working queues, and processing reservations alongside the team.
Experience managing workforce needs, including creating schedules, monitoring daily coverage and workloads, and adjusting resources to maintain service levels during peak periods.
Strong working knowledge of reservation systems, booking engines, and ticketing platforms, with the ability to support troubleshooting, training, and adoption.
Ability to monitor performance, interpret KPIs and SLAs, identify trends, and coach team members toward improved accuracy, service levels, and efficiency.
Experience handling escalations and difficult partner conversations calmly, with sound judgment and clear knowledge of when to involve leadership.
Strong attention to detail and comfort with quality assurance, including reviewing reservations, payments, and partner communications for accuracy and compliance.
Proven ability to drive change management by communicating expectations clearly, building team buy-in, and reinforcing new processes through follow-up and coaching.
Continuous improvement mindset, with a track record of identifying process gaps and proposing practical solutions.
Service-first, hospitality mindset toward partners, guests, and colleagues.
A sense of urgency and professionalism in a fast-paced, dynamic, and seasonal environment.
Ability to collaborate effectively with cross-functional and geographically dispersed teams.
Excellent written and verbal communication skills in English.
Comfort working with reports and dashboards to track performance and support decision-making.
Availability to work weekends, holidays, and extended hours as business needs require.

This job description describes this role at a high level, but no document can anticipate every single task, issue, or project. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company priority as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job could be based in Canada or the US and legal ability to work in both is required.

Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, age, disability, veteran status, and other protected characteristics.

Candidates must be legally authorized to work in the country where the position is based.

"LI-KO1"

About Us

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

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More about this job

Responsibilities

Lead daily partner reservation operations across lodging, attractions, transportation, and food and beverage, while remaining hands-on with calls, email queues, and bookings. Coach and schedule the team, monitor quality and performance, resolve escalations, maintain partner relationships, and improve operational processes.

Requirements

Requires at least two years of experience in a high-volume reservation, hospitality, or customer service environment, including lead, supervisory, or team coordination experience. Candidates should have reservation-system knowledge, workforce scheduling and coaching skills, strong communication and quality-assurance abilities, and availability for weekends, holidays, and extended hours as needed.

Skills

Team Leadership
Coaching and Employee Development
Workforce Scheduling
Reservation Management
Reservation Systems
Customer Service
Escalation Resolution
Quality Assurance
KPI and SLA Monitoring
Performance Reporting
Process Improvement
Change Management
Written and Verbal Communication
Cross-Functional Collaboration
Inventory Management

Benefits

Free Access to Pursuit Attractions
Discounts for Friends at Pursuit Attractions
Discounts on Hotel Stays, Dining, and Retail
Subsidized Mental Health and Wellness Resources

Visa sponsorship

Not detected in the job text

Keywords

Partner Operations
Travel Trade
MICE
Reservations
Hospitality
Lodging
Attractions
Transportation
Food and Beverage
Reservation Systems
Booking Engines
Ticketing Platforms
Workforce Management
Scheduling
Inventory Management
Quality Assurance
Partner Communications
Payments
Performance Reporting
KPIs
SLAs
Escalation Management
Change Management
Standard Operating Procedures
Training Resources
Process Improvement
Service Standards

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