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Added 27 mins ago
K
Senior Analyst/Engineer - PSA and Risk Assessment
Kinectrics
Toronto, ON
- Full-time
Assist in developing business proposals for new PSA-related work, including estimates of costs, scheduling, and resource management.
Added 27 mins ago
K
Senior Website Transformation Strategist
Kelly
Calgary, AB · Greater Calgary Metropolitan Area
- Contract
This is a business-side digital leadership role - not a project manager or developer position. You’ll work alongside established project managers, developers, IT teams, an external agency,…
Added 28 mins ago
Senior Manager, Marketing Management
Bell
Toronto, ON
Bell Media is seeking a highly motivated and experienced Senior Manager of Partnerships and Distribution to join our Direct-to-Consumer (DTC) team. This is a high-visibility, high-impact…
Added 43 mins ago
C
Account Manager, Customer Lifecycle (Ontario & Quebec)
Cansel
Richmond Hill, ON · Montreal, QC
- $55,000 CAD / year
- Full-time
Cansel is looking for a Customer Lifecycle Account Manager to manage and grow relationships with existing customers throughout their asset lifecycle.
Added 43 mins ago
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Account Manager - Subsurface Technologies Equipment (Western Ontario)
Cansel
Ottawa, ON · Richmond Hill, ON
- Full-time
Cansel is looking for a motivated, customer-focused Account Manager to grow relationships and sales within our utility locating and camera inspection portfolio.
Added 43 mins ago
UH
Incident Coordinator
University Health Network
Toronto, ON
- Contract
Participate in organizational meetings, including CAB, and business meetings
Added 43 mins ago
UG
Area Manager, Ontario
Umdasch Group
Bolton, ON · Caledon, Ontario
- Full-time
As the Area Manager at Doka Canada, you are responsible for leading the sales/revenue performance and strategic growth for Ontario. Reporting to the Regional Director, East you oversee a…
Added 43 mins ago
R(
Assistant Store Manager - Promenades St-Bruno
Reitmans (Canada) Ltée/Ltd
Longueuil, QC · St-Bruno-de-Montarville, Québec
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 57 mins ago
GC
Material Analyst I
Garland Commercial Ranges
Mississauga, ON
- $70,000 to $80,000 CAD / year
- Full-time
Reporting directly to the Materials Manager, this position is based in Mississauga, Ontario. This position is 100% based in office.
Added 58 mins ago
IG
Sr Project Manager (Capital Markets)
Insight Global
Toronto, ON
- $90 to $95 CAD / hour
- Contract
Insight Global is looking for a Tech Project Manager to support a multitude of projects under Capital Markets for Bank of Montreal As the Project Manager you will be responsible for daily…
Added 58 mins ago
A
Data Architect
Altis
Mississauga, ON
- Full-time
Are you a strategic thinker who loves connecting business needs with innovative technology? We're looking for a Data & Analytics Solutions Architect to shape enterprise-wide data,…
Added 58 mins ago
A
Operations Manager, Mortgage & Lending
Aplin
Calgary, AB
- Full-time
…financial services industry, is seeking an experienced Operations Manager, Mortgage & Lending, to lead a knowledgeable…
Added 58 mins ago
Systems Analyst
F12.net
Victoria, BC
…professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded…
Added 58 mins ago
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Digital Assurance & Transparency Manager
PwC
Calgary, AB
- Full-time
…around the financial reporting process, including financial business process and Information Technology management…
Added 58 mins ago
P
Digital Assurance & Transparency Manager
PwC
Vancouver, BC
- Full-time
…around the financial reporting process, including financial business process and Information Technology management…
Added 1 hour ago
GO
Economic Development Officer
Government of Newfoundland and Labrador
St. John's, NL
- $40.91 to $48.25 CAD / hour
- Full-time
Reporting to the Manager of Internationalization, this position supports the Province’s international trade and economic development objectives by helping Newfoundland and Labrador…
Added 1 hour ago
PG
Commercial Marketing Manager
Purity Gas
Ancaster, ON
- $95,000 to $115,000 CAD / year
The Commercial Marketing Manager is a strategic leader who bridges Sales, Product Engineering, and Marketing to drive Purity Gas’s go-to-market strategy. This role leads vertical market…
Added 1 hour ago
ME
Assistant General Manager
MBS Equipment Company Canada
Burnaby, BC
- Full-time
The Assistant General Manager plays a key leadership role in supporting the General Manager with the overall operations of Western Canada. This position is responsible for fostering strong…
Added 1 hour ago
A
Store Manager (temporary)
Ardene
Ottawa, ON · Kanata, ON
- Full-time
The temporary Store Manager works with the District Supervisor to oversee all store operations, as well as plan & execute strategies to drive sales and profitability. The Store Manager is…
Added 1 hour ago
TC
Program Manager
Tata Consultancy Services
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
…themselves across the full AI stack, from infrastructure to…
Added 1 hour ago
PC
Digital Assurance & Transparency Manager
PwC Canada
Vancouver, BC
- Full-time
…around the financial reporting process, including financial business process and Information Technology management…
Added 1 hour ago
N
VIE - Asset Manager - Canada (M/F)
Neoen
Toronto, ON
- Full-time
The Asset Manager will be responsible for promoting high health, safety and environmental (HSE) standards, coordination of the operation stakeholders, administration of the Operations &…
Added 1 hour ago
N
VIE - Asset Manager - Canada (M/F)
Neoen
Calgary, AB
- Full-time
The Asset Manager will be responsible for promoting high health, safety and environmental (HSE) standards, coordination of the operation stakeholders, administration of the Operations &…
Added 1 hour ago
TC
Program Manager
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $120,000 CAD / year
- Full-time
…themselves across the full AI stack, from infrastructure to…
Added 1 hour ago
MT
Warehouse Logistics Manager
Modern Technical Staffing Inc.
Alliston, ON
- $100,000 to $115,000 CAD / year
- Full-time
Our client in Alliston is looking for a Warehouse Logistics Manager. They are seeking someone has been employed as a Warehouse Logistics Manager or Supervisor with a manufacturing company…

Qlik

Voice of the Customer Program Manager

Canada

$92,000 to $117,000 CAD / year · Full-time

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Job details

Pay: $92,000 to $117,000 CAD / year
Job type: Full-time
Experience: 5 - 8+ years of experience in customer programs, customer experience, or cross-functional program management.
Posting language: English
Posted: Nov 2, 2026

Original job description

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 16 years in a row, Qlik helps teams get more out of AI with trusted data products, a powerful analytics engine, and AI agents. This helps teams reduce risk and operating costs, while scaling AI responsibly.

Used by 75% of the Fortune 500, Qlik works with the systems organizations already use, maintaining flexibility without lock-in.

We were also recognized as one of National Capital Region's 2026 Top Employers in Canada, read on to see why!

The Program Manager, Voice of the Partner Role

You will build and scale our global customer listening program. As part of the Voice of the Customer & Insights team, this role is responsible for designing a structured approach to capturing customer sentiment, translating feedback into actionable insights, and driving cross-functional improvements that strengthen customer experience.

This role goes beyond survey execution. It requires strategic thinking, strong stakeholder influence, and the ability to convert customer feedback into measurable business outcomes. The Program Manager will define the framework, governance, and engagement model that ensures customer feedback meaningfully improves experience and long-term account health.

Here’s how you’ll be making an impact:

Build and Scale a Robust Listening Strategy: Design and manage the Voice of the Customer program (surveys, sentiment analysis, feedback loops) to capture customer sentiment and experience. You establish the foundational governance, cadence, and standards required to build a credible and scalable program.
Capture Clear, Actionable Partner Feedback: You ensure feedback mechanisms are thoughtfully designed to generate meaningful insight rather than surface-level satisfaction data. You continuously refine questions, response strategies, and outreach approaches to improve feedback quality and relevance
Synthesize Themes and Identify Business Priorities: You analyze quantitative and qualitative feedback to identify recurring friction points, growth opportunities, and risks. You translate these patterns into concise narratives that clarify where attention and actions are needed.
Drive Cross-Functional Alignment on Improvements: You bring together stakeholders across the organization to review feedback themes and define improvement actions. You serve as a facilitator and advocate, ensuring customer voice is represented in decision-making conversations.
Develop Feedback Loop Practices: You define clear follow-up mechanisms for detractors, at-risk accounts, and advocacy opportunities. You track whether actions are taken and monitor progress to ensure feedback leads to measurable change.

We’re looking for a teammate with:

5 - 8+ years of experience in customer programs, customer experience, or cross-functional program management.
Experience building or scaling structured projects in global or multi-regional environments.
Strong analytical skills with the ability to synthesize qualitative and quantitative data into clear business narratives.
Strategic thinker who can connect feedback to broader business outcomes, and is able to design scalable processes rather than manage one-off initiatives.
Demonstrated ability to influence stakeholders without direct authority.
Strong executive communication and presentation skills.
Outcome-focused, with a bias toward action and measurable impact.
Comfortable operating in ambiguity and building new capabilities from the ground up.
Collaborative, proactive, and highly organized.

The location for this role is:

Ottawa, Ontario, Canada

Hybrid:

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

More about Qlik and who we are:

Find out more about ‘Life at Qlik’ on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

National Capital Region's 2026 Top Employers in Canada: https://reviews.canadastop100.com/top-employer-qliktech
Genuine career progression pathways and mentoring programs.
Culture of innovation, technology, collaboration, and openness.
Flexible, diverse, and international work environment.

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

The anticipated base salary range for this role is $CAD 92,000 – 117,000 per year. Final compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs. Qlik offers a comprehensive benefits package, eligibility requirements for benefits will be controlled by applicable Qlik plan documents and policies.

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta@qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik uses artificial intelligence (e.g. Talent Intelligence developed by Eightfold) to screen and summarize resumes, assess and evaluate candidates, and score candidates for all positions at Qlik. Any hiring decision will involve a human review, and you will not be subject to decisions based solely on automated means. For questions about this tool, contact accessibilityta@qlik.com.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

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More about this job

Responsibilities

The Program Manager will build and scale a global customer listening program by designing structured feedback mechanisms and translating sentiment into actionable business insights. They will facilitate cross-functional alignment to drive improvements in customer experience and long-term account health.

Requirements

Candidates must have 5-8+ years of experience in customer programs or cross-functional management with strong analytical and stakeholder influence skills. The role requires a strategic thinker capable of building scalable processes and operating effectively in ambiguous environments.

Skills

Customer experience
Program management
Stakeholder influence
Data analysis
Strategic thinking
Sentiment analysis
Feedback loops
Governance
Cross-functional alignment
Executive communication
Presentation skills
Project management

Benefits

Career progression pathways
Mentoring programs
Flexible work environment
Change the world day
Personal development day
Corporate responsibility employee programs

Visa sponsorship

Not detected in the job text

Keywords

Voice of the Customer
Customer Experience
Program Management
AI
Analytics
Data Products
Sentiment Analysis
Governance
Stakeholder Management
Business Intelligence
Customer Feedback
Cross-functional Collaboration
Strategy
Account Health
Qlik

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