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Added 11 mins ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Added 11 mins ago
M
Senior Level Full Stack Engineer - CX & Contact Center Solutions
Miratech
Canada
- Full-time
Guide frontend architecture for agent, supervisor, and administration experiences using React and TypeScript.
Added 55 mins ago
AI
Bilingual QE Engineer – Contact Center Tools
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Added 55 mins ago
AI
IVR Application Developer – Cisco CVP/ Amazon Connect
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Experienced in CVP in Java, API integration, sharing data between IVR and agent desktop, customer self-service solutions.
Added 55 mins ago
D
Client Financial Services Agent
Desjardins
Montreal, QC
- Full-time
As a client financial services agent, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business…
Added 1 hour ago
Officer, Human Resources Business Partner (Field)
Canada Post - Postes Canada
Edmonton, AB
Acts as partner, people champion and change agent, while aligning business strategy with HR services and solutions. Works closely with the HRBP Manager, the local management team and HR…
Added 2 hours ago
MG
Protection Agent
Michael Garron Hospital
Toronto, ON
- Part-time
The Protection Agent is responsible and accountable for the safety and security for all members of the hospital community which includes staff, patients and visitors. The Protection Agent…
Added 2 hours ago
T
Bilingual Senior Analyst, Channels and AI Enablement - Tangerine
Tangerine
Toronto, ON
- Full-time
…improve client self-serve experiences (e.g., Conversational AI, Agent assist) including AI monitoring, continuous performance measurement, insights generation, and documentation to enable…
Added 2 hours ago
BP
Machine Learning Intern – Summer 2027
BNP Paribas
Montreal, QC
- Internship
Experience with generative AI or agentic frameworks, such as LangChain, LangGraph, Agent Development Kit (ADK), or Hugging Face Transformers, or with machine learning frameworks such as…
Added 2 hours ago
C
Architecte en intelligence artifielle/Expert-conseil en IA
CGI
Montreal, QC
- Full-time
Support organizations in implementing best practices in generative and agent-based AI (prompt engineering, context engineering)
Added 3 hours ago
A
Embedded Software Manager
Actalent
Burnaby, BC
- $131,115 to $187,310 CAD / year
- Full-time
Serve as a thought leader and change agent for AI-enabled software development practices, positioning the organization as a technology leader in its market.
Added 3 hours ago
Q
AI Agent Engineer
Qlik
Canada
- $92,700 to $116,000 CAD / year
- Full-time
This role has a clear mandate: scale and run the AI agent program that transforms how we serve 35,000 customers. You'll design the agents, define where they act, govern their quality, and…
Added 3 hours ago
F
Building Services Design Engineer
Fluor
Vancouver, BC
- Full-time
Design clean agent extinguishing, foam systems, deluge, wet and dry s sprinklers, standpipes, fire water pumps
Added 3 hours ago
CP
Officer, Human Resources Business Partner (Field)
Canada Post / Postes Canada
AB · Edmonton, AB
- Full-time
Acts as partner, people champion and change agent, while aligning business strategy with HR services and solutions. Works closely with the HRBP Manager, the local management team and HR…
Added 3 hours ago
DG
Manager - Gestionnaire de projet (Fly-in / Fly-out)
Dexterra Group
Mirabel, QC
- Full-time
…site du projet, en collaboration avec le coordonnateur SST / agent de prévention de…
Added 3 hours ago
DG
Manager - Gestionnaire de projet (Fly-in / Fly-out)
Dexterra Group
Val-d'Or, QC
- Full-time
…site du projet, en collaboration avec le coordonnateur SST / agent de prévention de…
Added 4 hours ago
BM
Administration & Communications Coordinator
BMC MINERALS
BC · West Vancouver, BC
- Full-time
Manage the Vancouver office, including lease-related matters through BMC’s agent and coordination of IT service providers.
Added 4 hours ago
CS
Full-Time Travel Agent (Brandon, Manitoba)
CAA South Central Ontario
Brandon, MB
- Full-time
Three (3) years of experience in a Travel Consultant (Agent) position.
Added 4 hours ago
PC
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
- Full-time
Added 4 hours ago
B
Senior Accounts Receivable Associate
Boldr
Toronto, ON
- Full-time
…stakeholder, or written up as a customer-ready response the front-line agent can send without…
Added 5 hours ago
B
Account Executive - Full-Cycle (North America)
Botpress
Montreal, QC
- Full-time
…on as an afterthought. Botpress is the enterprise-grade AI agent platform for customer support - built the other way…
Added 5 hours ago
B
Commercial Insurance Advisor - IBU Service team
BrokerLink
Saint John, NB
- Full-time
New Brunswick General Insurance Agent Licence Level 1 is required. PLEASE NOTE: If you do not already hold a New Brunswick General insurance license, you must be prepared to study for and…
Added 5 hours ago
L
Security Engineer
LiveKit
Canada
- Full-time
Experience in AI security, such as securing LLM applications or agent infrastructure.
Added 5 hours ago
B
Senior Accounts Receivable Associate
Boldr
Toronto, ON
- Full-time
…stakeholder, or written up as a customer-ready response the front-line agent can send without…
Added 5 hours ago
SH
Guest Service Agent | Part-time | The Westley Calgary
Silver Hotel Group
Calgary, AB
- Part-time
The Westley Calgary Downtown has an existing vacancy for a part-time Guest Service Agent. The position is responsible for ensuring positive interactions with guests at every encounter,…

Qlik

AI Agent Engineer

Canada

$92,700 to $116,000 CAD / year · Full-time

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Job details

Pay: $92,700 to $116,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 16 years in a row, Qlik helps teams get more out of AI with trusted data products, a powerful analytics engine, and AI agents. This helps teams reduce risk and operating costs, while scaling AI responsibly.

Used by 75% of the Fortune 500, Qlik works with the systems organizations already use, maintaining flexibility without lock-in.

The Agentic AI Engineer Role

Most AI programs stall between the build and the business. Someone architects something impressive, and then it sits - ungoverned, unadopted, and underperforming. The Agentic AI Engineer exists to make sure that never happens at Qlik.

This role has a clear mandate: scale and run the AI agent program that transforms how we serve 35,000 customers. You'll design the agents, define where they act, govern their quality, and bring our frontline teams along for the ride. No handoffs between 'the builder' and 'the operator' because you are both.

What makes this role interesting?

You’ll own the full lifecycle of an AI agent program from building the reasoning logic to governing how agents perform across 35,000 customer accounts. There’s no template for this; you’re defining it.
You’ll work at genuine technical depth (LLMs, n8n, RAG, APIs, Salesforce integrations) while also shaping strategy by deciding where agents should act, how quality is governed, and how frontline teams adopt AI as a co-pilot.
The impact is direct and measurable – reduction in formal escalations, automation of routine tasks for Cohort Leaders, and real-time visibility into every customer interaction across the book of business.
The challenge: this is a greenfield program in an environment defining its own processes. You’ll need to be equally comfortable in a terminal and in a cross-functional planning meeting.

Here’s how you’ll be making an impact:

AI Agent Architecture & Development - You will primarily architect and integrate AI agent systems end-to-end, from concept through deployment.
Design and build AI agents from use case scoping and system prompt engineering through deployment and handoff to operational workflows
Develop automation pipelines using tools like n8n, integrating with core systems such as Salesforce to trigger the right interventions at the right moments
Define and implement data pipelines that feed agents the right context at the right time - including ingesting Value Erosion signals and translating them into automated Action plays
Build technical diagnostic logic to detect Value Erosion in real time, including automated identification of product defects and cases exceeding 5–10 support touchpoints without resolution
Collaborate with IT and the AI Practice on LLM, RAG, and API integrations into the Intelligent Front Door (IFD)
Instrument agents for observability - building in the feedback loops and evaluation criteria needed to measure quality and determine automation readiness
Execute rigorous testing to ensure all agents meet defined Confidence Gates before graduating to autonomous operation
Produce clear technical documentation and runbooks to support smooth handoffs and operational continuity
Contribute to roadmap planning by identifying new agentic use cases within the COI org Journey Orchestration & Experience Governance Beyond the build, you will own how agents are deployed and how the customer experience is governed
Define the precise insertion points across the customer journey where AI agents should act to automate adoption tasks and multiply Cohort Leader capacity
Lead the “Delight Audit” - reviewing human and agent interactions across the full account base to surface product, support, and experience improvement opportunities
Analyze audited touchpoints to identify Value Creation opportunities, specifically where improvements in education and knowledge can turn a neutral interaction into a delightful one
Own the Agent Health Dashboard, tracking universal KPIs (Accuracy, Adoption) and usecase specific KPIs (Value Enhancement Score, Time-to-Resolution) Change Management & Enablement
Lead the rollout of AI agents to frontline CSMs and Support teams, enabling them to confidently co-pilot with AI
Translate audit findings into actionable feedback loops for Product, Support, and Data Intelligence teams
Drive the automatic drafting of Knowledge Base articles from resolved cases, closing documentation and education gaps in real time

What we offer:

A comprehensive onboarding experience paired with mentorship from seasoned professionals to ensure a strong start. Our supportive and inclusive culture fosters curiosity, creativity, and personal growth, while providing exposure to career paths across sales, marketing operations, and analytics.

Team members have access to a variety of professional development tools, training programs, and networking opportunities. In addition, we provide a competitive salary and benefits package to support your overall well-being and success.

We’re looking for a teammate with:

Proven experience building and deploying AI agents or intelligent automation systems in a customer-facing environment
Strong operational instincts - you can define where and when agents act, not just how they work
A quality-first mindset with a track record of building governance frameworks, testing protocols, or audit processes for AI systems
Hands-on experience building with LLMs including prompt engineering, tool/function calling, and agentic design patterns
Familiarity with workflow automation platforms such as n8n, Make, or similar
Ability to work with APIs and webhooks - comfortable pulling and handling data from CRM systems like Salesforce
Strong systems thinking - you design for reliability and edge cases, not just the happy path
Comfortable operating in ambiguity - this team defines processes as it builds them
Collaborative - you work across functions and can translate technical decisions for nontechnical stakeholders

The location for this role is:

Ottawa, Canada

Hybrid:

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

More about Qlik and who we are:

Find out more about ‘Life at Qlik’ on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

National Capital Region's 2026 Top Employers in Canada: https://reviews.canadastop100.com/top-employer-qliktech
Genuine career progression pathways and mentoring programs.
Culture of innovation, technology, collaboration, and openness.
Flexible, diverse, and international work environment.

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

The anticipated base salary range for this role is $CAD 92700 – 116000 per year. Final compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs. Qlik offers a comprehensive benefits package, eligibility requirements for benefits will be controlled by applicable Qlik plan documents and policies.

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta@qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik uses artificial intelligence (e.g. Talent Intelligence developed by Eightfold) to screen and summarize resumes, assess and evaluate candidates, and score candidates for all positions at Qlik. Any hiring decision will involve a human review, and you will not be subject to decisions based solely on automated means. For questions about this tool, contact accessibilityta@qlik.com.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

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More about this job

Responsibilities

You will architect, build, and govern AI agent systems end-to-end to automate customer-facing workflows and improve operational efficiency. Additionally, you will lead the rollout of these agents to frontline teams and manage the ongoing customer experience governance.

Requirements

The role requires proven experience in building and deploying AI agents or intelligent automation systems in a customer-facing environment. Candidates must possess strong operational instincts, hands-on experience with LLMs and workflow automation tools, and the ability to work effectively across cross-functional teams.

Skills

AI agent architecture
LLMs
Prompt engineering
n8n
RAG
API integration
Salesforce
Automation pipelines
Data pipelines
Technical documentation
Systems thinking
Change management
Observability
Quality governance

Benefits

Mentorship programs
Professional development tools
Training programs
Networking opportunities
Competitive salary
Change the world day
Personal development day
Corporate responsibility employee programs

Visa sponsorship

Not detected in the job text

Keywords

AI Agent
LLM
RAG
n8n
Salesforce
Automation
API
Webhooks
Prompt Engineering
Data Pipelines
Customer Success
Observability
Governance
CRM
Intelligent Front Door
Value Erosion
Technical Documentation
Change Management
Analytics
System Architecture

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