Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
C
Temporary Sales Associate
Coach
Markham, ON
- Part-time
…brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations. This role blends luxury‑retail service,…
Added 7 mins ago
R-
Allocation Analyst
RCL - Reitmans Canada Ltd/Ltée
Montreal, QC
- Full-time
If you have experience working in retail and are ready to take your career in a new direction, this could be your next step!
Added 7 mins ago
S
Senior Analyst, Compliance Quality Assurance - Global Compliance (18 Month Contract)
Scotiabank
Toronto, ON
- Contract
…training support, and stakeholder collaboration. It requires sound professional judgment, disciplined documentation, attention to detail, and the ability to challenge constructively while…
Added 7 mins ago
T
Fraud Detection Analyst
Tangerine
Toronto, ON
- Full-time
You have customer service experience, preferably within the financial services industry.
Added 7 mins ago
PC
HES Manager - Canada (East Region)
Parkland Corporation
Hamilton, ON
- Full-time
…are committed to making your job a challenging and rewarding…
Added 7 mins ago
CI
Senior Account Manager
Citylitics Inc.
Toronto, ON
- Full-time
The Senior Account Manager will own the commercial strategy and performance of an assigned customer portfolio, with direct accountability for achieving gross revenue retention and net…
Added 7 mins ago
CH
Director of Food & Beverage
Crescent Hotels & Resorts
Rossland, BC
- Full-time
The opportunity to work at a luxury ski-in/ski-out resort, experience an incredible winter season, and be part of the vibrant community at RED Mountain
Added 7 mins ago
LV
ASSISTANT.E GÉRANT.E-EN
La Vie En Rose
Saint-Jérôme, QC · St-Jérôme, QC
- Full-time
…feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving…
Added 7 mins ago
TO
Patient Transfer Attendant - Thompson, Manitoba
Transdev Ontario Manitoba
Thompson, MB
- Full-time
…fill an existing vacancy for Thompson, Manitoba region. No experience is necessary to join our growing company, as we offer extensive training to prepare you to transfer…
Added 7 mins ago
CH
Guest Service Agent - Seasonal Part-Time
Crescent Hotels & Resorts
Rossland, BC
- Part-time
As a Guest Services Agent, you will have the opportunity to make a positive impact on each guest’s experience by providing exceptional customer service and creating memorable moments. Each…
Added 7 mins ago
K
Journeyperson Heavy Duty Mechanic, Field - Sparwood, BC
Komatsu
Sparwood, BC
- Full-time
…performance? We're looking for a safety-focused, self-motivated professional to join our Field Service team. In this role, you'll work directly at customer sites, diagnosing and repairing…
Added 7 mins ago
LV
CONSEILLER.ÈRE À LA VENTE-EN
La Vie En Rose
Granby, QC
- Full-time
…feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving…
Added 7 mins ago
R-
Temporary Fashion Associate - Miramichi Power Centre
RCL - Reitmans Canada Ltd/Ltée
Miramichi, NB
- Part-time
Deliver an outstanding shopping experience that builds strong customer relationships and loyalty.
Added 7 mins ago
S
Manager Grocery - FreshCo Winkler
Sobeys
Winkler, MB
- Full-time
The Grocery Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 7 mins ago
LV
CONSEILLER.ÈRE À LA VENTE-EN
La Vie En Rose
Bromont, QC
- Full-time
…feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving…
Added 7 mins ago
G
Director, Corporate Real Estate & Facilities
Genetec
Montreal, QC
- Full-time
…croissance de l'entreprise, l'efficacité opérationnelle et l'expérience des…
Added 7 mins ago
LV
ASSISTANT.E GÉRANT.E-EN
La Vie En Rose
Bromont, QC
- Full-time
…feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving…
Added 7 mins ago
LV
ASSISTANT.E GÉRANT.E-EN
La Vie En Rose
Boucherville, QC
- Full-time
…feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving…
Added 7 mins ago
C
Sales Associate
Claire's
Barrie, ON
- $17 USD / hour
- Part-time
…trending, what’s viral, and how to translate that into an amazing customer experience – always staying curious and looking for ways to…
Added 7 mins ago
A
CYBERSECURITY ENGINEER
Adacel
Montreal, QC
- Full-time
Possède plus de 35 ans d’expérience dans la fourniture de systèmes de formation par simulation au contrôle de la circulation aérienne (ATC) de premier plan et de solutions de gestion du…
Added 7 mins ago
C
Desktop Technician
CGI
Red Deer, AB
- Full-time
Strong experience with Windows operating systems (7, 10, 11).
Added 7 mins ago
W
Senior Full Stack Engineer
Workstream
Vancouver, BC
- Full-time
8 to 12+ years of professional software engineering experience.
Added 7 mins ago
LV
CONSEILLER.ÈRE À LA VENTE-EN
La Vie En Rose
Granby, QC
- Full-time
…feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving…
Added 7 mins ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Customer-service mindset with professional judgment.
Added 7 mins ago
LV
SEASONAL ASSOCIATE-EN
La Vie En Rose
Abbotsford, BC
- Part-time
…feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving…

Quadbridge

Level 2 IT Support Technician

Montreal, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 3+ years of experience in a technical support or MSP environment
Posting language: English
Posted: Oct 30, 2026

Original job description

Technical Customer Support Specialist – Level 2

Ce poste est également affiché en français.

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

Key Responsibilities

This role reports to the Team Lead- Managed Services.

Client-Facing Support

· Work across multiple client environments with varying configurations and policies

· Act as a Level 2 escalation resource for infrastructure, networking, and security-related incidents

· Own tickets end-to-end, including investigation, resolution, documentation, and customer communication

· Deliver a high-quality client experience by translating complex technical issues into clear, understandable updates

· Ensure SLAs are met through proactive troubleshooting, prioritization, and escalation when required

Networking & Security Infrastructure

· Troubleshoot and support network infrastructure, including:

o LAN/WAN environments

o Wi-Fi access points and controllers

o VPN connectivity (site-to-site and client VPN)

· Support and administer firewalls and security appliances (policy changes, NAT, VPNs, firmware updates, basic threat investigation)

· Assist with implementation and support of endpoint and identity security controls, including MFA and conditional access

· Identify security risks or misconfigurations and recommend remediation following best practices

Systems, Virtualization & Cloud

· Support on-premise and virtualized infrastructure, including:

o Server and Storage environments

o Virtualization platforms

o Backup solutions (e.g. Veeam)

· Assist with deployment, maintenance, and troubleshooting of:

o Physical servers, storage, and network hardware

o Virtual machines and supporting services

· Support cloud and hybrid environments, including:

o Microsoft 365 administration (users, groups, licensing, security settings)

o Azure or cloud-hosted workloads (identity integration, networking, access issues)

Tools, Process and Continuous Improvement

· Use standard MSP tools including ticketing systems, RMM platforms, monitoring, backup, and security tools

· Accurately log time, work performed, and configuration changes

· Contribute to internal documentation, runbooks, and knowledge base articles

· Identify opportunities for automation, standardization, and improved security posture

· Stay current with evolving networking, infrastructure, and security technologies

· Participate in onboarding/offboarding processes for client users

Operations & Team Collaboration

· Participate in a rotating after-hours and weekend on-call schedule

· Collaborate closely with Level 1 technicians, senior engineers, and project teams

· Provide guidance and mentoring to junior team members on infrastructure and security issues

· Adhere to IT service management and security best practices

Qualifications:

3+ years of experience in a technical support or MSP environment
· Strong hands-on experience with:
- Networking fundamentals (LAN/WAN, Wi-Fi, VPN)
- Firewalls and network security concepts
- Windows Server and Active Directory
- Microsoft 365 administration
- Storage, Backup and Virtualization platforms
· Experience supporting hybrid environments (on-prem + cloud)
· Proven ability to troubleshoot complex infrastructure and security-related issues
· Strong written and verbal communication skills
· Ability to manage multiple priorities and work independently
Strong written and verbal communication skills in both English and French

Nice-to-have:

Experience with Azure networking, identity, or security services
Exposure to endpoint protection, email security, or SIEM tools
ITIL training or practical service management experience
Scripting or automation experience (PowerShell, etc.

Education & Certifications

Diploma or degree in Information Technology, Computer Science, or related field
Industry certifications (Microsoft, networking, security, virtualization)

Why Quadbridge:

• Invest in Your Future – Benefit from our RRSP program to help you plan ahead
• Grow With Us – Take advantage of ongoing professional training and development opportunities.
• Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
• Top-Tier Equipment – We provide everything you need to do your best work.
• A Vibrant Workplace – Join us for monthly social and team building events.
• Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid

Salary Range:

$70,000 to $80,000 per year, plus annual bonus

Application deadline: Applications reviewed on a rolling basis

This posting is for an existing vacancy

Apply About employer

More about this job

Responsibilities

The technician will act as a Level 2 escalation resource for infrastructure, networking, and security incidents while owning tickets from investigation to resolution. They will also collaborate with team members to support hybrid environments, maintain documentation, and provide mentorship to junior staff.

Requirements

Candidates must have at least 3 years of experience in a technical support or MSP environment with strong hands-on skills in networking, Windows Server, and cloud administration. Proficiency in both English and French is required, along with a relevant diploma or degree in Information Technology.

Skills

Network infrastructure
Firewall administration
Windows Server
Active Directory
Microsoft 365 administration
Virtualization
Backup solutions
Troubleshooting
Technical support
Security controls
VPN
MFA
Azure
Communication skills
ITIL
PowerShell

Benefits

RRSP program
Professional training and development
Health insurance
Dental insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Top-tier equipment
Monthly social and team building events
Pet-friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Support
MSP
Networking
LAN/WAN
Wi-Fi
VPN
Firewalls
NAT
MFA
Windows Server
Active Directory
Microsoft 365
Azure
Veeam
Virtualization
RMM
Ticketing systems
ITIL
PowerShell
Infrastructure
Security
Hybrid environment
Cloud computing
Endpoint security
Identity management
Backup
Storage
Technical support
SLA
Documentation

Report this job