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Added 19 mins ago
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AIR TRAFFIC MANAGEMENT PRODUCT SPECIALIST II
Adacel
Montreal, QC
- Full-time
…systèmes de formation au contrôle du trafic aérien (ATC) et de solutions de gestion du trafic aérien (ATM) à la fine pointe de la…
Added 35 mins ago
MD
IT Quality Analyst/Tester/SEBT Specialist - ITS3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: IT Quality Analyst/Tester/SEBT Specialist
Added 50 mins ago
FR
GIS Applications Specialist
First Resource Management Group Inc.
Temiskaming Shores, ON · New Liskeard, ON
- Full-time
…Ontario, as well as other parts of Canada. We provide forest-based solutions on behalf of forest tenure holders to support the sustainable management and use of forest resources. We are a…
Added 50 mins ago
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Regional Sales Director - Identity - Canada
Workday
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve…
Added 51 mins ago
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Customer Success Manager - Core Clouds
Salesforce
Vancouver, BC · Toronto, ON · Canada - Toronto
- Full-time
…understanding the customer’s business model and applying proven solutions to their…
Added 51 mins ago
W
Account Executive - Identity - Canada
Workday
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve…
Added 1 hour ago
CR
Refrigeration Journeyman - HVAC Specialist
CIMCO Refrigeration
Sherwood Park, AB
- Full-time
Access to an in-house automation and engineering team for design and troubleshooting support
Added 1 hour ago
CR
Refrigeration Journeyman - HVAC Specialist
CIMCO Refrigeration
Fort McMurray, AB
- Full-time
Access to an in-house automation and engineering team for design and troubleshooting support
Added 1 hour ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
…operational efficiency with reliable, secure, and sustainable automation…
Added 1 hour ago
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Event Planning Specialist
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
Keep Marketing in sync: brief campaign managers, social, marketing automation and architects early so their work is built into the event, not added last minute
Added 2 hours ago
Level 2 IT Support Technician
Quadbridge
Montreal, QC
Technical Customer Support Specialist – Level 2
Added 2 hours ago
H
Production Support Specialist
Hays
Montreal, QC
- Contract
…network infrastructure while driving opportunities to improve automation, deployment processes, management capabilities, and service…
Added 2 hours ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
…operational efficiency with reliable, secure, and sustainable automation…
Added 2 hours ago
M
AI GTM and Automation Specialist
Maplesoft
Waterloo, ON
- Full-time
We are looking for a hands-on, technically curious AI GTM & Automation Specialist to improve how we generate, identify, engage and convert prospects using AI, automation and data.
Added 3 hours ago
AI GTM and Automation Specialist
Zondera
Waterloo, ON
We are looking for a hands-on, technically curious AI GTM & Automation Specialist to improve how we generate, identify, engage and convert prospects using AI, automation and data.
Added 4 hours ago
BS
Engineering Specialist -Int
Brainhunter Systems Ltd
Toronto, ON
- Contract
As an Engineer Specialist you will play a critical role in enabling secure, reliable, and scalable technology environments that support key business operations. This role focuses on…
Added 6 hours ago
NB
CHIEF DEVELOPER FULLSTACK - PYTHON
National Bank of Canada
Montreal, QC
- Full-time
…Delivery – Capital Markets team at National Bank means acting as a specialist in software development and cloud solutions. This role allows you to have a direct impact on critical…
Added 6 hours ago
SP
Solutions Architect, Salesforce Migrations (Data360, Revenue, Tableau, or Marketing Clouds)
Salesforce Partner Canada
Toronto, ON
- Full-time
The Solutions Architect, Salesforce Migrations is an individual contributor who leads complex customer migration engagements from kickoff through successful go-live. You serve as the…
Added 6 hours ago
SP
Bilingual Customer Success Manager (French/English-Speaking)
Salesforce Partner Canada
Montreal, QC
- Full-time
Act as a trusted advisor by gaining trust through mutual goals, understanding the customer's business model, and applying proven solutions to their problems.
Added 7 hours ago
JT
Business Process & System Specialist
J-Squared Technologies Inc.®
ON · Ontario, Canada
- Full-time
Business Process & System Improvement Specialist | Operations
Added 12 hours ago
TC
Oracle Integration Cloud (OIC) Developer
The Citco Group Limited
Toronto, ON
- Full-time
Experience with Oracle Fusion Cloud AI Agent Studio, AI agents, and AI-driven business process automation solutions is considered a strong asset.
Added 12 hours ago
A
Validation Specialist
Actalent
Cambridge, ON
- $35 to $50 CAD / hour
- Contract
We are seeking a Validation Specialist to support the qualification and validation of automated manufacturing equipment used in GMP-regulated Life Science environments. This role is…
Added 12 hours ago
A
Validation Specialist
Actalent
Cambridge, ON
- $35 to $50 CAD / hour
- Contract
We are seeking a Validation Specialist to support the qualification and validation of automated manufacturing equipment used in GMP-regulated Life Science environments. This role is…
Added 12 hours ago
A
Technical Documentation & BOM Specialist
Actalent
Ottawa, ON
- $30 to $50 CAD / hour
- Contract
Job Title: Technical Documentation & BOM Specialist
Added 12 hours ago
WI
Commissioning Specialist, Buildings
WSP in Canada
AB · Edmonton, AB
- Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.

Quadbridge

Level 2 IT Support Technician

Montreal, QC, Canada

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Job details

Experience: 3+ years of experience in a technical support or MSP environment
Posting language: English
Posted: Oct 30, 2026

Original job description

Technical Customer Support Specialist – Level 2

Ce poste est également affiché en français.

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

Key Responsibilities

This role reports to the Team Lead- Managed Services.

Client-Facing Support

· Work across multiple client environments with varying configurations and policies

· Act as a Level 2 escalation resource for infrastructure, networking, and security-related incidents

· Own tickets end-to-end, including investigation, resolution, documentation, and customer communication

· Deliver a high-quality client experience by translating complex technical issues into clear, understandable updates

· Ensure SLAs are met through proactive troubleshooting, prioritization, and escalation when required

Networking & Security Infrastructure

· Troubleshoot and support network infrastructure, including:

o LAN/WAN environments

o Wi-Fi access points and controllers

o VPN connectivity (site-to-site and client VPN)

· Support and administer firewalls and security appliances (policy changes, NAT, VPNs, firmware updates, basic threat investigation)

· Assist with implementation and support of endpoint and identity security controls, including MFA and conditional access

· Identify security risks or misconfigurations and recommend remediation following best practices

Systems, Virtualization & Cloud

· Support on-premise and virtualized infrastructure, including:

o Server and Storage environments

o Virtualization platforms

o Backup solutions (e.g. Veeam)

· Assist with deployment, maintenance, and troubleshooting of:

o Physical servers, storage, and network hardware

o Virtual machines and supporting services

· Support cloud and hybrid environments, including:

o Microsoft 365 administration (users, groups, licensing, security settings)

o Azure or cloud-hosted workloads (identity integration, networking, access issues)

Tools, Process and Continuous Improvement

· Use standard MSP tools including ticketing systems, RMM platforms, monitoring, backup, and security tools

· Accurately log time, work performed, and configuration changes

· Contribute to internal documentation, runbooks, and knowledge base articles

· Identify opportunities for automation, standardization, and improved security posture

· Stay current with evolving networking, infrastructure, and security technologies

· Participate in onboarding/offboarding processes for client users

Operations & Team Collaboration

· Participate in a rotating after-hours and weekend on-call schedule

· Collaborate closely with Level 1 technicians, senior engineers, and project teams

· Provide guidance and mentoring to junior team members on infrastructure and security issues

· Adhere to IT service management and security best practices

Qualifications:

3+ years of experience in a technical support or MSP environment
· Strong hands-on experience with:
- Networking fundamentals (LAN/WAN, Wi-Fi, VPN)
- Firewalls and network security concepts
- Windows Server and Active Directory
- Microsoft 365 administration
- Storage, Backup and Virtualization platforms
· Experience supporting hybrid environments (on-prem + cloud)
· Proven ability to troubleshoot complex infrastructure and security-related issues
· Strong written and verbal communication skills
· Ability to manage multiple priorities and work independently
Strong written and verbal communication skills in both English and French

Nice-to-have:

Experience with Azure networking, identity, or security services
Exposure to endpoint protection, email security, or SIEM tools
ITIL training or practical service management experience
Scripting or automation experience (PowerShell, etc.

Education & Certifications

Diploma or degree in Information Technology, Computer Science, or related field
Industry certifications (Microsoft, networking, security, virtualization)

Why Quadbridge:

• Invest in Your Future – Benefit from our RRSP program to help you plan ahead
• Grow With Us – Take advantage of ongoing professional training and development opportunities.
• Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
• Top-Tier Equipment – We provide everything you need to do your best work.
• A Vibrant Workplace – Join us for monthly social and team building events.
• Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid

Salary Range:

$70,000 to $80,000 per year, plus annual bonus

Application deadline: Applications reviewed on a rolling basis

This posting is for an existing vacancy

Apply About employer

More about this job

Responsibilities

The technician will act as a Level 2 escalation resource for infrastructure, networking, and security incidents while owning tickets from investigation to resolution. They will also collaborate with team members to support hybrid environments, maintain documentation, and provide mentorship to junior staff.

Requirements

Candidates must have at least 3 years of experience in a technical support or MSP environment with strong hands-on skills in networking, Windows Server, and cloud administration. Proficiency in both English and French is required, along with a relevant diploma or degree in Information Technology.

Skills

Network infrastructure
Firewall administration
Windows Server
Active Directory
Microsoft 365 administration
Virtualization
Backup solutions
Troubleshooting
Technical support
Security controls
VPN
MFA
Azure
Communication skills
ITIL
PowerShell

Benefits

RRSP program
Professional training and development
Health insurance
Dental insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Top-tier equipment
Monthly social and team building events
Pet-friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Support
MSP
Networking
LAN/WAN
Wi-Fi
VPN
Firewalls
NAT
MFA
Windows Server
Active Directory
Microsoft 365
Azure
Veeam
Virtualization
RMM
Ticketing systems
ITIL
PowerShell
Infrastructure
Security
Hybrid environment
Cloud computing
Endpoint security
Identity management
Backup
Storage
Technical support
SLA
Documentation

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