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Added 12 mins ago
H
Mining Potash Lead
HDR
Toronto, ON · Saskatoon, SK · Vancouver, BC
- Full-time
…studies through design and into construction monitoring and operations. You can help clients push boundaries and meet evolving industrial demands while supporting resilient infrastructure…
Added 42 mins ago
FB
Assistant Deli/Cheese Manager
Farm Boy Inc.
Pickering, ON
- From $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 57 mins ago
Retail Experience Lead
Fire & Flower Inc.
Burlington, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 57 mins ago
Health Care Aide (PWLCL)
Connecting Care (2000) Inc.
Cold Lake, AB
At Connecting Care, we proudly embrace The Eden Alternative™ philosophy as a guiding force for every facet of community operations. This revolutionary approach to care prioritizes resident…
Added 57 mins ago
Senior Resource Manager
BIMM
Toronto, ON
Working closely with department leaders from Client Leadership, Operations, HR, Talent Team, and Finance, the Senior Resource Manager proactively identifies capacity constraints, staffing…
Added 57 mins ago
People Business Partner
Jack Morton Worldwide
Oakville, ON
We're looking for a People Business Partner to join us in Oakville, ON and support our North America operations as part of a global People team spanning seven countries. This isn't a…
Added 1 hour ago
Program Manager, Public Works
Regional Municipality of Wood Buffalo
Fort McMurray, AB
The Program Manager, Public Works is responsible for overseeing Public Works programming and its related projects, and initiatives. Utilizing consistent and standard approaches, the…
Added 1 hour ago
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Senior Product Manager
Blazesoft
Concord, ON
- Full-time
We're looking for a Senior Product Manager from the casino, iGaming, or sweepstakes industry who has been around the block, someone who does not need hand-holding to navigate a complex,…
Added 1 hour ago
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(CAN) Cashier
Walmart
Burnaby, BC
- Part-time
3. Promotes company sponsor programs, i.e., credit card service, product protection and charity initiatives.
Added 1 hour ago
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(CAN) Gérant du service à la clientèle
Walmart
Kirkland, QC
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 1 hour ago
TC
Assistant Store Manager Winners - Thunder Bay
TJX Canada – Winners, Marshalls, HomeSense
Thunder Bay, ON
- $48,592.5 to $68,029.5 CAD / year
- Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 1 hour ago
FB
Assistant Deli/Cheese Manager
Farm Boy Inc.
Pickering, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 1 hour ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Calgary, AB
- Contract
Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 1 hour ago
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Client Care Coordinator, Reproductive Mental Health - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
Reporting to the Program Manager or designate of the BC Women's Mental Health and Substance Use Program, the Client Care Coordinator provides clinical leadership and coordinates the…
Added 1 hour ago
RS
Integrated Health Nurse Manager
Rygiel Supports for Community Living
Hamilton, ON
- Full-time
Integrated Health Nurse Manager – Lead with Purpose
Added 1 hour ago
BF
Poultry Technician
Burnbrae Farms
Dufrost, MB
- Full-time
…nutritious, and affordable eggs and egg products. Across our operations, spanning 7 farms, 8 grading stations, 3 processing plants, and 2 distribution centres, we collect, grade, boil,…
Added 1 hour ago
AU
Security Guard - Concierge
Allied Universal
AB · Edmonton, AB
- $19 CAD / hour
- Full-time
…dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time…
Added 1 hour ago
ML
Senior Manager, HR Ops & Labour Relations
Maple Leaf Foods Inc
Mississauga, ON
- $122,000 to $172,000 CAD / year
- Part-time
As the Senior Manager, HR Ops & Labour Relations, you will lead HR Operations and Labour Relations support for sites with fewer than 200 employees. Reporting to Josh Torres, VP, Labour…
Added 1 hour ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…organization while delivering a broad range of human resources programs, services, and initiatives. The Human Resources Generalist serves as a trusted resource for administration, benefits,…
Added 1 hour ago
Retail Assistant Store Manager - Baltzan
Fire & Flower Inc.
Saskatoon, SK
The Retail Assistant Store Manager, under the direction of the Retail Store Manager, is primarily responsible for the daily business operations of the store including training and…
Added 2 hours ago
Technical Due Diligence Analyst
IREN
Vancouver, BC
Job Type: Full-Time | Location: Vancouver, BC | Department: Vancouver, BC | Reporting to: Senior Manager, Innovation | Work Location Type: #hybrid
Added 2 hours ago
NT
Records Management Clerk
NORTHWEST TERRITORIES POWER CORPORATION
Hay River, NT
- Full-time
…can affect NTPC's ability to perform safely, plan and execute Operations and Maintenance functions, and manage the Capital Plan. Government Legislation and Regulations govern public access,…
Added 2 hours ago
A
Director of Rooms Division (Full-Time)
AccorHotel
Ottawa, ON
- Full-time
…luxury hospitality across all guest-facing and heart-of-house…
Added 2 hours ago
AC
Accounts Payable Coordinator
Aston Carter
AB · Edmonton, Alberta
- $20 to $23 CAD / hour
- Contract
Our client is seeking an Accounts Payable Coordinator to support high-volume accounts payable operations within a fast-paced corporate environment. This role is responsible for processing…
Added 2 hours ago
AC
Chef Manager
Aramark Canada
Calgary, AB
- Full-time
As a Chef Manager, you will plan, guide, and execute contracted food services at the client site. You will be part of the management team for Food & Nutrition Services, responsible for…

Pwc Canada

Managed Services, Service Delivery Manager (Bilingual FR/EN)

Montreal, QC, H3B 4Y1, Canada
Quebec, QC, G1V 5C2, Canada

The salary range for this position is $112,400 - $162,400. · Full-time

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Job details

Pay: The salary range for this position is $112,400 - $162,400.
Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a SAP consulting generalist at PwC, you will focus on providing consulting services across various SAP applications to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of SAP applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

The Opportunity:

As a Managed Services, Service Delivery Manager (Bilingual FR/EN), unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. You will be responsible for managing the daily operations of one or more managed services contracts (Application, infrastructue, AI) ensuring ITSM norms are met.

You will be interacting with individuals of varying titles and skill sets as well as with the consulting service groups. This position is fast paced and growth-oriented, and you will be part of a hardworking team that encourages career development, collaboration, and work-life balance. Responsibilities include but are not limited to:

Ensure day-to-day service delivery meets or exceeds customer expectations and SLAs, including: active management of tickets; timely resolution of issues; leading team huddles to ensure work is progressing and management of hours worked.
Motivates and mentors the delivery teams to deliver outstanding customer service and adhere to defined processes and workflows.
Communicate issue status, including progress updates and ticket closure.
Identify and manage performance metrics in support of achieving Service goals and organizational strategies.
Work with clients and internal specialists to develop a backlog that is prioritized according to client requirements.
Monitor and manage ticket dashboards to ensure workloads are balanced and onshore and offshore percentages are maintained.
Facilitate escalation and collaboration between client leads, staff members and 3rd party partners.
Understand and manage project financials and the client contract, including any potential change requests.
Manage client transition/onboarding activities.
Work with project teams to facilitate the transition between project and support.
Develop tools and process to help grow the Application Managed Services teams.

What You'll Bring:
Your skills, knowledge, and experiences are what set you apart. Here's what we look for:

6+ years working in a technology environment.
Experience working in a consulting environment, and within a Managed Services environment including service quality oversight, billing and changes with the client.
Relevant work experience, including end user support and experience with managed services. Experience working with front office applications.
Knowledge of ITIL support processes and experience in applying them to the operation of support services.
Experience defining and improving processes, holding people accountable, and preparing and presenting performance metrics to leadership.
Proven leadership with a demonstrated ability to motivate a team to provide innovative solutions that deliver excellent customer service.
Ability to translate and articulate complex issues in an easy to understand manner.
Certification(s) Preferred: ITILv3 or v4 Foundations Certification. Familiarity or certification in one or many of the Following ITIL, DevOps, COBIT ou des technologies Workday, Salesforce, Oracle, Microsoft, Cisco etc.

This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.

The salary range for this position is $112,400 - $162,400. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.
The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).

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More about this job

Responsibilities

The Service Delivery Manager is responsible for overseeing daily operations of managed services contracts to ensure adherence to ITSM norms and SLAs. They will lead delivery teams, manage ticket backlogs, and facilitate collaboration between clients and internal specialists.

Requirements

Candidates must have 6+ years of experience in a technology and consulting environment with a strong background in managed services and ITIL processes. Proven leadership skills and the ability to manage performance metrics and client financials are essential for this role.

Skills

Service delivery management
ITSM
Managed services
ITIL
Performance metrics
Team leadership
SLA management
Project financials
Change management
Onboarding
Mentoring
Technical support
Business application consulting
Communication

Benefits

Competitive compensation
Inclusive benefits
Flexibility programs
Career development
Work-life balance

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
Service Delivery Manager
ITSM
ITIL
SAP
AI
Infrastructure
SLA
DevOps
COBIT
Workday
Salesforce
Oracle
Microsoft
Cisco
Consulting
Business Applications
Performance Metrics
Project Financials
Change Requests
Onboarding
Front Office Applications
Leadership
Mentoring
Ticket Management

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