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Added 1 hour ago
T
Director, Data Platform Engineering
TD
Toronto, ON
- Full-time
Act as the senior escalation point for critical engineering, platform, operational, and delivery issues.
Added 2 hours ago
PS
Senior Business Analyst
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- Full-time
We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's…
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RB
Associate Director, Market Risk (FRTB Capital)
Royal Bank of Canada
Toronto, ON
- Full-time
Bachelor’s degree in finance, Engineering, Mathematics, or related quantitative discipline; advanced degree preferred.
Added 2 hours ago
AB
DevOps Automation Engineer (OpenShift / .NET / CI/CD)
Ateko, backed by Bell Canada
Mississauga, ON
- Contract
7+ years in DevOps, Platform Engineering, Release Engineering or software delivery.
Added 3 hours ago
W
Data Scientist
Wiraa
Canada
- Full-time
You will collaborate closely with cross-functional teams including Product, Engineering, Marketing, and Operations to translate data insights into actionable strategies. Your expertise will…
Added 3 hours ago
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Forward Deployment Engineer Lead- Commercial
''
Toronto, ON
- Full-time
- Other
…Commercial domains. The position also collaborates across AI Platform & Engineering, Knowledge Engineering, AI Deployment & Enablement, Governance & Operations, and senior business…
Added 4 hours ago
NB
Senior AI Scientist
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Montreal, QC
- Full-time
A career as a Senior Artificial Intelligence (AI) Scientist on the AI Factory team at National Bank means playing a key role in evaluating, optimising and monitoring the performance of AI…
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Technical Architect Director - PubSec - Mulesoft Canada
Salesforce Partner Canada
Toronto, ON
- Full-time
The Director, Data Foundation Delivery is a senior leader who owns the strategy, architecture, and successful delivery of enterprise Data Foundation engagements for Salesforce Professional…
Added 5 hours ago
Senior Software Engineer, International
Robinhood
Toronto, ON
As a Senior Full Stack Software Engineer, you will be a core technical driver for Robinhood’s global expansion initiatives. You will bridge high-performance frontend interfaces with…
Added 6 hours ago
XI
Director, Network Development & Operations
Xplore Inc
Fredericton, NB · Woodstock, NB · Cornwall, ON · Markham, ON · Calgary, AB
- Full-time
The Director, Network Development & Operations is the senior leader responsible for turning Xplore’s network architecture into an automated, scalable production network, delivering Core &…
Added 8 hours ago
B
Professional, Engineering - Multidisciplinary Design, Analysis & Optimization (MDAO / MDO)
Bombardier
Dorval, QC
- Full-time
Integrate optimization algorithms, machine-learning models, disciplinary analysis tools, and pre/post-processing utilities within the company's Digital Engineering environment.
Added 8 hours ago
S
Senior QA Automation Engineer / Lead – eCommerce Payments
Simpliigence
Canada
- Contract
We are hiring a hands-on Senior QA Automation Engineer to lead QA for Adyen payment projects on a large global eCommerce platform for a leading consumer brand.
Added 8 hours ago
R
Associate Director, Market Risk (FRTB Capital)
RBC
Toronto, ON
- Full-time
Bachelor’s degree in finance, Engineering, Mathematics, or related quantitative discipline; advanced degree preferred.
Added 8 hours ago
F
Senior Software QA Specialist – FortiGate Cloud
Fortinet
Burnaby, BC
- Full-time
…devices, and data everywhere. We are currently seeking a dynamic Senior Software QA Specialist to contribute to the success of our rapidly growing…
Added 8 hours ago
Director, Operations, AI Data Centre
Bell
Regina, SK
Reporting to the senior AI Fabric Operations leadership team, the Director is accountable for all aspects of site operations, including critical facility infrastructure, customer service…
Added 9 hours ago
C
Finance Lead, Planning & Analysis
CBRE
Toronto, ON
- Full-time
In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace…
Added 9 hours ago
MC
Cloud Platform Engineer – Kubernetes (36051)
Myticas Consulting
Toronto, ON
- Contract
Myticas Consulting is seeking an experienced Cloud Platform Engineer – Kubernetes to support enterprise cloud infrastructure, container platforms, and application engineering teams.
Added 9 hours ago
MH
Junior/Senior Full-Stack Developer (AI/ML)
ManpowerGroup Hong Kong
Vancouver, BC
- Full-time
Candidates with more experience will be considered as Senior Developer
Added 9 hours ago
SL
Senior AI Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto Atria
- Full-time
Corporate IT is seeking an experienced Senior AI Engineer to design, develop, deploy, and support enterprise-grade Artificial Intelligence, Machine Learning, and Generative AI solutions on…
Added 9 hours ago
I
Staff Software Developer (Pre-ID Relo)
Intuit
Toronto, ON
- Full-time
Staff engineers at Intuit lead without authority. You will influence roadmap, unblock teams, mentor senior engineers, and represent HCM technical strategy to senior engineering and product…
Added 9 hours ago
CE
Architecte Matériel Senior
CMC Electronics
Montreal, QC
- Full-time
…requirements. Document decisions (block diagrams, the Hardware Engineering Development Plan, balancing performance, reliability, safety, cost, and design reuse, and aligning with the…
Added 9 hours ago
AC
Product Marketing Specialist
Amaris Consulting | Part of Mantu
Oakville, ON
- Full-time
You’ll contribute to marketing activities across membrane portfolios and a wider Technologies platform.
Added 9 hours ago
PC
Senior Associate, Workflows and Automation (Sr. ServiceNow Developer)
PwC Canada
Toronto, ON
- Full-time
As a Senior Associate, Workflows and Automation (Sr. ServiceNow Developer), unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role…
Added 9 hours ago
D
Senior Consultant, Microsoft Dynamics 365 - Digital Customer
Deloitte
Toronto, ON
- Full-time
We are seeking a Senior Consultant, Microsoft Dynamics 365 on a 1 year fixed term contract to help organizations maximize the value of their Microsoft Dynamics 365 investments through…
Added 9 hours ago
UO
ERP Oracle DBA Specialist - Information Technologies
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Calgary, AB
- Full-time
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PwC Canada

Senior Associate, Workflows and Automation (Sr. ServiceNow Developer)

Toronto, ON, Canada

The salary range for this position is $84,700 - $134,700. · Full-time

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Job details

Pay: The salary range for this position is $84,700 - $134,700.
Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 13, 2026

Original job description

Line of Service
Advisory

Industry/Sector
Not Applicable

Specialism
Managed Services

Management Level
Senior Associate

Job Description & Summary
At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data.

As a cybersecurity generalist at PwC, you will focus on providing comprehensive security solutions and experience across various domains, maintaining the protection of client systems and data. You will apply a broad understanding of cybersecurity principles and practices to address diverse security challenges effectively.

The Opportunity

As a Senior Associate, Workflows and Automation (Sr. ServiceNow Developer), unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:.

Join our Managed Security Services team as a Senior Associate, Workflows and Automation (Sr. ServiceNow Developer), playing a critical role in how we detect, manage, and respond to security incidents on behalf of our clients.

Architect and implement ServiceNow workflows supporting cybersecurity operations, including incident response, detection engineering tracking, alert correlation, and customer interaction models.

Lead the design and execution of integrations between ServiceNow and external platforms (e.g., SIEM, SOAR, CMDB, ticketing systems).

Leverage deep knowledge of Customer Service Management (CSM), IT Service Management (ITSM) and Technology Service Provider Management (TPSM) modules to support cybersecurity use cases across a global managed services practice.

Translate cybersecurity and operational requirements into scalable ServiceNow solutions aligned with ISO27001, SOC 2 Type 2, and NIST guidelines.

Apply working knowledge of incident management processes - detection, triage, escalation, correlation, and response - to design workflows that reflect real-world SOC operations and client SLAs.

Collaborate cross-functionally with cyber analysts, engineers, service delivery, and leadership to ensure workflows meet both operational and strategic needs.

Contribute to platform roadmap discussions and automation strategy, helping shape the future of our managed services delivery model.

Build dashboards, metrics, and KPIs that reflect cyber operations performance, supporting transparency and continuous improvement for both internal teams and clients.

Maintain platform stability through proper version control, change management, and upgrade planning - ensuring reliability of the systems our teams and clients depend on.

What You'll Bring
Your skills, knowledge, and experiences are what set you apart. Here's what we look for:

Integrity and Reliability - A track record of consistency, ownership, and dependability, particularly in time-sensitive, high-pressure environments common in security operations.

A Collaborative Mindset - Genuine enjoyment in working across teams, valuing the perspectives of cyber analysts, engineers, and leadership, and contributing to a supportive team culture.

Strong Communication Skills - The ability to clearly articulate technical concepts to both technical and non-technical stakeholders, building trust and clarity across all levels.

Resourcefulness and Problem-Solving - Comfort navigating ambiguity, troubleshooting independently, and finding practical solutions when documentation or precedent is limited.

A Growth Mindset - A genuine willingness to learn, stay current with evolving security operations practices, ServiceNow platform updates, and industry frameworks.

A Client-Centered Approach - An understanding that the workflows you build directly impact how effectively client security incidents are detected, managed, and resolved.

Managed Services Experience - Prior experience working within or supporting a managed security services (MSSP) environment, with an understanding of SLAs, multi-tenant considerations, and service delivery pressures.

Incident Management Fluency - Solid understanding of incident detection, response, escalation, and correlation, and how these translate into ServiceNow workflow logic.

Technical Depth - 5+ years of ServiceNow development experience with a focus on CSM, TPSM and ITSM modules; strong scripting skills (JavaScript, GlideScript, etc.) and experience with REST APIs; familiarity with ISO27001, SOC 2, and NIST frameworks.

Adaptability - Experience working effectively in a remote or distributed team environment, staying self-sufficient and proactive regardless of location or team structure.

This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.

The salary range for this position is $84,700 - $134,700. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

Required Skills

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Azure Data Factory, Communication, Creativity, Cybersecurity, Cybersecurity Framework, Cybersecurity Policy, Cybersecurity Requirements, Cybersecurity Strategy, Embracing Change, Emotional Regulation, Empathy, Encryption Technologies, Inclusion, Intellectual Curiosity, Learning Agility, Managed Services, Optimism, Privacy Compliance, Regulatory Response, Security Architecture {+ 8 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship?
No

Government Clearance Required?
No

Job Posting End Date
October 5, 2026

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.

The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).

Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.

L’utilisation de l’intelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement, nous comptons sur l’IA pour améliorer votre expérience. Par exemple, pendant l’examen du curriculum vitæ ou l’élaboration d’une liste de recommandations personnalisées, un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour l’entrevue. L’IA nous aide à mieux lutter contre les préjugés, car l’évaluation des candidats se fait de façon juste et équitable, sans que les informations d’identification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et d’évaluer le lien entre leurs compétences, leur expérience et leurs chances de réussir chez PwC Canada. Bien que l’IA facilite certaines étapes de notre processus de recrutement, les décisions finales d’embauche sont toujours prises par des personnes. Pour en savoir plus sur l’utilisation et la protection de vos données personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).

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More about this job

Responsibilities

Design and implement ServiceNow workflows and integrations for cybersecurity operations, including incident response, alert correlation, and client interactions. Develop operational dashboards and metrics, contribute to automation strategy, and maintain platform stability through version control, change management, and upgrade planning.

Requirements

Requires 5+ years of ServiceNow development experience, particularly with CSM, ITSM, and TPSM, along with strong JavaScript or GlideScript skills and REST API experience. Candidates should understand managed security services and incident management, be familiar with ISO 27001, SOC 2, and NIST, and demonstrate collaboration, communication, reliability, and adaptability.

Skills

ServiceNow Development
Customer Service Management
IT Service Management
JavaScript
GlideScript
REST APIs
Cybersecurity Operations
Incident Management
Workflow Automation
Systems Integration
Managed Security Services
Dashboard and KPI Development
Change Management
Communication
Problem-Solving

Benefits

Inclusive Benefits
Flexibility Programs
Variable Incentive Pay

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Customer Service Management
IT Service Management
JavaScript
GlideScript
REST APIs
Cybersecurity
Managed Security Services
Security Operations Center
Incident Response
Incident Detection
Alert Correlation
Detection Engineering
Security Information and Event Management
Security Orchestration, Automation and Response
Workflow Automation
Systems Integration
ISO 27001
SOC 2 Type 2
NIST
Service-Level Agreements
Multi-Tenant Services
Dashboards
Key Performance Indicators
Version Control
Change Management
Agile Methodology
Privacy Compliance

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