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Added 1 hour ago
RT
Principal Adviser Remuneration Strategy
Rio Tinto
Montreal, QC
- Full-time
Shape reward requirements for data, analytics, reporting and HR technology, helping ensure our tools and insights enable better remuneration decisions.
Added 1 hour ago
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Brand Advocacy Program Specialist
Jobgether
Canada
- Full-time
…and affiliate activity. Working closely with the Social Media Manager, you will translate marketing priorities into engaging campaigns that strengthen community participation and support…
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 2 hours ago
NB
Chief Analyst, Capital Transformation
National Bank of Canada
Montreal, QC
- Temporary
A career as a Chief Analyst, Transformation, Capital Insights in
Added 3 hours ago
FA
Finance Business Partner
Flair Airlines
Calgary, AB
- Full-time
Reporting to the Manager, Business Partnering, the Finance Business Partner provides financial insights and strategic support to operational leaders across the organization. The position is…
Added 6 hours ago
SI
CRM Analyst
Saskatchewan Indian Institute of Technologies (SIIT)
Saskatoon, SK
- Full-time
Reporting to the Manager, Admissions and Advisory Services, the CRM Analyst is responsible for the day-to-day functional administration of CRM admissions system, including system…
Added 6 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 6 hours ago
SH
Accounts Receivable Manager
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
Northland Properties is seeking an experienced and results-driven Accounts Receivable Manager to lead our Accounts Receivable function and strengthen the processes, controls, and reporting…
Added 7 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 7 hours ago
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Manager - Asset Protection, Safety and Strategy (Global Fulfillment) | Contract until March 2028
lululemon
Vancouver, BC
- Full-time
Within Global Fulfillment AP&S, Strategy & Operations, the Manager, AP&S Strategy & Operations role translates enterprise and functional strategy into coordinated execution across AP-H&S…
Added 8 hours ago
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Senior Product Manager (8 Month Contract)
Knix
Toronto, ON
- Contract
We're on the hunt for a Senior Product Manager who will be responsible for the strategic planning and implementation of a digital roadmap to support Knix. You will use data, company…
Added 8 hours ago
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Specialist – Project Planning & Integration
Hays
Sudbury, ON
- $110,000 to $125,000 CAD / year
- Full-time
This is a permanent position reporting to the Sr. Manager, Project Controls - Canada . The role is responsible for planning and scheduling across multiple studies and projects, ensuring the…
Added 8 hours ago
O
Sr. Manager Corporate Development
OpenText
Toronto, ON
- Full-time
…interesting work happens every day, in every department. The Sr. Manager, Corporate Development will play a pivotal role advising on a wide range of strategic programs, analyzing business…
Added 11 hours ago
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Voice of the Customer Program Manager
Qlik
Canada
- $92,000 to $117,000 CAD / year
- Full-time
…teams get more out of AI with trusted data products, a powerful analytics engine, and AI agents. This helps teams reduce risk and operating costs, while scaling AI…
Added 11 hours ago
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Technical and Regulatory Specialist
FluksAqua
Ottawa, ON
- Full-time
…hazardous waste branches as a backup to the Technical Service Manager. Act as a primary Subject Matter Expert (SME) for the RPRA Hazardous Waste Program and lead efforts to evaluate and…
Added 11 hours ago
P&
Operations Strategy, Sr Manager/Gestionnaire principal, stratégie des opérations
Pratt & Whitney
Longueuil, QC
- Full-time
Added 11 hours ago
SQ
Manager, Supplier Strategy & Integration
Sunlife Québec
Montreal, QC
- Full-time
…control and management of ongoing supplier relationships. The Manager researches and analyzes supplier relationship management industry standards and proposes improvements to continually…
Added 11 hours ago
LC
Finance Manager
LaSalle College Vancouver
Vancouver, BC
- Full-time
Reporting to the Acting President as well as Finance Manager, the incumbent is responsible for developing, negotiating and finalizing financial aid plans consistent with LaSalle College…
Added 12 hours ago
D
Technical Account Manager (TAM)
DINGO
BC · British Columbia, Canada
- Full-time
Today, we're bringing together decades of industry knowledge, advanced analytics, automation and AI to strengthen our solutions and deliver even greater value to our customers around the…
Added 12 hours ago
H
Marketing Specialist
HockeyStickMan
Concord, ON
- Full-time
Reporting to the Marketing Manager, you'll help develop and execute integrated marketing campaigns across social media, email, website, digital advertising, and other relevant channels.…
Added 12 hours ago
M
Lead Full Stack Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Observability: New Relic or Application Insights, structured logging and tracing, and SLI/SLO definition.
Added 12 hours ago
SI
Manager, Underwriting Member & Co-operative Business
Sovereign Insurance
Toronto, ON
- Full-time
Demonstrated ability to leverage data, analytics, and business insights to support decision-making, drive performance, and identify opportunities for continuous improvement.
Added 12 hours ago
S
Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
The Associate Customer Success Manager will own consumption and adoption outcomes across a portfolio of mid-complexity customers, operating with judgment and autonomy within your portfolio…
Added 12 hours ago
W
Quality Continuous Improvement Technician (Night Shift)
Wonderbrands
Toronto, ON · Etobicoke, ON
- Other
…initiatives. This role emphasizes the use of technology and data analytics to enhance quality, efficiency, and compliance in a fast-paced manufacturing…
Added 12 hours ago
PD
Product Manager
Pollard Digital Solutions
Winnipeg, MB
- Full-time
We’re looking for Product Manager to join our Digital Solutions team within our Winnipeg Office.

Qlik

Voice of the Customer Program Manager

Canada

$92,000 to $117,000 CAD / year · Full-time

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Job details

Pay: $92,000 to $117,000 CAD / year
Job type: Full-time
Experience: 5 - 8+ years of experience in customer programs, customer experience, or cross-functional program management.
Posting language: English
Posted: Nov 2, 2026

Original job description

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 16 years in a row, Qlik helps teams get more out of AI with trusted data products, a powerful analytics engine, and AI agents. This helps teams reduce risk and operating costs, while scaling AI responsibly.

Used by 75% of the Fortune 500, Qlik works with the systems organizations already use, maintaining flexibility without lock-in.

We were also recognized as one of National Capital Region's 2026 Top Employers in Canada, read on to see why!

The Program Manager, Voice of the Partner Role

You will build and scale our global customer listening program. As part of the Voice of the Customer & Insights team, this role is responsible for designing a structured approach to capturing customer sentiment, translating feedback into actionable insights, and driving cross-functional improvements that strengthen customer experience.

This role goes beyond survey execution. It requires strategic thinking, strong stakeholder influence, and the ability to convert customer feedback into measurable business outcomes. The Program Manager will define the framework, governance, and engagement model that ensures customer feedback meaningfully improves experience and long-term account health.

Here’s how you’ll be making an impact:

Build and Scale a Robust Listening Strategy: Design and manage the Voice of the Customer program (surveys, sentiment analysis, feedback loops) to capture customer sentiment and experience. You establish the foundational governance, cadence, and standards required to build a credible and scalable program.
Capture Clear, Actionable Partner Feedback: You ensure feedback mechanisms are thoughtfully designed to generate meaningful insight rather than surface-level satisfaction data. You continuously refine questions, response strategies, and outreach approaches to improve feedback quality and relevance
Synthesize Themes and Identify Business Priorities: You analyze quantitative and qualitative feedback to identify recurring friction points, growth opportunities, and risks. You translate these patterns into concise narratives that clarify where attention and actions are needed.
Drive Cross-Functional Alignment on Improvements: You bring together stakeholders across the organization to review feedback themes and define improvement actions. You serve as a facilitator and advocate, ensuring customer voice is represented in decision-making conversations.
Develop Feedback Loop Practices: You define clear follow-up mechanisms for detractors, at-risk accounts, and advocacy opportunities. You track whether actions are taken and monitor progress to ensure feedback leads to measurable change.

We’re looking for a teammate with:

5 - 8+ years of experience in customer programs, customer experience, or cross-functional program management.
Experience building or scaling structured projects in global or multi-regional environments.
Strong analytical skills with the ability to synthesize qualitative and quantitative data into clear business narratives.
Strategic thinker who can connect feedback to broader business outcomes, and is able to design scalable processes rather than manage one-off initiatives.
Demonstrated ability to influence stakeholders without direct authority.
Strong executive communication and presentation skills.
Outcome-focused, with a bias toward action and measurable impact.
Comfortable operating in ambiguity and building new capabilities from the ground up.
Collaborative, proactive, and highly organized.

The location for this role is:

Ottawa, Ontario, Canada

Hybrid:

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

More about Qlik and who we are:

Find out more about ‘Life at Qlik’ on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

National Capital Region's 2026 Top Employers in Canada: https://reviews.canadastop100.com/top-employer-qliktech
Genuine career progression pathways and mentoring programs.
Culture of innovation, technology, collaboration, and openness.
Flexible, diverse, and international work environment.

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

The anticipated base salary range for this role is $CAD 92,000 – 117,000 per year. Final compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs. Qlik offers a comprehensive benefits package, eligibility requirements for benefits will be controlled by applicable Qlik plan documents and policies.

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta@qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik uses artificial intelligence (e.g. Talent Intelligence developed by Eightfold) to screen and summarize resumes, assess and evaluate candidates, and score candidates for all positions at Qlik. Any hiring decision will involve a human review, and you will not be subject to decisions based solely on automated means. For questions about this tool, contact accessibilityta@qlik.com.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

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More about this job

Responsibilities

The Program Manager will build and scale a global customer listening program by designing structured feedback mechanisms and translating sentiment into actionable business insights. They will facilitate cross-functional alignment to drive improvements in customer experience and long-term account health.

Requirements

Candidates must have 5-8+ years of experience in customer programs or cross-functional management with strong analytical and stakeholder influence skills. The role requires a strategic thinker capable of building scalable processes and operating effectively in ambiguous environments.

Skills

Customer experience
Program management
Stakeholder influence
Data analysis
Strategic thinking
Sentiment analysis
Feedback loops
Governance
Cross-functional alignment
Executive communication
Presentation skills
Project management

Benefits

Career progression pathways
Mentoring programs
Flexible work environment
Change the world day
Personal development day
Corporate responsibility employee programs

Visa sponsorship

Not detected in the job text

Keywords

Voice of the Customer
Customer Experience
Program Management
AI
Analytics
Data Products
Sentiment Analysis
Governance
Stakeholder Management
Business Intelligence
Customer Feedback
Cross-functional Collaboration
Strategy
Account Health
Qlik

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