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Added 1 min ago
FH
Patient Care Coordinator, Mental Health & Substance Use Services (MH&SUS)
Fraser Health Authority
Chilliwack, BC
- $49.2 to $67.08 CAD / hour
- Full-time
…other members of the clinical team, provides input into the development of learning objectives; provides clinical support and guidance and evaluates the effectiveness of learning…
Added 1 hour ago
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MEMS Process Engineer
Norcada
AB · Edmonton, AB
- Full-time
Norcada is a MEMS, nanotechnology, and photonics company in Edmonton, Canada. The company focuses on the development and manufacturing of products with applications in environmental…
Added 1 hour ago
K
Experiential Designer (Exhibit & Environmental)
Kubik
Mississauga, ON
- Full-time
Shape the story: Work under the guidance of a Creative Director to design exhibits and environments that bring brands to life.
Added 1 hour ago
SM
Associate Director - Halifax
S M Software Solutions Inc
Halifax, NS
- Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 1 hour ago
DR
Director of Design
DMC Recruitment Group
Vancouver, BC
- Full-time
The Director of Design provides creative leadership and design direction across a diverse portfolio of commercial interior design projects, integrating research, strategy, and client needs…
Added 1 hour ago
SM
Associate Director - Halifax
S M Software Solutions Inc
Halifax, NS
- Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 1 hour ago
SM
Associate Director - Halifax
S M Software Solutions Inc
Halifax, NS
- Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 1 hour ago
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Head of Cinematography, Lighting
Netflix
Vancouver, BC
- Full-time
The Head of Cinematography, Lighting will collaborate closely with the Director, VFX Supervisor, Production Designer, Art Directors, Head of Cinematography, Layout, and other department…
Added 1 hour ago
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Associate Director-AI&Data
Accenture
Ottawa, ON · Montreal, QC
- Full-time
…than in artifacts, architectures never designed for autonomous software to act inside them, and no safe way to let AI touch a system of record. Closing that gap is the work: making the…
Added 2 hours ago
UO
Mental Health Intake Clinician
University of British Columbia
Vancouver, BC · UBCV | MacIsaac Health Building (GWHB)
- $7,727.33 to $11,112 CAD / month
- Full-time
The Mental Health Intake Clinician reports to the Director, Student Health & Wellbeing, and works closely with family physicians, nurse practitioners, psychiatrists, counsellors,…
Added 2 hours ago
TU
Mental Health Intake Clinician
The University of British Columbia
Vancouver, BC
- $7,727.33 to $11,112 CAD / month
- Full-time
The Mental Health Intake Clinician reports to the Director, Student Health & Wellbeing, and works closely with family physicians, nurse practitioners, psychiatrists, counsellors,…
Added 2 hours ago
VR
Director, Corporate Partnerships
Vancouver Rise FC
Vancouver, BC
- Full-time
Lead the commercial growth and strategic expansion of the Corporate Partnerships portfolio. The Director is responsible for developing the club's revenue strategy, identifying and securing…
Added 3 hours ago
CO
Marketing and Communications Officer
College of New Caledonia
Prince George, BC
- Full-time
Under general supervision from the Associate Director, this role is responsible for projects and campaigns across the institution, and will work closely with department and/or Campus…
Added 3 hours ago
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CSS Regional Lead - Associate Director
Aon
Toronto, ON
- Full-time
The Associate Director manages a team of specialists and CSS Team Lead(s) engaged in the fulfillment of service requirements for Aon Clients. Ultimately responsible for the performance of…
Added 4 hours ago
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Jr. Product Design Engineer
耐克森中国
Markham, ON
- Full-time
As a Jr. Product Design Engineer, you will report directly to the Engineering Technical Director. This role is being added to expand the team’s expertise in CableBuilder and its integration…
Added 4 hours ago
ND
Tenant Navigator
Nch’ḵay̓ Development Corporation
West Vancouver, BC
- Full-time
Director, Community Development (co-reporting)
Added 4 hours ago
PC
Enterprise Application - Experienced Designer, Senior Associate (Reliability Security Clearance Required)
Pwc Canada
Ottawa, ON
- Full-time
Manage defined workstreams or project components with guidance and build working relationships with client stakeholders at the manager and director levels.
Added 4 hours ago
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Enterprise Application - Experienced Designer, Senior Associate (Reliability Security Clearance Required)
PwC
Ottawa, ON · Toronto, ON
- Full-time
Manage defined workstreams or project components with guidance and build working relationships with client stakeholders at the manager and director levels.
Added 5 hours ago
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Construction Project Manager
Pursuit
Banff, AB
- Full-time
Report to the Sr. Director, Development Projects and work closely with the VP Ops
Added 5 hours ago
CO
Program Lead, Water/Wastewater Condition Assessment and Analytics
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
Main Function: This position is responsible to the Director of Infrastructure Capital Planning (ICP) to coordinate and provide guidance for operational programs and capital projects in…
Added 5 hours ago
PC
Contract and Compliance Specialist
Powerhouse Controls Ltd
Cambridge, ON
- Full-time
Reporting to the Director of Business Operations, the Contract and Compliance Specialist owns the commercial administration of customer orders from the pre-award stage through to close-out.…
Added 5 hours ago
A
Assistant Property and Rental Manager
Armco
Mascouche, QC
- Full-time
…Armco continues to grow; both in business diversification, development and its team of dedicated…
Added 5 hours ago
TS
Director of Finance
The Springer Group of Companies
Kingston, ON
- Full-time
We are a well-established and respected family-owned real estate investment and development business based in Kingston, seeking a seasoned Director of Finance to lead our high-performing…
Added 5 hours ago
CP
Master Data Analyst (12-month contract)
Champion Petfoods
AB · Greater Edmonton Metropolitan Area
- $86,000 to $115,000 CAD / year
- Contract
Reporting directly to the PMO Director and working in close partnership with the Master Data Manager, this "hands-on" role will be responsible for the accuracy, quality, and lifecycle…
Added 5 hours ago
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Technicien(ne) de service / Field Service Technician
Elopak
Boisbriand, QC
- Full-time
Reporting to the Technical Director, the Field Service Technician serves as the primary technical point of contact for our customers. In this role, you will support customers within your…

Pwc Canada

Enterprise Application - Experienced Designer, Senior Associate (Reliability Security Clearance Required)

Ottawa, ON, K1P 1E4, Canada

The salary range for this position is $84,700 - $134,700. · Full-time

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Job details

Pay: The salary range for this position is $84,700 - $134,700.
Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

Original job description

At PwC, our people in experience consulting specialise in providing consulting services focused on enhancing customer and employee experiences. These individuals analyse client needs, design and implement experience strategies, and offer guidance and support to help clients create memorable and impactful experiences that drive customer loyalty and employee engagement. Those in experience design at PwC will specialise in designing exceptional customer and employee experiences. Your work will involve utilising human-centred design principles to understand user needs, conduct research, and create intuitive and engaging experiences. Additionally, you will be responsible for collaborating with clients to develop user journeys, wireframes, prototypes, and visual designs that optimise interactions and deliver seamless experiences across various touchpoints.

The Opportunity:

As a Senior Associate in PwC’s Customer Transformation practice, you will support teams helping organizations design and deliver customer-centric strategies, experiences, interfaces, and operating models that drive growth, loyalty, and efficiency.

Support the delivery of customer transformation engagements, including customer strategy, experience design, brand design, and service/operating model improvements.
Conduct customer and user research, data analysis, insight generation, and analyze customer data (VoC, NPS, behavioral data) to identify insights and opportunities.
Support customer journey mapping, segmentation, personalization, service design, and experience improvement initiatives.
Design and oversee the deployment of sites using Lightning Web Runtime, including design system governance with Salesforce Experience Cloud.
Create high-fidelity wireframes, interactive prototypes, and UI mockups that align with brand and usability standards.
Support Salesforce CMS integration, contributing to sharing/visibility design for external users, with awareness of how Single Sign-On affects the experience.
Design and maintain a library of reusable design patterns and branding sets.
Support the implementation of Agentforce and Einstein Search, working alongside technical leads to ensure features align with the intended user experience. .
Develop structured deliverables, including presentations, models, and analyses, and collaborate with multidisciplinary teams (strategy, design, and technology) while conducting usability tests with diverse user groups.
Manage defined workstreams or project components with guidance and build working relationships with client stakeholders at the manager and director levels.

What you’ll bring to this role

Experience in digital experience architecture and UX strategy, including enterprise web portals, with strong understanding of Salesforce Experience Cloud and Lightning Web Runtime architecture.
Familiarity with customer journey mapping, Voice of Customer (VoC), customer insights approaches, and experience with design thinking and human-centered design methodologies.
Strong analytical capabilities, including both qualitative and quantitative analysis, with exposure to behavioral insights and innovation methods.
Experience supporting strategy, transformation, project planning, and project delivery initiatives within complex environments.
Strong storytelling, slide-writing, interpersonal, and emerging leadership skills, with the ability to communicate effectively across multidisciplinary teams.
Proven stakeholder management skills with manager- and director-level clients, including the ability to build and maintain strong client relationships.
Familiarity with the Salesforce digital customer platform, supported by certifications such as Salesforce Administrator, Platform Developer, App Builder, or Salesforce Architect.
Experience with web development standards and technologies, including HTML5, CSS3 (SLDS), JavaScript (ES6+), and integration of third-party services such as payment gateways and mapping tools into Experience Cloud using Apex, Flow, external services, and the Salesforce Metadata API.
Familiarity with authentication and security concepts relevant to external-facing portals - including single sign-on, social login, and data-sharing rules - to inform design decisions around access, visibility, and user experience.
Serve as the subject matter expert for Section 508 and WCAG compliance to ensure accessibility-first engineering and inclusive user experiences. Experience with Cloud to support design system governance and enable rapid, consistent deployment of new pages and features.
As a requirement for this role, a Reliability Security Clearance is required for current or future assignments as needed.

The salary range for this position is $84,700 - $134,700. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.
The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).

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More about this job

Responsibilities

You will support the design and delivery of customer-centric strategies, experiences, and operating models to drive growth and loyalty. This includes conducting user research, developing wireframes and prototypes, and overseeing the deployment of Salesforce-based digital experiences.

Requirements

The role requires experience in digital experience architecture, UX strategy, and Salesforce platforms, along with strong analytical and storytelling skills. Candidates must possess a Reliability Security Clearance and demonstrate proficiency in web development standards and design methodologies.

Skills

Salesforce Experience Cloud
Lightning Web Runtime
UX Strategy
Human-centred design
Customer journey mapping
Data analysis
Wireframing
Prototyping
Salesforce CMS
HTML5
CSS3
JavaScript
Apex
Accessibility compliance
Stakeholder management
Design thinking

Benefits

Inclusive benefits
Flexibility programs

Visa sponsorship

Not detected in the job text

Keywords

Salesforce Experience Cloud
Lightning Web Runtime
UX Strategy
Human-centred design
Customer journey mapping
Voice of Customer
Salesforce CMS
HTML5
CSS3
JavaScript
Apex
Flow
Salesforce Metadata API
Section 508
WCAG
Agentforce
Einstein Search
Design thinking
Data analysis
Stakeholder management
Reliability Security Clearance
Digital transformation
Service design
UI mockups
Single Sign-On
Accessibility
Consulting
Customer transformation
Brand design
Enterprise web portals

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