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Licensed Assistant Manager Winnipeg MB, LensCrafters
LensCrafters
Winnipeg, MB
- Full-time
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 12 mins ago
NF
Grocery Department Manager Full Time Day
No Frills
Calgary, AB
- Full-time
…invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable…
Added 12 mins ago
NF
Apparel Department Manager Part Time Day
No Frills
Calgary, AB
- Part-time
…invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable…
Added 12 mins ago
CS
Bilingual Communications and Marketing Coordinator
Conseil scolaire FrancoSud
Calgary, AB
- Full-time
Ensure consistent application of FrancoSud's visual identity, brand standards, and institutional voice across all communications produced by the School Division and its schools.
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Project Manager External
Siemens Healthineers
Kitchener, ON
- Full-time
Support communication to ensure implementation of Syngo and IBD products are seamless for the customer
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Project Manager External
Siemens Healthineers
Cambridge, ON
- Full-time
Support communication to ensure implementation of Syngo and IBD products are seamless for the customer
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Monitor recruitment performance against study targets and support sites in identifying and resolving recruitment barriers.
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Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Team leadership: Supervise and support research staff and volunteers, including workload planning, weekly supervision, evaluations, contracts, professional development, training, and leave…
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Programmer
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Manage cloud-based development and deployment environments and support application deployment across research and production environments.
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Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Provide support to increase the reach of public engagement activities led by community partners
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Intermediate Financial Analyst
The Hospital for Sick Children
Toronto, ON
- Full-time
…Hospital finance, the Ministry of Health and other payers to support accurate registration, charge capture, claims processing, remittance processing, cash posting, account reconciliation…
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The incumbent will report to the Chief of Orthopaedic Trauma and will provide full research-related support to him and 4 Orthopaedic Trauma surgeons (researchers).
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Senior Scientist & Program Head, DSCB Research Program
The Hospital for Sick Children
Toronto, ON
- Full-time
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Physician Billing Specialist, Peri-Operative Services
The Hospital for Sick Children
Toronto, ON
- Full-time
…processes associated with physician services. In this role you will support the following physician groups: surgery, anesthesia and pain medicine, critical care medicine, psychiatry and…
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MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research MRI technologist will provide technical support for specific research using MRI as assigned based on research funding and needs. They will work under the supervision of Dr.…
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Licensed Practical Nurse (LPN) or Research Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Support the Team: Assist with various tasks as directed by the manager,
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Research Associate
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Support project planning and strategic initiatives,
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Performing other job-related tasks as assigned by the supervisor, including support to other investigators and research coordinators.
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Clinical Research Regulatory Compliance Lead
The Hospital for Sick Children
Toronto, ON
- Full-time
If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support their…
Added 12 mins ago
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Project Manager External
Siemens Healthineers
Oakville, ON
- Full-time
Support communication to ensure implementation of Syngo and IBD products are seamless for the customer
Added 12 mins ago
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Registered Nurse - STEPS for Youth, Community Mental Health
St. Michael's Hospital
Toronto, ON
- Full-time
…strengths-based comprehensive plans of care; provide crisis support; and engage in community-based treatment and psychosocial interventions (including educational, vocational,…
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Project Manager External
Siemens Healthineers
Mississauga, ON
- Full-time
Support communication to ensure implementation of Syngo and IBD products are seamless for the customer
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Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
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Canada Impact+ Emerging Leader
The Hospital for Sick Children
Toronto, ON
- Full-time
The Canada Impact+ Emerging Leaders program is a one-time initiative designed to support institutions in attracting internationally based Early Career Researchers to Canada. Emerging…
Added 12 mins ago
SH
Assistant Manager II
Sunglass Hut
Vaughan, ON
- Full-time

Q1 Technologies, Inc.

Level 2.5 AI Support Analyst (bilingual- French + English)

Montreal, QC, Canada

$110,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $110,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Level 2.5 AI Support Analyst

Montreal, QC- 3 Days a week Onsite

Fulltime Hire

Role Summary

We are seeking a Level 2.5 AI Support Analyst to act as the front line for end user AI - answering user questions across the firm’s AI portfolio (Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok and Gemini, together with other AI products as they are introduced (for example Zoom AI Companion)) and capturing every query in a structured way. You will resolve what you can, escalate what you cannot, and document each interaction so that the knowledge feeds a future AI support agent. Each analyst maintains broad coverage of the full portfolio while owning one product as point of contact.

Key Responsibilities

Answer all user questions across channels - helpdesk tickets, support channels, email and direct queries - for the full AI portfolio.

Document every query and resolution in a consistent, structured format to build the knowledge base and feed the future AI support agent.

Resolve common and intermediate issues at first contact; escalate complex engineering issues to Level 3 with clear, complete context.

Assist Level 3 engineering and QA testers - reproduce issues, gather evidence and validate fixes.

Own one AI product as point of contact (POC) while maintaining working knowledge of the full portfolio; provide cover for the partner location.

Maintain and improve self-help content, FAQs and how-to guidance for end users.

Support a clean handover of open items between locations at shift change.

Qualifications & Experience

Good years in a technical support, service desk or application-support role in an enterprise environment.

Familiarity with M365 and a strong interest in AI products; able to learn new AI tools quickly.

Experience using ticketing and knowledge tools (e.g. ServiceNow, Jira/Confluence).

Strong verbal and written communication, high level of comfort with end-user engagement and a patient listener.

History of reading and writing technical documentation

Experience with mentoring team mates and colleagues, strong knowledge-sharing habits, and a history of team development.

For Montreal, bilingual (English/French) is an asset.

Core Skills

Self-starter, self-directed, team player, collaboration and handover across locations.

Strong communicator. Customer-focused troubleshooting and triage across multiple channels.

Technical writing experience. Disciplined, structured documentation and query capture.

Mentorship and technical knowledge transfer both upstream and downstream

Knowledge of ITIL and escalation, with complete context to Level 3 and QA.

Quick learning – keen to stay on top of the fast-moving AI environment and current on products and features.

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More about this job

Responsibilities

Provide front-line support for the organization’s AI products across multiple channels, resolving common issues and escalating complex problems to Level 3 with clear documentation. Capture queries and resolutions, maintain self-help resources, support engineering and QA, and serve as the point of contact for one AI product while coordinating handovers across locations.

Requirements

The role calls for several years of enterprise technical, service desk, or application support experience, familiarity with Microsoft 365, and the ability to learn AI products quickly. Candidates should communicate effectively with end users, write technical documentation, use ticketing and knowledge tools, and demonstrate structured troubleshooting, collaboration, and knowledge-sharing; English-French bilingualism is an asset in Montreal.

Skills

Technical Support
Service Desk Support
Application Support
AI Product Support
Microsoft 365
Troubleshooting
Incident Triage
Ticketing Systems
ServiceNow
Jira
Confluence
Technical Documentation
Knowledge Management
ITIL
Escalation Management
English-French Communication

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Copilot
OpenAI ChatGPT
Anthropic Claude
Grok
Gemini
Zoom AI Companion
Microsoft 365
ServiceNow
Jira
Confluence
ITIL
Technical Support
Service Desk
Application Support
AI Support
Ticketing Systems
Knowledge Base
Troubleshooting
Incident Triage
Level 3 Escalation
Quality Assurance
Technical Documentation
Self-Help Content
Customer Support
Knowledge Transfer
Shift Handover
English
French

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