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Added 11 mins ago
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Internal: Adult Counsellor AC100626
nosp
Manitouwadge, ON
- Full-time
Collaboratively working with other Agency-assigned staff and committed to limiting service duplication, maintaining continuity of care through coordinated care planning, and achieving clear…
Added 11 mins ago
2 I/C Supervisor (Marine Atlantic Site) INTERNAL POSTING
Commissionaires Nova Scotia
North Sydney, NS
…Scotia, with global certifications for our exceptional customer service, management standards, and environmental…
Added 11 mins ago
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Peer Supporter - RAAM and Digital Front Door (DFD)
Stonehenge Therapeutic Community
ON · Guelph-Wellington, Ontario
- Full-time
…substance use. The Peer Supporter will play a vital role as a member of our multi-disciplinary teams by offering a range of practical and emotional supports within the RAAM framework and…
Added 11 mins ago
RS
Diesel Mechanic Technician Trainee
Ryder Supply Chain Solutions
London, ON
- Full-time
Ability to work independently and as a member of a team
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Personal Banking Associate
TD
Belleville, ON
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 11 mins ago
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Personal Banking Associate
TD
Toronto, ON
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 11 mins ago
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Pharmacy Assistant
Cencora
Edmonton, AB · CAN > AB > Edmonton > Savaryn
- Full-time
…needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective…
Added 11 mins ago
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House Attendant
Marriott
Victoria, BC
- Full-time
…according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and…
Added 11 mins ago
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Housekeeping Attendant
Marriott
Waterloo, ON
- Full-time
…markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta…
Added 11 mins ago
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Guest Experience Expert - Front Office
Marriott
Whistler, BC
- Full-time
…markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta…
Added 25 mins ago
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Field Operations Associate II (18-Month Contract)
Grainger Canada
Edmonton, AB
- Full-time
Employee discounts, team member perks and more!
Added 25 mins ago
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food service supervisor
Petro-Canada
Fort St. John, BC
- Full-time
Ensure that food and service meet quality control standards
Added 25 mins ago
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Cook
The Salvation Army in Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Part-time
The Cook is a team member of the Wiseman Centre, a faith-based shelter, who is responsible to provide healthy well balanced meals to residents of The Wiseman Centre.
Added 25 mins ago
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Appeals Coordinator
Jobgether
Canada
- Full-time
Support training for new employees and help ensure team members understand applicable procedures and performance standards.
Added 25 mins ago
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Intégrateur.trice en Contraintes de Cabine / Cabin Stress Integrator
Airbus Aircraft
Montreal, QC
- Full-time
…modifications de la configuration pour la production et les avions en service et supporter le développement (en cours & nouveaux…
Added 25 mins ago
RD
Client Experience Associate
RBC Dominion Securities
Collingwood, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering…
Added 25 mins ago
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Warehouse Associate
Swatch Group
Brampton, ON
- Full-time
Ensure all orders are verified by another team member prior to packing and shipment.
Added 25 mins ago
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Corporate Services Assistant
Upper Thames River Conservation Authority
London, ON
- Full-time
As a member of our team, you will support our mission by contributing your skills, knowledge, and experience to meaningful work. We believe diverse perspectives make us stronger and are…
Added 25 mins ago
TS
Thrift Store Clerk
The Salvation Army in Canada
Kemptville, ON
- Part-time
…independently and participate as an active and responsible team member in a cooperative team environment. Excellent interpersonal skills, integrity, and adaptability. Exhibit good listening…
Added 25 mins ago
ND
Commercial Operations Officer
NATO DIANA
Halifax, NS
- $9,820.4 CAD / month
- Full-time
NATO DIANA is comprised of a Board of Directors, representing all 32 nations, and an operational team referred to as the DIANA Executive (“DX”). Operating from three offices in Europe and…
Added 25 mins ago
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Strength and Conditioning Coach - CANSOFCOM (Ottawa)-EN
Canadian Forces Morale and Welfare Services
Ottawa, ON
- $77,120 to $90,780 CAD / year
- Full-time
…they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and…
Added 25 mins ago
AA
Stratège en affaires publiques et coordinateur.trice OACI / Public Affairs Strategist and ICAO Coordinator
Airbus Aircraft
Montreal, QC
- Contract
Bien-être / santé : Service médical sur site et accès à un service de navette publique entre Laval (station de métro Montmorency) et Mirabel, et une application de covoiturage.
Added 26 mins ago
TS
Cook
The Salvation Army Canada and Bermuda Territory
St. John's, NL · Wiseman Centre
- Part-time
The Cook is a team member of the Wiseman Centre, a faith-based shelter, who is responsible to provide healthy well balanced meals to residents of The Wiseman Centre.
Added 26 mins ago
TS
Thrift Store Clerk
The Salvation Army Canada and Bermuda Territory
Kemptville, ON
- Part-time
…independently and participate as an active and responsible team member in a cooperative team environment. Excellent interpersonal skills, integrity, and adaptability. Exhibit good listening…
Added 26 mins ago
TS
Kettle Driver
The Salvation Army Canada and Bermuda Territory
Kemptville, ON
- Part-time
Participate as an active and responsible team member.

Pursuit

Supervisor, Global Partner Operations

Calgary, AB, Canada
Greater Calgary Metropolitan Area, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 4, 2026
Experience: 2+ years of experience in a high-volume reservation, hospitality, or customer service environment, including experience in a lead, supervisory, or team coordination capacity.
Posting language: English
Posted: Oct 6, 2026

Original job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

About The Role

The Global Partner Operations Supervisor is a hands-on people leader who supports a reservations team managing partner bookings across Pursuit’s portfolio of hotels, attractions, transportation, and food and beverage outlets. The role ensures accurate, timely support while balancing each business's priorities, inventory, and operational needs. Working alongside the team every day, the Supervisor coach's employees, coordinates daily priorities, resolves issues, and manages escalations, while handling reservations, phones, and email queues to keep service standards consistent and partner relationships strong.

The ideal candidate is detail-oriented, organized, and collaborative, with a service-first mindset, strong communication skills, and confidence in reservation systems. They thrive in a fast-paced, seasonal environment and lead by example to deliver reliable, partner-focused support.

Key Responsibilities

Operations

Oversee daily Partner Operations workflows, ensuring travel trade and MICE partner requests are handled accurately, efficiently, and in line with service standards.
Ensure reservations and inventory are managed accurately from initial inquiry to final touchpoint across assigned revenue disciplines (lodging, attractions, transportation, and food and beverage).
Stay actively involved in the frontline by answering phones, assisting with email queues, processing reservations, and stepping into where needed to maintain service levels.

People and Workforce

Lead workforce management for the team, including scheduling, monitoring daily coverage, and identifying capacity gaps, and activate contingency coverage during peak periods or service disruptions.
Coach and develop team members through regular feedback, one-on-ones, and onboarding, supporting individual growth and accountability.
Prepare and share regular performance and operational reporting with Partner Operations Managers.

Systems and Quality

Serve as a subject matter expert for Pursuit Products and the systems used by the team, supporting troubleshooting, training, and data accuracy.
Perform quality assurance checks on reservations, payments, partner communications, and team processes to maintain accuracy, compliance, and partner satisfaction.
Identify process gaps and inefficiencies and bring forward practical solutions.

Partners and Escalations

Serve as the first point of escalation for the team, resolving complex partner issues promptly and professionally and involving Managers when required.
Build strong relationships with key travel trade and MICE partners, acting as a point of contact for escalated or high-priority requests.

Collaboration

Work closely with the Partner Operations Managers to align priorities, communicate operational risks, and ensure consistent execution across the team.
Partner with the Partner Operations Support Manager to maintain SOPs, training resources, and best practices, and to review KPI performance and trends.

Qualifications

2+ years of experience in a high-volume reservation, hospitality, or customer service environment, including experience in a lead, supervisory, or team coordination capacity.
Demonstrated ability to lead, coach, and develop a team while staying hands-on, answering phones, working queues, and processing reservations alongside the team.
Experience managing workforce needs, including creating schedules, monitoring daily coverage and workloads, and adjusting resources to maintain service levels during peak periods.
Strong working knowledge of reservation systems, booking engines, and ticketing platforms, with the ability to support troubleshooting, training, and adoption.
Ability to monitor performance, interpret KPIs and SLAs, identify trends, and coach team members toward improved accuracy, service levels, and efficiency.
Experience handling escalations and difficult partner conversations calmly, with sound judgment and clear knowledge of when to involve leadership.
Strong attention to detail and comfort with quality assurance, including reviewing reservations, payments, and partner communications for accuracy and compliance.
Proven ability to drive change management by communicating expectations clearly, building team buy-in, and reinforcing new processes through follow-up and coaching.
Continuous improvement mindset, with a track record of identifying process gaps and proposing practical solutions.
Service-first, hospitality mindset toward partners, guests, and colleagues.
A sense of urgency and professionalism in a fast-paced, dynamic, and seasonal environment.
Ability to collaborate effectively with cross-functional and geographically dispersed teams.
Excellent written and verbal communication skills in English.
Comfort working with reports and dashboards to track performance and support decision-making.
Availability to work weekends, holidays, and extended hours as business needs require.

This job description describes this role at a high level, but no document can anticipate every single task, issue, or project. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company priority as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job could be based in Canada or the US and legal ability to work in both is required.

Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, age, disability, veteran status, and other protected characteristics.

Candidates must be legally authorized to work in the country where the position is based.

"LI-KO1"

About Us

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

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More about this job

Responsibilities

Lead daily partner reservation operations across lodging, attractions, transportation, and food and beverage, while remaining hands-on with calls, email queues, and bookings. Coach and schedule the team, monitor quality and performance, resolve escalations, maintain partner relationships, and improve operational processes.

Requirements

Requires at least two years of experience in a high-volume reservation, hospitality, or customer service environment, including lead, supervisory, or team coordination experience. Candidates should have reservation-system knowledge, workforce scheduling and coaching skills, strong communication and quality-assurance abilities, and availability for weekends, holidays, and extended hours as needed.

Skills

Team Leadership
Coaching and Employee Development
Workforce Scheduling
Reservation Management
Reservation Systems
Customer Service
Escalation Resolution
Quality Assurance
KPI and SLA Monitoring
Performance Reporting
Process Improvement
Change Management
Written and Verbal Communication
Cross-Functional Collaboration
Inventory Management

Benefits

Free Access to Pursuit Attractions
Discounts for Friends at Pursuit Attractions
Discounts on Hotel Stays, Dining, and Retail
Subsidized Mental Health and Wellness Resources

Visa sponsorship

Not detected in the job text

Keywords

Partner Operations
Travel Trade
MICE
Reservations
Hospitality
Lodging
Attractions
Transportation
Food and Beverage
Reservation Systems
Booking Engines
Ticketing Platforms
Workforce Management
Scheduling
Inventory Management
Quality Assurance
Partner Communications
Payments
Performance Reporting
KPIs
SLAs
Escalation Management
Change Management
Standard Operating Procedures
Training Resources
Process Improvement
Service Standards

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