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Added 12 mins ago
Talent Attraction & Employer Branding Specialist
Greenfield Global Inc.
Mississauga, ON
Job Title: Talent Attraction and Employer Branding Specialist
Added 12 mins ago
R
Client Advisor
RBC
Regina, SK
- Part-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 27 mins ago
TI
Incident Response Specialist
TekStaff IT Solutions
ON · Ontario, Canada
- Contract
TekStaff's Client has a current vacancy for a Incident Response Specialist
Added 27 mins ago
CT
Space Planning Specialist - 2 Roles
Canadian Tire Corporation
Toronto, ON · Retail City
- Full-time
The Space Planning Specialist is responsible for the creation, analysis and timely delivery of impactful and visually appealing Planograms and merchandising programs that drive sales and…
Added 27 mins ago
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Mortgage Specialist Associate
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Human Resources Generalist
Hercules SLR
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Collaborating with our HR team: Working alongside our Talent Acquisition Specialist and Benefits & HR Administrator to deliver consistent, responsive HR support.
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Incident response Specialist
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- $100 to $200 CAD / hour
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…protecting against evolving cyber threats. As an Incident Response Specialist, you’ll investigate and respond to complex Level 2 cybersecurity incidents while working alongside experienced…
Added 27 mins ago
MM
IT Operations and System Specialist
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Cambridge, ON
- Other
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Added 42 mins ago
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RQ00826 - Systems Testing/QA Specialist - Senior
Maarut
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- Contract
…Definition (BRD), Data Models, data mappings and design are used to support QA testing. Excellent problem solving and analytical skills to track test planning and execution, ensure the…
Added 57 mins ago
Data Center Asset Management, Specialist
Bell
Regina, SK
Bell is seeking an experienced Asset Management Specialist – Data Center Infrastructure – to lead the asset lifecycle governance for its national portfolio of data centers. Reporting to the…
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University Health Network
Toronto, ON
- Contract
This is a dual role. The successful candidate will serve as the lab's in vivo mouse specialist, managing our mouse colony and performing the transplantation, treatment and tissue-harvest…
Added 57 mins ago
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Technology Manager
Takeaway
ON
- Full-time
Please note: Internal Applications close on Nov 13th, 2026.
Added 1 hour ago
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Senior Project Cost Specialist
Tiree
Ottawa, ON
- Full-time
As a Senior Project Cost Specialist, you own the financial picture for assigned projects. You set the cost control approach, maintain the integrity of the cost tracker and forecasts, and…
Added 1 hour ago
Senior Project Cost Specialist
Tiree
Ottawa, ON
As a Senior Project Cost Specialist, you own the financial picture for assigned projects. You set the cost control approach, maintain the integrity of the cost tracker and forecasts, and…
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Junior IT Support Specialist (Part-time)
DEPT®
Toronto, ON
- Part-time
In this role, your primary role will be to manage IT support tickets and manage projects aligned with global initiatives which are assigned based on your training progression. Tasks in the…
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Cyber Security Specialist
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Calgary, AB
- Full-time
Reporting to the Senior Manager, Cyber Security Operation, the Cyber Security Specialist is a senior technical resource within the Cyber Security Operations team, providing expert-level…
Added 1 hour ago
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End-User Support Specialist – 1 year contract
Pinchin Canada
Mississauga, ON
- $55,000 to $60,000 CAD / year
- Full-time
End-User Support Specialist - 1 year contract
Added 1 hour ago
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Business Analyst Specialist I - Marketing & Risk Management
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…business stakeholders, providing systems analysis, application support, demand management, and delivery coordination across a suite of business-critical energy trading and risk management…
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Senior Technical Specialist
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North Vancouver, BC
At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities.…
Added 1 hour ago
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End-User Support Specialist – 1 year contract
Pinchin in Canada
Mississauga, ON
- $55,000 to $60,000 CAD / year
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Quadbridge

Level 2 IT Support Technician

Montreal, QC, Canada

Apply About employer

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Job details

Experience: 3+ years of experience in a technical support or MSP environment
Posting language: English
Posted: Oct 30, 2026

Original job description

Technical Customer Support Specialist – Level 2

Ce poste est également affiché en français.

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

Key Responsibilities

This role reports to the Team Lead- Managed Services.

Client-Facing Support

· Work across multiple client environments with varying configurations and policies

· Act as a Level 2 escalation resource for infrastructure, networking, and security-related incidents

· Own tickets end-to-end, including investigation, resolution, documentation, and customer communication

· Deliver a high-quality client experience by translating complex technical issues into clear, understandable updates

· Ensure SLAs are met through proactive troubleshooting, prioritization, and escalation when required

Networking & Security Infrastructure

· Troubleshoot and support network infrastructure, including:

o LAN/WAN environments

o Wi-Fi access points and controllers

o VPN connectivity (site-to-site and client VPN)

· Support and administer firewalls and security appliances (policy changes, NAT, VPNs, firmware updates, basic threat investigation)

· Assist with implementation and support of endpoint and identity security controls, including MFA and conditional access

· Identify security risks or misconfigurations and recommend remediation following best practices

Systems, Virtualization & Cloud

· Support on-premise and virtualized infrastructure, including:

o Server and Storage environments

o Virtualization platforms

o Backup solutions (e.g. Veeam)

· Assist with deployment, maintenance, and troubleshooting of:

o Physical servers, storage, and network hardware

o Virtual machines and supporting services

· Support cloud and hybrid environments, including:

o Microsoft 365 administration (users, groups, licensing, security settings)

o Azure or cloud-hosted workloads (identity integration, networking, access issues)

Tools, Process and Continuous Improvement

· Use standard MSP tools including ticketing systems, RMM platforms, monitoring, backup, and security tools

· Accurately log time, work performed, and configuration changes

· Contribute to internal documentation, runbooks, and knowledge base articles

· Identify opportunities for automation, standardization, and improved security posture

· Stay current with evolving networking, infrastructure, and security technologies

· Participate in onboarding/offboarding processes for client users

Operations & Team Collaboration

· Participate in a rotating after-hours and weekend on-call schedule

· Collaborate closely with Level 1 technicians, senior engineers, and project teams

· Provide guidance and mentoring to junior team members on infrastructure and security issues

· Adhere to IT service management and security best practices

Qualifications:

3+ years of experience in a technical support or MSP environment
· Strong hands-on experience with:
- Networking fundamentals (LAN/WAN, Wi-Fi, VPN)
- Firewalls and network security concepts
- Windows Server and Active Directory
- Microsoft 365 administration
- Storage, Backup and Virtualization platforms
· Experience supporting hybrid environments (on-prem + cloud)
· Proven ability to troubleshoot complex infrastructure and security-related issues
· Strong written and verbal communication skills
· Ability to manage multiple priorities and work independently
Strong written and verbal communication skills in both English and French

Nice-to-have:

Experience with Azure networking, identity, or security services
Exposure to endpoint protection, email security, or SIEM tools
ITIL training or practical service management experience
Scripting or automation experience (PowerShell, etc.

Education & Certifications

Diploma or degree in Information Technology, Computer Science, or related field
Industry certifications (Microsoft, networking, security, virtualization)

Why Quadbridge:

• Invest in Your Future – Benefit from our RRSP program to help you plan ahead
• Grow With Us – Take advantage of ongoing professional training and development opportunities.
• Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
• Top-Tier Equipment – We provide everything you need to do your best work.
• A Vibrant Workplace – Join us for monthly social and team building events.
• Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid

Salary Range:

$70,000 to $80,000 per year, plus annual bonus

Application deadline: Applications reviewed on a rolling basis

This posting is for an existing vacancy

Apply About employer

More about this job

Responsibilities

The technician will act as a Level 2 escalation resource for infrastructure, networking, and security incidents while owning tickets from investigation to resolution. They will also collaborate with team members to support hybrid environments, maintain documentation, and provide mentorship to junior staff.

Requirements

Candidates must have at least 3 years of experience in a technical support or MSP environment with strong hands-on skills in networking, Windows Server, and cloud administration. Proficiency in both English and French is required, along with a relevant diploma or degree in Information Technology.

Skills

Network infrastructure
Firewall administration
Windows Server
Active Directory
Microsoft 365 administration
Virtualization
Backup solutions
Troubleshooting
Technical support
Security controls
VPN
MFA
Azure
Communication skills
ITIL
PowerShell

Benefits

RRSP program
Professional training and development
Health insurance
Dental insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Top-tier equipment
Monthly social and team building events
Pet-friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Support
MSP
Networking
LAN/WAN
Wi-Fi
VPN
Firewalls
NAT
MFA
Windows Server
Active Directory
Microsoft 365
Azure
Veeam
Virtualization
RMM
Ticketing systems
ITIL
PowerShell
Infrastructure
Security
Hybrid environment
Cloud computing
Endpoint security
Identity management
Backup
Storage
Technical support
SLA
Documentation

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