At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.
The Opportunity
As an Operations and Procurement Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. You will work directly with clients and PwC engagement teams to solve complex operational and strategic problems and translate recommendations into practical results. You will be expected to take ownership of defined workstreams, structure ambiguous problems, independently drive work forward, and produce high-quality analysis and client-ready deliverables.
The role requires someone who is proactive, comfortable working in evolving project environments, and able to move between analysis, client engagement, workshop facilitation, project delivery and implementation. You will work with clients to understand their challenges, develop practical solutions, support decision-making, and help translate those decisions into action. Your role will include, but isn’t limited to:
- Leading or supporting defined components or workstreams of client engagements, taking responsibility for planning, analysis, deliverables and follow-through.
- Structuring ambiguous client problems into clear questions, analyses and practical workplans, identifying what information is required and proactively moving the work forward.
- Developing strategic plans, operational frameworks, and implementation roadmaps.
- Building trusted relationships with client counterparts and work directly with stakeholders to gather information, test findings, resolve issues and advance project outcomes.
- Preparing clear, concise and client-ready materials for working-level and executive audiences, translating complex analysis into practical insights and recommendations.
- Planning and facilitating client interviews, working sessions and workshops, including developing materials, synthesizing discussion and documenting decisions and actions.
- Collecting, cleansing and analyzing data to underpin diagnostics and opportunity assessments.
- Conducting qualitative and quantitative analysis, including document review, stakeholder interviews, process analysis, financial and operational modelling and comparative research.
- Conducting root-cause analysis and use data to identify opportunities, assess trade-offs and support evidence-based recommendations.
- Designing and documenting current and future-state processes, roles, responsibilities, decision rights, governance arrangements and performance measures.
- Supporting implementation through detailed planning, process redesign, pilots, change management, performance monitoring and other activities required to embed new ways of working.
- Managing priorities, milestones, dependencies and risks within assigned workstreams and escalate issues with proposed solutions.
- Working effectively across multiple priorities and projects, exercising judgment over where to focus effort and when additional direction is required.
- Collaborating effectively with multidisciplinary teams while being accountable for the quality and timely completion of assigned work.
- Identifying opportunities to improve the team's approach, analysis and deliverables.
- Demonstrating flexibility and willingness to travel as required to support client delivery.
What You'll Bring
Your skills, knowledge, and experiences are what set you apart. Here's what we look for:
- Bachelor's degree in business, Finance, Administration, Operations Management, Public Policy, Political Science, Science, Education, or a related discipline, with a minimum of 2 years of professional experience (including internships, co-ops, or early career roles) in consulting, operations, professional services, business administration, or related functions.
- Hands-on experience in at least two of the following areas: Program management and implementation; Policy or business analysis; Operating model and governance design; Strategic planning and performance measurement; Process improvement and operational efficiency (e.g., Lean, Six Sigma); Stakeholder engagement and change management; Financial analysis and budgeting; Regulatory compliance and risk management; Digital transformation and IT systems; Project management methodologies (e.g., Agile, Waterfall); Data analytics, modelling or analysis ; Consulting or advisory services .
- Experience developing presentations and visualizations (PowerPoint, Power BI, Tableau basics).
- Familiarity with data tools or programming languages (SQL, Python, Alteryx) is an asset; and strong analytical and modeling skills using simulation tools and AI.
- Excellent client-facing communication and presentation skills with demonstrated ability to engage stakeholders at multiple levels and lead workstreams. Ability to communicate complex or sensitive findings clearly, practically and professionally.
- High professional integrity, a collaborative mindset, proactive ownership of assignments, and a strong desire to learn including: Demonstrated self-starter who takes ownership of work, identifies what needs to be done and follows through; Comfort working with ambiguity and able to independently structure problems, develop an approach and move work toward a clear outcome; Strong bias toward action and results, with demonstrated ability to manage competing priorities, meet commitments and proactively address barriers to delivery.
- Sound judgment, including knowing when to move forward independently, when to test an approach and when to escalate an issue.
- PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.
This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.
The salary range for this position is $87,700 - $137,700. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.
Why you’ll love PwC
We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at:
https://jobs-ca.pwc.com/ca/en/life-at-pwc
PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.
We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.
The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).
