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Added 5 mins ago
B
Insurance - Manager, Financial Planning & Analysis
BMO
Toronto, ON · YNG
- Full-time
…leaders and Finance partners to provide financial advice and service that supports the financial management activities of the Group/portfolio. Supports the monitoring and management of…
Added 9 mins ago
B
Software Developer
BMO
Toronto, ON · SCC
- Full-time
…areas of focus includes translating user requirements into technical specifications, writing code and managing the preparation of design specifications. Supports system design, provides…
Added 9 mins ago
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Senior NPI Engineer
Voltera
Waterloo, ON
- Full-time
Act as the primary technical liaison between Voltera's local Engineering and Production teams to ensure smooth and effective New Product Introduction (NPI) handoffs.
Added 9 mins ago
EV
Coordinator, Marketing Operations
Elk Valley Resources
Vancouver, BC
- $80,000 to $100,000 CAD / year
Provide superior customer service to international coal customers across Incoterm sales, including CFR, FOB, DDP, FCA and Port-Transport, for long-term and spot sales
Added 9 mins ago
JI
Industrial Mechanic (Millwright) - Veneer Sawmill
J.D. Irving, Limited
NB · NB, Canada
- Full-time
Irving Sawmills and Irving Forest Products are committed to delivering quality lumber products, strong customer relationships and service reliability, as well as operating safe and…
Added 9 mins ago
JI
Intermediate Contracts Coordinator
J.D. Irving, Limited
NS · Dartmouth, NS
- Full-time
…that are fully trained and supported. We work as a trusted technical partner during design, construction, in-service, and end of life. We are proud to deliver quality professional technical…
Added 9 mins ago
LC
Asset Protection Representative
Loblaw Companies Limited
Toronto, ON
- Full-time
Technical Edge – Experience with CCTV, surveillance tools, and Microsoft Office (Word, PowerPoint, Outlook).
Added 9 mins ago
AI
Technical Support Center Supervisor
ARxIUM INC
Winnipeg, MB
- Full-time
The Supervisor, Technical Support Center leads the day-to-day operations of the Technical Support Center, ensuring timely resolution of customer issues and exceptional service delivery.…
Added 9 mins ago
LC
Pharmacy Technician -Contract
Loblaw Companies Limited
Canada
- Part-time
The role of the pharmacy technician is to aid the pharmacy in the production of prescriptions and provide optimal customer service. Participate actively in growing prescription and OTC…
Added 9 mins ago
TO
Manager, IT Program Delivery (Re-advertised)
Town of Gravenhurst
Gravenhurst, ON
- Full-time
…Coordination of IT activities between business units, vendors and service providers, will be a key part of the role’s duties. This role will provide first line IT coordination and technical…
Added 9 mins ago
EG
Event Sales Manager- BMO Center at the Stampede Grounds
Encore Global
Calgary, AB
- Full-time
…tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship…
Added 24 mins ago
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RESIDENTIAL FIELD TECHNICIANS – Kitchener, ON
DHT
Kitchener, ON
- Full-time
Provide onsite installations and service work for CATV, Digital, Internet, Fibre, Home Phone and Security Home Monitoring services on behalf of the Company’s Cable Communications Business…
Added 24 mins ago
K
Senior Engineer (Mechanical/Piping Design)
Kinectrics
Kincardine, ON
- Internship
At Kinectrics, employees are recognized for their knowledge, experience, and contributions while working in a highly technical and challenging environment. Kinectrics puts you in the…
Added 24 mins ago
TT
Transportation Business Analyst
Tundra Technical Solutions
Mississauga, ON
- $111,000 to $125,000 CAD / year
- Full-time
…partnering with Supply Chain, Transportation, Logistics, Warehouse, Customer Service, Procurement, Finance, IT, application support teams, and implementation partners to analyze business…
Added 24 mins ago
AE
Lead - Part-Time
Arc'teryx Equipment
AB · Edmonton, AB
- $23.8 to $27.2 CAD / hour
- Part-time
You have a passion for customer service and delivering an exceptional experience for guests; because of your enthusiasm, others are eager to join you and follow your lead
Added 24 mins ago
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Website Manager
OpTalent | Canada | Recruitment
Toronto, ON · Etobicoke, ON
- Full-time
…SEO agency and internal stakeholders. This includes ongoing technical and UX implementations, customer journey mapping, and continuous development of web content. You will oversee,…
Added 24 mins ago
U
Dir. Software Development
UKG
Montreal, QC
- Full-time
Expérience des fonctionnalités centrées sur l'expérience utilisateur (UI frameworks, outils en libre-service, reporting, systèmes de design ou plateformes front-end partagées).
Added 24 mins ago
SH
Personal Support Manager
SE Health
ON · York, ON
- Full-time
…the practical experience. You will bring, strong clinical, customer service, and technical…
Added 24 mins ago
RI
SAP IBP Application Support Analyst
Raas Infotek
Calgary, AB
- Contract
Provide day-to-day support for SAP IBP and its integrations with SAP S/4HANA and act as the primary support contact for ServiceNow incidents and service requests
Added 24 mins ago
TI
Biomedical Sales & Customer Support Representative
Torontech Inc.
Richmond Hill, ON
- Full-time
The ideal candidate should have a Biomedical Engineering background with 2–3 years of experience in customer support, inside sales, technical sales, medical equipment, or a related field.
Added 24 mins ago
MC
Support Technician L2
MSP Corp
Richmond, BC
- $70,000 to $75,000 CAD / year
- Full-time
Deliver exceptional customer service to internal and external clients.
Added 24 mins ago
TS
Bilingual Biomedical Field Service Technician
The Stevens Company
Montreal, QC
- Full-time
Provide excellent customer service and maintain professional communication with clients and team members
Added 24 mins ago
EV
Coordinator, Marketing Operations
Elk Valley Resources
Vancouver, BC
- $80,000 to $100,000 CAD / year
- Full-time
Provide superior customer service to international coal customers across Incoterm sales, including CFR, FOB, DDP, FCA and Port-Transport, for long-term and spot sales
Added 25 mins ago
B
Service Desk Analyst
BGIS
Toronto, ON
- Full-time
Reporting directly to the Team Leader, the Service Desk Analyst provides first level support for all technical issues, for hardware, applications and infrastructure, experienced by BGIS…
Added 25 mins ago
Senior SailPoint Support Engineer
KeyData Cyber
Toronto, ON
…team who will step in and own our largest and most important customer issues in addition to providing level two support to our other support teams. In this role, you will be a part of a…

Qlik

AI Agent Engineer

Canada

$92,700 to $116,000 CAD / year · Full-time

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Job details

Pay: $92,700 to $116,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 16 years in a row, Qlik helps teams get more out of AI with trusted data products, a powerful analytics engine, and AI agents. This helps teams reduce risk and operating costs, while scaling AI responsibly.

Used by 75% of the Fortune 500, Qlik works with the systems organizations already use, maintaining flexibility without lock-in.

The Agentic AI Engineer Role

Most AI programs stall between the build and the business. Someone architects something impressive, and then it sits - ungoverned, unadopted, and underperforming. The Agentic AI Engineer exists to make sure that never happens at Qlik.

This role has a clear mandate: scale and run the AI agent program that transforms how we serve 35,000 customers. You'll design the agents, define where they act, govern their quality, and bring our frontline teams along for the ride. No handoffs between 'the builder' and 'the operator' because you are both.

What makes this role interesting?

You’ll own the full lifecycle of an AI agent program from building the reasoning logic to governing how agents perform across 35,000 customer accounts. There’s no template for this; you’re defining it.
You’ll work at genuine technical depth (LLMs, n8n, RAG, APIs, Salesforce integrations) while also shaping strategy by deciding where agents should act, how quality is governed, and how frontline teams adopt AI as a co-pilot.
The impact is direct and measurable – reduction in formal escalations, automation of routine tasks for Cohort Leaders, and real-time visibility into every customer interaction across the book of business.
The challenge: this is a greenfield program in an environment defining its own processes. You’ll need to be equally comfortable in a terminal and in a cross-functional planning meeting.

Here’s how you’ll be making an impact:

AI Agent Architecture & Development - You will primarily architect and integrate AI agent systems end-to-end, from concept through deployment.
Design and build AI agents from use case scoping and system prompt engineering through deployment and handoff to operational workflows
Develop automation pipelines using tools like n8n, integrating with core systems such as Salesforce to trigger the right interventions at the right moments
Define and implement data pipelines that feed agents the right context at the right time - including ingesting Value Erosion signals and translating them into automated Action plays
Build technical diagnostic logic to detect Value Erosion in real time, including automated identification of product defects and cases exceeding 5–10 support touchpoints without resolution
Collaborate with IT and the AI Practice on LLM, RAG, and API integrations into the Intelligent Front Door (IFD)
Instrument agents for observability - building in the feedback loops and evaluation criteria needed to measure quality and determine automation readiness
Execute rigorous testing to ensure all agents meet defined Confidence Gates before graduating to autonomous operation
Produce clear technical documentation and runbooks to support smooth handoffs and operational continuity
Contribute to roadmap planning by identifying new agentic use cases within the COI org Journey Orchestration & Experience Governance Beyond the build, you will own how agents are deployed and how the customer experience is governed
Define the precise insertion points across the customer journey where AI agents should act to automate adoption tasks and multiply Cohort Leader capacity
Lead the “Delight Audit” - reviewing human and agent interactions across the full account base to surface product, support, and experience improvement opportunities
Analyze audited touchpoints to identify Value Creation opportunities, specifically where improvements in education and knowledge can turn a neutral interaction into a delightful one
Own the Agent Health Dashboard, tracking universal KPIs (Accuracy, Adoption) and usecase specific KPIs (Value Enhancement Score, Time-to-Resolution) Change Management & Enablement
Lead the rollout of AI agents to frontline CSMs and Support teams, enabling them to confidently co-pilot with AI
Translate audit findings into actionable feedback loops for Product, Support, and Data Intelligence teams
Drive the automatic drafting of Knowledge Base articles from resolved cases, closing documentation and education gaps in real time

What we offer:

A comprehensive onboarding experience paired with mentorship from seasoned professionals to ensure a strong start. Our supportive and inclusive culture fosters curiosity, creativity, and personal growth, while providing exposure to career paths across sales, marketing operations, and analytics.

Team members have access to a variety of professional development tools, training programs, and networking opportunities. In addition, we provide a competitive salary and benefits package to support your overall well-being and success.

We’re looking for a teammate with:

Proven experience building and deploying AI agents or intelligent automation systems in a customer-facing environment
Strong operational instincts - you can define where and when agents act, not just how they work
A quality-first mindset with a track record of building governance frameworks, testing protocols, or audit processes for AI systems
Hands-on experience building with LLMs including prompt engineering, tool/function calling, and agentic design patterns
Familiarity with workflow automation platforms such as n8n, Make, or similar
Ability to work with APIs and webhooks - comfortable pulling and handling data from CRM systems like Salesforce
Strong systems thinking - you design for reliability and edge cases, not just the happy path
Comfortable operating in ambiguity - this team defines processes as it builds them
Collaborative - you work across functions and can translate technical decisions for nontechnical stakeholders

The location for this role is:

Ottawa, Canada

Hybrid:

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

More about Qlik and who we are:

Find out more about ‘Life at Qlik’ on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

National Capital Region's 2026 Top Employers in Canada: https://reviews.canadastop100.com/top-employer-qliktech
Genuine career progression pathways and mentoring programs.
Culture of innovation, technology, collaboration, and openness.
Flexible, diverse, and international work environment.

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

The anticipated base salary range for this role is $CAD 92700 – 116000 per year. Final compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs. Qlik offers a comprehensive benefits package, eligibility requirements for benefits will be controlled by applicable Qlik plan documents and policies.

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta@qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik uses artificial intelligence (e.g. Talent Intelligence developed by Eightfold) to screen and summarize resumes, assess and evaluate candidates, and score candidates for all positions at Qlik. Any hiring decision will involve a human review, and you will not be subject to decisions based solely on automated means. For questions about this tool, contact accessibilityta@qlik.com.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

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More about this job

Responsibilities

You will architect, build, and govern AI agent systems end-to-end to automate customer-facing workflows and improve operational efficiency. Additionally, you will lead the rollout of these agents to frontline teams and manage the ongoing customer experience governance.

Requirements

The role requires proven experience in building and deploying AI agents or intelligent automation systems in a customer-facing environment. Candidates must possess strong operational instincts, hands-on experience with LLMs and workflow automation tools, and the ability to work effectively across cross-functional teams.

Skills

AI agent architecture
LLMs
Prompt engineering
n8n
RAG
API integration
Salesforce
Automation pipelines
Data pipelines
Technical documentation
Systems thinking
Change management
Observability
Quality governance

Benefits

Mentorship programs
Professional development tools
Training programs
Networking opportunities
Competitive salary
Change the world day
Personal development day
Corporate responsibility employee programs

Visa sponsorship

Not detected in the job text

Keywords

AI Agent
LLM
RAG
n8n
Salesforce
Automation
API
Webhooks
Prompt Engineering
Data Pipelines
Customer Success
Observability
Governance
CRM
Intelligent Front Door
Value Erosion
Technical Documentation
Change Management
Analytics
System Architecture

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