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Added 22 mins ago
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ServiceNow Principal Platform Architect
Yochana
Canada
- Contract
The ServiceNow Principal Platform Architect serves as the senior-most technical authority for ServiceNow platform strategy, architecture, governance, and transformation programs. This role…
Added 23 mins ago
1
Infrastructure Architect
123Dentist
Toronto, ON
- $150,000 to $175,000 CAD / year
- Full-time
The Infrastructure Architect is the senior technical engineer for 123Dentist’s server, identity, cloud, and network infrastructure, combining deep hands-on design and engineering with…
Added 1 hour ago
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AI Product Scaling Director
CIBC
Toronto, ON
- Full-time
…high-quality AI products safely, efficiently, and at scale. You'll architect and develop the reusable components, software development kits, testing frameworks, and delivery patterns that…
Added 2 hours ago
3
Senior Software Engineer - Java, Angular REQ_60 REQ_34
3Pillar
Canada
- Full-time
Elevate your expertise to new heights at 3Pillar, the premier destination for trailblazing senior software engineers like yourself. Picture collaborating with industry leaders, spearheading…
Added 2 hours ago
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Software Developer - PHP
AppDirect
Montreal, QC
- Full-time
We are looking to hire a skilled and ambitious Senior Software Developer in Montreal. You are a highly technical, hands-on PHP developer with a passion for producing maintainable and robust…
Added 2 hours ago
HR
Technical Specialist, Senior - Vital Software
Hitachi Rail
Toronto, ON
- Full-time
The Senior Software Technical Specialist leads the design, development, integration, and testing of complex operationally critical and safety-critical software systems within the railway…
Added 3 hours ago
SP
Senior Technical Architect
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
Salesforce Professional Services is looking for a Senior Technical Architect. You will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest,…
Added 4 hours ago
SP
Technical Architect Director - PubSec - Mulesoft Canada
Salesforce Partner Canada
Toronto, ON
- Full-time
The Director, Data Foundation Delivery is a senior leader who owns the strategy, architecture, and successful delivery of enterprise Data Foundation engagements for Salesforce Professional…
Added 9 hours ago
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Senior Backend Engineer .NET & Python
PosiTrace
Vancouver, BC
- Full-time
We're migrating toward MACH (Microservices, API-first, Cloud-native, Headless) and need a senior backend engineer to co-own that evolution.
Added 9 hours ago
Director of Software Development R&D - AI
Siemens
Saskatoon, SK
Multi-Agent Systems & Siemens EDA Tool Integration: Architect scalable agent runtimes and tool-calling protocols that can plan, act, reflect, iterate, and execute across Siemens EDA and…
Added 11 hours ago
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Martech AdTech Technical Architect
Capgemini
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are looking for a Senior Martech AdTech Technical/Solution Architect to
Added 11 hours ago
GC
Senior Forward Deployed Engineer
Greenlight Consulting
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Seniority: Senior - 5+ years full-stack engineering, 1+ year FDE or client-embedded delivery
Added 14 hours ago
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Senior Solutions Architect
Thri5 Inc.
Remote, Canada
- Full-time
- Remote
As a Senior Solutions Architect at Thri5, you'll be the primary technical partner for prospective and existing customers. You'll work closely with our founders and leadership team, sales,…
Added 17 hours ago
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Senior Backend Software Developer
Transactix
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are hiring a Senior Backend Software Developer. You will design, develop, and maintain scalable, high-performance backend systems for blockchain trading bots, working with MongoDB,…
Added 19 hours ago
NB
Senior Specialist Hybrid Telecom Platforms
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Specialist – Hybrid Telecom Platforms in the Infrastructure and Operations team at National Bank means acting as an expert in connectivity and cloud environments. This…
Added 19 hours ago
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AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
As an AI Solution Architect, you will serve as a senior individual contributor responsible for designing, documenting, and delivering solution-level architecture for initiatives requiring…
Added 19 hours ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
As an AI Solution Architect, you will serve as a senior individual contributor responsible for designing, documenting, and delivering solution-level architecture for initiatives requiring…
Added 19 hours ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
As an AI Solution Architect, you will serve as a senior individual contributor responsible for designing, documenting, and delivering solution-level architecture for initiatives requiring…
Added 19 hours ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
As an AI Solution Architect, you will serve as a senior individual contributor responsible for designing, documenting, and delivering solution-level architecture for initiatives requiring…
Added 19 hours ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
As an AI Solution Architect, you will serve as a senior individual contributor responsible for designing, documenting, and delivering solution-level architecture for initiatives requiring…
Added 23 hours ago
MI
Senior .NET Developer (VB.NET / C#)
Maarut Inc
Levis, QC
- Contract
In-depth knowledge of services and integration: RESTful APIs, SOAP services, WCF
Added 1 day ago
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Architect, Machine Learning (Principal Scientist)
Kinaxis
Ottawa, ON
- Full-time
Kinaxis is seeking a Machine Learning Architect to help define and advance our next generation of AI-driven capabilities. As part of the Product R&D organization, you will play a senior…
Added 1 day ago
PSR Catalog & TM Forum Enterprise Architect
Prodapt
Canada
…order-to-fulfillment, billing, and assurance value streams. The architect will ensure that PSR catalog and orchestration decisions align with the organization's target Business, Data,…
Added 1 day ago
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Enterprise Architect, AI Engineering – Security & Compliance
KPMG
Toronto, ON · ON
- Full-time
As the Enterprise Architect for AI Engineering, you will provide architectural leadership across our technology portfolio, with particular emphasis on security, compliance, risk management…
Added 1 day ago
WI
Technical Manager, Construction Interface
WSP in Canada
Ottawa, ON
- Full-time
You will serve as WSP’s senior technical counterpart to PSPC construction managers, CM partners, design‑assist trades, and senior client representatives. In this role, you will strengthen…

Pwc Canada

Enterprise Application - Experienced Designer, Senior Associate (Reliability Security Clearance Required)

Ottawa, ON, K1P 1E4, Canada

The salary range for this position is $84,700 - $134,700. · Full-time

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Job details

Pay: The salary range for this position is $84,700 - $134,700.
Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

Original job description

At PwC, our people in experience consulting specialise in providing consulting services focused on enhancing customer and employee experiences. These individuals analyse client needs, design and implement experience strategies, and offer guidance and support to help clients create memorable and impactful experiences that drive customer loyalty and employee engagement. Those in experience design at PwC will specialise in designing exceptional customer and employee experiences. Your work will involve utilising human-centred design principles to understand user needs, conduct research, and create intuitive and engaging experiences. Additionally, you will be responsible for collaborating with clients to develop user journeys, wireframes, prototypes, and visual designs that optimise interactions and deliver seamless experiences across various touchpoints.

The Opportunity:

As a Senior Associate in PwC’s Customer Transformation practice, you will support teams helping organizations design and deliver customer-centric strategies, experiences, interfaces, and operating models that drive growth, loyalty, and efficiency.

Support the delivery of customer transformation engagements, including customer strategy, experience design, brand design, and service/operating model improvements.
Conduct customer and user research, data analysis, insight generation, and analyze customer data (VoC, NPS, behavioral data) to identify insights and opportunities.
Support customer journey mapping, segmentation, personalization, service design, and experience improvement initiatives.
Design and oversee the deployment of sites using Lightning Web Runtime, including design system governance with Salesforce Experience Cloud.
Create high-fidelity wireframes, interactive prototypes, and UI mockups that align with brand and usability standards.
Support Salesforce CMS integration, contributing to sharing/visibility design for external users, with awareness of how Single Sign-On affects the experience.
Design and maintain a library of reusable design patterns and branding sets.
Support the implementation of Agentforce and Einstein Search, working alongside technical leads to ensure features align with the intended user experience. .
Develop structured deliverables, including presentations, models, and analyses, and collaborate with multidisciplinary teams (strategy, design, and technology) while conducting usability tests with diverse user groups.
Manage defined workstreams or project components with guidance and build working relationships with client stakeholders at the manager and director levels.

What you’ll bring to this role

Experience in digital experience architecture and UX strategy, including enterprise web portals, with strong understanding of Salesforce Experience Cloud and Lightning Web Runtime architecture.
Familiarity with customer journey mapping, Voice of Customer (VoC), customer insights approaches, and experience with design thinking and human-centered design methodologies.
Strong analytical capabilities, including both qualitative and quantitative analysis, with exposure to behavioral insights and innovation methods.
Experience supporting strategy, transformation, project planning, and project delivery initiatives within complex environments.
Strong storytelling, slide-writing, interpersonal, and emerging leadership skills, with the ability to communicate effectively across multidisciplinary teams.
Proven stakeholder management skills with manager- and director-level clients, including the ability to build and maintain strong client relationships.
Familiarity with the Salesforce digital customer platform, supported by certifications such as Salesforce Administrator, Platform Developer, App Builder, or Salesforce Architect.
Experience with web development standards and technologies, including HTML5, CSS3 (SLDS), JavaScript (ES6+), and integration of third-party services such as payment gateways and mapping tools into Experience Cloud using Apex, Flow, external services, and the Salesforce Metadata API.
Familiarity with authentication and security concepts relevant to external-facing portals - including single sign-on, social login, and data-sharing rules - to inform design decisions around access, visibility, and user experience.
Serve as the subject matter expert for Section 508 and WCAG compliance to ensure accessibility-first engineering and inclusive user experiences. Experience with Cloud to support design system governance and enable rapid, consistent deployment of new pages and features.
As a requirement for this role, a Reliability Security Clearance is required for current or future assignments as needed.

The salary range for this position is $84,700 - $134,700. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.
The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).

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More about this job

Responsibilities

You will support the design and delivery of customer-centric strategies, experiences, and operating models to drive growth and loyalty. This includes conducting user research, developing wireframes and prototypes, and overseeing the deployment of Salesforce-based digital experiences.

Requirements

The role requires experience in digital experience architecture, UX strategy, and Salesforce platforms, along with strong analytical and storytelling skills. Candidates must possess a Reliability Security Clearance and demonstrate proficiency in web development standards and design methodologies.

Skills

Salesforce Experience Cloud
Lightning Web Runtime
UX Strategy
Human-centred design
Customer journey mapping
Data analysis
Wireframing
Prototyping
Salesforce CMS
HTML5
CSS3
JavaScript
Apex
Accessibility compliance
Stakeholder management
Design thinking

Benefits

Inclusive benefits
Flexibility programs

Visa sponsorship

Not detected in the job text

Keywords

Salesforce Experience Cloud
Lightning Web Runtime
UX Strategy
Human-centred design
Customer journey mapping
Voice of Customer
Salesforce CMS
HTML5
CSS3
JavaScript
Apex
Flow
Salesforce Metadata API
Section 508
WCAG
Agentforce
Einstein Search
Design thinking
Data analysis
Stakeholder management
Reliability Security Clearance
Digital transformation
Service design
UI mockups
Single Sign-On
Accessibility
Consulting
Customer transformation
Brand design
Enterprise web portals

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