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Added 39 mins ago
SA
Assistant Restaurant Manager
SSP America
Calgary, AB
- Full-time
Join Our Team as an Assistant Restaurant Manager in a dynamic airport restaurant environment!
Added 39 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Penticton, BC
- Internship
The Penticton UPCC consists of family physicians (FPs), nurse practitioners (NPs), registered nurse team lead, primary care registered nurses (RNs), social workers (SWs), medical office…
Added 39 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Penticton, BC
- Internship
The Penticton UPCC consists of family physicians (FPs), nurse practitioners (NPs), registered nurse team lead, primary care registered nurses (RNs), social workers (SWs), medical office…
Added 39 mins ago
HM
Psychiatry
Health Match BC
Kamloops, BC
- Full-time
You’ll integrate your expertise with a multidisciplinary team that includes psychiatrists, psychologists, pediatricians, and social workers. Your collaborative efforts will place you at the…
Added 39 mins ago
SA
Executive Chef
SSP America
Richmond, BC
- Full-time
…culinary leadership role responsible for providing direction, development and accountability to kitchen leadership while driving culinary performance across the YVR…
Added 39 mins ago
Manager Salvage Services
Insurance Corporation of British Columbia
BC · Nanaimo, BC · New Westminster, BC · Prince George, BC · Vernon, BC · Victoria, Brit
…one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome…
Added 54 mins ago
OT
Lead UX Developer (React)
Open Text Corporation
Waterloo, ON
- Other
…collaboration are key components of our corporate culture. As a Lead UX Developer on the Viewing and Transformation Development team, you will independently design, build, and constantly…
Added 54 mins ago
AT
Construction Manager I
AFL Telecommunications
Calgary, AB
- Full-time
Mentors project team members in order to contribute to their development and career growth
Added 1 hour ago
WC
(CAN) General Merchandise Team Lead
Walmart Canada
Lethbridge, AB
- Contract
Position Summary...To assist in the leadership of the Remodel team, driving processes through partnership with the Day Remodel Manager and ensure a high level of customer service while…
Added 1 hour ago
A
Business Lead (Senior Account Director / Group Account Director) Vancouver - Toronto - LA
Akcelo
Vancouver, BC
- Full-time
Among other key roles, we are looking for a strategic, creatively driven and highly commercial Business Lead (Senior Account Director/Group Account Director) to join our growing Vancouver…
Added 1 hour ago
TC
Retail Full Time Merchandise Processing Coordinator-Winners/Homesense Georgetown
TJX Canada – Winners, Marshalls, HomeSense
Georgetown, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 1 hour ago
B
Electrical Building Engineer
BPA
Montreal, QC
- Full-time
…interest to share knowledge, grow and develop him/herself and the team, with advance technical expertise, and lead impactful projects of varying scale, including new construction, full…
Added 1 hour ago
AI
Senior Appian Developer
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Ability to lead small development teams and own delivery of assigned modules
Added 1 hour ago
H
Manager Medical Device Reprocessing Saskatoon City Hospital
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…objectives of the SHA. The Manager supports strategy through the development and execution of operational and business plans, including cascading, monitoring, reporting, and course…
Added 1 hour ago
SC
Asset TD
Stellar Creative Lab
Vancouver, BC
- Full-time
…productions inevitable ups and downs as a supportive, truly connected team, prioritizing open communication over anyone working in isolation. We value honesty, creativity, and looking out…
Added 1 hour ago
WC
(CAN) Stocking 3 Team Lead
Walmart Canada
Hamilton, ON
- Full-time
Assists in providing direction and the co-ordination of task completion as per communicated priorities from the General Merchandise Coach and the Store Management Team.
Added 1 hour ago
WC
(CAN) Customer Service Manager
Walmart Canada
Quesnel, BC
- $15 CAD / hour
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 1 hour ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 1 hour ago
TC
Senior Distribution Services Operations Trainer
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $76,620 to $107,268 CAD / year
- Full-time
Lead the rollout and execution of training programs across Distribution Centers, covering operations, systems, technology, leadership development, loss prevention, health & safety, and…
Added 1 hour ago
CG
Director of Strategic Partnerships
CDC Global Solutions
Toronto, ON
- $180,000 to $210,000 CAD / year
- Full-time
…robotics, and deep formulation science - accelerating drug product development in partnership with biopharma and CDMO…
Added 1 hour ago
GT
Lead Data Engineer / Data Product Lead – Snowflake
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $60 to $80 CAD / hour
- Contract
This client is seeking an experienced Sr. Data Engineer / Data Product Lead to support the design and delivery of enterprise-scale data products within a complex life sciences environment.…
Added 1 hour ago
CC
Specialist, Demand Planning
Coca-Cola Canada Bottling Limited
Toronto, ON
- Full-time
Lead the Demand Review for the S&OP process, working with Sales, Supply and Leadership team.
Added 1 hour ago
AW
Application Development Manager
Agilus Work Solutions
Mississauga, ON
- $140,000 to $155,000 CAD / year
- Full-time
We're seeking a Web Application Development Manager to lead a growing software development team responsible for client-facing web applications, APIs, integration services, and enterprise…
Added 1 hour ago
Recreation Programmer, Fitness
City of Mississauga
Mississauga, ON
The City of Mississauga is looking for a Fitness Recreation Programmer to lead, develop, and oversee a wide range of fitness and wellness programs tailored to meet the diverse needs of our…
Added 1 hour ago
'
Forward Deployment Engineer Lead - Manufacturing
''
Toronto, ON
- Full-time
- Other
The FDE Manufacturing Lead establishes and maintains the standard of excellence for McCain’s Forward Deployed Engineering practice. Reporting to the VP, Artificial Intelligence, this role…

QSP Geographics Inc.

IT Support Analyst - Fulltime Position (On-Site)

Vaughan, ON, Canada

$55,000 to $70,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $70,000 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Experience: 3–5 years of experience in a technical support or helpdesk role.
Posting language: English
Posted: Nov 4, 2026

Original job description

QSP Geographics Inc. (QSP) is a fast-growing geospatial technology company that provides a range of industry-leading solutions in disciplines that include GIS services, CAD drafting, survey, engineering, and asset management services. We presently have over 125 employees with offices in Toronto and Ottawa.

IT SUPPORT ANALYST

About The Job

Deliver responsive first-level technical support for end users by troubleshooting hardware, software, and connectivity issues, managing service requests, and ensuring timely resolution or escalation. This role involves hands-on support, including device setup, user onboarding, and peripheral maintenance, with a focus on excellent customer service, documentation, and on-site IT assistance.

Responsibilities

Provide first-level technical support to end users via phone, email, and in-person for hardware, software, and connectivity issues.
Diagnose and resolve end-user issues related to password resets, application support, desktop/laptop hardware, printing, and network connectivity.
Escalate complex or unresolved issues to Tier 2 support staff or other appropriate IT teams.
Perform on-site installation, maintenance, and repair of desktop computers, printers, and peripherals.
Participate in IT-related onboarding and offboarding activities (e.g., user account setup, device configuration, and access changes).
Provide user support for mapping software, including platforms such as ArcGIS, QGIS and other geospatial tools as required.
Conduct end-user training and create user-friendly documentation or FAQs to reduce recurring support requests.
Log and maintain accurate records of incidents, requests, and resolutions in the IT service management system.
Prioritize service requests based on severity and business impact.
Monitor support trends to proactively identify and address recurring problems.
Maintain IT documentation including support processes, system configurations, and procedures.
Provide support in the deployment and configuration of standard desktop software and updates.
Assist network or system administrators with basic troubleshooting tasks, equipment moves, and installations as needed.
Coordinate with external vendors for hardware repairs covered under maintenance agreements.
Always uphold a high level of professionalism, courtesy, and responsiveness when engaging with users.

Required Qualifications And Experience

Diploma or certification in Information Technology, Computer Science, or related field.
3–5 years of experience in a technical support or helpdesk role.
Solid understanding of Microsoft Windows OS, Office 365 applications, and basic networking principles.
Experience with IT ticketing systems and remote desktop tools.
Possess a basic understanding of networking concepts, including IP addressing, DNS, DHCP, and LAN/WAN troubleshooting.
Strong analytical and problem-solving skills.
Excellent communication and customer service abilities.
Ability to prioritize tasks and work effectively under pressure.
Experience with mapping software, including platforms such as ArcGIS, QGIS and other geospatial tools is a strong asset.
A+ or other relevant certifications (e.g., ITIL Foundation, Microsoft Certified) are an asset.
Certifications such as Cisco Certified Network Associate (CCNA) or equivalent foundational networking credentials are considered an asset.

SUCCESS FACTORS

Provides excellent customer service with a professional, helpful attitude.
Demonstrates strong troubleshooting skills across hardware, software, and networks.
Communicates clearly with both technical and non-technical users.
Manages time effectively and prioritizes tasks based on urgency and impact.
Adapts quickly to changing needs, technologies, and support environments.
Proactively solves problems and looks for opportunities to reduce recurring issues.
Supports and learns specialized tools such as mapping.
Collaborates well with IT team members and other departments.
Shows initiative in learning and continuous improvement.

We Promote a Culture That Is Diverse, Inclusive, Innovative, And Performance Driven In An Environment That Is Fun And Exciting. Individuals Who Choose To Be a Part Of Our Organization Are Offered

Potential to lead innovative projects and initiatives
Career path exploration and development opportunities
Opportunities to get involved with teams and charitable events that support the community
Comprehensive total reward package

Top Benefits

As a team member at QSP you will enjoy:

Competitive Rates
Comprehensive benefits package.
Career development, cross functional training, and advancement opportunities.

QSP Geographics Inc. is an Equal Opportunity Employer.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, QSP Geographics Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

We thank all applicants for their interest; however, only candidates considered for interviews will be contacted.

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More about this job

Responsibilities

Provide first-level support for hardware, software, account, and connectivity issues, resolving requests or escalating complex problems. Set up and maintain devices, support user onboarding and geospatial software, document incidents, and help improve support processes.

Requirements

A diploma or certification in IT, computer science, or a related field and 3–5 years of technical support or helpdesk experience are required. Candidates should have knowledge of Windows, Office 365, basic networking, ticketing systems, and remote desktop tools, along with strong troubleshooting and customer service skills; geospatial software and relevant certifications are assets.

Skills

First-Level Technical Support
Hardware Troubleshooting
Software Troubleshooting
Network Connectivity Troubleshooting
Windows
Office 365
IT Ticketing Systems
Remote Desktop Tools
IP Addressing
DNS
DHCP
ArcGIS
QGIS
Customer Service
Incident Documentation
User Onboarding

Benefits

Competitive Rates
Career Development
Cross-Functional Training
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
Helpdesk
First-Level Support
Hardware
Software
Microsoft Windows
Office 365
Networking
IP Addressing
DNS
DHCP
LAN/WAN
IT Ticketing Systems
Remote Desktop Tools
ArcGIS
QGIS
Geospatial Tools
Desktop Computers
Printers
Peripheral Maintenance
User Onboarding
User Offboarding
Incident Management
Service Requests
ITIL Foundation
CompTIA A+
Microsoft Certification
CCNA
End-User Training
IT Documentation

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