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Added 6 hours ago
B
Genesys Developer
BMO
Toronto, ON · YNG
- Full-time
…languages to develop high quality technology applications and services - including tools, standards, and relevant software platforms based on business…
Added 9 hours ago
SH
Diversity, Equity, Inclusion and Accessibility Associate - TFT
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
The Associate for Diversity, Equity and Inclusion (DEI) will work collaboratively with the Program Manager, DEI and Manager, Patient Relations and Patient Experience to support the…
Added 16 hours ago
PC
Enterprise Application - Experienced Designer, Senior Associate (Reliability Security Clearance Required)
Pwc Canada
Ottawa, ON
- Full-time
At PwC, our people in experience consulting specialise in providing consulting services focused on enhancing customer and employee experiences. These individuals analyse client needs,…
Added 16 hours ago
P
Enterprise Application - Experienced Designer, Senior Associate (Reliability Security Clearance Required)
PwC
Ottawa, ON · Toronto, ON
- Full-time
At PwC, our people in experience consulting specialise in providing consulting services focused on enhancing customer and employee experiences. These individuals analyse client needs,…
Added 17 hours ago
INFUSION COORDINATOR (15-MONTH) - ON-SITE - MISSISSAUGA
Green Shield Canada
Canada
health care services such as mental health, pharmacy, telemedicine, and chronic
Added 19 hours ago
SH
Licensed Practical Nurse
SE Health
Red Deer, AB
- Part-time
Under the direction of the Manager or Director of Care, the Licensed Practical Nurse (LPN) will use evidence-informed nursing knowledge, skill and judgment to provide integrated and…
Added 19 hours ago
R
Manager, Operations
RONA
Calgary, AB
- Full-time
…will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further…
Added 20 hours ago
SE
System Administrator
Summitt Energy
Mississauga, ON
- Full-time
…Technology department. The incumbent will be reporting to the Manager of Information Technology. The Systems Administrator will be responsible for desktop support, application support,…
Added 21 hours ago
BUSINESS DEVELOPMENT MANAGER – CLAIMS SOLUTIONS - HYBRID
Green Shield Canada
Toronto, ON
health care services such as mental health, pharmacy, telemedicine, and chronic
Added 22 hours ago
RM
Supervisor Infrastructure Services
Regional Municipality of Peel
Canada
- Other
…requirements and costs to IT project plans, operating plans, implementation plans, and ongoing support of IT services…
Added 22 hours ago
M
Project Manager - ERP
MNP
Burlington, ON · Markham, ON · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Make an impact within Digital Solutions as a Project Manager focused on ERP projects. As the successful candidate, you will be responsible for planning and leading ERP implementation,…
Added 1 day ago
T
Manager, Strategic Customer Onboarding
Tipalti
Toronto, ON
- $120,000 to $150,000 CAD / year
- Full-time
As the Manager, Strategic Onboarding, you will lead a team responsible for Tipalti's most complex and strategically important customer implementations, including both internally delivered…
Added 1 day ago
T
Customer Success Manager
Tipalti
Toronto, ON
- $77,600 to $97,000 CAD / year
- Full-time
As a Customer Success Manager, Scaled Accounts you will play a crucial role in ensuring our customers achieve their desired outcomes with our products/services. You will work to identify…
Added 1 day ago
AC
Product Manager, Cargo Solutions
Air Canada
Toronto, ON · Dorval, QC
- Full-time
Lead the development and implementation of new products, services, and enhancements, including defining requirements, customer value propositions, service standards, and operational needs.
Added 1 day ago
PLAN BUILD SPECIALIST- CONTRACT 12 MONTHS (HYBRID)
Green Shield Canada
Toronto, ON · Windsor, ON
health care services such as mental health, pharmacy, telemedicine, and chronic
Added 1 day ago
FH
Registered Nurse, Medicine, Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $41.42 to $59.52 CAD / hour
- Full-time
You’ll thrive in a supportive environment where teamwork is valued, your voice is heard, and your contributions are recognized. Whether you're advancing your clinical skills or building…
Added 1 day ago
GH
Senior Customer Success Manager
Greenspace Health
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
…technology and expertise they need to substantially improve how services are accessed, measured and…
Added 1 day ago
CF
Project Manager
CI Financial
Toronto, ON
- Full-time
At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an…
Added 2 days ago
HC
Account Manager, New Business
Hamilton Community Enterprises (HCE)
Hamilton, ON
- Full-time
…servicing an inherited book of accounts. Reporting to the Senior Manager, Business Development and Product Strategy, you will develop new business across the Greater Toronto and Hamilton…
Added 2 days ago
SC
Security Site Supervisor - Corporate
Securitas Canada
Toronto, ON
- Full-time
Serve as the primary liaison between the security team, facility departments, site leadership, contractors, emergency services, and the Security Manager.
Added 2 days ago
MC
Financial Services Representative - Full Time
Meridian Credit Union
Barrie, ON
- $50,000 to $53,000 CAD / year
- Full-time
As our Financial Services Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In…
Added 2 days ago
AE
Manager - Risk Management
American Express
Toronto, ON
- Full-time
International Governance and Control does sit within International Card Services (ICS) which comprises of all the issuing functions across all 28 international markets excluding the US -…
Added 2 days ago
EC
Regional Sales Manager, Central
Eaton Corporation
Toronto, ON
- Full-time
Eaton’s Electrical division is currently seeking a Regional Sales Manager, Central to join our CPDI (Critical Power Distribution Infrastructure) team. This hybrid position that is based out…
Added 2 days ago
SI
Data Center Operator
Salute Inc.
Toronto, ON
- Up to $38 CAD / hour
- Full-time
Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions,…
Added 2 days ago
S
Data Center Operator
Salute
Toronto, ON
- $38 CAD / hour
- Full-time
Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions,…

Pwc Canada

Enterprise Application - Experienced Designer, Senior Associate (Reliability Security Clearance Required)

Ottawa, ON, K1P 1E4, Canada

The salary range for this position is $84,700 - $134,700. · Full-time

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Job details

Pay: The salary range for this position is $84,700 - $134,700.
Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

Original job description

At PwC, our people in experience consulting specialise in providing consulting services focused on enhancing customer and employee experiences. These individuals analyse client needs, design and implement experience strategies, and offer guidance and support to help clients create memorable and impactful experiences that drive customer loyalty and employee engagement. Those in experience design at PwC will specialise in designing exceptional customer and employee experiences. Your work will involve utilising human-centred design principles to understand user needs, conduct research, and create intuitive and engaging experiences. Additionally, you will be responsible for collaborating with clients to develop user journeys, wireframes, prototypes, and visual designs that optimise interactions and deliver seamless experiences across various touchpoints.

The Opportunity:

As a Senior Associate in PwC’s Customer Transformation practice, you will support teams helping organizations design and deliver customer-centric strategies, experiences, interfaces, and operating models that drive growth, loyalty, and efficiency.

Support the delivery of customer transformation engagements, including customer strategy, experience design, brand design, and service/operating model improvements.
Conduct customer and user research, data analysis, insight generation, and analyze customer data (VoC, NPS, behavioral data) to identify insights and opportunities.
Support customer journey mapping, segmentation, personalization, service design, and experience improvement initiatives.
Design and oversee the deployment of sites using Lightning Web Runtime, including design system governance with Salesforce Experience Cloud.
Create high-fidelity wireframes, interactive prototypes, and UI mockups that align with brand and usability standards.
Support Salesforce CMS integration, contributing to sharing/visibility design for external users, with awareness of how Single Sign-On affects the experience.
Design and maintain a library of reusable design patterns and branding sets.
Support the implementation of Agentforce and Einstein Search, working alongside technical leads to ensure features align with the intended user experience. .
Develop structured deliverables, including presentations, models, and analyses, and collaborate with multidisciplinary teams (strategy, design, and technology) while conducting usability tests with diverse user groups.
Manage defined workstreams or project components with guidance and build working relationships with client stakeholders at the manager and director levels.

What you’ll bring to this role

Experience in digital experience architecture and UX strategy, including enterprise web portals, with strong understanding of Salesforce Experience Cloud and Lightning Web Runtime architecture.
Familiarity with customer journey mapping, Voice of Customer (VoC), customer insights approaches, and experience with design thinking and human-centered design methodologies.
Strong analytical capabilities, including both qualitative and quantitative analysis, with exposure to behavioral insights and innovation methods.
Experience supporting strategy, transformation, project planning, and project delivery initiatives within complex environments.
Strong storytelling, slide-writing, interpersonal, and emerging leadership skills, with the ability to communicate effectively across multidisciplinary teams.
Proven stakeholder management skills with manager- and director-level clients, including the ability to build and maintain strong client relationships.
Familiarity with the Salesforce digital customer platform, supported by certifications such as Salesforce Administrator, Platform Developer, App Builder, or Salesforce Architect.
Experience with web development standards and technologies, including HTML5, CSS3 (SLDS), JavaScript (ES6+), and integration of third-party services such as payment gateways and mapping tools into Experience Cloud using Apex, Flow, external services, and the Salesforce Metadata API.
Familiarity with authentication and security concepts relevant to external-facing portals - including single sign-on, social login, and data-sharing rules - to inform design decisions around access, visibility, and user experience.
Serve as the subject matter expert for Section 508 and WCAG compliance to ensure accessibility-first engineering and inclusive user experiences. Experience with Cloud to support design system governance and enable rapid, consistent deployment of new pages and features.
As a requirement for this role, a Reliability Security Clearance is required for current or future assignments as needed.

The salary range for this position is $84,700 - $134,700. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.
The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).

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More about this job

Responsibilities

You will support the design and delivery of customer-centric strategies, experiences, and operating models to drive growth and loyalty. This includes conducting user research, developing wireframes and prototypes, and overseeing the deployment of Salesforce-based digital experiences.

Requirements

The role requires experience in digital experience architecture, UX strategy, and Salesforce platforms, along with strong analytical and storytelling skills. Candidates must possess a Reliability Security Clearance and demonstrate proficiency in web development standards and design methodologies.

Skills

Salesforce Experience Cloud
Lightning Web Runtime
UX Strategy
Human-centred design
Customer journey mapping
Data analysis
Wireframing
Prototyping
Salesforce CMS
HTML5
CSS3
JavaScript
Apex
Accessibility compliance
Stakeholder management
Design thinking

Benefits

Inclusive benefits
Flexibility programs

Visa sponsorship

Not detected in the job text

Keywords

Salesforce Experience Cloud
Lightning Web Runtime
UX Strategy
Human-centred design
Customer journey mapping
Voice of Customer
Salesforce CMS
HTML5
CSS3
JavaScript
Apex
Flow
Salesforce Metadata API
Section 508
WCAG
Agentforce
Einstein Search
Design thinking
Data analysis
Stakeholder management
Reliability Security Clearance
Digital transformation
Service design
UI mockups
Single Sign-On
Accessibility
Consulting
Customer transformation
Brand design
Enterprise web portals

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