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Added 3 hours ago
P
Human Capital Manager, Consulting
PwC
Toronto, ON
- Full-time
Demonstrated ability to build and manage trusting relationships with key leaders and internal business Partners with a commitment to exceptional client service
Added 4 hours ago
VC
Travel Agent
Voyages Classy Travel
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
NOUS EMBAUCHONS – AGENT(E) DE VOYAGES BILINGUE
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PC
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
- Full-time
Lead, manage and grow our Quebec P&C Actuarial Services team, including team development, client service delivery and business growth
Added 8 hours ago
T
Senior Contact Center Support Specialist (Amazon Connect)
TD
Toronto, ON
- Full-time
Contact Control Panel (CCP) and agent workspace
Added 9 hours ago
IF
Agent service client - Indemnisation (BG-EFT)
Intact FC
Laval, QC · Montreal, QC
- Full-time
Nous sommes à la recherche d'un.e représentant.e du service à la clientèle, Indemnisation pour se joindre à notre équipe en pleine croissance!
Added 17 hours ago
RM
Cashier
Ria Money Transfer
Montreal, QC
- Full-time
…dont ils rêvent, quels qu'ils soient et où qu'ils soient. Un client, une famille, une communauté à la…
Added 19 hours ago
SS
Platform Architect
Simpro Software
Montreal, QC
- Full-time
Construire les services partagés. Concevoir et exploiter les services auxquels chaque agent accède en lecture et en écriture : un service de mémoire partagé (accès MCP et REST, recherche…
Added 19 hours ago
P
Enterprise Application - Experienced Designer, Senior Associate (Reliability Security Clearance Required)
PwC
Ottawa, ON · Toronto, ON
- Full-time
…customer and employee experiences. These individuals analyse client needs, design and implement experience strategies, and offer guidance and support to help clients create memorable and…
Added 19 hours ago
P
Managing Director & Strategic Advisor
PwC
Ottawa, ON
- Full-time
…operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes,…
Added 19 hours ago
P
Corporate Tax, Manager
PwC
Toronto, ON
- Full-time
Stay abreast of tax developments relevant to your client portfolio, proactively engaging clients in discussions to timely address tax considerations, including sharing of such experiences…
Added 19 hours ago
AB
Représentants au service à la clientèle | Rental Sales Agent
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Dorval, QC
- Full-time
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Added 21 hours ago
IM
National Account Manager - Canada (Confident Remodels)
Installation Made Easy
Remote, Canada
- Remote
…l’atteinte des initiatives liées aux comptes, des attentes de service et des cibles de…
Added 23 hours ago
CI
Agent(e) junior en commerce international / Junior International Trade Clerk
Copap Inc.
Pointe-Claire, QC
- Full-time
Develop and maintain strong client relationships through excellent customer service.
Added 1 day ago
BB
Représentant(e) des services techniques à domicile (Saisonnier(ère)) / Field Technical Service Representative (Seasonal)
Best Buy Canada
Canada
- Part-time
Crée une expérience client exceptionnelle à tout coup grâce à votre dévouement au service à la clientèle et à votre professionnalisme
Added 1 day ago
QM
Agent service à la clientèle / Customer Service Associate
Quantum Management Services Ltd.
Montreal, QC
- $23 CAD / hour
- Full-time
…être organisé et travailler en équipe ? Nous recherchons un agent du service à la clientèle pour rejoindre une entreprise bien établie qui connaît le succès depuis plus de 40…
Added 1 day ago
NJ
Agent•e de programmes / Program Officer
National Judicial Institute (NJI) - l'Institut national de la magistrature (INM), Canada
Ottawa, ON
- Full-time
L’INM souhaite pourvoir un poste d’agent·e de programmes au sein du Service de la formation en personne. Ce poste temporaire situé à Montréal, est prévu pour remplacer une employée en congé…
Added 1 day ago
AA
Agent Méthodes - Methods Agent
Altitude Aerospace
Montreal, QC
- Full-time
Pour l’un de nos clients, un OEM majeur du secteur aéronautique, nous recherchons un Agent Méthodes.
Added 1 day ago
SC
Sécurité | Gestionnaire de site | Québec | $100K – $110K / année
Securitas Canada
Quebec, QC
- Full-time
…gestion quotidienne d’une équipe de sécurité composée d’un agent administratif, de superviseurs, d’intervenants et d’agents de contrôle. Votre mission consistera à bâtir et diriger une…
Added 1 day ago
IM
National Account Manager - Canada
Installation Made Easy
Remote, Canada
- Remote
…l’atteinte des initiatives liées aux comptes, des attentes de service et des cibles de…
Added 1 day ago
WF
Analyste des examens d’affaires /Business Review Analyst
World Financial Group (WFG)
Quebec, QC
- Full-time
Initiate, review, track, and provide reporting for client and agent file reviews in adherence with department policies/procedures and regulatory requirements.
Added 1 day ago
P
PwC Private Cross Border, Senior Manager
PwC
Toronto, ON
- Full-time
Strong analytical capability, sound business sense and creative mind that have earned you a reputation of providing excellence in client service
Added 1 day ago
P
Tax Law, Senior Associate
PwC
Montreal, QC
- Full-time
…its core principles excellence, integrity, and outstanding client…
Added 1 day ago
P
September 2027 - Assurance CPA - Full Time - Saint John
PwC
Saint John, NB
- Full-time
…Intelligence (AI) Platform, Auditing, Auditing Methodologies, Client Management, Communication, Compliance Auditing, Complying With Regulations, Data Analysis and Interpretation, Data…
Added 1 day ago
P
Financial Reporting & Tax Compliance, Senior Associate
PwC
Vancouver, BC
- Full-time
As a Financial Reporting & Tax Compliance Senior Associate, you’ll work in our Tax Line of service as part of a team of problem solvers, helping to solve complex business issues from…
Added 2 days ago
SO
Security Patrol Agent
Signal of Edmonton (Signal Security)
AB · Edmonton, AB
- Full-time
A Signal Patrol Agent will conduct patrols, (foot and vehicle) for courtyards, offices, pools, and other high value areas to ensure all required access points are properly secured and to…

PwC

Enterprise Application - Experienced Designer, Senior Associate (Reliability Security Clearance Required)

Ottawa, ON, Canada
Toronto, ON, Canada

The salary range for this position is $84,700 - $134,700. · Full-time

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Job details

Pay: The salary range for this position is $84,700 - $134,700.
Job type: Full-time
Posting language: English · French
Posted: Oct 2, 2026

Original job description

This listing includes English and French.

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Experience

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in experience consulting specialise in providing consulting services focused on enhancing customer and employee experiences. These individuals analyse client needs, design and implement experience strategies, and offer guidance and support to help clients create memorable and impactful experiences that drive customer loyalty and employee engagement.

Those in experience design at PwC will specialise in designing exceptional customer and employee experiences. Your work will involve utilising human-centred design principles to understand user needs, conduct research, and create intuitive and engaging experiences. Additionally, you will be responsible for collaborating with clients to develop user journeys, wireframes, prototypes, and visual designs that optimise interactions and deliver seamless experiences across various touchpoints.

The Opportunity:

As a Senior Associate in PwC’s Customer Transformation practice, you will support teams helping organizations design and deliver customer-centric strategies, experiences, interfaces, and operating models that drive growth, loyalty, and efficiency.

Support the delivery of customer transformation engagements, including customer strategy, experience design, brand design, and service/operating model improvements.
Conduct customer and user research, data analysis, insight generation, and analyze customer data (VoC, NPS, behavioral data) to identify insights and opportunities.
Support customer journey mapping, segmentation, personalization, service design, and experience improvement initiatives.
Design and oversee the deployment of sites using Lightning Web Runtime, including design system governance with Salesforce Experience Cloud.
Create high-fidelity wireframes, interactive prototypes, and UI mockups that align with brand and usability standards.
Support Salesforce CMS integration, contributing to sharing/visibility design for external users, with awareness of how Single Sign-On affects the experience.
Design and maintain a library of reusable design patterns and branding sets.
Support the implementation of Agentforce and Einstein Search, working alongside technical leads to ensure features align with the intended user experience. .
Develop structured deliverables, including presentations, models, and analyses, and collaborate with multidisciplinary teams (strategy, design, and technology) while conducting usability tests with diverse user groups.
Manage defined workstreams or project components with guidance and build working relationships with client stakeholders at the manager and director levels.

What you’ll bring to this role

Experience in digital experience architecture and UX strategy, including enterprise web portals, with strong understanding of Salesforce Experience Cloud and Lightning Web Runtime architecture.
Familiarity with customer journey mapping, Voice of Customer (VoC), customer insights approaches, and experience with design thinking and human-centered design methodologies.
Strong analytical capabilities, including both qualitative and quantitative analysis, with exposure to behavioral insights and innovation methods.
Experience supporting strategy, transformation, project planning, and project delivery initiatives within complex environments.
Strong storytelling, slide-writing, interpersonal, and emerging leadership skills, with the ability to communicate effectively across multidisciplinary teams.
Proven stakeholder management skills with manager- and director-level clients, including the ability to build and maintain strong client relationships.
Familiarity with the Salesforce digital customer platform, supported by certifications such as Salesforce Administrator, Platform Developer, App Builder, or Salesforce Architect.
Experience with web development standards and technologies, including HTML5, CSS3 (SLDS), JavaScript (ES6+), and integration of third-party services such as payment gateways and mapping tools into Experience Cloud using Apex, Flow, external services, and the Salesforce Metadata API.
Familiarity with authentication and security concepts relevant to external-facing portals - including single sign-on, social login, and data-sharing rules - to inform design decisions around access, visibility, and user experience.
Serve as the subject matter expert for Section 508 and WCAG compliance to ensure accessibility-first engineering and inclusive user experiences. Experience with Cloud to support design system governance and enable rapid, consistent deployment of new pages and features.
As a requirement for this role, a Reliability Security Clearance is required for current or future assignments as needed.

The salary range for this position is $84,700 - $134,700. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Accessible Design, Active Listening, Analytical Thinking, Brand Recognition, Communication, Creativity, Customer Experience (CX) Strategy, Data Analysis and Interpretation, Design Thinking, Digital Customer Experience, Embracing Change, Emotional Regulation, Empathy, Experience Design, Figma (UI Design Software), Human-Centered Design, Human-Computer Interaction (HCI), Inclusion, Industry Trend Analysis, Intellectual Curiosity, Interactive Design, Iterative Design, Learning Agility {+ 20 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.L’utilisation de l’intelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement, nous comptons sur l’IA pour améliorer votre expérience. Par exemple, pendant l’examen du curriculum vitæ ou l’élaboration d’une liste de recommandations personnalisées, un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour l’entrevue. L’IA nous aide à mieux lutter contre les préjugés, car l’évaluation des candidats se fait de façon juste et équitable, sans que les informations d’identification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et d’évaluer le lien entre leurs compétences, leur expérience et leurs chances de réussir chez PwC Canada. Bien que l’IA facilite certaines étapes de notre processus de recrutement, les décisions finales d’embauche sont toujours prises par des personnes. Pour en savoir plus sur l’utilisation et la protection de vos données personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).

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More about this job

Responsibilities

You will design and implement customer-centric strategies and experiences using human-centered design principles across various digital touchpoints. Additionally, you will collaborate with multidisciplinary teams to develop wireframes, prototypes, and Salesforce-based solutions that drive customer loyalty and engagement.

Requirements

The role requires extensive experience in digital experience architecture, specifically with Salesforce Experience Cloud and Lightning Web Runtime. Candidates must possess strong analytical skills, proficiency in web development standards, and the ability to manage stakeholder relationships at the manager and director levels.

Skills

Salesforce Experience Cloud
Lightning Web Runtime
User Experience Design
Human-Centered Design
Customer Journey Mapping
Data Analysis
Wireframing
Prototyping
Salesforce CMS
Accessibility Compliance
WCAG
Section 508
HTML5
CSS3
JavaScript
Stakeholder Management

Benefits

Inclusive benefits
Flexibility programs

Visa sponsorship

Not detected in the job text

Keywords

Salesforce Experience Cloud
Lightning Web Runtime
UX Strategy
Human-Centered Design
Customer Journey Mapping
Voice of Customer
Salesforce CMS
Agentforce
Einstein Search
HTML5
CSS3
JavaScript
Apex
Flow
Metadata API
WCAG
Section 508
Single Sign-On
Design Thinking
Digital Transformation
UI Mockups
Stakeholder Management
Reliability Security Clearance
Consulting
Customer Transformation
Experience Design
Web Portals
Accessibility
Data Analysis
Behavioral Insights

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