Jobs in Canada

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Added 1 hour ago
GC
Talent Acquisition & HR Manager
Game Companies
Toronto, ON
- Full-time
This is a hybrid role based in Toronto, with an expectation of working from our Queens Quay West office four days per week · Ability to work from our downtown Toronto office 4 days per week
Added 2 hours ago
PC
Salesforce Technical Manager
Pwc Canada
Toronto, ON · Vancouver, BC
- Full-time
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These…
Added 2 hours ago
T
Senior Manager, Software Development (Mobile Application)
Tangerine
Toronto, ON
- Full-time
Reporting to the Head of Engineering, Wealth. The Senior Manager of Engineering is responsible for providing leadership and direction on end-to-end technology design and implementation.…
Added 3 hours ago
BS
Technical Project Manager – Release Management
BrickRed Systems
Canada
- Contract
We are looking for a technically strong and delivery-oriented Technical Project Manager with experience working closely with software development and engineering teams, managing end-to-end…
Added 3 hours ago
RC
Data and Analytics Technical Manager
RSM Canada
Toronto, ON
- Full-time
Oversee delivery teams’ application of defined standards and best practices throughout implementation to support high-quality project delivery.
Added 5 hours ago
M
Director of Cloud & Kubernetes Platform
McKesson
Mississauga, ON
- Full-time
Partner with the networking team on engineering of DNS, traffic management, and load balancing platforms across cloud providers to support global application delivery.
Added 5 hours ago
IN
Cloud Architect
IKO North America
Mississauga, ON
- Full-time
The successful candidate must be based in Mississauga, Ontario, and work on-site
Added 6 hours ago
RU
Data and Analytics Technical Manager
RSM US LLP
Toronto, ON · Calgary, AB
- Full-time
Oversee delivery teams’ application of defined standards and best practices throughout implementation to support high-quality project delivery.
Added 8 hours ago
Principal Software Engineer (BE focused/full-stack)- Words With Friends
Zynga
Toronto, ON
…high-profile mobile games. On the backend, our servers and APIs support the mobile games that tens of millions of users enjoy every day. We support some of the world's largest mobile games…
Added 9 hours ago
TG
Senior DevOps/Site Reliability Engineer
TMX Group
Toronto, ON
- $125,000 to $135,000 CAD / year
- Full-time
Must Have(s):
Added 9 hours ago
TG
Senior DevOps/Site Reliability Engineer
TMX Group
Toronto, ON
- $125,000 to $135,000 CAD / year
- Full-time
Must Have(s):
Added 10 hours ago
Responsable technique des comptes infonuagiques | Cloud Technical Account Manager
Amazon
Montreal, QC
…gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of…
Added 10 hours ago
B
Technical Product Manager
BoomerangFX
Mississauga, ON
- $80,000 to $90,000 CAD / year
- Full-time
Location: Mississauga, Ontario - on-site, five days per week
Added 1 day ago
J
Django/Python Developer (Full-Stack) (NLM)
JobsInPython
Prince Edward, ON
- Full-time
…serve as the technical escalation point for complex, cross-application work. The role combines hands-on development with architecture, secure identity and database integration, lifecycle…
Added 1 day ago
BU
Data and Integrations Architect
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Reporting to IT Manager, Enterprise Solutions - Foundational Technologies, the Data and Integrations Architect is responsible for designing the data and integration architecture that…
Added 1 day ago
UH
Technical Specialist
University Health Network
Toronto, ON
- Full-time
…Developer, Data Engineers, Clinical/SME teams and Other Epic Application Team, this position is responsible for designing, developing, implementing, and maintaining scalable, reliable, and…
Added 1 day ago
MF
Cloud Platform Engineer
MTY Food Group
Montreal, QC
- Full-time
Work Environment: Hybrid (3 days per week in the office) · Hybrid work - 3 days per week in one of our offices
Added 1 day ago
DR
AWS Cloud Principle Engineer
DSI Recruiting
Toronto, ON
- $135,000 to $160,000 CAD / year
- Full-time
· Publish and maintain frontend packages through Azure DevOps Artifacts and support consuming application teams.
Added 1 day ago
MP
Manager, Application Support
Michael Page
Toronto, ON · Greater Toronto Area, Canada
- $110,000 to $115,000 CAD / year
- Full-time
This role leads application and automation production support, ensuring the reliability, availability, and performance of business-critical systems, APIs, integrations, and RPA solutions.…
Added 1 day ago
CC
RQ11860 - Database Administrator - Senior
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Must Have Experience:
Added 1 day ago
IR
Associate Vice President, Salesforce Engineering & Development
Info-Tech Research Group
Toronto, ON · London, ON
- Full-time
…a Quality Engineering Lead, and a Salesforce Administration Manager, all while partnering as a peer with Product Management and collaborating closely with a separate Architecture…
Added 1 day ago
RC
Database Administrator
Realtek Consulting LLC
Toronto, ON
- Contract
Job Location:Toronto,Ontario- (2 days per week in-person at Toronto Canada office preferred) · Candidates must have 10+ years of experience in enterprise database administration, specifically with Oracle and Microsoft SQL Server
Added 1 day ago
A
Senior Database Administrator (SQL Server, Oracle & Azure Cloud)-RQ11860
Amyantek
Toronto, ON
- Contract
Skills:Experience and expert knowledge in technology and/or application required including installation, configuration, maintenance, upgrade (technology stack) and cloning
Added 1 day ago
IS
DevOps & Cloud Infrastructure Engineer
Idealogical Systems Inc
Markham, ON
- Full-time
LogicalDox is a growing technology company seeking an experienced DevOps & Cloud Infrastructure Engineer to own our cloud infrastructure, deployment pipelines, automation, and operational…
Added 2 days ago
CL
Solutions Architect - Enterprise Content Management (ECM)
Canada Life
London, ON
- Full-time
Lead solution architecture activities from concept through implementation and operational support.

PwC Canada

Managed Services, Service Delivery Manager (Bilingual FR/EN)

Quebec, QC, Canada

The salary range for this position is $112,400 - $162,400. · Full-time

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Job details

Pay: The salary range for this position is $112,400 - $162,400.
Job type: Full-time
Apply by: Nov 22, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a SAP consulting generalist at PwC, you will focus on providing consulting services across various SAP applications to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of SAP applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

The Opportunity:

As a Managed Services, Service Delivery Manager (Bilingual FR/EN), unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. You will be responsible for managing the daily operations of one or more managed services contracts (Application, infrastructue, AI) ensuring ITSM norms are met.

You will be interacting with individuals of varying titles and skill sets as well as with the consulting service groups. This position is fast paced and growth-oriented, and you will be part of a hardworking team that encourages career development, collaboration, and work-life balance. Responsibilities include but are not limited to:

Ensure day-to-day service delivery meets or exceeds customer expectations and SLAs, including: active management of tickets; timely resolution of issues; leading team huddles to ensure work is progressing and management of hours worked.
Motivates and mentors the delivery teams to deliver outstanding customer service and adhere to defined processes and workflows.
Communicate issue status, including progress updates and ticket closure.
Identify and manage performance metrics in support of achieving Service goals and organizational strategies.
Work with clients and internal specialists to develop a backlog that is prioritized according to client requirements.
Monitor and manage ticket dashboards to ensure workloads are balanced and onshore and offshore percentages are maintained.
Facilitate escalation and collaboration between client leads, staff members and 3rd party partners.
Understand and manage project financials and the client contract, including any potential change requests.
Manage client transition/onboarding activities.
Work with project teams to facilitate the transition between project and support.
Develop tools and process to help grow the Application Managed Services teams.

What You'll Bring:

Your skills, knowledge, and experiences are what set you apart. Here's what we look for:

6+ years working in a technology environment.
Experience working in a consulting environment, and within a Managed Services environment including service quality oversight, billing and changes with the client.
Relevant work experience, including end user support and experience with managed services. Experience working with front office applications.
Knowledge of ITIL support processes and experience in applying them to the operation of support services.
Experience defining and improving processes, holding people accountable, and preparing and presenting performance metrics to leadership.
Proven leadership with a demonstrated ability to motivate a team to provide innovative solutions that deliver excellent customer service.
Ability to translate and articulate complex issues in an easy to understand manner.
Certification(s) Preferred: ITILv3 or v4 Foundations Certification. Familiarity or certification in one or many of the Following ITIL, DevOps, COBIT ou des technologies Workday, Salesforce, Oracle, Microsoft, Cisco etc.

This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.

The salary range for this position is $112,400 - $162,400. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.

The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).

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More about this job

Responsibilities

Manage daily operations for managed services contracts, ensuring service delivery meets customer expectations and service-level agreements through ticket oversight, team leadership, performance monitoring, and issue communication. Coordinate client priorities, escalations, contract financials, onboarding, and transitions between project and support teams while improving managed services processes and tools.

Requirements

Requires at least six years of experience in a technology environment, including consulting, managed services, end-user support, and front-office applications. Candidates should have ITIL support-process knowledge, experience improving processes and reporting performance metrics, strong team leadership and communication skills, and preferably an ITIL Foundation certification.

Skills

Service Delivery Management
Managed Services
IT Service Management
ITIL
Ticket Management
Customer Service
Team Leadership
Performance Metrics
Process Improvement
Contract and Financial Management
Escalation Management
Transition and Onboarding
Application Support
Bilingual Communication

Benefits

Inclusive Benefits
Flexible Work Programs
Variable Incentive Pay

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
Service Delivery
IT Service Management
ITIL
ITIL Foundation
DevOps
COBIT
Workday
Salesforce
Oracle
Microsoft
Cisco
Application Support
Infrastructure
Artificial Intelligence
Ticket Management
Service-Level Agreements
Performance Metrics
Client Contracts
Billing
Change Requests
Backlog Prioritization
Onshore and Offshore Delivery
Escalation Management
Client Onboarding
Service Transition
Front-Office Applications
Process Improvement
Customer Service
Bilingual French and English

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Work requirements

Jobs in Canada