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Added 12 mins ago
BC
Pharmacy Technician
Brant Community Healthcare System
Brantford, ON
- Full-time
BCHS is committed to building an inclusive and accessible workplace that reflects the diversity of the communities we serve. We welcome people from all walks of life, including people of…
Added 42 mins ago
SS
Head of Hardware
SkyCan Systems
Barrie, ON
- Full-time
SkyCan Systems Inc. is a Canadian defence technology company building sovereign unmanned systems capabilities to protect Canada and its allies. Drawing on platforms proven in frontline…
Added 42 mins ago
HL
Journeyman Industrial Mechanic (Millwright - Red Seal)
Hyflodraulic Limited
Mount Pearl, NL
- Full-time
The Ideal candidate will possess a strong work ethic, strong communication and relationship building skills, will allow you to work effectively with our internal and external customers.
Added 1 hour ago
Level 2 IT Support Technician
Quadbridge
Montreal, QC
We are Quadbridge. See how we’re building tomorrow’s solutions, together.
Added 1 hour ago
NM
Agriculture Equipment Technician
Nelson Motors and Equipment
Redvers, SK
- Full-time
As an Agricultural Equipment Technician, you are self‑motivated to perform complex diagnostics, service repairs, and maintenance on agricultural and turf equipment while supporting an…
Added 1 hour ago
FG
Service Roofing Journeyman & Technicians
Flynn Group of Companies
Kelowna, BC
- Full-time
Completing repairs, inspections, and leak detection on industrial, institutional and commercial buildings (4 ply and single ply roofing systems)
Added 5 hours ago
B
HVAC and Refrigeration Mechanic
BGIS
AB · Edmonton, AB
- Full-time
The Technician IV - HVAC/Refrigeration has a minimum 5 years’ experience and holds a valid Certificate of Qualification issued by the province in which the work is performed. The incumbent…
Added 6 hours ago
CO
Maintenance Technician I
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
Complete building systems reports including preventive maintenance logs, work logs, smoke detector tests, fire log book, work order forms, inventory logs, WHMIS, etc.
Added 6 hours ago
KG
Building Maintenance Technician (Toronto)
Kipling Group
Toronto, ON
- Full-time
Position summary: We are seeking a highly motivated and experienced Building Maintenance Technician for one of our North York properties.
Added 9 hours ago
GO
Design Approval Technician IIB
Government of Newfoundland and Labrador
Gander, NL
- $36.13 to $40.37 CAD / hour
- Full-time
…personnel to assist in trouble shooting of water and wastewater systems as well as technically supporting the town with special assistance requests or support during disasters. The…
Added 9 hours ago
FG
R&D Façades Systems Technician
Flynn Group of Companies
Mississauga, ON
- $55,000 to $70,000 CAD / year
- Full-time
At Flynn, you're not just building curtain walls, you're helping develop the systems that define some of North America's most complex and recognizable buildings. We're looking for a…
Added 9 hours ago
GC
Industrial Mechanic (Millwright)
Glencore Canada
Sparwood, BC
- $128,000 to $134,000 CAD / year
- Full-time
This position involves preventative maintenance, industrial equipment repair, and working with mechanical systems across fixed plant equipment. If you’re a certified Red Seal Industrial…
Added 10 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 10 hours ago
SH
Energy Management Coordinator
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Must be familiar with building systems, energy management techniques, project design process and construction process.
Added 10 hours ago
Energy Management Coordinator
Winnipeg Regional Health Authority
Winnipeg, MB
Must be familiar with building systems, energy management techniques, project design process and construction process.
Added 11 hours ago
K
Facilities Maintainer/Maintenance Technician
Kinectrics
Tiverton, NS
- Full-time
Position: Facilities Maintainer/Maintenance Technician
Added 11 hours ago
Lead Security Project Technician- Calgary
Kandor
Calgary, AB
Kendrix Technologies is a Canadian-owned and operated systems integration company, proudly operating under Kandor Management Corp., alongside Guardteck Security and Everclean Facility…
Added 11 hours ago
B
General Repair Technician II
BGIS
Gatineau, QC
- Full-time
Basic knowledge and understanding of Building Automation Systems (BAS).
Added 12 hours ago
BC
Pharmacy Technician
Brant Community Healthcare System
Brantford, ON
- Full-time
BCHS is committed to building an inclusive and accessible workplace that reflects the diversity of the communities we serve. We welcome people from all walks of life, including people of…
Added 12 hours ago
ES
Opérateur(trice) - Centre d'opération à distance / Operator - Remote Operations Center
Equans Services Canada & US
Montreal, QC
- Full-time
Maintain continuous connection to Building Management Systems (BMS) for all contracted clients;
Added 12 hours ago
TT
Estimator
Trane Technologies
Ottawa, ON
- Full-time
…you will be will be working with Trane Account Managers and building owners providing estimates and quotes for HVAC service projects and agreements. Trane always focuses on a total solution…
Added 13 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 13 hours ago
CO
LRT Signals Technician
City of Edmonton
AB · Edmonton, AB
- Full-time
Join our Edmonton Transit Service team as an LRT Signals Technician and play a vital role in keeping our city moving safely and reliably. In this hands-on technical role, you will be…
Added 13 hours ago
ES
Maintenance Technician II - Building Operator
Equans Services Canada & US
Surrey, BC
- Full-time
We are looking for a Maintenance Technician II - Building Operator!
Added 14 hours ago
A
Journeyman Automotive Technician - London Kia - RETENTION BONUS!
AutoCanada
London, ON
- $36 to $41 CAD / hour
- Other
As an Automotive Technician, your primary responsibilities include diagnosing, testing, and repairing vehicle systems to ensure their security and functionality, using specialized tools and…

Quadbridge

Level 2 IT Support Technician

Montreal, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 3+ years of experience in a technical support or MSP environment
Posting language: English
Posted: Oct 30, 2026

Original job description

Technical Customer Support Specialist – Level 2

Ce poste est également affiché en français.

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

Key Responsibilities

This role reports to the Team Lead- Managed Services.

Client-Facing Support

· Work across multiple client environments with varying configurations and policies

· Act as a Level 2 escalation resource for infrastructure, networking, and security-related incidents

· Own tickets end-to-end, including investigation, resolution, documentation, and customer communication

· Deliver a high-quality client experience by translating complex technical issues into clear, understandable updates

· Ensure SLAs are met through proactive troubleshooting, prioritization, and escalation when required

Networking & Security Infrastructure

· Troubleshoot and support network infrastructure, including:

o LAN/WAN environments

o Wi-Fi access points and controllers

o VPN connectivity (site-to-site and client VPN)

· Support and administer firewalls and security appliances (policy changes, NAT, VPNs, firmware updates, basic threat investigation)

· Assist with implementation and support of endpoint and identity security controls, including MFA and conditional access

· Identify security risks or misconfigurations and recommend remediation following best practices

Systems, Virtualization & Cloud

· Support on-premise and virtualized infrastructure, including:

o Server and Storage environments

o Virtualization platforms

o Backup solutions (e.g. Veeam)

· Assist with deployment, maintenance, and troubleshooting of:

o Physical servers, storage, and network hardware

o Virtual machines and supporting services

· Support cloud and hybrid environments, including:

o Microsoft 365 administration (users, groups, licensing, security settings)

o Azure or cloud-hosted workloads (identity integration, networking, access issues)

Tools, Process and Continuous Improvement

· Use standard MSP tools including ticketing systems, RMM platforms, monitoring, backup, and security tools

· Accurately log time, work performed, and configuration changes

· Contribute to internal documentation, runbooks, and knowledge base articles

· Identify opportunities for automation, standardization, and improved security posture

· Stay current with evolving networking, infrastructure, and security technologies

· Participate in onboarding/offboarding processes for client users

Operations & Team Collaboration

· Participate in a rotating after-hours and weekend on-call schedule

· Collaborate closely with Level 1 technicians, senior engineers, and project teams

· Provide guidance and mentoring to junior team members on infrastructure and security issues

· Adhere to IT service management and security best practices

Qualifications:

3+ years of experience in a technical support or MSP environment
· Strong hands-on experience with:
- Networking fundamentals (LAN/WAN, Wi-Fi, VPN)
- Firewalls and network security concepts
- Windows Server and Active Directory
- Microsoft 365 administration
- Storage, Backup and Virtualization platforms
· Experience supporting hybrid environments (on-prem + cloud)
· Proven ability to troubleshoot complex infrastructure and security-related issues
· Strong written and verbal communication skills
· Ability to manage multiple priorities and work independently
Strong written and verbal communication skills in both English and French

Nice-to-have:

Experience with Azure networking, identity, or security services
Exposure to endpoint protection, email security, or SIEM tools
ITIL training or practical service management experience
Scripting or automation experience (PowerShell, etc.

Education & Certifications

Diploma or degree in Information Technology, Computer Science, or related field
Industry certifications (Microsoft, networking, security, virtualization)

Why Quadbridge:

• Invest in Your Future – Benefit from our RRSP program to help you plan ahead
• Grow With Us – Take advantage of ongoing professional training and development opportunities.
• Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
• Top-Tier Equipment – We provide everything you need to do your best work.
• A Vibrant Workplace – Join us for monthly social and team building events.
• Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid

Salary Range:

$70,000 to $80,000 per year, plus annual bonus

Application deadline: Applications reviewed on a rolling basis

This posting is for an existing vacancy

Apply About employer

More about this job

Responsibilities

The technician will act as a Level 2 escalation resource for infrastructure, networking, and security incidents while owning tickets from investigation to resolution. They will also collaborate with team members to support hybrid environments, maintain documentation, and provide mentorship to junior staff.

Requirements

Candidates must have at least 3 years of experience in a technical support or MSP environment with strong hands-on skills in networking, Windows Server, and cloud administration. Proficiency in both English and French is required, along with a relevant diploma or degree in Information Technology.

Skills

Network infrastructure
Firewall administration
Windows Server
Active Directory
Microsoft 365 administration
Virtualization
Backup solutions
Troubleshooting
Technical support
Security controls
VPN
MFA
Azure
Communication skills
ITIL
PowerShell

Benefits

RRSP program
Professional training and development
Health insurance
Dental insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Top-tier equipment
Monthly social and team building events
Pet-friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Support
MSP
Networking
LAN/WAN
Wi-Fi
VPN
Firewalls
NAT
MFA
Windows Server
Active Directory
Microsoft 365
Azure
Veeam
Virtualization
RMM
Ticketing systems
ITIL
PowerShell
Infrastructure
Security
Hybrid environment
Cloud computing
Endpoint security
Identity management
Backup
Storage
Technical support
SLA
Documentation

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