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Added 47 mins ago
CC
Graphic Designer
Creative Circle
Toronto, ON
- $35 to $40 CAD / hour
- Contract
Our client is seeking a talented and detail-oriented Graphic Designer to support the development of high-quality visual creative assets across both print and digital channels including…
Added 2 hours ago
SP
Graphic Designer
Superior Propane
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you…
Added 6 hours ago
AS
Solution Designer (Data Warehouse & Speech AI)
Apex Systems
Toronto, ON
- $70 to $82 USD / hour
- Contract
Apex Systems is a global IT services provider, and our consulting practice has an opening for a Senior Solution Designer (Data Warehouse and Speech AI) with experience across Speech AI,…
Added 9 hours ago
Lead Service/Experience Designer
NTT DATA Services
NS
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,…
Added 12 hours ago
A
Senior Interaction Designer [AQ-22855]
Aquent
Toronto, ON
- Contract
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision,…
Added 12 hours ago
A
Digital Product Designer [AQ-22856]
Aquent
Toronto, ON
- Contract
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training…
Added 1 day ago
AS
CCaaS Solution Designer/ TL
Apex Systems
Toronto, ON
- $80 to $82 USD / hour
- Full-time
Strong understanding of contact centre technologies and business processes, including IVR, call routing, call recording, quality monitoring, workforce management, and agent desktop…
Added 2 days ago
A
Electrical Drafter / Designer
Actalent
Calgary, AB
- $42 to $49 CAD / hour
- Contract
Our client is seeking a CAD Designer - Electrical to support the design and development of electrical systems, control panels, and electrical assemblies used in advanced industrial…
Added 2 days ago
IP
Mechanical Engineering Co-Op
IPS-Integrated Project Services
Vaughan, ON
- Internship
…architecture, engineering, project controls, procurement, construction management, and CQV of technically complex facilities, primarily in the life sciences industry. We are looking for a…
Added 2 days ago
TT
Solid Works Designer (CAD Designer)
TC Transcontinental
Paris, ON
- Full-time
Reporting to the Director of Manufacturing, the SolidWorks Designer (CAD Designer) will utilize SolidWorks for the creation of drawing packages for subsequent downstream manufacturing . The…
Added 3 days ago
Graphic Designer
Superior Plus Propane Talent Acquisition
ON
Reporting to the Senior Marketing Manager, Brand and Communications, the Graphic Designer develops and executes creative visual assets that support Superior's brand, marketing, customer…
Added 3 days ago
D&
Product and Brand Designer (UI/UX and Graphic Design) - Contract - Toronto On.
Dokainish & Company
Toronto, ON
- Contract
Since 2011, Dokainish & Company has been delivering world-class project management and project controls consultancy services. We specialize in working diligently and collaboratively with…
Added 3 days ago
CC
Studio Manager
Creative Circle
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
…overseeing project intake, resource allocation, timelines, workflow management, and deliverables across multiple concurrent projects. This person will be responsible for ensuring projects…
Added 3 days ago
IP
Mechanical Engineering Co-Op
IPS-Integrated Project Services
Vaughan, ON
- Internship
…architecture, engineering, project controls, procurement, construction management, and CQV of technically complex facilities, primarily in the life sciences industry. We are looking for a…
Added 4 days ago
A
Electrical Designer
Actalent
Markham, ON
- $38 to $46 CAD / hour
- Contract
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added 4 days ago
R(
Junior Designer, Fashion
Reitmans (Canada) Ltée/Ltd
Montreal, QC
- Full-time
We're looking for a creative, curious and fashion-passionate Junior Fashion Designer to join our Design team!
Added 4 days ago
MS
Mechanical Designer, Co-Op
Motorola Solutions
Vancouver, BC
- Full-time
At Motorola Solutions we are helping solve some of the biggest challenges around safety and physical security by developing advanced artificial intelligence (AI) technologies and products…
Added 5 days ago
A
Digital Product Designer [AQ-22135]
Aquent
Toronto, ON
- Contract
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training…
Added 5 days ago
A
Concepteur Mécanique
Actalent
Longueuil, QC
- $32 to $50 CAD / hour
- Contract
Design new tools and improve existing tooling for manufacturing and assembly applications.
Added 5 days ago
B
Graphic Designer
BESTSELLER
Montreal, QC
- Full-time
Virtual healthcare & well-being support - available anytime. Enjoy complimentary access to virtual healthcare and wellness platforms, giving you access to qualified professionals 24/7.
Added 5 days ago
S
Learning Experience Designer
sephora.com
Toronto, ON
- Full-time
Ready for a career glow-up? As Learning Experience Designer, you’ll be designing the learning experiences that help every Field Support Centre team member grow, perform, and make an impact…
Added 5 days ago
T
Intern, Production Design
THE·TEAM
Toronto, ON
- Full-time
…support in delivering creative for some of Canada’s largest and most impactful brands. You will be involved in a variety of campaigns and sporting events, working closely Designers,…
Added 5 days ago
Learning Experience Designer
Sephora
Toronto, ON
Ready for a career glow-up? As Learning Experience Designer, you’ll be designing the learning experiences that help every Field Support Centre team member grow, perform, and make an impact…
Added 6 days ago
W
Intern, Production Design
Wasserman
Toronto, ON · CAN - Toronto Office (Hanna Avenue)
- Full-time
…support in delivering creative for some of Canada’s largest and most impactful brands. You will be involved in a variety of campaigns and sporting events, working closely Designers,…
Added 6 days ago
GL
Designer
Groupe Lemur, Inc
Montreal, QC
- Full-time
We are seeking a highly creative and detail-oriented Designer to assist with the development of seasonal collections from concept to production. This role is responsible for the full design…

Pwc Canada

Enterprise Application - Experienced Designer, Senior Associate (Reliability Security Clearance Required)

Ottawa, ON, K1P 1E4, Canada

The salary range for this position is $84,700 - $134,700. · Full-time

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Job details

Pay: The salary range for this position is $84,700 - $134,700.
Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

Original job description

At PwC, our people in experience consulting specialise in providing consulting services focused on enhancing customer and employee experiences. These individuals analyse client needs, design and implement experience strategies, and offer guidance and support to help clients create memorable and impactful experiences that drive customer loyalty and employee engagement. Those in experience design at PwC will specialise in designing exceptional customer and employee experiences. Your work will involve utilising human-centred design principles to understand user needs, conduct research, and create intuitive and engaging experiences. Additionally, you will be responsible for collaborating with clients to develop user journeys, wireframes, prototypes, and visual designs that optimise interactions and deliver seamless experiences across various touchpoints.

The Opportunity:

As a Senior Associate in PwC’s Customer Transformation practice, you will support teams helping organizations design and deliver customer-centric strategies, experiences, interfaces, and operating models that drive growth, loyalty, and efficiency.

Support the delivery of customer transformation engagements, including customer strategy, experience design, brand design, and service/operating model improvements.
Conduct customer and user research, data analysis, insight generation, and analyze customer data (VoC, NPS, behavioral data) to identify insights and opportunities.
Support customer journey mapping, segmentation, personalization, service design, and experience improvement initiatives.
Design and oversee the deployment of sites using Lightning Web Runtime, including design system governance with Salesforce Experience Cloud.
Create high-fidelity wireframes, interactive prototypes, and UI mockups that align with brand and usability standards.
Support Salesforce CMS integration, contributing to sharing/visibility design for external users, with awareness of how Single Sign-On affects the experience.
Design and maintain a library of reusable design patterns and branding sets.
Support the implementation of Agentforce and Einstein Search, working alongside technical leads to ensure features align with the intended user experience. .
Develop structured deliverables, including presentations, models, and analyses, and collaborate with multidisciplinary teams (strategy, design, and technology) while conducting usability tests with diverse user groups.
Manage defined workstreams or project components with guidance and build working relationships with client stakeholders at the manager and director levels.

What you’ll bring to this role

Experience in digital experience architecture and UX strategy, including enterprise web portals, with strong understanding of Salesforce Experience Cloud and Lightning Web Runtime architecture.
Familiarity with customer journey mapping, Voice of Customer (VoC), customer insights approaches, and experience with design thinking and human-centered design methodologies.
Strong analytical capabilities, including both qualitative and quantitative analysis, with exposure to behavioral insights and innovation methods.
Experience supporting strategy, transformation, project planning, and project delivery initiatives within complex environments.
Strong storytelling, slide-writing, interpersonal, and emerging leadership skills, with the ability to communicate effectively across multidisciplinary teams.
Proven stakeholder management skills with manager- and director-level clients, including the ability to build and maintain strong client relationships.
Familiarity with the Salesforce digital customer platform, supported by certifications such as Salesforce Administrator, Platform Developer, App Builder, or Salesforce Architect.
Experience with web development standards and technologies, including HTML5, CSS3 (SLDS), JavaScript (ES6+), and integration of third-party services such as payment gateways and mapping tools into Experience Cloud using Apex, Flow, external services, and the Salesforce Metadata API.
Familiarity with authentication and security concepts relevant to external-facing portals - including single sign-on, social login, and data-sharing rules - to inform design decisions around access, visibility, and user experience.
Serve as the subject matter expert for Section 508 and WCAG compliance to ensure accessibility-first engineering and inclusive user experiences. Experience with Cloud to support design system governance and enable rapid, consistent deployment of new pages and features.
As a requirement for this role, a Reliability Security Clearance is required for current or future assignments as needed.

The salary range for this position is $84,700 - $134,700. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.
The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).

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More about this job

Responsibilities

You will support the design and delivery of customer-centric strategies, experiences, and operating models to drive growth and loyalty. This includes conducting user research, developing wireframes and prototypes, and overseeing the deployment of Salesforce-based digital experiences.

Requirements

The role requires experience in digital experience architecture, UX strategy, and Salesforce platforms, along with strong analytical and storytelling skills. Candidates must possess a Reliability Security Clearance and demonstrate proficiency in web development standards and design methodologies.

Skills

Salesforce Experience Cloud
Lightning Web Runtime
UX Strategy
Human-centred design
Customer journey mapping
Data analysis
Wireframing
Prototyping
Salesforce CMS
HTML5
CSS3
JavaScript
Apex
Accessibility compliance
Stakeholder management
Design thinking

Benefits

Inclusive benefits
Flexibility programs

Visa sponsorship

Not detected in the job text

Keywords

Salesforce Experience Cloud
Lightning Web Runtime
UX Strategy
Human-centred design
Customer journey mapping
Voice of Customer
Salesforce CMS
HTML5
CSS3
JavaScript
Apex
Flow
Salesforce Metadata API
Section 508
WCAG
Agentforce
Einstein Search
Design thinking
Data analysis
Stakeholder management
Reliability Security Clearance
Digital transformation
Service design
UI mockups
Single Sign-On
Accessibility
Consulting
Customer transformation
Brand design
Enterprise web portals

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