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Added 5 mins ago
IE
Accounts Receivable Accounting Clerk
ILSC Education Group
Toronto, ON
- Full-time
Reports to: Financial Planning and Analysis, Manager
Added 5 mins ago
K
Seasonal Sales Associate (Scarborough Town Centre)
Knix
Toronto, ON
- $19.7 CAD / hour
- Part-time
- Contract
- Temporary
You treat feedback as a tool for success, proactively applying coaching to hit your targets and support the store’s success.
Added 5 mins ago
K
Seasonal Sales Associate (Mapleview)
Knix
Burlington, ON
- $19.7 CAD / hour
- Part-time
- Contract
- Temporary
You treat feedback as a tool for success, proactively applying coaching to hit your targets and support the store’s success.
Added 5 mins ago
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Administrative assistant
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Montreal, QC
- Full-time
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Added 5 mins ago
Supervisor, Mechanical and Maintenance
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…centers are undergoing a transformation.Reporting to the senior manager, the Supervisor, Maintenance and Mechanical Operations, will be responsible for managing trades employees, general…
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Supervisor Mechanical and Maintenance
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Senior Manager, Logistics Network and Transportation (Calgary or Nisku)
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Added 5 mins ago
Sr. Manager Operations, Field Readiness & Standards
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The Sr. Manager Operations, Field Readiness & Standards facilitates the execution of strategic business plans, supports financial and operational objectives, and fosters collaboration…
Added 5 mins ago
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Facility Services Manager
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Markham, ON
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 5 mins ago
SL
Information Technology Audit Manager
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Toronto, ON · Sun Life Toronto One York
- Full-time
The Information Technology (IT) Audit Manager is a role within IA that will report to the Director (IT Digital and Data), within Internal Audit. The incumbent will support the execution of…
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Business Analysis Specialist - AML Risk PMO (Toronto, ON)
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…large projects to implement solutions to business problems. Support the Project Manager in developing detailed project plans, monitoring progress against planned objectives, and securing…
Added 5 mins ago
Employee Services Consultant (6-month contract)
Scotiabank
Toronto, ON · Scarborough, ON
…recommending solutions to HR Experience Managers and the Senior Manager, GHR…
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Sous Chef
Marriott
Toronto, ON
- Full-time
Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions.…
Added 5 mins ago
Systems Administrator - Specialist
Calgary Co-op
Calgary, AB
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Added 5 mins ago
CA
Director of Quality Assurance
Cooke Aquaculture Inc.
NB
- Full-time
Provide quality assurance support to other Cooke operations as required.
Added 19 mins ago
BC
Registered Nurse - C7 Palliative & Medically Complex Care
Brant Community Healthcare System
Brantford, ON
- Full-time
…well as other organizational tasks related to patient unit operations and acts in a clinical leadership role in the coordination of patient care for all assigned patients. Reporting to the…
Added 19 mins ago
BC
Registered Nurse - Medical B7
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Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 19 mins ago
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Operations Officer II
TD
Mississauga, ON
- Full-time
Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations function.
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Sales Development (SDR) Manager
Quadient
Markham, ON
- $90,000 to $130,000 CAD / year
- Full-time
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation…
Added 19 mins ago
O
Principal Product Manager (OpenText Business Network - Healthcare Solutions)
OpenText
Richmond Hill, ON
- Full-time
Job Title: Principal Product Manager (OpenText Business Network - Healthcare Solutions)
Added 19 mins ago
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Fulfilment Center Clerk, Returns
Cozey
Mont-Royal, QC
- Internship
Reporting to the Fulfilment Center Manager, the Fulfilment Center Clerk, Returns supports the day-to-day processing of returned furniture products in our new warehouse located at 8191 Ch.…
Added 19 mins ago
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Manager, Health and Safety | Brampton, Ontario
lululemon
Brampton, ON
- Full-time
The Manager, Health & Safety, Brampton owns the day to day execution of health and safety across the Brampton campus. This role is the safety authority at the campus, delivering the…
Added 19 mins ago
E
Gestionnaire de bureau/Office Manager
Evlv
Montreal, QC
- Full-time
The Human Resources & Office Operations Manager will be a central resource within the organization, supporting everything from HR administration and employee benefits to office operations,…
Added 19 mins ago
ML
General Manager
Metta Lifestyles
Toronto, ON · North York, ON
- Full-time
Reporting to the Vice President of Operations, the General Manager provides overall leadership for the residence, with accountability for resident and employee experience, occupancy,…
Added 19 mins ago
OH
Purchasing Manager
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Pursuit

Supervisor, Global Partner Operations

Calgary, AB, Canada
Greater Calgary Metropolitan Area, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 4, 2026
Experience: 2+ years of experience in a high-volume reservation, hospitality, or customer service environment, including experience in a lead, supervisory, or team coordination capacity.
Posting language: English
Posted: Oct 6, 2026

Original job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

About The Role

The Global Partner Operations Supervisor is a hands-on people leader who supports a reservations team managing partner bookings across Pursuit’s portfolio of hotels, attractions, transportation, and food and beverage outlets. The role ensures accurate, timely support while balancing each business's priorities, inventory, and operational needs. Working alongside the team every day, the Supervisor coach's employees, coordinates daily priorities, resolves issues, and manages escalations, while handling reservations, phones, and email queues to keep service standards consistent and partner relationships strong.

The ideal candidate is detail-oriented, organized, and collaborative, with a service-first mindset, strong communication skills, and confidence in reservation systems. They thrive in a fast-paced, seasonal environment and lead by example to deliver reliable, partner-focused support.

Key Responsibilities

Operations

Oversee daily Partner Operations workflows, ensuring travel trade and MICE partner requests are handled accurately, efficiently, and in line with service standards.
Ensure reservations and inventory are managed accurately from initial inquiry to final touchpoint across assigned revenue disciplines (lodging, attractions, transportation, and food and beverage).
Stay actively involved in the frontline by answering phones, assisting with email queues, processing reservations, and stepping into where needed to maintain service levels.

People and Workforce

Lead workforce management for the team, including scheduling, monitoring daily coverage, and identifying capacity gaps, and activate contingency coverage during peak periods or service disruptions.
Coach and develop team members through regular feedback, one-on-ones, and onboarding, supporting individual growth and accountability.
Prepare and share regular performance and operational reporting with Partner Operations Managers.

Systems and Quality

Serve as a subject matter expert for Pursuit Products and the systems used by the team, supporting troubleshooting, training, and data accuracy.
Perform quality assurance checks on reservations, payments, partner communications, and team processes to maintain accuracy, compliance, and partner satisfaction.
Identify process gaps and inefficiencies and bring forward practical solutions.

Partners and Escalations

Serve as the first point of escalation for the team, resolving complex partner issues promptly and professionally and involving Managers when required.
Build strong relationships with key travel trade and MICE partners, acting as a point of contact for escalated or high-priority requests.

Collaboration

Work closely with the Partner Operations Managers to align priorities, communicate operational risks, and ensure consistent execution across the team.
Partner with the Partner Operations Support Manager to maintain SOPs, training resources, and best practices, and to review KPI performance and trends.

Qualifications

2+ years of experience in a high-volume reservation, hospitality, or customer service environment, including experience in a lead, supervisory, or team coordination capacity.
Demonstrated ability to lead, coach, and develop a team while staying hands-on, answering phones, working queues, and processing reservations alongside the team.
Experience managing workforce needs, including creating schedules, monitoring daily coverage and workloads, and adjusting resources to maintain service levels during peak periods.
Strong working knowledge of reservation systems, booking engines, and ticketing platforms, with the ability to support troubleshooting, training, and adoption.
Ability to monitor performance, interpret KPIs and SLAs, identify trends, and coach team members toward improved accuracy, service levels, and efficiency.
Experience handling escalations and difficult partner conversations calmly, with sound judgment and clear knowledge of when to involve leadership.
Strong attention to detail and comfort with quality assurance, including reviewing reservations, payments, and partner communications for accuracy and compliance.
Proven ability to drive change management by communicating expectations clearly, building team buy-in, and reinforcing new processes through follow-up and coaching.
Continuous improvement mindset, with a track record of identifying process gaps and proposing practical solutions.
Service-first, hospitality mindset toward partners, guests, and colleagues.
A sense of urgency and professionalism in a fast-paced, dynamic, and seasonal environment.
Ability to collaborate effectively with cross-functional and geographically dispersed teams.
Excellent written and verbal communication skills in English.
Comfort working with reports and dashboards to track performance and support decision-making.
Availability to work weekends, holidays, and extended hours as business needs require.

This job description describes this role at a high level, but no document can anticipate every single task, issue, or project. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company priority as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job could be based in Canada or the US and legal ability to work in both is required.

Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, age, disability, veteran status, and other protected characteristics.

Candidates must be legally authorized to work in the country where the position is based.

"LI-KO1"

About Us

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

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More about this job

Responsibilities

Lead daily partner reservation operations across lodging, attractions, transportation, and food and beverage, while remaining hands-on with calls, email queues, and bookings. Coach and schedule the team, monitor quality and performance, resolve escalations, maintain partner relationships, and improve operational processes.

Requirements

Requires at least two years of experience in a high-volume reservation, hospitality, or customer service environment, including lead, supervisory, or team coordination experience. Candidates should have reservation-system knowledge, workforce scheduling and coaching skills, strong communication and quality-assurance abilities, and availability for weekends, holidays, and extended hours as needed.

Skills

Team Leadership
Coaching and Employee Development
Workforce Scheduling
Reservation Management
Reservation Systems
Customer Service
Escalation Resolution
Quality Assurance
KPI and SLA Monitoring
Performance Reporting
Process Improvement
Change Management
Written and Verbal Communication
Cross-Functional Collaboration
Inventory Management

Benefits

Free Access to Pursuit Attractions
Discounts for Friends at Pursuit Attractions
Discounts on Hotel Stays, Dining, and Retail
Subsidized Mental Health and Wellness Resources

Visa sponsorship

Not detected in the job text

Keywords

Partner Operations
Travel Trade
MICE
Reservations
Hospitality
Lodging
Attractions
Transportation
Food and Beverage
Reservation Systems
Booking Engines
Ticketing Platforms
Workforce Management
Scheduling
Inventory Management
Quality Assurance
Partner Communications
Payments
Performance Reporting
KPIs
SLAs
Escalation Management
Change Management
Standard Operating Procedures
Training Resources
Process Improvement
Service Standards

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