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Added 23 mins ago
SD
Front Store Manager, Salaried Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Ottawa, ON
- Full-time
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
Added 23 mins ago
TT
Coordonnateur / Coordonnatrice Service clientèle Exploitation Temps plein Marshalls - Carrefour de la Rive-Sud
The TJX Companies, Inc.
Boucherville, QC
- Full-time
Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.
Added 1 hour ago
TC
Retail Store Associate Part Time HomeSense - Kenaston
TJX Canada – Winners, Marshalls, HomeSense
Winnipeg, MB
- Part-time
Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.
Added 1 hour ago
WC
(CAN) Gérant de rayon OMNI
Walmart Canada
Rouyn-Noranda, QC
- Full-time
Please login to your Workday account and use the Find Jobs report to apply for this job.
Added 1 hour ago
WC
(CAN) Leader de nuit
Walmart Canada
Rouyn-Noranda, QC
- Full-time
Please login to your Workday account and use the Find Jobs report to apply for this job.
Added 1 hour ago
TC
Retail Store Associate Part Time Marshalls - Linden Ridge
TJX Canada – Winners, Marshalls, HomeSense
Winnipeg, MB
- Part-time
Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.
Added 1 hour ago
SD
Front Store Manager, Salaried Full Time Day
Shoppers Drug Mart
Regina, SK
- Full-time
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
Added 2 hours ago
WC
(CAN) Consumables Lead Department Manager
Walmart Canada
AB · Edmonton, AB
- Full-time
Please login to your Workday account and use the Find Jobs report to apply for this job.
Added 2 hours ago
TT
Retail Store Associate Part Time Marshalls - Linden Ridge
The TJX Companies, Inc.
Winnipeg, MB
- Part-time
Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.
Added 2 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
5+ year demonstrable experience working with modern ERP environments and related business process domains (e.g. Dynamics 365, Oracle Fusion, Workday, SAP)
Added 3 hours ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Shelburne, ON
- Full-time
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
Added 3 hours ago
W
(CAN) Stocking 3 Team Lead
Walmart
AB
- Full-time
8. Complete GTA/Workday tasks and supports Management
Added 3 hours ago
W
(CAN) Leader d'équipe, mode
Walmart
Saint-Constant, QC
- Full-time
9. Complete GTA/Workday tasks and supports Management.
Added 3 hours ago
W
(CAN) Gérant de rayon OMNI
Walmart
Rouyn-Noranda, QC
- Part-time
Please login to your Workday account and use the Find Jobs report to apply for this job.
Added 3 hours ago
W
Fashion Team Lead
Walmart
Oakville, ON
- Full-time
9. Complete GTA/Workday tasks and supports Management.
Added 3 hours ago
GL
Senior Payroll Specialist
goeasy Ltd.
Mississauga, ON
- Full-time
Previous experience with UKG Pro/UltiPro, Workday, Dayforce, SAP, or Payworks.
Added 4 hours ago
W
(CAN) Leader de nuit
Walmart
Rouyn-Noranda, QC
- Full-time
Please login to your Workday account and use the Find Jobs report to apply for this job.
Added 4 hours ago
GF
Sales (Fitness Advisor) - Pickering Ridge
GoodLife Fitness
Pickering, ON
- Full-time
If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday and all job offers, requests for banking information or your SIN should be completed when…
Added 4 hours ago
CI
Sales Associate
Carters Inc.
Niagara-on-the-Lake, ON
- Part-time
If you are a CURRENT Carter’s employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally.
Added 5 hours ago
TC
Customer Service Coordinator- Full Time - Dorval Oakville
TJX Companies
Oakville, ON
- Full-time
Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.
Added 7 hours ago
GF
AV Install Technician - Waterloo
GoodLife Fitness
Waterloo, ON
- Full-time
If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday and all job offers, requests for banking information or your SIN should be completed when…
Added 7 hours ago
GF
Personal Trainer - Ottawa Lansdowne Park
GoodLife Fitness
Ottawa, ON
- Full-time
If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday and all job offers, requests for banking information or your SIN should be completed when…
Added 8 hours ago
I
Systems architect
iSteer
Toronto, ON
- Full-time
Added 8 hours ago
O
Guest Experience Representative
OMERS
Mississauga, ON · Square One
- Part-time
We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By…
Added 8 hours ago
CI
Sales Associate
Carters Inc.
Edmonton, AB
- Part-time
If you are a CURRENT Carter’s employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally.

Pwc Canada

Managed Services, Service Delivery Manager (Bilingual FR/EN)

Montreal, QC, H3B 4Y1, Canada
Quebec, QC, G1V 5C2, Canada

The salary range for this position is $112,400 - $162,400. · Full-time

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Job details

Pay: The salary range for this position is $112,400 - $162,400.
Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a SAP consulting generalist at PwC, you will focus on providing consulting services across various SAP applications to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of SAP applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

The Opportunity:

As a Managed Services, Service Delivery Manager (Bilingual FR/EN), unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. You will be responsible for managing the daily operations of one or more managed services contracts (Application, infrastructue, AI) ensuring ITSM norms are met.

You will be interacting with individuals of varying titles and skill sets as well as with the consulting service groups. This position is fast paced and growth-oriented, and you will be part of a hardworking team that encourages career development, collaboration, and work-life balance. Responsibilities include but are not limited to:

Ensure day-to-day service delivery meets or exceeds customer expectations and SLAs, including: active management of tickets; timely resolution of issues; leading team huddles to ensure work is progressing and management of hours worked.
Motivates and mentors the delivery teams to deliver outstanding customer service and adhere to defined processes and workflows.
Communicate issue status, including progress updates and ticket closure.
Identify and manage performance metrics in support of achieving Service goals and organizational strategies.
Work with clients and internal specialists to develop a backlog that is prioritized according to client requirements.
Monitor and manage ticket dashboards to ensure workloads are balanced and onshore and offshore percentages are maintained.
Facilitate escalation and collaboration between client leads, staff members and 3rd party partners.
Understand and manage project financials and the client contract, including any potential change requests.
Manage client transition/onboarding activities.
Work with project teams to facilitate the transition between project and support.
Develop tools and process to help grow the Application Managed Services teams.

What You'll Bring:
Your skills, knowledge, and experiences are what set you apart. Here's what we look for:

6+ years working in a technology environment.
Experience working in a consulting environment, and within a Managed Services environment including service quality oversight, billing and changes with the client.
Relevant work experience, including end user support and experience with managed services. Experience working with front office applications.
Knowledge of ITIL support processes and experience in applying them to the operation of support services.
Experience defining and improving processes, holding people accountable, and preparing and presenting performance metrics to leadership.
Proven leadership with a demonstrated ability to motivate a team to provide innovative solutions that deliver excellent customer service.
Ability to translate and articulate complex issues in an easy to understand manner.
Certification(s) Preferred: ITILv3 or v4 Foundations Certification. Familiarity or certification in one or many of the Following ITIL, DevOps, COBIT ou des technologies Workday, Salesforce, Oracle, Microsoft, Cisco etc.

This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.

The salary range for this position is $112,400 - $162,400. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.
The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).

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More about this job

Responsibilities

The Service Delivery Manager is responsible for overseeing daily operations of managed services contracts to ensure adherence to ITSM norms and SLAs. They will lead delivery teams, manage ticket backlogs, and facilitate collaboration between clients and internal specialists.

Requirements

Candidates must have 6+ years of experience in a technology and consulting environment with a strong background in managed services and ITIL processes. Proven leadership skills and the ability to manage performance metrics and client financials are essential for this role.

Skills

Service delivery management
ITSM
Managed services
ITIL
Performance metrics
Team leadership
SLA management
Project financials
Change management
Onboarding
Mentoring
Technical support
Business application consulting
Communication

Benefits

Competitive compensation
Inclusive benefits
Flexibility programs
Career development
Work-life balance

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
Service Delivery Manager
ITSM
ITIL
SAP
AI
Infrastructure
SLA
DevOps
COBIT
Workday
Salesforce
Oracle
Microsoft
Cisco
Consulting
Business Applications
Performance Metrics
Project Financials
Change Requests
Onboarding
Front Office Applications
Leadership
Mentoring
Ticket Management

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