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Added 2 hours ago
K
Architect, Machine Learning (Principal Scientist)
Kinaxis
Ottawa, ON
- Full-time
Kinaxis is seeking a Machine Learning Architect to help define and advance our next generation of AI-driven capabilities. As part of the Product R&D organization, you will play a senior…
Added 4 hours ago
K
Enterprise Architect, AI Engineering – Security & Compliance
KPMG
Toronto, ON · ON
- Full-time
As the Enterprise Architect for AI Engineering, you will provide architectural leadership across our technology portfolio, with particular emphasis on security, compliance, risk management…
Added 9 hours ago
M
AI Business Solutions
Microsoft
Calgary, AB · Edmonton, AB · Vancouver, BC · Winnipeg, MB
- Full-time
We are seeking an experienced Copilot Cloud Solution Architect to serve as a trusted advisor and technical leader for Microsoft's strategic Retail & Consumer Goods customers.
Added 9 hours ago
M
Principal Software Engineer
Microsoft
Vancouver, BC
- Full-time
Architect and optimize AI systems across hardware, compilers, kernels, frameworks, runtimes, and distributed infrastructure to improve training and inference performance.
Added 11 hours ago
C
AI Architect (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
We are looking for an AI Architect with deep technical expertise in optimizing training and inference for large language models (LLMs), multimodal models and AI systems in a media context.…
Added 11 hours ago
C
Director, Digital Delivery Portfolio (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON
- Full-time
…perfectly aligned with our strategic ambitions. Acting as an architect of change, you will explore opportunities presented by artificial intelligence (AI) while leveraging agile and project…
Added 16 hours ago
OI
Développeur/Développeuse
Optisigma Inc.
Canada
- Full-time
Hold the PL-400 (Microsoft Power Platform Developer Associate) or PL-600 (Microsoft Power Platform Solution Architect Expert) certification
Added 18 hours ago
S
Transversal Finance Lead
Sanofi
Toronto, ON
- Full-time
The incumbent will serve as the architect of a modern, data-to-foresights driven finance function - embedding AI-powered P&L forecasting, leading legal entity governance, and championing…
Added 20 hours ago
DC
Senior Water Resources Engineer
Dillon Consulting Limited
Guelph, ON · Hamilton, ON · Kingston, ON · Kitchener, ON · Oakville, ON · Toronto, ON · Windsor, ON · North York, ON
- Full-time
…diverse and fulfilling career trajectories. We see you as the architect of your career journey, and we are committed to supporting you every step of the…
Added 20 hours ago
R
Lead Full Stack Developer
RBC
Toronto, ON
- Full-time
Certification in OpenShift or Microsoft Azure, such as Azure Developer Associate or Azure Solutions Architect Expert.
Added 22 hours ago
M
Principal Software Engineer
Microsoft
Vancouver, BC
- Full-time
Architect and optimize AI systems across hardware, compilers, kernels, frameworks, runtimes, and distributed infrastructure to improve training and inference performance.
Added 22 hours ago
M
AI Business Solutions
Microsoft
Calgary, AB
- Full-time
We are seeking an experienced Copilot Cloud Solution Architect to serve as a trusted advisor and technical leader for Microsoft's strategic Retail & Consumer Goods customers.
Added 1 day ago
S
Technical Specifications Coordinator
SYSTRA
Montreal, QC
- Full-time
Professional Engineer (P.Eng.), Registered Architect, CSC certification, or eligibility considered an asset
Added 1 day ago
P
Director of Data
Pebl
Remote, Canada
- $191,452 to $252,000 CAD / year
- Full-time
- Remote
1. Architect the Future (Technical & Hands-On Data Engineering)
Added 1 day ago
SP
Enterprise Account Executive, Qualified
Salesforce Partner Canada
Toronto, ON
- Full-time
…close - knowing when to loop in your QSA (Qualified Success Architect), SE, core AE and/or other…
Added 1 day ago
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Data Architect, Technology Data Management
TD
Toronto, ON
- Full-time
The Data Architect, Technology Data Management role is responsible for designing, governing, and evolving the enterprise technology data architecture that underpins the organization's…
Added 1 day ago
KI
Co-op/Intern AI Quality, Evaluation & Security
Kinaxis Inc.
Ottawa, ON
- Internship
You will work directly with a senior architect on the machinery and methodology behind how we evaluate, monitor, and investigate agentic AI systems. You will take on a scoped project within…
Added 1 day ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Toronto, ON · Ottawa, ON · Montreal, QC · Quebec, QC · Prince George, BC · Vancouver, BC · Kelowna, BC · Halifax, NS · Calgary, AB
- Full-time
Salesforce certifications (e.g., Platform Developer I/II, Platform App Builder, Architect certifications) are considered an asset.
Added 1 day ago
M
Senior Cloud Infrastructure Engineer
Mecka
Remote, Canada
- $165,000 to $200,000 CAD / year
- Full-time
- Remote
AWS certifications (Advanced Networking, Solutions Architect Professional) as a supporting signal, not a substitute for production experience
Added 1 day ago
M
Delivery Lead, Media Operations
Monks
Toronto, ON
- Full-time
Architect media strategy and lead campaign planning, builds, and ongoing management of our clients’ media efforts
Added 1 day ago
LI
Senior Data Engineer
Livingston International
Toronto, ON · Etobicoke, ON
- Full-time
Architect and optimize data models and data warehouse/lakehouse structures to support reporting, forecasting, advanced analytics and AI.
Added 1 day ago
A
Coordonnateur(trice) des ventes et de projets / Sales and Project Coordinator/Estimator
Allegion
Longueuil, QC
- Full-time
Be informed about the project, location, architect, type of application, etc.
Added 1 day ago
M
Lead Solution Architect
Manulife
Toronto, ON · Waterloo, ON · Regina, SK · Vancouver, BC · Halifax, NS · Calgary, AB
- Full-time
The Lead Solution Architect is responsible for defining and driving technology architecture strategy across Group Benefits a major business segment within the Canadian business segment.…
Added 1 day ago
WI
IT Automation Architect
WSP in Canada
Moncton, NB
- Full-time
As IT Automation Architect, you will shape WSP’s IT automation ecosystem by architecting enterprise frameworks, reusable patterns, standards, and guardrails. This role combines deep…
Added 1 day ago
WI
IT Automation Architect
WSP in Canada
Winnipeg, MB
- Full-time
As IT Automation Architect, you will shape WSP’s IT automation ecosystem by architecting enterprise frameworks, reusable patterns, standards, and guardrails. This role combines deep…

PwC

Enterprise Application - Experienced Designer, Senior Associate (Reliability Security Clearance Required)

Ottawa, ON, Canada
Toronto, ON, Canada

The salary range for this position is $84,700 - $134,700. · Full-time

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Job details

Pay: The salary range for this position is $84,700 - $134,700.
Job type: Full-time
Posting language: English · French
Posted: Oct 2, 2026

Original job description

This listing includes English and French.

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Experience

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in experience consulting specialise in providing consulting services focused on enhancing customer and employee experiences. These individuals analyse client needs, design and implement experience strategies, and offer guidance and support to help clients create memorable and impactful experiences that drive customer loyalty and employee engagement.

Those in experience design at PwC will specialise in designing exceptional customer and employee experiences. Your work will involve utilising human-centred design principles to understand user needs, conduct research, and create intuitive and engaging experiences. Additionally, you will be responsible for collaborating with clients to develop user journeys, wireframes, prototypes, and visual designs that optimise interactions and deliver seamless experiences across various touchpoints.

The Opportunity:

As a Senior Associate in PwC’s Customer Transformation practice, you will support teams helping organizations design and deliver customer-centric strategies, experiences, interfaces, and operating models that drive growth, loyalty, and efficiency.

Support the delivery of customer transformation engagements, including customer strategy, experience design, brand design, and service/operating model improvements.
Conduct customer and user research, data analysis, insight generation, and analyze customer data (VoC, NPS, behavioral data) to identify insights and opportunities.
Support customer journey mapping, segmentation, personalization, service design, and experience improvement initiatives.
Design and oversee the deployment of sites using Lightning Web Runtime, including design system governance with Salesforce Experience Cloud.
Create high-fidelity wireframes, interactive prototypes, and UI mockups that align with brand and usability standards.
Support Salesforce CMS integration, contributing to sharing/visibility design for external users, with awareness of how Single Sign-On affects the experience.
Design and maintain a library of reusable design patterns and branding sets.
Support the implementation of Agentforce and Einstein Search, working alongside technical leads to ensure features align with the intended user experience. .
Develop structured deliverables, including presentations, models, and analyses, and collaborate with multidisciplinary teams (strategy, design, and technology) while conducting usability tests with diverse user groups.
Manage defined workstreams or project components with guidance and build working relationships with client stakeholders at the manager and director levels.

What you’ll bring to this role

Experience in digital experience architecture and UX strategy, including enterprise web portals, with strong understanding of Salesforce Experience Cloud and Lightning Web Runtime architecture.
Familiarity with customer journey mapping, Voice of Customer (VoC), customer insights approaches, and experience with design thinking and human-centered design methodologies.
Strong analytical capabilities, including both qualitative and quantitative analysis, with exposure to behavioral insights and innovation methods.
Experience supporting strategy, transformation, project planning, and project delivery initiatives within complex environments.
Strong storytelling, slide-writing, interpersonal, and emerging leadership skills, with the ability to communicate effectively across multidisciplinary teams.
Proven stakeholder management skills with manager- and director-level clients, including the ability to build and maintain strong client relationships.
Familiarity with the Salesforce digital customer platform, supported by certifications such as Salesforce Administrator, Platform Developer, App Builder, or Salesforce Architect.
Experience with web development standards and technologies, including HTML5, CSS3 (SLDS), JavaScript (ES6+), and integration of third-party services such as payment gateways and mapping tools into Experience Cloud using Apex, Flow, external services, and the Salesforce Metadata API.
Familiarity with authentication and security concepts relevant to external-facing portals - including single sign-on, social login, and data-sharing rules - to inform design decisions around access, visibility, and user experience.
Serve as the subject matter expert for Section 508 and WCAG compliance to ensure accessibility-first engineering and inclusive user experiences. Experience with Cloud to support design system governance and enable rapid, consistent deployment of new pages and features.
As a requirement for this role, a Reliability Security Clearance is required for current or future assignments as needed.

The salary range for this position is $84,700 - $134,700. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Accessible Design, Active Listening, Analytical Thinking, Brand Recognition, Communication, Creativity, Customer Experience (CX) Strategy, Data Analysis and Interpretation, Design Thinking, Digital Customer Experience, Embracing Change, Emotional Regulation, Empathy, Experience Design, Figma (UI Design Software), Human-Centered Design, Human-Computer Interaction (HCI), Inclusion, Industry Trend Analysis, Intellectual Curiosity, Interactive Design, Iterative Design, Learning Agility {+ 20 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.L’utilisation de l’intelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement, nous comptons sur l’IA pour améliorer votre expérience. Par exemple, pendant l’examen du curriculum vitæ ou l’élaboration d’une liste de recommandations personnalisées, un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour l’entrevue. L’IA nous aide à mieux lutter contre les préjugés, car l’évaluation des candidats se fait de façon juste et équitable, sans que les informations d’identification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et d’évaluer le lien entre leurs compétences, leur expérience et leurs chances de réussir chez PwC Canada. Bien que l’IA facilite certaines étapes de notre processus de recrutement, les décisions finales d’embauche sont toujours prises par des personnes. Pour en savoir plus sur l’utilisation et la protection de vos données personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).

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More about this job

Responsibilities

You will design and implement customer-centric strategies and experiences using human-centered design principles across various digital touchpoints. Additionally, you will collaborate with multidisciplinary teams to develop wireframes, prototypes, and Salesforce-based solutions that drive customer loyalty and engagement.

Requirements

The role requires extensive experience in digital experience architecture, specifically with Salesforce Experience Cloud and Lightning Web Runtime. Candidates must possess strong analytical skills, proficiency in web development standards, and the ability to manage stakeholder relationships at the manager and director levels.

Skills

Salesforce Experience Cloud
Lightning Web Runtime
User Experience Design
Human-Centered Design
Customer Journey Mapping
Data Analysis
Wireframing
Prototyping
Salesforce CMS
Accessibility Compliance
WCAG
Section 508
HTML5
CSS3
JavaScript
Stakeholder Management

Benefits

Inclusive benefits
Flexibility programs

Visa sponsorship

Not detected in the job text

Keywords

Salesforce Experience Cloud
Lightning Web Runtime
UX Strategy
Human-Centered Design
Customer Journey Mapping
Voice of Customer
Salesforce CMS
Agentforce
Einstein Search
HTML5
CSS3
JavaScript
Apex
Flow
Metadata API
WCAG
Section 508
Single Sign-On
Design Thinking
Digital Transformation
UI Mockups
Stakeholder Management
Reliability Security Clearance
Consulting
Customer Transformation
Experience Design
Web Portals
Accessibility
Data Analysis
Behavioral Insights

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