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MF
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Qikiqtani Inuit Association

Manager, Information Technology (IT) Services

Iqaluit, NU, Canada

Apply on qia.ca About employer

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Job details

Posting language: English
Posted: Apr 9, 2026

Original job description

INTERNAL/EXTERNAL COMPETITION

Position: Manager, Information Technology (IT) Services
Tenure: Indeterminate Location: Iqaluit, Nunavut
Open to: Preference given to Inuit Enrolled under the Nunavut Agreement

The Qikiqtani Inuit Association (QIA) is seeking an experienced Manager, Information Technology (IT) Services. This position will manage day‑to‑day IT operations and support a modern, secure, and reliable technology environment across all QIA offices and communities. This is a leadership role for an experienced IT professional who enjoys working in a complex, multi-site environment and who values collaboration, service excellence, and continuous improvement. This position is suited for someone who is committed to advocating for Inuit and supporting the technological foundations that help advance QIA’s mission across the Qikiqtani Region.

Reporting to the Director of IT Services, The Manager of IT Services provides operational leadership and oversees QIA’s full range of IT systems, infrastructure, and services. This includes network administration, hardware and software lifecycle management, data security, end‑user support, project implementation, and the delivery of IT services across multiple locations. You will oversee IT staff, manage vendors, ensure system reliability and security, and guide the organization through technical and operational changes. This role plays a critical part in keeping QIA’s technology secure, responsive, and aligned with organizational priorities. Some duty travel is required.

The Manager, Information Technology (IT) Services is responsible for leading and managing daily IT operations, including networks, servers, cloud services, hardware, software, and end‑user support. The role involves supervising and developing an IT team through coaching, performance management, and work planning, while overseeing IT infrastructure across multiple communities, including asset lifecycle management and licensing compliance. The Manager ensures strong cybersecurity practices, data backup, and business continuity processes are in place, and plans, leads, and delivers IT projects such as system upgrades, new technology implementations, and process improvements. This position provides technical advice and recommendations to senior management, manages vendors, consultants, and third‑party service providers, and develops and maintains an Information Technology Plan aligned with organizational needs. The role also supports change management initiatives and delivers end‑user training to ensure successful adoption of IT systems and services.

What We’re Looking For:

Five (5) years of progressive experience in IT roles, including operational responsibility;
Experience leading others and supporting teams and conducting performance management;
Experience managing servers, networks, hardware, routing/switching, and troubleshooting;
Advanced knowledge of Windows Server environments, Microsoft 365, Azure, Entra ID, Exchange Online and related applications;
Proficiency supporting cloud identity services and implementing IT infrastructure solutions;
Ability to speak Inuktitut is an asset.

Generally, a Diploma in Computer Science or Information Technology is required. ITIL and/or Project Management certification is an asset. An acceptable Criminal Record Check and Vulnerable Sector Check is required. No housing provided.

The salary range for this position is $126,464 to $151,654 per annum, plus a Nunavut Northern Allowance of $27,600 per annum. Annual vacation travel assistance (VTA) is also provided. Housing is not provided.

Applications can be delivered by fax, email, in person, or mail to:

Human Resources                            Tel: (867) 975-8400
Qikiqtani Inuit Association               Fax: (867) 979-3238
200-922 Sivumugiaq St                    Email: Resumes@qia.ca
Iqaluit, NU X0A 3H0

CLOSING DATE: Open Until Filled

Apply on qia.ca About employer

More about this job

Responsibilities

The Manager of IT Services will run QIA's day-to-day technology across networks, servers, cloud services and end-user support in multiple communities. They will lead, coach and manage an IT team, plan and deliver IT projects, and keep systems secure and reliable.

Requirements

Candidates need five years of progressive IT experience with operational responsibility and experience leading teams. They should know Windows Server, Microsoft 365, Azure, Entra ID and Exchange Online, and have a diploma in computer science or IT, with a criminal record and vulnerable sector check.

Skills

Windows Server
Microsoft 365
Microsoft Azure
Microsoft Entra ID
Exchange Online
Network administration
Routing and switching
Server management
Hardware lifecycle management
Software licensing compliance
Cybersecurity
Data backup and business continuity
IT project management
ITIL
Vendor and contract management
Team leadership
Performance management
End-user training
Change management
IT strategic planning
Troubleshooting
Cloud identity services
Inuktitut

Benefits

Nunavut Northern Allowance
Annual vacation travel assistance

Keywords

IT manager
IT services management
Windows Server
Microsoft 365
Azure
Entra ID
Exchange Online
network administration
cloud identity
cybersecurity
IT project management
ITIL
help desk management
Inuktitut
Iqaluit
Nunavut
Inuit
government IT
vendor management
IT infrastructure

Seniority

Manager

Perks

Generous paid time off
Remote work allowance

Licences and certifications

ITIL

Tools

Windows Server
Microsoft 365
Azure
Entra ID
Exchange Online

Languages

Inuktitut

Fields of study

Computer Science
Information Technology

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Work requirements

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