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Added 23 mins ago
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Senior Customer Experience Associate - Saint- Eustache, Qc (15 H/Week)
Scotiabank
St. Eustache, MB
- Full-time
Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 23 mins ago
CO
Educational Technology and Multimedia Project Coordinator
College of New Caledonia
Prince George, BC
- Full-time
3 years or more of related experience, of which includes at least one year of recent and related experience in educational technology.
Added 23 mins ago
FA
Payroll and Benefits Administrator
Flair Airlines
Toronto, ON
- Full-time
Serve as the primary point of contact for employee and leader inquiries related to payroll, benefits, deductions, and pay administration, providing accurate and timely resolution or…
Added 23 mins ago
Copy of Senior Software Development Engineer in Test, ML
PlayStation Global
Waterloo, ON
Experience creating synthetic or seeded test data to simulate realistic customer/account behaviors.
Added 38 mins ago
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Material Controller II
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Moose Jaw, SK · Regina, SK
- Full-time
…through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition…
Added 53 mins ago
CO
Senior System Operator (LEC)
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North Vancouver, BC
- Full-time
…population. Lonsdale Energy strives to be an environmental leader as it transitions toward low-carbon energy sources while delivering reliable and competitively priced energy to customers.…
Added 53 mins ago
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Chief Growth Officer
Swift Recruit
Vaughan, ON
- $250,000 to $275,000 CAD / year
- Full-time
The business has earned an exceptional reputation through long-standing client relationships, high customer retention, and referrals generated by consistently delivering quality outcomes.…
Added 1 hour ago
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Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Rivière-Saint-Jean, QC
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Added 1 hour ago
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Administrative Support Coordinator
Indigenous Perspectives Society
Vancouver, BC
- Full-time
Previous customer/patient support experience in the mental health field.
Added 1 hour ago
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Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
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- Full-time
Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
Added 2 hours ago
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Store Manager (MIT)
Rexall Pharmacy Group Ltd.
Toronto, ON
- $46,375 to $64,925 CAD / year
- Full-time
Encourage and empower staff to participate and deliver the #ALLin experience for every customer/patient
Added 3 hours ago
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Ingénieur En Mécanique / Mechanical Engineer
Actalent
Terrebonne, QC
- $46 to $77 CAD / hour
- Contract
7+ years of experience in mechanical engineering.
Added 3 hours ago
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Accounts Receivable Manager
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
The ideal candidate is a hands-on finance leader with strong technical accounting knowledge, proven people management experience, and a passion for operational excellence. They will be…
Added 3 hours ago
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Machinist
Coperion
Richmond, BC
- Full-time
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Operations Supervisor
David's Bridal
Edmonton, AB
…you'll enjoy a flexible schedule, gain hands-on leadership experience, and help drive store success by supporting a high-performing team and delivering outstanding customer experiences…
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Operations Supervisor
David's Bridal
Vaughan, ON
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Added 3 hours ago
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Field Service Technician | Security Systems (GTA-FST002)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
✅ Experience: Minimum 1-3 years of recent field service or installation experience in an electronic security company.
Added 3 hours ago
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Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 3 hours ago
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Head of Tax & Asset Compliance
Geotab
Toronto, ON
- Full-time
To be successful in this role you will be a strategic leader with deep customer empathy, high adaptability, change readiness, and strong stakeholder management and communication skills. In…
Added 3 hours ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
Highly competitive wages and shift premiums for afternoon/evening and weekend shifts (pay is dependent on experience and role/level)
Added 3 hours ago
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Service Manager
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
…individual service selling skills. Overall responsibility for customer satisfaction on all service accounts. Acts as a leader and helps the Sales Manager set expectations that drive the…
Added 3 hours ago
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Finance Manager, Accounting & Financial Reporting (Hybrid)
Stryker
Hamilton, ON
- Full-time
Minimum 8 years of progressive experience in accounting, finance, financial reporting, or a related area.
Added 3 hours ago
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Ingénieur(e) ou analyste, analyse d’opérabilité / Engineer or Analyst, Operability Analysis
Pratt & Whitney
Longueuil, QC
- Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 3 hours ago
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Head of Tax & Asset Compliance
Geotab
Waterloo, ON
- Full-time
To be successful in this role you will be a strategic leader with deep customer empathy, high adaptability, change readiness, and strong stakeholder management and communication skills. In…
Added 3 hours ago
E
Director of Care - Full time - York
Extendicare
Sudbury, ON · LTC - York (York St.)
- Full-time
…Director of Care (DOC) is a highly skilled and compassionate leader who leads the care team in delivering exceptional resident centered care at a long-term care home. The DOC manages all…

Qlik

Voice of the Customer Program Manager

Canada

$92,000 to $117,000 CAD / year · Full-time

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Job details

Pay: $92,000 to $117,000 CAD / year
Job type: Full-time
Experience: 5 - 8+ years of experience in customer programs, customer experience, or cross-functional program management.
Posting language: English
Posted: Nov 2, 2026

Original job description

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 16 years in a row, Qlik helps teams get more out of AI with trusted data products, a powerful analytics engine, and AI agents. This helps teams reduce risk and operating costs, while scaling AI responsibly.

Used by 75% of the Fortune 500, Qlik works with the systems organizations already use, maintaining flexibility without lock-in.

We were also recognized as one of National Capital Region's 2026 Top Employers in Canada, read on to see why!

The Program Manager, Voice of the Partner Role

You will build and scale our global customer listening program. As part of the Voice of the Customer & Insights team, this role is responsible for designing a structured approach to capturing customer sentiment, translating feedback into actionable insights, and driving cross-functional improvements that strengthen customer experience.

This role goes beyond survey execution. It requires strategic thinking, strong stakeholder influence, and the ability to convert customer feedback into measurable business outcomes. The Program Manager will define the framework, governance, and engagement model that ensures customer feedback meaningfully improves experience and long-term account health.

Here’s how you’ll be making an impact:

Build and Scale a Robust Listening Strategy: Design and manage the Voice of the Customer program (surveys, sentiment analysis, feedback loops) to capture customer sentiment and experience. You establish the foundational governance, cadence, and standards required to build a credible and scalable program.
Capture Clear, Actionable Partner Feedback: You ensure feedback mechanisms are thoughtfully designed to generate meaningful insight rather than surface-level satisfaction data. You continuously refine questions, response strategies, and outreach approaches to improve feedback quality and relevance
Synthesize Themes and Identify Business Priorities: You analyze quantitative and qualitative feedback to identify recurring friction points, growth opportunities, and risks. You translate these patterns into concise narratives that clarify where attention and actions are needed.
Drive Cross-Functional Alignment on Improvements: You bring together stakeholders across the organization to review feedback themes and define improvement actions. You serve as a facilitator and advocate, ensuring customer voice is represented in decision-making conversations.
Develop Feedback Loop Practices: You define clear follow-up mechanisms for detractors, at-risk accounts, and advocacy opportunities. You track whether actions are taken and monitor progress to ensure feedback leads to measurable change.

We’re looking for a teammate with:

5 - 8+ years of experience in customer programs, customer experience, or cross-functional program management.
Experience building or scaling structured projects in global or multi-regional environments.
Strong analytical skills with the ability to synthesize qualitative and quantitative data into clear business narratives.
Strategic thinker who can connect feedback to broader business outcomes, and is able to design scalable processes rather than manage one-off initiatives.
Demonstrated ability to influence stakeholders without direct authority.
Strong executive communication and presentation skills.
Outcome-focused, with a bias toward action and measurable impact.
Comfortable operating in ambiguity and building new capabilities from the ground up.
Collaborative, proactive, and highly organized.

The location for this role is:

Ottawa, Ontario, Canada

Hybrid:

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

More about Qlik and who we are:

Find out more about ‘Life at Qlik’ on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

National Capital Region's 2026 Top Employers in Canada: https://reviews.canadastop100.com/top-employer-qliktech
Genuine career progression pathways and mentoring programs.
Culture of innovation, technology, collaboration, and openness.
Flexible, diverse, and international work environment.

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

The anticipated base salary range for this role is $CAD 92,000 – 117,000 per year. Final compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs. Qlik offers a comprehensive benefits package, eligibility requirements for benefits will be controlled by applicable Qlik plan documents and policies.

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta@qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik uses artificial intelligence (e.g. Talent Intelligence developed by Eightfold) to screen and summarize resumes, assess and evaluate candidates, and score candidates for all positions at Qlik. Any hiring decision will involve a human review, and you will not be subject to decisions based solely on automated means. For questions about this tool, contact accessibilityta@qlik.com.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

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More about this job

Responsibilities

The Program Manager will build and scale a global customer listening program by designing structured feedback mechanisms and translating sentiment into actionable business insights. They will facilitate cross-functional alignment to drive improvements in customer experience and long-term account health.

Requirements

Candidates must have 5-8+ years of experience in customer programs or cross-functional management with strong analytical and stakeholder influence skills. The role requires a strategic thinker capable of building scalable processes and operating effectively in ambiguous environments.

Skills

Customer experience
Program management
Stakeholder influence
Data analysis
Strategic thinking
Sentiment analysis
Feedback loops
Governance
Cross-functional alignment
Executive communication
Presentation skills
Project management

Benefits

Career progression pathways
Mentoring programs
Flexible work environment
Change the world day
Personal development day
Corporate responsibility employee programs

Visa sponsorship

Not detected in the job text

Keywords

Voice of the Customer
Customer Experience
Program Management
AI
Analytics
Data Products
Sentiment Analysis
Governance
Stakeholder Management
Business Intelligence
Customer Feedback
Cross-functional Collaboration
Strategy
Account Health
Qlik

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