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Added 11 mins ago
FG
Laline - Part Time Team Lead - Vaughan Mills
Fox Group Canada Inc.
Vaughan, ON
- Part-time
The Part-Time Team Lead plays a key role in driving sales, delivering exceptional customer experiences, and supporting store leadership in daily operations. This role is hands-on and…
Added 11 mins ago
JI
Cashier - Part Time
J.D. Irving, Limited
St. Stephen, NB
- Part-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 11 mins ago
N
Mgr, Workforce Mgmt & Capacity Planning
Northwestel
Yellowknife, NT
- Full-time
Internal contacts include working closely with Managers of Field Operations, Call Centre, External Service Desk, Sales, Engineering and Project Managers as well as escalations to peers,…
Added 26 mins ago
Optical Practice Lead
HealthOne
Toronto, ON
We are looking for a hands-on and organized Optical Practice Lead to support the day-to-day operations of our optical clinic at [Location]. This is a single-site, execution-focused role…
Added 26 mins ago
UB
Full-time Store Supervisor | Boucherville
Urban Barn Ltd.
Boucherville, QC
- $17.35 to $22.35 CAD / hour
- Full-time
Help people create homes they love. Join the Urban Barn team as a Full-time Store Supervisor (or Shift Lead) at our Boucherville store in Quebec. With over 50 retail stores across the…
Added 26 mins ago
TA
SALES LEAD - PART TIME - CALL IT SPRING
The Aldo Group Inc / Le Groupe Aldo Inc.
Calgary, AB
- Part-time
Reporting to the Store Manager, the Part-Time Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates,…
Added 27 mins ago
FS
regional sales manager
Firefly Solar Inc.
Calgary, AB
- Full-time
Lead sales team in building relationships with business clients and manage negotiations of sales contracts
Added 27 mins ago
OO
Senior Manager, OCS.ca & eCommerce
OCS Ontario Cannabis Store
Toronto, ON
- $137,000 to $147,000 CAD / year
- Full-time
…day-to-day management of the OCS.ca channel. Serving as the business lead for Ontario's online cannabis retail channel, the role drives revenue growth, profitability, customer engagement,…
Added 27 mins ago
BP
Designated Pharmacy Manager
Boggio Pharmacy
Port Colborne, ON
- Full-time
Oversee day-to-day operations of the pharmacy, ensure that staff pharmacists are properly supported in their cognitive and patient care functions, and actively seek out new and innovative…
Added 43 mins ago
S
store manager, Duncan, B.C
Starbucks
Duncan, BC
- $59,400 to $78,450 CAD / year
Our Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in their communities.…
Added 43 mins ago
HB
Part Time Sales Associate - HUGO Outlet, Cross Iron Mills
HUGO BOSS Canada, Inc.
Rocky View, AB
- Part-time
- Other
Lead the team to achieve positive results by supporting top line sales, profit and loss management and inventory control.
Added 43 mins ago
GD
GARAGE - Team Leader PT - Park Place Mall
Groupe Dynamite, Inc Garage
Lethbridge, AB
- Part-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 43 mins ago
FB
Assistant Chef Manager
Farm Boy Inc.
Ottawa, ON
- From $21 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 43 mins ago
R(
Store Manager - Complexe Pointe-Claire
Reitmans (Canada) Ltée/Ltd
Pointe-Claire, QC
- Full-time
Operations: Manage inventory, compliance, and procedures. Demonstrate strong organizational, time management, prioritization, and multitasking skills.
Added 55 mins ago
DB
Heavy Equipment Operator, Multi-Skilled, Mine Operations - Fixed-Term Contract Fly In/Fly Out
De Beers Group
NT · Northwest Territories, Canada
- Contract
…company. Globally, we are a team of more than 20,000 people, with operations in Canada, Botswana, Namibia, and South Africa, and activities across the diamond value chain from exploration…
Added 55 mins ago
JH
EXPERIENCED TAX PREPARATION MANAGER - JACKSON HEWITT AT WALMART KIOSK
Jackson Hewitt Tax Service Inc.
Hamilton, ON
- Full-time
Lead daily kiosk operations and help your team deliver welcoming, professional services
Added 56 mins ago
JH
Experienced Tax Preparer - Walmart Kiosk - 3 locations
Jackson Hewitt Tax Service Inc.
Hamilton, ON
- Full-time
Lead daily kiosk operations, check supplies, distribute Jackson Hewitt flyers to shoppers walking by
Added 56 mins ago
B
Property Services Coordinator II
BGIS
Montreal, QC
- Full-time
…of the building(s). Provides administrative support to the Operations team in a variety of areas including Work Order Management, Health, Safety & Environmental, Contract Management,…
Added 58 mins ago
Retail Experience Lead
Fire & Flower Inc.
Sarnia, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 58 mins ago
Retail Experience Lead
Fire & Flower Inc.
Windsor, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 58 mins ago
Head of E-Commerce Operations
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Vaughan, ON · Pointe-Claire, QC
In this highly visible leadership role, you will shape and lead the end-to-end operational strategy for our e-commerce business. You will oversee our automated customer fulfilment centres,…
Added 58 mins ago
Retail Associate - Hourly - Stores
Fossil Group
Halton Hills, ON
We’re building what’s next at Fossil Group - and that chapter starts now. We have a vision to lead the industry in bold innovation across our products, experiences, and the way we connect…
Added 58 mins ago
Corporate Store Key Holder - Temporary
Bulk Barn
Toronto, ON
Lead and assist workers in performing their day-to-day tasks
Added 58 mins ago
Senior Manager, OCS.ca & eCommerce
OCS Ontario Cannabis Store
Toronto, ON
…day-to-day management of the OCS.ca channel. Serving as the business lead for Ontario's online cannabis retail channel, the role drives revenue growth, profitability, customer engagement,…
Added 58 mins ago
TA
SALES LEAD - PART TIME - CALL IT SPRING - LONDONDERRY
The Aldo Group Inc / Le Groupe Aldo Inc.
Edmonton, AB
- Part-time
Reporting to the Store Manager, the Part-Time Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates,…

Pursuit

Supervisor, Global Partner Operations

Calgary, AB, Canada
Greater Calgary Metropolitan Area, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 4, 2026
Experience: 2+ years of experience in a high-volume reservation, hospitality, or customer service environment, including experience in a lead, supervisory, or team coordination capacity.
Posting language: English
Posted: Oct 6, 2026

Original job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

About The Role

The Global Partner Operations Supervisor is a hands-on people leader who supports a reservations team managing partner bookings across Pursuit’s portfolio of hotels, attractions, transportation, and food and beverage outlets. The role ensures accurate, timely support while balancing each business's priorities, inventory, and operational needs. Working alongside the team every day, the Supervisor coach's employees, coordinates daily priorities, resolves issues, and manages escalations, while handling reservations, phones, and email queues to keep service standards consistent and partner relationships strong.

The ideal candidate is detail-oriented, organized, and collaborative, with a service-first mindset, strong communication skills, and confidence in reservation systems. They thrive in a fast-paced, seasonal environment and lead by example to deliver reliable, partner-focused support.

Key Responsibilities

Operations

Oversee daily Partner Operations workflows, ensuring travel trade and MICE partner requests are handled accurately, efficiently, and in line with service standards.
Ensure reservations and inventory are managed accurately from initial inquiry to final touchpoint across assigned revenue disciplines (lodging, attractions, transportation, and food and beverage).
Stay actively involved in the frontline by answering phones, assisting with email queues, processing reservations, and stepping into where needed to maintain service levels.

People and Workforce

Lead workforce management for the team, including scheduling, monitoring daily coverage, and identifying capacity gaps, and activate contingency coverage during peak periods or service disruptions.
Coach and develop team members through regular feedback, one-on-ones, and onboarding, supporting individual growth and accountability.
Prepare and share regular performance and operational reporting with Partner Operations Managers.

Systems and Quality

Serve as a subject matter expert for Pursuit Products and the systems used by the team, supporting troubleshooting, training, and data accuracy.
Perform quality assurance checks on reservations, payments, partner communications, and team processes to maintain accuracy, compliance, and partner satisfaction.
Identify process gaps and inefficiencies and bring forward practical solutions.

Partners and Escalations

Serve as the first point of escalation for the team, resolving complex partner issues promptly and professionally and involving Managers when required.
Build strong relationships with key travel trade and MICE partners, acting as a point of contact for escalated or high-priority requests.

Collaboration

Work closely with the Partner Operations Managers to align priorities, communicate operational risks, and ensure consistent execution across the team.
Partner with the Partner Operations Support Manager to maintain SOPs, training resources, and best practices, and to review KPI performance and trends.

Qualifications

2+ years of experience in a high-volume reservation, hospitality, or customer service environment, including experience in a lead, supervisory, or team coordination capacity.
Demonstrated ability to lead, coach, and develop a team while staying hands-on, answering phones, working queues, and processing reservations alongside the team.
Experience managing workforce needs, including creating schedules, monitoring daily coverage and workloads, and adjusting resources to maintain service levels during peak periods.
Strong working knowledge of reservation systems, booking engines, and ticketing platforms, with the ability to support troubleshooting, training, and adoption.
Ability to monitor performance, interpret KPIs and SLAs, identify trends, and coach team members toward improved accuracy, service levels, and efficiency.
Experience handling escalations and difficult partner conversations calmly, with sound judgment and clear knowledge of when to involve leadership.
Strong attention to detail and comfort with quality assurance, including reviewing reservations, payments, and partner communications for accuracy and compliance.
Proven ability to drive change management by communicating expectations clearly, building team buy-in, and reinforcing new processes through follow-up and coaching.
Continuous improvement mindset, with a track record of identifying process gaps and proposing practical solutions.
Service-first, hospitality mindset toward partners, guests, and colleagues.
A sense of urgency and professionalism in a fast-paced, dynamic, and seasonal environment.
Ability to collaborate effectively with cross-functional and geographically dispersed teams.
Excellent written and verbal communication skills in English.
Comfort working with reports and dashboards to track performance and support decision-making.
Availability to work weekends, holidays, and extended hours as business needs require.

This job description describes this role at a high level, but no document can anticipate every single task, issue, or project. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company priority as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job could be based in Canada or the US and legal ability to work in both is required.

Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, age, disability, veteran status, and other protected characteristics.

Candidates must be legally authorized to work in the country where the position is based.

"LI-KO1"

About Us

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

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More about this job

Responsibilities

Lead daily partner reservation operations across lodging, attractions, transportation, and food and beverage, while remaining hands-on with calls, email queues, and bookings. Coach and schedule the team, monitor quality and performance, resolve escalations, maintain partner relationships, and improve operational processes.

Requirements

Requires at least two years of experience in a high-volume reservation, hospitality, or customer service environment, including lead, supervisory, or team coordination experience. Candidates should have reservation-system knowledge, workforce scheduling and coaching skills, strong communication and quality-assurance abilities, and availability for weekends, holidays, and extended hours as needed.

Skills

Team Leadership
Coaching and Employee Development
Workforce Scheduling
Reservation Management
Reservation Systems
Customer Service
Escalation Resolution
Quality Assurance
KPI and SLA Monitoring
Performance Reporting
Process Improvement
Change Management
Written and Verbal Communication
Cross-Functional Collaboration
Inventory Management

Benefits

Free Access to Pursuit Attractions
Discounts for Friends at Pursuit Attractions
Discounts on Hotel Stays, Dining, and Retail
Subsidized Mental Health and Wellness Resources

Visa sponsorship

Not detected in the job text

Keywords

Partner Operations
Travel Trade
MICE
Reservations
Hospitality
Lodging
Attractions
Transportation
Food and Beverage
Reservation Systems
Booking Engines
Ticketing Platforms
Workforce Management
Scheduling
Inventory Management
Quality Assurance
Partner Communications
Payments
Performance Reporting
KPIs
SLAs
Escalation Management
Change Management
Standard Operating Procedures
Training Resources
Process Improvement
Service Standards

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