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Added 5 mins ago
TI
Incident Response Specialist
TekStaff IT Solutions
ON · Ontario, Canada
- Contract
TekStaff's Client has a current vacancy for a Incident Response Specialist
Added 5 mins ago
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Civil Designer – Civil 3D proficient
SYSTRA
Toronto, ON
- Full-time
Systra is looking for a Civil 3D Design Specialist for the Cable Containment Design Team to join the new LRT Project in Ontario.
Added 5 mins ago
CT
Space Planning Specialist - 2 Roles
Canadian Tire Corporation
Toronto, ON · Retail City
- Full-time
The Space Planning Specialist is responsible for the creation, analysis and timely delivery of impactful and visually appealing Planograms and merchandising programs that drive sales and…
Added 5 mins ago
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Mortgage Specialist Associate
BMO
Vaudreuil-Dorion, QC
- Full-time
Provides marketing, event coordination, and general administrative support to assist the Mortgage Specialist in effectively maintaining positive and ongoing contact with their broader…
Added 5 mins ago
HS
Human Resources Generalist
Hercules SLR
NS · Dartmouth, NS
- Full-time
Collaborating with our HR team: Working alongside our Talent Acquisition Specialist and Benefits & HR Administrator to deliver consistent, responsive HR support.
Added 5 mins ago
D
Incident response Specialist
Dexian
Barrie, ON
- $100 to $200 CAD / hour
- Contract
…protecting against evolving cyber threats. As an Incident Response Specialist, you’ll investigate and respond to complex Level 2 cybersecurity incidents while working alongside experienced…
Added 5 mins ago
EC
Event Senior Technical Lead, The International Centre, Mississauga Full Time
Encore Canada
Mississauga, ON
- Full-time
…intended to be a bridge between technical lead and technical specialist and reports to an Operations Manager, Operations Director, or Director of Event…
Added 5 mins ago
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Graphics Specialist – Building Automation / EBO (GSBA004)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our Client is seeking an experienced Graphics Specialist – Building Automation / EBO to support a complex Building Automation System modernization and migration program.
Added 5 mins ago
KM
Accounts Payable Specialist
Kingsley Management Inc.
Kitchener, ON
- $55,000 to $65,000 CAD / year
- Full-time
We are seeking a detail-oriented and organized Accounts Payable Specialist to join our Finance & Accounting team. This role is responsible for processing vendor invoices and payments…
Added 5 mins ago
LD
Quality Specialist
Leonardo DRS
Bedford, NS
- Full-time
Reporting directly to the Manager-Quality, the Quality Specialist – Quality Systems coordinates the internal audit program, facilitates the organization-wide corrective action process, and…
Added 20 mins ago
Emergency Management Specialist
GHD Group Pty Ltd
Ottawa, ON · Nepean, Ontario
Fulfill Incident Management Team roles during field response to client incidents performing such roles as command and general staff positions, planning support, and ICS coaching.
Added 20 mins ago
KM
Accounts Payable Specialist
Kingsley Management Inc
Kitchener, ON
- $55,000 to $65,000 CAD / year
- Full-time
We are seeking a detail-oriented and organized Accounts Payable Specialist to join our Finance & Accounting team. This role is responsible for processing vendor invoices and payments…
Added 20 mins ago
Senior Eddy Current Specialist
BWXT
Kitchener, ON
As our Senior Technical Specialist, Balance of Plant Eddy Current you will be accountable for the end-to-end planning, preparation, and successful execution of Balance of Plant Eddy Current…
Added 35 mins ago
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Merchandiser (Slave Lake, AB)
Match Retail
Slave Lake, AB
- $30 CAD / hour
- Contract
Added 35 mins ago
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Merchandiser (Fredericton, NB)
Match Retail
Fredericton, NB
- $30 CAD / hour
- Contract
Added 35 mins ago
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Merchandiser (Flin Flon, MB)
Match Retail
Elton, MB · Flin Flon, MB
- $30 CAD / hour
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Added 35 mins ago
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Merchandiser (Labrador City, NL)
Match Retail
Labrador City, NL
- $30 CAD / hour
- Contract
Added 35 mins ago
WHS Specialist
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Ottawa, ON
…industries in which we operate. As a Workplace Health & Safety Specialist (WHSS), you'll be at the forefront of transforming workplace safety culture at one of the world's most innovative…
Added 35 mins ago
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Therapeutic Specialist, Neuroscience
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Toronto, ON
- $93,000 to $143,000 CAD / year
- Full-time
Our Therapeutic Specialists develop robust business plans to execute brand strategy and tactics in the field, deliver sales performance and effectively build strong customer relationships…
Added 49 mins ago
FR
Sustainability Specialist
FirstService Residential Canada
Mississauga, ON
- Full-time
…We leverage data analytics, industry expertise, and hands-on support to identify opportunities, manage risk, ensure regulatory compliance, reduce operating costs, and advance long-term…
Added 49 mins ago
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Senior Marketing Coordinator
Truman
Calgary, AB
- Full-time
priorities into effective campaigns, well-run events and practical support for Sales and Leasing.
Added 1 hour ago
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Director, Intraday Liquidity Risk Oversight
BMO
Toronto, ON · FCP
- Full-time
May provide specialized support for other internal and external regulatory requirements.
Added 1 hour ago
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Creative Specialist – Real Estate Photographer / Videographer
weshoot-studio
Montreal, QC
- $25 to $40 CAD / hour
- Full-time
Added 1 hour ago
SC
Environmental Health Safety Specialist
St Clair Mechanical Inc.
Brigden, ON
- Full-time
…below-grade high-pressure piping fabrication and self-performs field installations through in-house Civil, Electrical, and Crane divisions. The company maintains a robust mobile fleet with…
Added 1 hour ago
PC
End-User Support Specialist – 1 year contract
Pinchin Canada
Mississauga, ON
- $55,000 to $60,000 CAD / year
- Full-time
End-User Support Specialist - 1 year contract

Quadbridge

Level 2 IT Support Technician

Montreal, QC, Canada

Apply About employer

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Job details

Experience: 3+ years of experience in a technical support or MSP environment
Posting language: English
Posted: Oct 30, 2026

Original job description

Technical Customer Support Specialist – Level 2

Ce poste est également affiché en français.

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

Key Responsibilities

This role reports to the Team Lead- Managed Services.

Client-Facing Support

· Work across multiple client environments with varying configurations and policies

· Act as a Level 2 escalation resource for infrastructure, networking, and security-related incidents

· Own tickets end-to-end, including investigation, resolution, documentation, and customer communication

· Deliver a high-quality client experience by translating complex technical issues into clear, understandable updates

· Ensure SLAs are met through proactive troubleshooting, prioritization, and escalation when required

Networking & Security Infrastructure

· Troubleshoot and support network infrastructure, including:

o LAN/WAN environments

o Wi-Fi access points and controllers

o VPN connectivity (site-to-site and client VPN)

· Support and administer firewalls and security appliances (policy changes, NAT, VPNs, firmware updates, basic threat investigation)

· Assist with implementation and support of endpoint and identity security controls, including MFA and conditional access

· Identify security risks or misconfigurations and recommend remediation following best practices

Systems, Virtualization & Cloud

· Support on-premise and virtualized infrastructure, including:

o Server and Storage environments

o Virtualization platforms

o Backup solutions (e.g. Veeam)

· Assist with deployment, maintenance, and troubleshooting of:

o Physical servers, storage, and network hardware

o Virtual machines and supporting services

· Support cloud and hybrid environments, including:

o Microsoft 365 administration (users, groups, licensing, security settings)

o Azure or cloud-hosted workloads (identity integration, networking, access issues)

Tools, Process and Continuous Improvement

· Use standard MSP tools including ticketing systems, RMM platforms, monitoring, backup, and security tools

· Accurately log time, work performed, and configuration changes

· Contribute to internal documentation, runbooks, and knowledge base articles

· Identify opportunities for automation, standardization, and improved security posture

· Stay current with evolving networking, infrastructure, and security technologies

· Participate in onboarding/offboarding processes for client users

Operations & Team Collaboration

· Participate in a rotating after-hours and weekend on-call schedule

· Collaborate closely with Level 1 technicians, senior engineers, and project teams

· Provide guidance and mentoring to junior team members on infrastructure and security issues

· Adhere to IT service management and security best practices

Qualifications:

3+ years of experience in a technical support or MSP environment
· Strong hands-on experience with:
- Networking fundamentals (LAN/WAN, Wi-Fi, VPN)
- Firewalls and network security concepts
- Windows Server and Active Directory
- Microsoft 365 administration
- Storage, Backup and Virtualization platforms
· Experience supporting hybrid environments (on-prem + cloud)
· Proven ability to troubleshoot complex infrastructure and security-related issues
· Strong written and verbal communication skills
· Ability to manage multiple priorities and work independently
Strong written and verbal communication skills in both English and French

Nice-to-have:

Experience with Azure networking, identity, or security services
Exposure to endpoint protection, email security, or SIEM tools
ITIL training or practical service management experience
Scripting or automation experience (PowerShell, etc.

Education & Certifications

Diploma or degree in Information Technology, Computer Science, or related field
Industry certifications (Microsoft, networking, security, virtualization)

Why Quadbridge:

• Invest in Your Future – Benefit from our RRSP program to help you plan ahead
• Grow With Us – Take advantage of ongoing professional training and development opportunities.
• Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
• Top-Tier Equipment – We provide everything you need to do your best work.
• A Vibrant Workplace – Join us for monthly social and team building events.
• Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid

Salary Range:

$70,000 to $80,000 per year, plus annual bonus

Application deadline: Applications reviewed on a rolling basis

This posting is for an existing vacancy

Apply About employer

More about this job

Responsibilities

The technician will act as a Level 2 escalation resource for infrastructure, networking, and security incidents while owning tickets from investigation to resolution. They will also collaborate with team members to support hybrid environments, maintain documentation, and provide mentorship to junior staff.

Requirements

Candidates must have at least 3 years of experience in a technical support or MSP environment with strong hands-on skills in networking, Windows Server, and cloud administration. Proficiency in both English and French is required, along with a relevant diploma or degree in Information Technology.

Skills

Network infrastructure
Firewall administration
Windows Server
Active Directory
Microsoft 365 administration
Virtualization
Backup solutions
Troubleshooting
Technical support
Security controls
VPN
MFA
Azure
Communication skills
ITIL
PowerShell

Benefits

RRSP program
Professional training and development
Health insurance
Dental insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Top-tier equipment
Monthly social and team building events
Pet-friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Support
MSP
Networking
LAN/WAN
Wi-Fi
VPN
Firewalls
NAT
MFA
Windows Server
Active Directory
Microsoft 365
Azure
Veeam
Virtualization
RMM
Ticketing systems
ITIL
PowerShell
Infrastructure
Security
Hybrid environment
Cloud computing
Endpoint security
Identity management
Backup
Storage
Technical support
SLA
Documentation

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