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Added 7 mins ago
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QE Home

Keyholder

Victoria, BC, V8T 2C5, Canada

Job type: Part-time
Posting language: English
Posted: Sep 23, 2026

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Original job description

Come Work With Us!

Join QE Home's passionate retail team and become part of a Canadian company known for comfort, quality, and care. As a Keyholder, you'll be a trusted leader who supports management in creating exceptional shopping experiences while mentoring team members and ensuring smooth daily operations. Your passion for guest service, home décor, and team leadership will help drive store success and create memorable shopping experiences every day.

What You’ll Be Working On

Assisting the Store Manager and Assistant Manager in leading the team and achieving store objectives.

Acting as a role model for your team members, providing guidance, training, and support to help them succeed.

Providing exceptional, personalized service to every guest who walks through the door.

Maintaining merchandising and visual standards to ensure a clean, welcoming environment.

Assisting with daily store operations, including opening and closing, restocking, and processing transactions.

Staying up to date on product features, benefits, and promotions.

Collaborating with team members to meet sales goals and create a supportive team atmosphere.

Handling guest concerns and escalations with professionalism and empathy.

The Physical Side of the Role

Ability to stand for up to 8 hours.

Ability to lift or carry up to 50 lbs.

Ability to shift, push, reach, stretch, twist, bend, pull or maneuver weight over 50 lbs to fold, stock and build or display merchandise. In addition, you may be required to change beds including moving a mattress to put on a bed skirt.

Comfortable climbing ladders for merchandising and stock.

What Will Set You Up for Success

2+ years of retail or guest service experience, with demonstrated leadership or supervisory experience preferred.

Demonstrated ability to handle keys, cash, and store security responsibilities.

A genuine passion for people, home décor, and helping others find what they love.

Take personal responsibility for staying current on QE Home’s extensive range of products, ensuring you can confidently share accurate information and recommendations with every guest.

A clean, professional, and fashion forward appearance that reflects the brand and adheres to the store’s dress code standards.

Strong communication and interpersonal skills.

A positive attitude and eagerness to learn.

Ability to multitask in a dynamic retail environment.

What You’ll Need to Thrive Here

Comfortable taking charge and making decisions in the absence of management.

Friendly, approachable, and guest-focused.

A collaborative spirit and willingness to pitch in where needed.

Enthusiasm for creating comfortable, stylish living spaces.

Detail-oriented and dependable.

Motivated by personal and team success.

Open availability including days, evenings, weekends, and holidays.

How We Invest in You

Competitive hourly wage – the final salary may vary based on job-related knowledge, skills and experience.

Extended health and dental benefits for those working 28+ hours.

Employee discount program.

Employee & Family Assistance Program (EFAP).

Online training program.

Receive a free set of sheets upon completing our QE Home University training program.

Referral bonus program (up to $300).

Let’s Grow Together

At QE Home, we are committed to creating an inclusive, accessible, and equitable workplace where different experiences, perspectives, and paths are welcomed and valued.

If you're excited about this opportunity, even if you don’t meet every single requirement, we encourage you to apply. We’re committed to creating a fair and supportive hiring process and are happy to provide reasonable accommodations throughout recruitment. If needed, please email retailhr@quiltsgroups.com with your accommodation requests.

About QE Home

QE Home is a proudly Canadian company designing beautiful, affordable bedding and home décor since 1992. With over 70 stores nationwide and a growing online presence, we’re passionate about helping our guests and our team feel truly at home.

Every application is reviewed by a member of our team. We do not use artificial intelligence as part of our application screening or selection process.

This posting is for an existing vacancy that we are actively hiring to fill.

#QEHP

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More about this job

Responsibilities

The Keyholder supports store management in daily operations, including opening and closing procedures, merchandising, and transaction processing. They also act as a role model by mentoring team members and providing exceptional, personalized service to guests.

Requirements

Candidates should have 2+ years of retail or guest service experience with demonstrated leadership capabilities. The role requires the physical ability to lift up to 50 lbs and the flexibility to work days, evenings, weekends, and holidays.

Skills

Retail leadership
Guest service
Merchandising
Visual standards
Cash handling
Store security
Team training
Inventory management
Communication
Multitasking
Problem solving
Product knowledge
Decision making
Interpersonal skills

Benefits

Extended health benefits
Dental benefits
Employee discount program
Employee & Family Assistance Program
Online training program
Free set of sheets
Referral bonus program

Visa sponsorship

Not detected in the job text

Keywords

Retail
Keyholder
Customer Service
Merchandising
Leadership
Store Operations
Inventory
Cash Management
Security
Home Décor
Team Mentorship
Sales Goals
Visual Standards
Product Knowledge
Communication Skills
Multitasking
Professionalism
Bedding
Staff Training

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