Administrator
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 3+ years experience with Canadian wealth management or brokerage firms required ***
- Posting language
- English
- Posted
Original job description
This is an exciting opportunity to join a dynamic and rapidly growing partnership of Canadian Portfolio Managers on the leading edge of the financial services and financial technology industry.
We are looking for a proactive individual who is committed to self-improvement and expertise development in their field. The successful candidate will demonstrate a strong sense of ownership and responsibility, ensuring accurate and efficient problem-solving daily. An unwavering dedication to the quality of their work is essential. This person will not only take initiative in their professional growth but also consistently uphold high standards in their performance.
The ideal candidate will have excellent people skills and enjoy regular interaction with clients and staff. You are client-service oriented with the ability to manage time efficiently, prioritize work and accurately perform under pressure.
Based out of our head office in North York, this position is eligible to work from home up to 3 days per week with the aide of the best technology, cyber security, and cloud-based platforms.
Required Skills/Qualifications
- 3+ years experience with Canadian wealth management or brokerage firms required ***
We are looking for a proactive individual who is committed to self-improvement and expertise development in their field. The successful candidate will demonstrate a strong sense of ownership and responsibility, ensuring accurate and efficient problem-solving daily. An unwavering dedication to the quality of their work is essential. This person will not only take initiative in their professional growth but also consistently uphold high standards in their performance.
The ideal candidate will have excellent people skills and enjoy regular interaction with clients and staff. You are client-service oriented with the ability to manage time efficiently, prioritize work and accurately perform under pressure.
Based out of our head office in North York, this position is eligible to work from home up to 3 days per week with the aide of the best technology, cyber security, and cloud-based platforms.
Required Skills/Qualifications
- Experience working at a securities brokerage.
- Experience with client account documentation and administration at a financial services company.
- Client service experience with outstanding oral, written and in-person communication skills.
- Comprehensive understanding of investment account structures and the regulations that govern their administration and compliance.
- Pro-active, service-oriented problem solver with ability to multi-task and perform professionally under pressure.
- Knowledge of various types of investment accounts and related documentation (i.e. Corporate, Trust, RRSP, RRIF, RESP, TFSA, FHSA,RDSP, etc.).
- Strong computer skills including Microsoft Office suite, CRM software, portfolio management and billing systems.
- Knowledge and application of AML/FATCA procedures. Past training an asset.
- You will work closely with our Portfolio Manager teams across the country and our custodial partner with NBIN in order to service and manage existing and future clients and provide administrative support.
- Learn and operate business systems, operations, onboarding requirements and procedures related to account administration, client reporting, and management fees.
- Create a welcoming environment for clients, prospective clients and partners.
- Assist clients in completing account documentation, liaise with custodial/back office team to set up client’s account structure, track transfers etc.
- Manage inbound inquiries for the Client Service team through our ticketing system, and provide oversight for account corrections/reconciliation, inquiries, account opening, account performance, banking, our portfolio accounting system d1g1t, KYC and client information changes, money movement, transfers, name changes etc., while maintaining services levels and documenting interactions.
- Ongoing relationship management with our partners, including servicing of daily ad-hoc client requests, complex account management with RESP, RSP, TFSA Corrections, RIF/LIF Modifications and transfers.
- Identify workflow improvements and training opportunities to continue to scale the department as we grow through new partner transitions and provide efficiencies with the continued deployment of the QCentral suite of technology.
- Manage relationships with third-party service providers, as required.
- Ensure adherence to compliance regulations and Code of Conduct and Ethics.
- Follow security and safeguarding procedures and apply appropriate due diligence for the prevention of loss due to fraud, counterfeiting, money laundering or defalcation in accordance with the Firm's policies.
- Participate in special projects as needed.
- Stay current on all company initiatives and communications.
- Working in a team environment, sharing new information and escalating issues when necessary.
- Other responsibilities as dictated by the needs of the business in the areas of client services.
- Proficient in the Microsoft suite of products, DocuSign.
- Prior experience with NBIN back office is an asset
- Knowledge of Excel an asset
- Growth potential as the company rapidly expands
More about this job
Responsibilities
Administer client accounts and documentation, support onboarding and account changes, respond to client inquiries, coordinate transfers and account corrections, and provide ongoing service to clients and portfolio manager teams. Maintain compliance and security procedures, manage service-provider relationships, document interactions, and contribute to workflow improvements and special projects.
Requirements
Requires at least 3 years of experience with Canadian wealth management or brokerage firms, including securities brokerage experience and financial-services account administration. Candidates should understand investment account structures and related regulations, have strong client communication and problem-solving skills, and be proficient with Microsoft Office and relevant CRM, portfolio management, and billing systems; AML/FATCA knowledge is also required.
Skills
- Client Service
- Account Documentation
- Regulatory Compliance
- Anti-Money Laundering (AML)
- FATCA Procedures
- Know Your Client (KYC)
- Microsoft Office
- DocuSign
- CRM Software
- Portfolio Management Systems
- Client Communication
- Problem-Solving
- Multitasking
Visa sponsorship
Not detected in the job text
Categories
- Finance & Accounting
- Customer Service & Support
- Administrative
Keywords
- Wealth Management
- Securities Brokerage
- Financial Services
- Client Account Administration
- Account Documentation
- Client Onboarding
- Investment Accounts
- Corporate Accounts
- Trust Accounts
- RRSP
- RRIF
- RESP
- TFSA
- FHSA
- RDSP
- AML
- FATCA
- KYC
- Microsoft Office
- DocuSign
- CRM Software
- Portfolio Management Systems
- Billing Systems
- d1g1t
- QCentral
- NBIN
- Ticketing System
- Account Reconciliation
- Money Movement
- Regulatory Compliance