Find work in Canada.

356,789 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 hour ago
Business Development Manager (Everclean)
Kandor
ON
…beyond. As we grow, we're looking for a Business Development Manager who brings the grit, hustle, and strategic thinking to match our ambition. This is not a role for someone who waits to…
Added 1 hour ago
WG
Automotive Fixed Operations Support Specialist -SmartVMA
Wagonmaster Group
Richmond, BC
- Full-time
Are you an experienced Service Advisor or Service Manager who understands Fixed Operations, enjoys working with people, and is ready for a change from the long hours and weekend demands of…
Added 1 hour ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Surrey, BC
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 1 hour ago
Region Manager
Monster Energy
Oshawa, ON
As a Region Manager at Monster Energy, you'll lead a team of field sales professionals while partnering closely with bottler leadership to drive execution, volume growth, and market share…
Added 1 hour ago
Region Manager
Monster Energy
Oshawa, ON
As a Region Manager at Monster Energy, you'll lead a team of field sales professionals while partnering closely with bottler leadership to drive execution, volume growth, and market share…
Added 1 hour ago
L
Customer Sucess Manager Pricing Reference Services
LSEG
Toronto, ON
- Full-time
As a Customer Success Manager, you'll be at the center of our customer relationships, partnering with business and technical stakeholders to drive adoption, accelerate outcomes, and expand…
Added 1 hour ago
I
Gestionnaire de programme / Program Manager
IQVIA
Mississauga, ON
- Full-time
Added 1 hour ago
Shop Supervisor, Nuclear Component Fabrication
BWXT
Cambridge, ON
…quality, productivity and cost. Reporting to the Focused Shop Manager, all shop…
Added 1 hour ago
E
Treasury Manager, Capital Markets
Equinix
Toronto, ON
- Full-time
Added 3 hours ago
WG
Automotive Fixed Operations Support Specialist – SmartVMA
Wagonmaster Group
AB · Calgary, Alberta
- Full-time
Are you an experienced Service Advisor or Service Manager who understands Fixed Operations, enjoys working with people, and is ready for a change from the long hours and weekend demands of…
Added 3 hours ago
OC
Collections Manager
Options Consulting Solutions
Toronto, ON
- $115,000 to $130,000 CAD / year
- Full-time
A respected firm is looking for a Collections Manager to lead its collections function and team within the Finance department. You will own the firm's collections strategy, reduce aged…
Added 3 hours ago
C
Manager, Destination Development, Québec City
Cantrav
Quebec, QC
- Full-time
A true business professional, relationship-driven, and commercially minded, the Manager, Destination Development – Québec City is responsible for building awareness, demand and long-term…
Added 3 hours ago
K
Trainee (m/w/d) in der Kontraktlogistik
Kuehne+Nagel
Montreal, QC
- Contract
…escalations, and partner closely with the National Revenue Manager, Sales, and Management to shape pricing strategies that support both new opportunities and long‑standing customer…
Added 3 hours ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
We are looking for our next Integrated Supply Chain Manager. Could it be you?
Added 3 hours ago
HR
Senior Project Manager
Hitachi Rail
Toronto, ON
- Full-time
The Senior Project Manager has the overall projects supervision and is responsible for their project P&L.
Added 3 hours ago
IP
Account Manager - Sales
Integrated Power Services
AB · Alberta, Canada
- $80,000 to $100,000 CAD / year
- Full-time
As an Account Manager, you will be an integral part of our sales team, responsible for sales growth and expanding our customer base. Leveraging your experience and expertise, you will play…
Added 3 hours ago
HR
Technical Specialist, Quality Assurance
Hitachi Rail
Toronto, ON
- Full-time
The Technical Specialist, Quality Assurance assumes the role of Quality Assurance Manager (QAM) within the Product/Project team organization and has the responsibility of assuring the…
Added 3 hours ago
IP
Account Manager - Sales
Integrated Power Services
AB · Edmonton, AB
- Full-time
As an Account Manager, you will be an integral part of our sales team, responsible for sales growth and expanding our customer base. Leveraging your experience and expertise, you will play…
Added 3 hours ago
OE
Senior Modernization Project Manager
Otis Elevator Co.
Winnipeg, MB
- Full-time
Otis Elevator Company is searching for a highly motivated Modernization Project Manager to oversee coordination of activities on multiple modernization installation projects. This is a…
Added 3 hours ago
MF
Funding and Data Officer
McConnell Foundation
Toronto, ON
- Full-time
…and any other database maintenance requests by the Funding…
Added 3 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 3 hours ago
ZS
Service Delivery Manager - Bilingual
Zodiac Solutions, Inc
Montreal, QC
- Full-time
Added 3 hours ago
AS
Senior Program Manager
Ardent SoftSol Inc.
Toronto, ON
- Contract
Added 3 hours ago
ST
Category (Strategic Sourcing) Manager - Indirect Spend
SPX Technologies
Field, BC
- Full-time
The Strategic Sourcing Manager for Indirect Spend is responsible for developing and executing sourcing strategies across key indirect categories, to ensure reliable supply, optimal total…
Added 3 hours ago
D
Spécialiste Senior des Médias Numériques
DAC
Montreal, QC
- Full-time

Pursuit

Supervisor, Global Partner Operations

Calgary, AB, Canada
Greater Calgary Metropolitan Area, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 4, 2026
Experience: 2+ years of experience in a high-volume reservation, hospitality, or customer service environment, including experience in a lead, supervisory, or team coordination capacity.
Posting language: English
Posted: Oct 6, 2026

Original job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

About The Role

The Global Partner Operations Supervisor is a hands-on people leader who supports a reservations team managing partner bookings across Pursuit’s portfolio of hotels, attractions, transportation, and food and beverage outlets. The role ensures accurate, timely support while balancing each business's priorities, inventory, and operational needs. Working alongside the team every day, the Supervisor coach's employees, coordinates daily priorities, resolves issues, and manages escalations, while handling reservations, phones, and email queues to keep service standards consistent and partner relationships strong.

The ideal candidate is detail-oriented, organized, and collaborative, with a service-first mindset, strong communication skills, and confidence in reservation systems. They thrive in a fast-paced, seasonal environment and lead by example to deliver reliable, partner-focused support.

Key Responsibilities

Operations

Oversee daily Partner Operations workflows, ensuring travel trade and MICE partner requests are handled accurately, efficiently, and in line with service standards.
Ensure reservations and inventory are managed accurately from initial inquiry to final touchpoint across assigned revenue disciplines (lodging, attractions, transportation, and food and beverage).
Stay actively involved in the frontline by answering phones, assisting with email queues, processing reservations, and stepping into where needed to maintain service levels.

People and Workforce

Lead workforce management for the team, including scheduling, monitoring daily coverage, and identifying capacity gaps, and activate contingency coverage during peak periods or service disruptions.
Coach and develop team members through regular feedback, one-on-ones, and onboarding, supporting individual growth and accountability.
Prepare and share regular performance and operational reporting with Partner Operations Managers.

Systems and Quality

Serve as a subject matter expert for Pursuit Products and the systems used by the team, supporting troubleshooting, training, and data accuracy.
Perform quality assurance checks on reservations, payments, partner communications, and team processes to maintain accuracy, compliance, and partner satisfaction.
Identify process gaps and inefficiencies and bring forward practical solutions.

Partners and Escalations

Serve as the first point of escalation for the team, resolving complex partner issues promptly and professionally and involving Managers when required.
Build strong relationships with key travel trade and MICE partners, acting as a point of contact for escalated or high-priority requests.

Collaboration

Work closely with the Partner Operations Managers to align priorities, communicate operational risks, and ensure consistent execution across the team.
Partner with the Partner Operations Support Manager to maintain SOPs, training resources, and best practices, and to review KPI performance and trends.

Qualifications

2+ years of experience in a high-volume reservation, hospitality, or customer service environment, including experience in a lead, supervisory, or team coordination capacity.
Demonstrated ability to lead, coach, and develop a team while staying hands-on, answering phones, working queues, and processing reservations alongside the team.
Experience managing workforce needs, including creating schedules, monitoring daily coverage and workloads, and adjusting resources to maintain service levels during peak periods.
Strong working knowledge of reservation systems, booking engines, and ticketing platforms, with the ability to support troubleshooting, training, and adoption.
Ability to monitor performance, interpret KPIs and SLAs, identify trends, and coach team members toward improved accuracy, service levels, and efficiency.
Experience handling escalations and difficult partner conversations calmly, with sound judgment and clear knowledge of when to involve leadership.
Strong attention to detail and comfort with quality assurance, including reviewing reservations, payments, and partner communications for accuracy and compliance.
Proven ability to drive change management by communicating expectations clearly, building team buy-in, and reinforcing new processes through follow-up and coaching.
Continuous improvement mindset, with a track record of identifying process gaps and proposing practical solutions.
Service-first, hospitality mindset toward partners, guests, and colleagues.
A sense of urgency and professionalism in a fast-paced, dynamic, and seasonal environment.
Ability to collaborate effectively with cross-functional and geographically dispersed teams.
Excellent written and verbal communication skills in English.
Comfort working with reports and dashboards to track performance and support decision-making.
Availability to work weekends, holidays, and extended hours as business needs require.

This job description describes this role at a high level, but no document can anticipate every single task, issue, or project. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company priority as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job could be based in Canada or the US and legal ability to work in both is required.

Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, age, disability, veteran status, and other protected characteristics.

Candidates must be legally authorized to work in the country where the position is based.

"LI-KO1"

About Us

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

Apply About employer

More about this job

Responsibilities

Lead daily partner reservation operations across lodging, attractions, transportation, and food and beverage, while remaining hands-on with calls, email queues, and bookings. Coach and schedule the team, monitor quality and performance, resolve escalations, maintain partner relationships, and improve operational processes.

Requirements

Requires at least two years of experience in a high-volume reservation, hospitality, or customer service environment, including lead, supervisory, or team coordination experience. Candidates should have reservation-system knowledge, workforce scheduling and coaching skills, strong communication and quality-assurance abilities, and availability for weekends, holidays, and extended hours as needed.

Skills

Team Leadership
Coaching and Employee Development
Workforce Scheduling
Reservation Management
Reservation Systems
Customer Service
Escalation Resolution
Quality Assurance
KPI and SLA Monitoring
Performance Reporting
Process Improvement
Change Management
Written and Verbal Communication
Cross-Functional Collaboration
Inventory Management

Benefits

Free Access to Pursuit Attractions
Discounts for Friends at Pursuit Attractions
Discounts on Hotel Stays, Dining, and Retail
Subsidized Mental Health and Wellness Resources

Visa sponsorship

Not detected in the job text

Keywords

Partner Operations
Travel Trade
MICE
Reservations
Hospitality
Lodging
Attractions
Transportation
Food and Beverage
Reservation Systems
Booking Engines
Ticketing Platforms
Workforce Management
Scheduling
Inventory Management
Quality Assurance
Partner Communications
Payments
Performance Reporting
KPIs
SLAs
Escalation Management
Change Management
Standard Operating Procedures
Training Resources
Process Improvement
Service Standards

Report this job